12.投訴信PPT精選文檔

1、投 訴 信12. 文體概述 投訴信是人們?cè)谟龅揭恍┎晃拿鳜F(xiàn)象、投訴信是人們?cè)谟龅揭恍┎晃拿鳜F(xiàn)象、所購(gòu)商品質(zhì)量差、售后服務(wù)不滿意等情況所購(gòu)商品質(zhì)量差、售后服務(wù)不滿意等情況下解決問(wèn)題的一個(gè)方法。在語(yǔ)言方面，要下解決問(wèn)題的一個(gè)方法。在語(yǔ)言方面，要注意把握分寸，要公平、公正。投訴信應(yīng)注意把握分寸，要公平、公正。投訴信應(yīng)包括三個(gè)方面的內(nèi)容：包括三個(gè)方面的內(nèi)容：1. 表明寫(xiě)信目的，投訴的內(nèi)容。表明寫(xiě)信目的，投訴的內(nèi)容。2. 投訴的具體原因。投訴的具體原因。3. 希望得到的結(jié)果。希望得到的結(jié)果。1. 抱怨抱怨 _2. 表達(dá)不滿表達(dá)不滿 _3. 忍受忍受 _4. 對(duì)對(duì)滿意滿意 _5. 糟糕的服務(wù)糟糕的服務(wù) _

2、poor servicecomplain aboutconvey/express ones dissatisfactionput up with/bearbe content/satisfied with 常用語(yǔ)塊 6. 采取措施采取措施 _7. 解決問(wèn)題解決問(wèn)題 _8. 預(yù)防預(yù)防發(fā)生發(fā)生 _9. 調(diào)查此次事件調(diào)查此次事件 _10. 以粗魯?shù)姆绞揭源拄數(shù)姆绞?_in a rude mannertake measuresdeal with/solve the problempreventfrom happeninginvestigate/look into the matter/incident

3、11. 向向道歉道歉 _12. 出乎意料出乎意料 _13. 不用說(shuō)不用說(shuō) _14. 盡快盡快 _15. 把某事牢記在心把某事牢記在心 _make an apology to/apologize toout of ones expectationneedless to sayas soon as possiblebear sth. in mind 我寫(xiě)信是投訴關(guān)于我寫(xiě)信是投訴關(guān)于2. 這幾年我對(duì)你們的服務(wù)都很滿意，但是我寫(xiě)信這幾年我對(duì)你們的服務(wù)都很滿意，但是我寫(xiě)信是表達(dá)關(guān)于是表達(dá)關(guān)于的不滿。的不滿。2. I have been content/satisfied with your servic

4、e for years but I am writing to express my dissatisfaction about1. I am writing to complain about 套用句式 3. 我對(duì)我對(duì)不滿意有一些主要原因。首不滿意有一些主要原因。首先，先，更糟糕的是，更糟糕的是，最后，最后，3. There are some main reasons why I am not content with At first, Whats worse, Eventually, 4. 我真誠(chéng)地希望你能認(rèn)真調(diào)查這件事情，以及我真誠(chéng)地希望你能認(rèn)真調(diào)查這件事情，以及采取恰當(dāng)?shù)拇胧┓乐诡愃?/p>

5、事件再次發(fā)生。采取恰當(dāng)?shù)拇胧┓乐诡愃剖录俅伟l(fā)生。5. 你若能盡快采取措施處理這個(gè)問(wèn)題，我將感你若能盡快采取措施處理這個(gè)問(wèn)題，我將感激不盡。激不盡。5. I would appreciate it (very much) if you could (take measures to) solve the problem (as soon as possible).4. I sincerely hope that/It is my sincere hope that you will look into the matter seriously and proper measures shoul

6、d be taken (to prevent such an incident happening again).習(xí)作修改習(xí)作修改(做短文改錯(cuò)，背經(jīng)典范文做短文改錯(cuò)，背經(jīng)典范文)Dear Sir, Im writing to express my dissatisfaction about the mobile phone of Dephone-S250 I bought in 20th Apr. 2015 at Teemall. Ten days before that, it didnt ring or sent text messages. Then I took them to the

7、 seller, but was told that the model had been sold out and I had to wait at least three month for a new one. Later I went to the repairman. on after send it months He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. W

8、hat can I wait that long? Therefore, I sincerely hope you can send to me a new one of same model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible. Sincerely yours,Bu Manyiimpossible hearing How the .11作者寫(xiě)信向商家投訴，表達(dá)對(duì)所買(mǎi)手機(jī)的不滿。作者寫(xiě)信向商家投訴，表達(dá)對(duì)所買(mǎi)手機(jī)的不滿。1. inon

9、 具體到某一天用介詞具體到某一天用介詞on。2. beforeafter 根據(jù)句子的邏輯意義，應(yīng)該根據(jù)句子的邏輯意義，應(yīng)該是是“十天后十天后”，故用，故用after。3. sentsend 與與or前面的前面的ring應(yīng)保持一致。應(yīng)保持一致。4. themit 指代所買(mǎi)的手機(jī)，應(yīng)該是單數(shù)，指代所買(mǎi)的手機(jī)，應(yīng)該是單數(shù)，故用代詞故用代詞it。5. monthmonths 因?yàn)槭侨齻€(gè)月，故用復(fù)數(shù)因?yàn)槭侨齻€(gè)月，故用復(fù)數(shù)形式。形式。.126. impossiblyimpossible 此處作表語(yǔ)，故此處作表語(yǔ)，故用形容詞。用形容詞。7. hearhearing 介詞介詞on后應(yīng)接動(dòng)名詞形式后應(yīng)接動(dòng)名詞形

10、式。8. WhatHow 根據(jù)句意應(yīng)該是根據(jù)句意應(yīng)該是“我怎么可我怎么可以等那么久呢？以等那么久呢？”故用故用how。9. 去掉去掉send 后的后的to 因?yàn)橐驗(yàn)閟end 是及物動(dòng)詞。是及物動(dòng)詞。10. 在在same前加前加the 因?yàn)橐驗(yàn)閠he same屬于固定搭屬于固定搭配。配。 假定你是李華，上周六，你有一次不愉快假定你是李華，上周六，你有一次不愉快的就餐經(jīng)歷，對(duì)餐廳的服務(wù)員態(tài)度非常不滿意。的就餐經(jīng)歷，對(duì)餐廳的服務(wù)員態(tài)度非常不滿意。于是你給該餐廳老板寫(xiě)一封投訴信。要點(diǎn)如下：于是你給該餐廳老板寫(xiě)一封投訴信。要點(diǎn)如下：1. 問(wèn)題：牛肉面有蒼蠅，服務(wù)員態(tài)度粗魯。問(wèn)題：牛肉面有蒼蠅，服務(wù)員態(tài)度

11、粗魯。2. 要求：餐廳賠禮道歉。要求：餐廳賠禮道歉。注意：注意：1. 詞數(shù)詞數(shù)100左右。左右。2. 可以適當(dāng)增加細(xì)節(jié)，可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。以使行文連貫。3. 開(kāi)頭語(yǔ)和結(jié)束語(yǔ)已為你寫(xiě)好。開(kāi)頭語(yǔ)和結(jié)束語(yǔ)已為你寫(xiě)好。 課堂練習(xí) Dear Sir, I am Li Hua, a frequent customer in your restaurant. I have been pleased with your excellent service for years but now Im writing to express my dissatisfaction about the po

12、or service of your waiters. Last Saturday, I went to your restaurant to have lunch but I had an awful experience. When having beef noodles, I suddenly found there were two flies in them, which disgusted me a lot. So I asked the waiter to change another dish. Out of my expectation, he didnt change it

13、 but said in a rude manner that he was too busy to solve the problem. Needless to say, such a way of treating customers is unacceptable. Its my sincere hope that you can investigate the matter seriously and make a formal apology to me. I look forward to a better service next time.Sincerely yours,Li

14、Hua 假定你是李華，你在上周日搭坐假定你是李華，你在上周日搭坐102號(hào)公交號(hào)公交車，該公交車司機(jī)的不文明行為讓乘客很憤怒。車，該公交車司機(jī)的不文明行為讓乘客很憤怒。于是你向公交車公司寫(xiě)一封投訴信。要點(diǎn)如下：于是你向公交車公司寫(xiě)一封投訴信。要點(diǎn)如下：1. 司機(jī)的不文明行為司機(jī)的不文明行為(大聲講話、緊急剎車、大聲講話、緊急剎車、態(tài)度粗魯?shù)葢B(tài)度粗魯?shù)?。2. 希望盡快查清此事。希望盡快查清此事。注意：注意：1. 詞數(shù)詞數(shù)100左右。左右。2. 可以適當(dāng)增加細(xì)節(jié)，可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。以使行文連貫。3. 開(kāi)頭語(yǔ)和結(jié)束語(yǔ)已為你寫(xiě)好。開(kāi)頭語(yǔ)和結(jié)束語(yǔ)已為你寫(xiě)好。 課外作業(yè) Dear Sir,

15、I am Li Hua. I am writing to complain about one of your bus-drivers improper and rude behaviors. Last Sunday, I was taking the No. 102 bus whose driver not only kept on talking with a man loudly but also drove very fast. So some passengers advised him to concentrate on driving, but he didnt pay any attention. Whats worse, he drove even faster. Then another passenger couldnt bear it, asking the driver to keep the passengers safety in mind. But the driver stopped the bus so suddenly that all the passengers nearl