酒店初級英文教材.doc

酒店基礎(chǔ)英文培訓(xùn)教材Basic EnglishPart One: Basic Hotel Service EnglishAddressing:（稱謂）1 Mr. / Mrs. /Ms. / Miss Gentlemen, ladies,某某先生/夫人，夫人或小姐，小姐 先生們，夫人們 Greeting:（問好）2. Good morning/ afternoon/evening, sir/madam早上好/下午好/晚上好，先生/小姐3. How are you today, sir? (Fine, thank you, and you?)你好嗎，先生？好，謝謝你，你呢？ Welcoming:（歡迎）6. Welcome to the Zhonggecheng Hotel/ our restaurant.歡迎到中閣城大酒店/我們餐廳8.Were glad to see you again.我們很高興又看到您Asking/inquiring:（詢問/征詢）9. May I have your（first） name/ room number, please?我可以知道您的名字/房號嗎？ 10. Your initials, please?請您告訴我你姓名的首寫字母，好嗎？12. May I take your order now?現(xiàn)在可以點(diǎn)菜了嗎？14. May I have your signature, sir? Here please.我可以有您的簽名嗎，先生？這兒請。15.May I know who Im talking with?我可以知道打電話來的是誰嗎？16. May I ask who is next?我可以問誰是下一個(gè)嗎？17. May I be of service, madam?我可以為您效勞嗎，小姐？18. May I recommend our , sir?我可以推薦我們的嗎，先生？19. May I help you with , madam?我可以幫助您做嗎，小姐？20. Would you like me to book a for you?您想要我為您訂一個(gè)嗎？ 21. Would you like to sit by the window?你想坐在窗邊嗎？22. Would you like to have a cup of tea?您想要喝一杯茶嗎？23. Is there anything else I can do for you, madam?還有別的什么事情要我為您的，夫人？Expressing good wishes:（祝愿/祝福）25. Have a pleasant stay at the Zhonggecheng, sir.祝愿您在中閣城過得愉快。26. Have a pleasant stay with us, madam.祝您和我們在一起過得愉快，小姐。27. Have a nice day! Have a pleasant evening. Have a good weekend!祝你今天過得愉快。祝您晚上過得愉快。祝您周末過得愉快。31. Enjoy your stay/day.祝您在這過得愉快/祝您今天愉快。32. Happy New Year! .Merry Christmas! Happy Birthday!祝您新年愉快！圣誕快樂！生日快樂！Answers to good wishes:（對方一般祝愿的回答）35. The same to you, sir/madam. You too， Mr. 。你也一樣 ，先生Expressing thanks：（致謝）39. Thank you for telling us.謝謝您告訴我們。40. Thank you for your compliment.謝謝您的贊揚(yáng)。41. Thank you for coming./calling/ waiting多謝光臨。謝謝您的問候/等候。44. Thank you for being so understanding.謝謝您如此理解我們。45. That is very kind of you. 您真好。Answers to thanks:（對致謝的回答）46. You are welcome. Its my pleasure. It doesnt matter.別客氣。50. Glad to be of service. Please feel free to contact us anytime.很高興為您效勞。請隨時(shí)和我們聯(lián)系。Apologizing:（致歉）52.Im awfully sorry.太打擾您了。53. I beg your pardon, sir.請您原諒，先生。54. Excues me for interrupting.對不起，打擾您了。55. Sorry to bother you.對不起，打擾您了。56.Im very sorry, There could have been a mistake. I do apologize.非常對不起，可能犯了一個(gè)錯(cuò)誤，我深表歉意。57.Im sorry. Would you excuse me, please?對不起，打擾一下好嗎。58 Im sorry .I am being called.對不起，我要去接電話。59.Im sorry to have kept you waiting, sir.對不起，讓您久等了，先生。60.Im sorry. The house/restaurant is fully booked.對不起，房子訂滿了/餐廳訂滿了。61.Im sorry. We have run out of .對不起，我們用完了Answers to apology:（對道歉的回答）62Thats all right.沒關(guān)系。Directing:（指示）65Let me show you.讓我教您。66This way, please.這邊請。67Please dial “0”, sir.先生，請撥0。68It will be on your right hand side .You wont miss it.在您的右手邊，您不會錯(cuò)過的。69Go straight ahead.筆直往前走。70Go down to the lobby.請下樓到大堂。71Please take the lift to the 3rd floor.請乘電梯到三樓。72Turn left/right at the first corner. 請?jiān)诿恳粋€(gè)轉(zhuǎn)彎處向左轉(zhuǎn)/向右轉(zhuǎn)。Arousing attention:（提示）73Here you are.給您。74Here we are.我們到了。75There comes the taxi.出租車來了。76There he is.正是他。77Be aware of the ceiling, sir.小心撞到頭，先生。Reassuring:（表示安慰）78.Dont worry, madam. Well see to it.別擔(dān)心，小姐。我們將關(guān)注處理此事。79.Ill look into the matter.我們將調(diào)查此事。80.Ill be with you in a moment.我將馬上過來為您服務(wù)。81. There is no hurry, sir. Take your time.別急，先生，慢慢來。82.It wont be too long ,sir.不會擔(dān)誤您太長的時(shí)間，先生。83. Please take you time, madam.請慢慢來，小姐84.Well let you know as soon as there is any available.一旦擁有，我們就馬上通知您。85.Ill report it to my manager.我將向我的經(jīng)理匯報(bào)。Willing to serve:（表示樂意效勞）86. Very good, sir. Ill be glad to help.很好，先生。我樂意幫助您。87. Certainly, madam. Ill be happy to do it.當(dāng)然可以，小姐，我很高興去做。89. Yes, certainly, just leave it to us, sir.是的，當(dāng)然可以，請把它留下，先生。90. Glad to be of service. Please feel. Free to contact us anytime.很高興為您效勞。請隨時(shí)和我們聯(lián)系。91. My name is , if there is anything I can do for you, just let me know. 我的名字是，如果有什么事情，請讓我們知道。Declining:（表示婉拒）92.Im afraid such information is confidential.恐怕無可奉告。93.Thats very kind of you, but I cant accept it , thank you all the same.您真好，但是我不可以接受的，謝謝您。94.That wont be necessary, sir ,but thank you all the same.那沒有必要，先生，但同樣謝謝您。95.Im afraid we cannot do that.恐怕我們不能那樣做。Positive answers:（肯定答復(fù)）96. Certainly, sir, I will bring it to you right away.當(dāng)然要，先生，我將馬上送過來。97. We do have available.我們特備有。Uncertain answers:（未肯定時(shí)的答復(fù)）98.Im sorry I cannot guarantee ,but Ill do my best.對不起，我不能保證，但是我將盡力。99.Im sorry, madam, Im not sure, but Ill ask my manager/the chef about it for you.對不起，小姐，我不能肯定，但我將去向我的經(jīng)理/廚師詢問此事。100.If you wait a moment ,sir, Ill try to find out.先生如果您可以等一會，我將盡力去找到。Negative answers:（否定的答復(fù)）101.Im sorry, there is no discount.對不起，沒有 折扣。102.Im sorry, madam, Im afraid we dont have any available.對不起，小姐。恐怕我們沒有Expressing happiness:（表示高興）103.My pleasure, Im happy everything was to your satisfaction.別客氣，所有事情都讓您滿意，我很高興。104.Im glad to hear that.我很高興聽到此事。Expressing pity:（表示遺憾）105.Im sorry to hear that.聽到此事我很難過。106.its great pity.太可惜了。Expressing concern:（表示關(guān)懷）107. Did you have a nice trip?您旅途愉快嗎？108. Are you all right, sir?您還好嗎，先生？109. I hope you did not hurt yourself.我希望您沒有受傷。110. Would you like to see the doctor?您要去看醫(yī)生嗎？111. I hope you feel better now.我希望您現(xiàn)在感覺好些。Being modest:（表示謙讓）112. After you, sir.您先請，先生。113. You first, sir.您先請，先生。Asking for a pass:（請讓路）115. May I come through, please?我可以過去嗎？Agreeing:（表示同意）116.thats true.對的。117. Absolutely, sir.絕對是的，先生。118. Exactly, sir.確實(shí)是的，先生。Disagreeing:（表示不同意）119. Not really. Its good value for the price.不是的，它是物有所值的。Understanding:（表示明白）120. Yes, I see, sir.是的，我明白，先生。Not understanding:（表示不明白）121. Could you speak slowly, please?請您說慢一點(diǎn)，好嗎？122.Im sorry, I dont quite understand .Should I get the manager?對不起，我不太明白。我可以和經(jīng)理聯(lián)系一下嗎？Saying goodbye:（告別語）124.Goodbye, and have a nice trip.再見，旅途愉快。125. Thank you for coming.謝謝你的光臨。126. Sorry, I have to go. Nice talking with you.對不起，我要走了。和你談話真愉快。127. We all look forward to serving you again.我們都希望再為您服務(wù)。128. Hope you enjoyed staying with us.但愿您和我們過得愉快。129. Do come again.請?jiān)賮怼?30. Hope to serve you next time.希望下次再為您服務(wù)。Occupation and Position (職位與職務(wù))Assistant Manager 大堂副經(jīng)理Attendant 客房服務(wù)員 Captain (head waiter) 領(lǐng)班Clerk/Staff 職員 Driver 司機(jī) General Manager 總經(jīng)理 Manager 經(jīng)理 Operator 接線生 Porter /Bell boy 行李生Receptionist 接待員 Resident Manager 住店經(jīng)理Secretary 秘書 Supervisor 主管Deputy-General Manager 副總經(jīng)理 Waiter 餐廳男服務(wù)員 Waitress 餐廳女服務(wù)員 Bar 酒吧Beauty Salon 美容室 Bookstall/Bookshop 書亭Business Center 商務(wù)中心 Cashiers 收銀處Chinese Restaurant 中餐廳 Coffee Shop 咖啡廳Engineering Department 工程部 Florist 花店10 / 10Food and Beverage Department 餐飲部Food Street 食街Front Office Reception 前臺接待處General Managers Office 總經(jīng)理辦公室Grill Room 扒房 Hair Salon 理發(fā)室Housekeeping Department 客房部Information 詢問處In-house Doctor 醫(yī)務(wù)室Karaoke 卡拉OKLaundry 洗衣部Lobby Bar 大堂吧Personnel and Training Department 人事培訓(xùn)部Night Club 夜總會Health Club 康樂部Recreation Department 娛樂部Reservation 訂房部Room Service 送餐部Security Department 保安部House Keeping Department 管家部Training Center 培訓(xùn)中心Western Restaurant 西餐廳Sauna Department 桑拿部Numerals (數(shù)字)Cardinal Numbers(基數(shù)) Ordinal Numbers(序數(shù))One 一 first 第一Two 二 second 第二Three 三 third 第三four 四 fourth 第四five 五 fifth 第五six 六 sixth 第六 seven 七 seventh 第七eight 八 eighth 第八nine 九 ninth 第九ten 十 tenth 第十eleven 十一 eleventh 第十一twelve 十二 twelfth 第十二thirteen 十三 thirteenth 第十三twenty 二十 twentieth 第二十thirty 三十 thirtieth 第三十forty 四十 fortieth 第四十fifty 五十 fiftieth 第五十sixty 六十 sixtieth 第六十seventy 七十 seventieth 第七十eighty 八十 eightieth 第八十ninety 九十 ninetieth 第九十one hundred 一百 one thousand 一千 one million 一百萬 Dates & Time 日期和時(shí)間1The days of the week(星期)Sunday(Sun) 星期日 Monday(Mon) 星期一Tuesday(Tues) 星期二 Wednesday(Wed) 星期三Thursday(Thu) 星期四 Friday(Fri) 星期五Saturday(Sat) 星期六2The months of the year (月份)January(Jan) 一月 February(Feb)