國際酒店前廳操作手冊-SOP Rec 60 Prepare for Express Check Out

1、Standard Operation Procedures / Front Desk 前廳部標(biāo)準(zhǔn)操作程序/前臺前廳部Front Office前臺服務(wù)程序LOCAL STANDARD OPERATING PROCEDURES國際酒店管理資料手冊International Hotel Management Information Manual前臺是展示酒店的形象、服務(wù)的起點(diǎn)。對于賓客來說，酒店大堂前臺是接觸我們酒店的第一步，是對酒店的第一印象，是非常重要的。 制定前廳部標(biāo)準(zhǔn)運(yùn)作程序手冊的目的制訂本手冊是為了說明酒店管理前廳部標(biāo)準(zhǔn)運(yùn)作的政策和程序，確保前廳部運(yùn)營及管理工作的一貫性。向前廳部工作人員提

2、供日常工作及培訓(xùn)的指導(dǎo)。使前廳部員工了解前廳的作用，了解前廳運(yùn)作及管理的政策和程序。DEPARTMENT部門: Front Office前廳部 JOB TITLE職務(wù): Receptionist前臺接待TASK NO任務(wù)編號: 60TASK任務(wù): Prepare for Express Check Out (ECO)EQUIPMENT REQUIRED: FidelioWHAT TO DO要做什么HOW TO DO如何去做 ITWHY為什么Night Front desk receptionist prepare Express check out slip and departure gue

3、st bill. Insert bill into ECO folderInsert ECO slip into folder Insert Room reservation request form and Departure card into ECO folder.Deliver the ECO folders to guests roomAccording to departure report of next day. Print out Express check out slip only for the departure guest who pay by credit car

4、d upon check in. Ensure that the departure detail of the guest include their name, room number, credit card number, expire date and card type and address. And print only bill of departing guests who pay by credit card. All bills should be printed after night manager has done posting for room charge

5、and service charge.Fold bill twice and insert into ECO folderCarefully match the ECO slip with bill and insert ECO slip into folder according to guest name and room number.Insert Room reservation request form and Departure card into ECO folderCall the night shift bell man to deliver the ECO folders

6、to guests roomOnly guest who pay by credit card can enjoy the Express check out service. The bill of departing guest who pays by cash will also be sent to guest room for guests review in advance.Ready for sending to guest room together.If insert wrong ECO slip, ECO service cant be conducted. Hotel loss will be caused.Anticipate guests requestFor guests review.PREPARED BY: APPROVED BYDESIGNATIONFront Office ManagerSIGNA