酒店餐飲部職位描述INDEX(doc 100)

1、indexf&b director 餐 飲 部 總 監(jiān) f & b manager 餐 飲 部 經(jīng) 理 asst. f & b manager 餐 飲 部 經(jīng) 理 助 理 secretary 秘 書 f&b clerk 餐飲部文員catering manager 宴會廳經(jīng)理banquet supervisor 宴 會 廳 主 管 banquet captain 宴 會 廳 領 班 banquet waiters/waitress 宴 會 廳 男 女 服 務 員 banquet coordinator 宴 會 廳 協(xié) 調 員restaurant manager c

2、offee house 咖 啡 廳 經(jīng) 理 asst. rest. manager coffee house 咖 啡 廳 經(jīng) 理 助 理 rest. supervisor coffee house 咖 啡 廳 主 管 rest. captain coffee house 咖 啡 廳 領 班 rest. hostess coffee shop 咖 啡 廳 領 位 rest. waiter/ waitress coffee house 咖 啡 廳 男 女 服 務 員 rest. bus boy coffee house 咖 啡 廳 勤 雜 工 room service manager 咖 啡 廳

3、送 餐 服 務 經(jīng) 理 room service supervisor 咖 啡 廳 送 餐 服 務 主 管 room service captain咖 啡 廳 送 餐 服 務 領 班 room service ordertaker 送 餐 服 務 接 單 員 room service waiter 送 餐 服 務 員 restaurant manager chinese restaurant 中 餐 廳 經(jīng) 理 asst. restaurant mgr. chinese restaurant 中 餐 廳 經(jīng) 理 助 理 restaurant supervisor chinese restaur

4、ant 餐 廳 主 管 restaurant captain chinese restaurant 餐 廳 領 班 restaurant hostess chinese restaurant餐 廳 女 領 班 restaurant waiter / waitress chinese restaurant餐 廳 男 女 服 務 員 restaurant busboy chinese restautant餐 廳 勤 雜 工 beverage manager/asst. beverage manager 酒 水 部 經(jīng) 理 及 助 理 beverage supervisor 酒 水 部 主 管 ba

5、r captain 酒 水 部 領 班 cocktail waitress雞 尾 酒 服 務 員 bartender調 酒 員 job descriptionjob title : food & beverage director職務餐飲部總 監(jiān) department :f&b administration部門餐飲管理job code :fb 1代碼 report to: general manager上級主管總經(jīng)理general mission 職責概述 responsible for overall supervision, planning, control and co

6、ordination of all activities of personnel engaged in office administration and operation of the department. 負責監(jiān)督、計劃、控制及協(xié)調有關辦公室行政管理及本部門各餐飲的工作。responsibilities and means 職責和方法responsible for the overall operation and co-ordination of various food & beverage departments such as coffee shop, room se

7、4rvice, specialty restaurant, night club, all the kitchens, stewarding etc.全 面 負 責 餐 飲 部 分 部 門 的 運 作 如 , 咖 啡 廳 , 地 中 海 餐 廳 , 送 餐 服 務 , 中 餐 廳 , 夜 總 會,所 有 廚 房 及 管 事 部 等 部 門 .administrative responsibilities行政職責exercises administration and supervises through food & beverage manager, executive chef a

8、nd restaurant managers.通 過 餐 飲 部經(jīng) 理 , 行 政 總 廚 及 各 餐 廳 經(jīng) 理 進 行 監(jiān) 督 管 理 confers with management on reports, forecasts, budget policy and future planning.與 管 理 當 局 商 議 報 告 , 預 算 及 今 后 的 計 劃 prepares reports for management including budget and forecasts.準 備 預 算 和 預 報 給 管 理 當 局 surnishes guidance to rest

9、aurant managers on employees training, public relations and sales promotion.對 各 餐 廳 經(jīng) 理 進 行 公 關 意 識 機 及 銷 售 得 指 導 培 訓 take responsibility for any task assigned by the general manager, even though it might not concern the food & beverage department.聽 命 于 總 經(jīng) 理 的 任 何 工 作 委 派 ,既 使 此 事 可 能 與 餐 飲 部無

10、關 follow through on any task assigned by the general manager, even though it might not concern the food & beverage department負 責完 成 總 經(jīng) 理 的 分 派 的 任 何 工 作 安 排 ,及餐 飲 部 所 涉 及 的 工 作 并 需 在 有 效 時 間 內 完 成 give comments to the general manager on the progress of all tasks assigned by the general manager,

11、 and on those tasks, self assigned, within a reasonable time limit.對 那 些 由 總 經(jīng) 理 委 派 的 工 作 給 以 信 息 反 饋 .performs related duties and special projects as assigned負 責 及 完 成 其 他 任 何 特 別 的 工 作 委 派 technical responsibilities 技術職責 recommends to management, regarding changes or innovations in plans, policie

12、s, procedures and equipment.就 有 關 計 劃 , 政 策 , 程 序 , 設 備 的 改 變 或 創(chuàng) 新 向 管 理 當 局 加 以 建 議 to conduct, together with food & beverage manager and /or restaurant managers, actual inspection tours, checks on departmental operations and special projects.與 餐 飲 部 經(jīng) 理 及 各 餐 廳 經(jīng) 理 一 起 進 行 巡 查 并 對 部 位 的 操 作 及

13、 特 別 事 宜 加 以 檢 查 establishes standards and norms of food and beverage quality and purchasing.建 立 健 全 食 品 和 飲 品 銷 售 , 趨 勢 , 盤 存 等 加 以 復 審 reviews prices, sources of supply, food and beverage sales, trends, inventories, etc.對 價 格 ,供 貨 來 源 ,食 品 及 飲 品 銷 售 ,趨 勢 ,盤 存 等 加 以 復 審 commercial responsibilities

14、商業(yè)職責 works with restaurant managers in testing and experimental projects to upgrade product or procedure.為 了 使 產(chǎn) 品 更 上 一 層 樓 與 各 餐 廳 經(jīng) 理 們 一 起 進 行 嘗 試 及 試 驗 性 的 工 作 meets periodically with restaurant managers to review operations and discusses methods of improving procedures and ways to meet unusual

15、 business demands. 定 期 與 各 餐 廳 經(jīng) 理 碰 頭 以 復 審 經(jīng) 營 并 研 究 改 善 的 方 式 方 法 以 及 特 別 生 意 的 需 求 meets with purveyors to learn of new products or methods.同 食 品 供 應 商 接 觸 以 便 學 習 新 產(chǎn) 品 或 新 方 法 meets with customer on special functions and its arrangements.與 客 人 商 談 宴 會 具 體 事 宜 keeps aware of trends, practices a

16、nd equipment in food and beverage preparation and service in the hotel and restaurant field through trade literature and actual visits.參 加 供 貨 會 并 閱 讀 產(chǎn) 品 資 料 以 對 新 產(chǎn) 品 新 方 案 及 新 設 備 加 以 了 解 improves sales volume in all outlets by means of up-to-date marketing, menus (seasonal and special), festival

17、s (barters, airlines or other sister hotels), and special food and beverage promotions.提 高 整 個 部 門 的 營 業(yè) 額 .換 句 話 說 ,憝 對 新 的 市 場 ,時 令 菜 ,節(jié) 日 (易 貨 ,航 空 及 其 他 兄 弟 飯 店 ),及 特 別 餐 飲 推 銷 human responsibilities 人事職責maintains close liaison with other division heads and department heads.與 其 他 部 門 總 監(jiān) 或 經(jīng) 理 們

18、 保 持 密 切 聯(lián) 系 conducts constant training (not only on the job) and evaluation of each employee, rotation, incentive programs, job descriptions, and initiates staff recreation.經(jīng) 常 對 每 個 員 工 進 行 培 訓 并 作 出 評 估 ,給 員 工 以 鼓 勵 及 交 流 工 作 職 責 以 及 娛 樂 活 動 的 培 訓 relation工作關系establishes effective employee relati

19、ons and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事關系，在工作中樹立良好的工作形象，給飯店的客人、客戶、部門經(jīng)理和員工以熱情和專業(yè)化的服務。job descriptionjob title : food & beverage manager職務餐飲部經(jīng)理department :f&b administration部門餐飲管理jo

20、b code :fb 2代碼 report to: food & beverage director上級主管餐飲部總監(jiān)general mission 職責概述 responsible for overall supervision, planning, control and coordination of all activities of personnel engaged in office administration and operation of the department. 負責監(jiān)督、計劃、控制及協(xié)調有關辦公室行政管理及本部門各餐飲的工作。responsibiliti

21、es and means 職責和方法implements and enforces safety regulations and house rules.加強安全及內部的規(guī)章制度。establishes control procedures in all operation aspect in accordance with the hotel policy.要根據(jù)飯店的規(guī)章制度建立本部的規(guī)章制度。administrative responsibilities行政職責develops and administers f&b budget, action plan and promoti

22、onal activities of the department; stimulates sales and profit, controls operating expenses.制定并管理餐飲部的預算，開展促銷活動。增加銷售額, 控制成本及提高利潤。involves chef in planning of menus, deciding in pricing which is market-sensitive.協(xié)助廚師長制定菜單和定價。develops wine and beverage lists with beverage manager.與酒水部經(jīng)理制定酒水單。provides m

23、anagement with information regarding client satisfaction and activities of competition; prepares monthly f&b report .向管理層提供有關客人的滿意情況及競爭活動，并負責每月餐飲部的報告。technical responsibilities 技術職責 uses all resources, labor, material and equipment effectively.有效利用現(xiàn)有的勞力、物力。establishes short and long term plans a

24、nd goals.制定長期和短期計劃、目標。completes weekly inspection on overall outlets appearance the maintenance of all fixtures, fittings and operating equipment. 每星期要對各部門進行檢查。如所有燈飾、家具及設備的保養(yǎng)情況。establishes par stock for operating supplies to ensure the smooth operation of the department.保持足夠的存貨以確保本部正常運營。initiates re

25、gular f&b meeting schedules that involves full participation.起草餐飲部的會議計劃。commercial responsibilities 商業(yè)職責 attends to guest complaints, requests or inquiries regarding food and services and immediately takes all required corrective measures.關注客人對飯菜及服務的投訴、要求和需求，并立即采取有效措施。makes frequent suggestions

26、to management in reference to improvement of general operation, cost control and profitability.向管理層提出建議，以提高工作效率，并達到節(jié)流增源的效果。human responsibilities 人事職責leads the team by holding daily briefings and monthly communication meetings to discuss various aspects of service and preparation with all concerned.

27、通過晨會及每月的交流會議來討論、總結在服務及工作中出現(xiàn)的問題。trains and develops subordinates; follows-up and enforces orientation of all new employees and ongoing training of all staff.盡快讓所有的新員工熟悉飯店，并進一步對員工進行培訓。observes and records employee performance hence inspires others to goal achievement and shows interest in staff career

28、 development.觀察并記錄員工的工作表現(xiàn)，關心員工的發(fā)展，激發(fā)員工去達到工作目標。conducts interviews with potential candidates and responsible for recruitment of staff. 主持面試并負責挑選員工。relation工作關系establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clie

29、nts, heads of department and employees. 建立良好的人事關系，在工作中樹立良好的工作形象，即給客人、客戶及部門經(jīng)理以熱情和專業(yè)化的服務。job descriptionjob title : asst. food & beverage manager職務餐飲部副經(jīng)理department : food & beverage service部門餐飲部job code :fb 3代碼report to: food & beverage manager上級主管餐飲部經(jīng)理general mission 職責概述 assists the f&am

30、p;b manager in the overall supervision, planning, control and coordination of all activities of personnel engaged in office administration and operation of the department. 協(xié)助餐飲部經(jīng)理全面負責監(jiān)督、計劃、控制及協(xié)調有關辦公室行政管理及本部門各方面的工作。responsibilities and means 責任和方法 enforces safety regulations and house rules.加強安全及內部的規(guī)

31、章制度。assumes all duties of the f&b manager in his absence; performs any other duties that may be assigned.在餐飲部經(jīng)理不在的情況下，代理她/他的工作，并完成上級布置的其它工作。administrative responsibilities行政職責 confers with the f&b manager in developing f&b budget, action plan and promotional activities of the department;

32、 stimulates sales and profit, controls operating expenses. 協(xié)助餐飲部經(jīng)理制定預算，計劃并開展促銷活動；增加銷售額，提高利潤并控制成本等方面的工作.provides management with information regarding client satisfaction and activities of competition.向管理層提供有關客人的滿意情況及各種活動的情況。participates in menu planning and pricing with f&b manager and executive

33、 chef.協(xié)助餐飲部經(jīng)理及行政總廚制定菜單及定價。develops wine and beverage lists with beverage manager; authorizes beverage requisitions.協(xié)助酒水經(jīng)理制定酒水單。coordinate group meal arrangements and inform all concerned.協(xié)助安排團隊就餐，并通知相關事宜。technical responsibilities 技術職責 oversees stock levels in stores for operation and month-end inve

34、ntories.負責檢查部門庫存及月末的庫存量。oversees department inspection and all follow ups with concerned department.關注部門的各項事宜并與有關部門跟進執(zhí)行。liaisons with purchasing manager pertaining to all purchase requests and orders. 和采購部經(jīng)理聯(lián)系有關的采購申請單及定單。liaisons with public relations pertaining to all jobs requisition promotional m

35、atters.與公關部聯(lián)系有關工作要求，促銷事宜。commercial responsibilities 商業(yè)職責makes frequent suggestions to management in reference to improvement of general operation, cost control and profitability. 向管理層提出建議以提高工作較率，并達到節(jié)流增源的較果。attends to guest complaints, requests or inquiries regarding food and services and immediatel

36、y takes all required corrective measures.關注客人對飯菜及服務的投拆、要求和需求。并立即采取有效措施。meets and negotiates dealings with suppliers then submit proposal to f&b manager.與供貨商洽談業(yè)務并提交建議書。involved in entertainment audition and dealings.檢驗樂隊的演奏質量并處理相應的工作。human responsibilities人事職責leads the team by holding daily brief

37、ings and monthly communication meetings, in the absence of the f&b manager, to discuss various aspects of service and preparation with all concerned. 通過晨會及每月的交流會來討論、總結工作及服務中的問題。trains and develops subordinates; follows-up and enforces orientation of all new employees and ongoing training of all

38、staff.盡快讓所有的新員工熟悉飯店，并對員工進行培訓。observes and records employee performance able to makes recommendation for staff promotions.觀察并記錄員工的工作表現(xiàn)，激發(fā)員工達到工作目標，關心員工的發(fā)展。conducts interviews with potential candidates.參加面試。relation工作關系establishes effective employee relations and maintains the highest level of professi

39、onalism, ethic and attitude towards all hotel guests, clients, heads of department and employees. 建立良好的人事關系，在工作中樹立良好的工作形象，給飯店的客人、客戶、部門經(jīng)理和員工以熱情和專業(yè)化的服務。job descriptionjob title:secretary職務秘書department:f&b adminstration部門餐飲行政job code:fb 5代碼report to:food and beverage director上級主管餐飲部總監(jiān)general missio

40、n 職責概述responsible for rendering secretarial and administrative services for f&b department.負責餐飲部的文書及行政服務工作。responsibilities and means 責任和方法performs duties common to all non-supervisory personnel in a timely and efficient manner in accordance with the hotel policies.根據(jù)飯店的規(guī)章制度，要及時、快速的完成本職工作。mainta

41、ins professional business confidentiality.保守機密。administrative responsibilities行政職責sees to proper handling, usage and maintenance of office equipment and supplies; maintains cleanliness of the f&b office.正確操作、使用、保養(yǎng)辦公設備及用品，保持辦公室的清潔。types memorandums, letters, faxes, reports and other correspondenc

42、e including those of confidential nature for superior, his assistants and banquet service personnel.負責經(jīng)理、經(jīng)理助理及宴會銷售人員的備忘錄、信件、傳真、報告的打印工作，并要保守機密。maintains proper records all memos and letters; organizes and files documents in a systematic manner i.e. according to departments.正確記錄、整理、存檔所有的備忘錄及信件。takes a

43、nd transcribes minutes of departmental meetings.做晨會記錄。drafts routine and simple correspondence and memorandum for approval of superior.按照上級的要求起草普通、簡單的信件及備忘錄。answers and places telephone calls for superiors; arranges appointments for superior and reminds him of it.接聽電話并為上級安排約會，需要時及時提醒上級。opens reads a

44、nd sorts incoming mail for the department; dispatches and records outgoing mail.打開、閱讀、整理部門的郵件，分發(fā)信件并做好記錄。maintains adequate stock of office supplies; controls all stationary supplies for the department.保持并控制好本部的辦公用品。liaisons with purchasing secretary pertaining & all purchase request and purchase

45、 orders.聯(lián)絡采購部秘書有關采購單與采購要求。technical responsibilities 技術職責well versed with personal computer and operates various computer software programs such as lotus, window 95, pagemaker etc. in order to increase office efficiency.熟練使用計算機，及各種應用軟件，如：lotus, window95, pagemaker等。commercial responsibilities商業(yè)職責abl

46、e to carry out routine functions and activities of banquet coordinators/clerks.處理宴會協(xié)調員及員工的日常工作活動。human responsibilities工作職責interacts with clients as required.根據(jù)需要與客戶聯(lián)系。relations 工作關系 establishes effective employee relations, maintains the highest level of professionalism, ethic and attitude towards

47、all hotel guests, clients, heads of department and employees. 建立良好的人事關系，在工作中樹立良好的工作形象，給飯店的客人、客戶、部門經(jīng)理和員工以熱情和專業(yè)化的服務。job descriptionjob title:f&b clerk職務餐飲部文員department:f&b adminstration部門餐飲行政job code:fb 6代碼report to:food & beverage manager上級主管餐飲部經(jīng)理general mission 職責概述 working under the sup

48、ervision of director of food & beverage and assisting the food & beverage manger, responsible for typing, filing and all incidental assignments from the director of food & beverage.接受餐飲總監(jiān)的領導, 協(xié)助餐飲部經(jīng)理的工作. 負責打字, 存檔及任何由餐飲總監(jiān)分配的工作.responsibilities & means責任和方法to take down all messages and

49、 inquiries for the food & beverage department and prepares and up dates all the required files for the days meetings. responsible for all movements, delegations in the food & beverage system. attends the daily banquet breifing and any other meetings as required.記錄有關餐飲部的留言或要求, 及時更新存檔. 出席每日宴會部

50、的會議或其他必須參加的會議.administrative responsibilities行政職責to assist the f&b secretary every morning in the tracer system for any files that needs to be taken care of for that day and inform all appointments for that day.協(xié)助餐飲部秘書跟進所需跟進的文件, 并提醒所有當天的約會.collect all reservation sheets booked the previous day f

51、or circulation.收集所有前一天的預訂單并傳閱.to assume the duty and total responsibilities of the f&b secretary in her absence in delegating normal instructions and meeting visitors to the department.當餐飲部秘書不在職時, 全權負責其所有的工作職責understand all supporting department procedures pertaining to the food & beverage o

52、ffice理解并支持有關餐飲辦公室的政策與程序general typing to include “thank you” letters, letters of confirmation, etc. (food &beverage office correspondences), memos, weekly sales and forecast reports and inter department meeting minutes.打印類似于感謝信, 確認信等(餐飲部一般文件), 備忘錄, 每周銷售及銷售預期報告及部門內部會議記錄she is to assist the outlet

53、 managers in typing place cards for vip guests and table name cards and etc. she should ensures that all function orders are property distributed to departments concerned and that changes are made out in the function order change from and distributed as soon as possible as and when required.幫助各部門經(jīng)理打

54、印貴賓卡, 臺卡等,確保宴會預訂單準確按時地分發(fā).she is to maintain all inter-departmental reports/memos and write letters/memos as and when necessary. is responsible for all filing work required either in chronological, numerical or alphabetical order. that of the hotel.保管所有部門內部的報告, 備忘錄及所需時寫信/備忘錄.負責存檔或按年代順序, 編號順序排列.to hav

55、e product knowledge pertaining to food and beverage outlets and especially banquet department. to ensure good working relationship among staff within the department.具備有關餐飲出品的知識尤其是宴會方面. 確保部門內部良好的員工關系.ability to work independently and efficiently with minimum supervision and have positive attitude.有獨立

56、工作, 領導的能力, 工作態(tài)度積極向上.establishes effective employee relations, maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employee.建立良好的人事關系，在工作中樹立良好的工作形象，給飯店的客人、客戶、部門經(jīng)理和員工以熱情和專業(yè)化的服務。job descriptionjob title:catering manager職務宴會經(jīng)理division:f&b catering部門餐飲宴會廳job code:bqt1代碼reports to :food & beverage director上級主管餐飲部經(jīng)理general mission 職責概述 the complete ba