銀行柜面英語(yǔ)對(duì)話

一、情景：顧客銀行取10000元人民幣,銀行職員請(qǐng)他出示有關(guān)身份證明和填寫(xiě)取款單,并輸入帳戶(hù)密碼.顧客起初輸錯(cuò)了密碼,但后來(lái)想起來(lái)了.銀行職員詢(xún)問(wèn)顧客需要什么面值的貨幣.顧客告知職員他要5000元百元面值的鈔票,3000元五十面值的鈔票,其余的要小面值的鈔票A:Hello,what can I do for you?B:Id like to withdraw 10000 RMB ,here is the withdrawal slip.A:Ok,please enter your code number.B:Ok.A:Sorry,the code number is wrong.B:Oh,Im sorry. Let me see,maybe I can give you another number.A:Its correct now.By the way, how do you want your money?B:Please give me 5000 RMB in one-hunder nots and 3000 RM B in fifty nots and the other in small nots.A:No problem.Here you are.B:Thank you.二、Cue Card B (for Student B)Situation : You are the bank clerk and is receiving your customerYou are going to :Introduce the current accounts and fixed accounts for individuals ;Give some advice to your customer ;Ask the customer to fill in the application form and show his/her ID card.提示卡B（給同學(xué)B）情景：你是銀行職員，正在接待一位顧客。你要給顧客介紹個(gè)人活期存款和定期存款，并且給她提供建議。然后請(qǐng)顧客填寫(xiě)申請(qǐng)表并向他出示他的賬號(hào)。這個(gè)翻譯是對(duì)的，但是最后一句，不是“并向他出示他的賬號(hào)”而是要求客人出示他/她自己的身份證。（ID卡，也可以是身份證明文件）三、Cue Card B(for student B)Situation :After tourism ,you come to the bank to exchange the moneyYou are going to :Express your purpose and ask the current exchange rate ;Fill in the exchange memo ;Check the money and keep the exchange memoA：Good morning ，sir，Can i help you？B：I want to exchange the money.How about the current exchange rate ?A:OK,sir.the current exchange rate is .and you need to fill in the exchange memo if you want to exchange money,here you are.B:Ok.thank you.1 問(wèn)答 DIALOGUEClerk: Hello, what can I do for you?（Yes?）職員：您好，請(qǐng)問(wèn)您要辦理什么業(yè)務(wù)？Customer: Please tell me my balance.顧客：請(qǐng)幫我查詢(xún)一下帳戶(hù)余額。職員：您講慢些好嗎？Clerk: please speak slowly.Clerk: Please write it down on the paper.職員：您用紙寫(xiě)下來(lái)好嗎？Clerk: Yes, sir（miss）,wait a moment please.職員：好的，先生（小姐），請(qǐng)稍等。Clerk: Your balance at the bank is RMB 5,000.職員：您在本行的帳戶(hù)余額是人民幣5000元。Customer: My magcard does not work, please take a look.顧客：我的銀行磁卡出現(xiàn)故障了，能幫我看一下嗎？Clerk: No problem, the magcard is locked, show me your passport, I will help you out.職員：?jiǎn)栴}不大，您的銀行磁卡被鎖住了，請(qǐng)出示護(hù)照，輸入密碼就可以給您解開(kāi)。Clerk: The magcard need more magnetism, it is ok now.職員：您的銀行磁卡需要加磁，現(xiàn)在加好了。Customer: I want to close my account with you.顧客：我想結(jié)束在你們這兒的帳戶(hù)。Clerk: Please go to the number 6 counter.職員：請(qǐng)到6號(hào)柜臺(tái)辦理.Clerk: Please go to the open counter.職員：請(qǐng)到大廳開(kāi)放式柜臺(tái)辦理。Clerk: Please take a seat over there for a moment; our client manager will help you.職員：請(qǐng)先在大廳休息一下，馬上會(huì)有客戶(hù)經(jīng)理來(lái)幫助您。Customer: I would like to, thanks.顧客：好的,謝謝。2 存款 DEPOSITClerk: How much cash do you plan to deposit in your account?職員：您有多少錢(qián)要存入呢？Customer: I want to deposit 300 yuan in my account.顧客：我想在我的戶(hù)頭上存300元。Customer: Please tell me the procedure for opening a savings account.顧客：請(qǐng)告訴我開(kāi)個(gè)儲(chǔ)蓄帳戶(hù)需要什么手續(xù)。Clerk: Please fill in the depositing form, the sum of money，your name, address and professional unit.職員：請(qǐng)?zhí)顝埓婵顔危瑢?xiě)明數(shù)額、姓名，地址和工作單位。Clerk: Please fill in your name, the number of the certificate and your telephone.職員：請(qǐng)寫(xiě)上您的姓名、證件號(hào)碼和聯(lián)系方式。Clerk: Words and figures differ.職員：您填寫(xiě)的文字與數(shù)字不符。Clerk: Signatures differ.職員：您的簽名有誤。Clerk: keep your receipt please.職員：請(qǐng)收好單據(jù).Clerk: Here is your passbook. Please bring it back when you deposit or withdraw money any time you like.職員：這是您的存折，以后存取款時(shí)請(qǐng)帶來(lái)。Clerk: Keep the passbook (magcard) well and inform us whenever you lose it.職員：請(qǐng)保管好存折（銀行卡），若遺失請(qǐng)告訴我們。Customer: Thank you very much.顧客：非常感謝。Clerk: Not at all.職員：不客氣。3 取款 DRAW Clerk: yes?職員：您好.Customer: excuse me, Can you help me?顧客：對(duì)不起，能幫我個(gè)忙嗎？Clerk: it is my pleasure. Please tell me what I can do for you.職員：很高興為您效勞，請(qǐng)告訴我能為您做什么。Customer: I want to withdraw 8000RMB from my deposit account.顧客：我要從我的帳戶(hù)支取8000元人民幣。Clerk: Sorry, no sufficient balance, the balance is 6000 RMB.職員：對(duì)不起，您戶(hù)頭中沒(méi)有足夠的余額，只有6000元。Customer: I want to withdraw5000 RMB.顧客：取5000 RMB好了。Customer: I want to draw 10，000-dollar and 30，000 RMB.顧客：我從卡上取1萬(wàn)美金和3萬(wàn)元人民幣。Clerk: Please show me your passport。職員：請(qǐng)出示護(hù)照。Clerk: password please.職員：請(qǐng)輸入密碼。Clerk: please sign your name.職員：請(qǐng)簽名。Clerk: please check carefully.職員：請(qǐng)清點(diǎn)一下現(xiàn)金.Customer: Thank you very much.顧客：非常感謝。Clerk: Not at all.職員：不用謝。4兌換 EXCHANGECustomer: Can you change me some money, please?顧客：能否請(qǐng)你給我兌換一些錢(qián)？Clerk: What kind of currency do you want to change?職員：要換哪種貨幣？Customer: Please change some RMB from my U.S. dollars account.顧客：請(qǐng)幫我把帳戶(hù)里的美圓兌換一些人民幣。Clerk: Please tell me how much you want to change.職員：請(qǐng)告訴我你要換多少。Customer: Please change 3000 RMB.顧客：我想兌換出3000人民幣。Clerk: Take Cash or deposit in your card (passbook)?職員：請(qǐng)問(wèn)您兌換后要取走人民幣現(xiàn)金還是存入卡（折）里？Customer: Id like to take cash (deposit in the card).顧客：我想取現(xiàn)金。（我存到卡里）Customer: Whats the exchange rate today?顧客：今天的兌換率是多少？Clerk: If youll wait a moment, the rates of exchange is about 1:8.職員：請(qǐng)等一會(huì)兒，美圓和人民幣的兌換率是1：8左右。Customer: Id like to break this 100 RMB. Could you give me some small notes?顧客：請(qǐng)把這張100人民幣換開(kāi)，給我一些小票好嗎？Clerk: How would you like it?職員：你要什么面額的？Customer: Three 20s, some 10s and 5s , please.顧客：請(qǐng)給我3張20元和幾張10元和5元的。Customer: Thanks a lot.顧客：非常感謝。Clerk: My pleasure.職員：不用謝。5收費(fèi) CHARGECustomer: Excuse me, I forget the password of my card.顧客：對(duì)不起，我忘記卡的密碼了Clerk: Report loss of the magcard please.職員：請(qǐng)辦理掛失手續(xù)費(fèi)。Clerk: Do you remember the number of the magcard?職員：您的卡號(hào)是多少？ Clerk: Please pay 15 yuan, includes 5 yuan cost and 10 yuan handling charge.職員：請(qǐng)支付15元，包含換卡工本費(fèi)5元，掛失手續(xù)費(fèi)10元。Customer: Do you charge for remit?顧客：匯款你們收手續(xù)費(fèi)嗎？Clerk: Yes, we do, 1% of the sum, from 1 yuan to 50 yuan.職員：是的，我們收手續(xù)費(fèi)，我們按照1%金額收取，最低1元，最高50元）。Customer: I come for paying my telephone cost.顧客：我來(lái)交電話費(fèi)。Clerk: Show me the number of the telephone.職員：您的電話號(hào)碼是多少？Customer: I come for paying my gas cost.顧客：我要交煤氣費(fèi)。Customer: I come for paying my electricity cost.顧客：我要交電費(fèi)。Clerk: Please show me your card。職員：請(qǐng)出示卡片。支票結(jié)算T: Hello! May I help you? 您好，您有事需要幫忙嗎？C: Yes, I hope so. I need some more cash for my visit in China. May I cash a travelers check here? 噢，是這樣的。我需要些現(xiàn)金，在中國(guó)觀光時(shí)使用。我能在這兒兌現(xiàn)旅行支票嗎？T: Of course. Wed be happy cash it for you. 當(dāng)然， 我很樂(lè)意為您兌現(xiàn)。C: I was going to cash it at the hotel, but one of my friends said that banks always give better exchange rates. 我原本打算在家旅館兌現(xiàn)， 但我朋友說(shuō)銀行的兌現(xiàn)率通常有點(diǎn)高What kind of account did you have in your mind? 你想開(kāi)哪種帳戶(hù)？ Do you like to open a current account? 你想開(kāi)一個(gè)活期存款帳戶(hù)嗎？ A deposit or current account? 定期還是活期？ Please tell me how you would like to deposit your money. 請(qǐng)告訴我你想存何種戶(hù)頭？ Theres a service charge for the checking account but no charge for the savings. 支票戶(hù)頭要收服務(wù)費(fèi)，現(xiàn)金戶(hù)頭不收。 Our minimum deposit for a savings account is 100 dollars. 我們儲(chǔ)蓄存款的最低存款額是100美圓。 Five yuan is the minimum original deposit. 最低起存款額是5元。 You can open a savings account at any time with an initial deposit of 50 dollars. 你可隨時(shí)以50美圓的起存額開(kāi)立儲(chǔ)蓄帳戶(hù)。 Even one yuan is all right. 甚至一元也可以起存。 Here is your pasbook. Please bring it back when you deposit or withdraw money any time you like. Keep it well and inform us whenever you lose it. 這是你的存折，存取款時(shí)請(qǐng)帶來(lái)。保管好存折，遺失請(qǐng)告訴我們。 I should like to open a current account. 我想開(kāi)一個(gè)活期存款帳戶(hù)。 I need a checking account so that I can pay my bill. 我需開(kāi)個(gè)支票帳戶(hù)，這樣就能付帳。 Wed like to know how we open a checking-savings account. 我們想知道如何開(kāi)一個(gè)支票儲(chǔ)蓄帳戶(hù)。 I have a checking account here. 我在這里有一個(gè)支票存款帳戶(hù)。 I think Id like a deposit account. 我想要開(kāi)個(gè)定期存款帳戶(hù)。 Can I open a current account here? 我能否在這兒開(kāi)個(gè)活期存款帳戶(hù)？ I want to open a deposit account with you. 我要開(kāi)個(gè)儲(chǔ)蓄帳戶(hù)。 Id like to open a deposit account with you. 我想在你們這兒開(kāi)個(gè)定期存款帳戶(hù)。 Could you tell me the difference between a savings account and a checking account? 請(qǐng)告訴我儲(chǔ)蓄存款與支票存款的區(qū)別好嗎？ Please tell me the procedure for opening a savings account. 請(qǐng)告訴我開(kāi)個(gè)儲(chǔ)蓄帳戶(hù)需要什么手續(xù)。 Will 100 yuan be enough for a minimum deposit? 100元作最低存款額夠嗎？ Id like to know whether a 200 yuan deposit will be enough for opening a checking account. 我想知道開(kāi)一個(gè)支票帳戶(hù)200元存款是否夠。 Could you tell me how to operate this account? 請(qǐng)告訴我如何經(jīng)管這個(gè)帳戶(hù)好嗎？ Is there any minimum for the first deposit? 第一次儲(chǔ)蓄有最低限額嗎？ How much does each account cost? 每個(gè)帳戶(hù)要花多少錢(qián)？ Useful Phrases current deposit, current account 活期存款 fixed deposit, fixed account 定期存款 fixed deposit by installments 零存整取 joint account 聯(lián)名存款帳戶(hù) to open an account 開(kāi)戶(hù)頭What kind of account did you have in your mind? 你想開(kāi)哪種帳戶(hù)？ Do you like to open a current account? 你想開(kāi)一個(gè)活期存款帳戶(hù)嗎？ A deposit or current account? 定期還是活期？ Please tell me how you would like to deposit your money. 請(qǐng)告訴我你想存何種戶(hù)頭？ Theres a service charge for the checking account but no charge for the savings. 支票戶(hù)頭要收服務(wù)費(fèi)，現(xiàn)金戶(hù)頭不收。 Our minimum deposit for a savings account is 100 dollars. 我們儲(chǔ)蓄存款的最低存款額是100美圓。 Five yuan is the minimum original deposit. 最低起存款額是5元。 You can open a savings account at any time with an initial deposit of 50 dollars. 你可隨時(shí)以50美圓的起存額開(kāi)立儲(chǔ)蓄帳戶(hù)。 Even one yuan is all right. 甚至一元也可以起存。 Here is your pasbook. Please bring it back when you deposit or withdraw money any time you like. Keep it well and inform us whenever you lose it. 這是你的存折，存取款時(shí)請(qǐng)帶來(lái)。保管好存折，遺失請(qǐng)告訴我們。 I should like to open a current account. 我想開(kāi)一個(gè)活期存款帳戶(hù)。 I need a checking account so that I can pay my bill. 我需開(kāi)個(gè)支票帳戶(hù)，這樣就能付帳。 Wed like to know how we open a checking-savings account. 我們想知道如何開(kāi)一個(gè)支票儲(chǔ)蓄帳戶(hù)。 I have a checking account here. 我在這里有一個(gè)支票存款帳戶(hù)。 I think Id like a deposit account. 我想要開(kāi)個(gè)定期存款帳戶(hù)。 Can I open a current account here? 我能否在這兒開(kāi)個(gè)活期存款帳戶(hù)？ I want to open a deposit account with you. 我要開(kāi)個(gè)儲(chǔ)蓄帳戶(hù)。 Id like to open a deposit account with you. 我想在你們這兒開(kāi)個(gè)定期存款帳戶(hù)。 Could you tell me the difference between a savings accou