K3HR案例：芒果網(wǎng)--高速擴(kuò)張中的人力資源管理

1、k3hr案例：芒果網(wǎng)一高速擴(kuò)張中的人力資源管理mango network co. , ltd is the only e-commerce platform in hong kong which specializes in online trave1. hong kong cts group, one of china's oldest tourist enterprises at present, has 80 years experience, by the start-up of a single small travel agency business, develop an

2、d grow to become the sasac directly under the jurisdiction of 53 oversize one of backbone enterprises, and formed in tourism, industrial investment (steel), real estate development, logistics and trade for the diversified development of the core business of well-known comprehensive enterprise groupm

3、ango is designed to innovate through it technology platform and business mode 1. the internet of heaven and earth; we will integrate the rich tourist resources of the hong kong travel group and make full use of the synergy benefits of various resources and the dispersion in the tourism industry chai

4、n each link, each of the resources of the regional unified sta門血匸山乙泣。!，a one-stop service, so that chins' s online travel industry of depth, breadth and height has a iong-term development company officially opened on march 31, 2006, has won the award for the high and new technology enterprise, a

5、nd through the double soft certification enterprises, just more than a year time, membership has amounted to millions, won the market, industry, society and the government's attention, recognition and support, won many awards and honoursmango: , literally. man + + city" go; the combination

6、of.& quot; man，z =, & quot; go/z = walking, together, is a man walking.city" walking, from one city to another. mangocity com, which represents travel and urban arteries, expresses the relentless search and pursuit of lifeaccording to authoritative department statistics, in 2006 china，s

7、 internet travel booking service revenue scale is 1. 54 billion yuan, is expected to increase the revenue size of 2007 to 2. 5 billion yuan, in 2008 will reach 3.9 billion yuan. the prospect of huge market development has attracted many merchants to join the online travel industry, gradually forming

8、 a diversified and white-hot competition pattern. as a rising star of the industry, mango has grown rapidly in just two years& quot; mango net as hk，s only specializing in online travel e-coimnerce platform, has been to become the greater china region，s most popular tourist e-commerce platform f

9、or the development goals, is committed to providing customers with the most convenient travel booking service, the most pleasant customer experience, the most abundant, the most attractive tourist products & quot; "said zou lianyong, general manager of human resources at mango. to achieve t

10、his goal, mango is adopted website + telephone service center " mode, establish the advanced electronic business travel website(www. ) and hundreds of reelined at the table of the national travel 24 hours service hotline (40066-40066), based on perfect resource database to provide clients with

11、one-stop travel booking service, and through the use of advanced crm system for target customers personalized value-added services of travel meanwh訂e, mango net in 2006 achieved by the creation to taking shape, then one of the top three in the domestic online travel market quickly, target, number of

12、 employees during also rapidly expanded to nearly two thousand people, these employees category is various, distribution of major cities in the country many affiliates in order to realize the effective management of the staff, the company，s strategic intentions and corporate culture, mango net needs

13、 to set up a high efficiency and standardization of human resource management systemthe growth of eight to 2000 people& quot; now we can manage more than 2, 000 employees easily, and the k / 3 hr system has done a good job! & quot; zou lianyong said.from 2005 to 2006, it was the preparation

14、period of the mango network, which zou has made an image of: it was a foundation process as mango net business back on track, basic forming channel layout, channel for talent demand out quickly, around the site urgent need fresh blood. mango is a new company,in the face of the rapid expansion of pre

15、dictable personnel situation, if there is no a set of advanced human resource management system to a solid business foundation information, guide enterprises to establish the perfect human resource management system, the development of the follow-up will be buried under the huge hidden troubleto thi

16、s end, the project team of mango has a vision, and by careful comparison and screening, the golden butterfly k / 3 strategic human resource management system is selected in k / 3 hr system, mango net through organizational planning module will be implemented in the organizational structure of the wh

17、ole company, business leaders can the current enterprise scale and the real-time control of the situation, make proper decision and judgment system, in order to standardize position by k / 3 hr function such as rigorous create positions, personnel allocation, proportional amount on the position of s

18、tandardized management, basic avoided due to business expansion may lead to staff redundancy phenomenon, thus effectively control the human cost of the inflated, and avoid the human resource management costs and risks that may come along through the management of the staff file, every employee who h

19、as entered the mango network has opened the whole life cycle management processpersonnel recruiting mango net is the inevitable practical problems in the rapid expansion, countless resume in a short period of time by a swept through, the error evaluation and error evaluation of your resume is not a

20、few, hiring is out of step the actual efficiency and cost, more important is the pressure from business department with the passage of time is more and more big highly effective resume screening and evaluation is an important part of recruitment management in k / 3 hr system, director of human resou

21、rces and business departments according to the information has been put in storage to applicant screening evaluation, through the first interview, interview the candidates, employed by, backup and a series of structured recruitment phase control function, combining automatic workflow technology supp

22、ort, make enterprise recruitment efficiency and quality can be greatly improved, more important is to help the mango net set up complete the candidate resume database, make it possible to have the correct evaluation of recruitment, talent introduction mango net work also gradually refinement and sta

23、ndardization.after a large number of people are in place, how do you ensure that the new employees who are working in different jobs are able to meet the requirements of mango? through systematic analysis of the basic data in the information platform, the human department takes two highly targeted m

24、easures on the one hand, you can quickly learn about the training programs you have received before your new employee, and then the human resources department resets targeted programs for training the training result is recorded in the employee，s development record, which leaves the basis for the la

25、ter examination. on the other hand, the human resources department to change the focus on training of all sectors of the couple, adjusted to give priority to with a line of business, the efficiency and effect of training immediately received a significant boost in the process of operation, the work

26、of the human resources department to get the approval of the business departmentrefined and efficient management is a good ideasystem established in the standard position, mango net by rapid replication of k / 3 hr system, standard system will quickly copied to the subsidiaries, realized with scatte

27、red among the dozens of city branch fast establishment and management of human resources system. after six months of efforts, with the help of kingdee company, mango net built a complete unified human resource management information platform, realize the high speed of processing personnel informatio

28、n sharing and persormel affairs the k / 3iir web application model supports the cross-regional application of mango, and all personnel transactions are implemented through the ie browserat present, the mango net headquarters can learn from the system flow of personnel in time, headquarters and branc

29、h office staff induction, obtainment, transfer and termination of personnel affairs, such as processing. to facilitate the personnel management and mango net also adopt the way of the automatic generation of staff code, for each employee information maintenance operations are code followed by the co

30、rresponding staffby setting up the organization，s architecture authorization,mango net can ensure that the authorized branch of human resource management can be carried out within the specified scope related business operations, such as employee information change, compensation scheme design, accoun

31、ting and paying compensation and performance settings, target orders and process monitoring, training, performance appraisal system set up and training activities and so on. the headquarters can manage all the organizational personnel information of all the branches and the processing and viewing of

32、 the business datamango will do more than a dozen full-caliber analysis reports every month, and make an analysis of the human resources of the company. are former use excel spreadsheets, each branch every month regularly reported to headquarters, headquarters to sort out these data, and then unifie

33、d summary, personnel department employees to feel work is complicated, and is time-consuming, now it can be directly extracted from k / 3 hr system related data, and the system can also customize various reports& quot; for us, k / 3 is the biggest role hr system analysis, statistical personnel i

34、nformation, such as the group，s current situation, each branch of the personnel distribution, is to use report before, now can be extracted directly from the system directly, you can also directly from the system need custom reports & quot; zou lianyong said: in short, we are dependent on the sy

35、stem, which not only helps us to improve efficiency, but also makes us aware of human resource management & quot;kpi performance reviewafter the establishment of the human resource management system, the practice of mango is still deepening. & quot; next, implementing kpi performance reviews

36、 in the system is the one we value most & quot; zou lianyong said, mango net as the industry's rising star, the survival and development of pressure is very big, the performance of continued robust growth is fundamental to the development, must be accurate and efficient implementation of eac

37、h organization and individual performance appraisal, to make the company keep active,innovative statekpi performance review and job system & quot; armed & quot; the combination of the system is one of the guiding of the downward decomposition of the responsibility of the entire mango network

38、. hk first planning the mango net business development blueprint, mango net headquarters will need to specifically target decomposition to various molecules, molecular company will refine the performance tasks to each business people mdngo net has a very important kpi evaluation index is the ratio o

39、f commission in come of labor costs to the company, as each staff every time the determination of the ratio, formed a personal earnings growth curve, and along with this curve is the employee，s work return curve with the help of the k / 3hr system, the data is collected and analyzed by means of info

40、rmationization. process and results of performance appraisal, explicitly passed the company to the employee's ability, work behavior, requirements and expectations, as traction staff thought the baton.in 2007 mango developed a new kpi indicator for customer service centers secondary consumption

41、ratio; customer for the first time in mango net consumption is through market means such as advertising, publicity, the second consumer is because of the call center service, product design is good wait for a reason. this ratio is difficult to calculate by hand, and the k / 3 hr system is a key appl

42、ication platform& quot; the implementation of kpi performance reviews is challenging because people are so widely distributed that they are not particularly clear at first but by & # 39; first rigidity, then optimization, then solidification &# 39; the implementation strategy, the previo

43、us work has achieved some effect. & quot; zou said now mango net in continues to expand at the same time, the more benefits is made clear to the management of determination, by making the kpi performanee evaluation into the k / 3 hr system, he is very confident of the mango net ascend to a highe

44、r level of human resource managementzou lianyong, general manager of human resources department of mangokingdee s - hr(kingdee kingdee s - hr strategic human resources management), is the strategic human resources management of a comprehensive solution, its hr information solutions based on strategic human resource management, ability quality model as the core to build the human resources management system, is designed to help enterprises improve ability of organization, to promote the