飯店英語(yǔ)電子檔

1、Unit 11、With 60 co-ops in the building , you get a very welcoming , feel-like-home kind of atmosphere 大樓里有60套組合式公寓，你會(huì)體驗(yàn)到一種非常熱忱的、賓至如歸 的氛圍。2、 Rome was not built in a day ?欲成大器，絕非一日之功。3、 I think hotel service is a very decent and honorable occupation .我認(rèn)為酒店服務(wù)是一種非常體而和光榮的職業(yè)。4、Never forget our hoteT s mot

2、to-Reputation first , customer foremost.” 永遠(yuǎn)不要忘記我們酒店的座右銘：“名譽(yù)第一，顧客至上J1> Hospitality means people dealing with people.The hospitality industry is a phrase covering a variety of service industries/from receiving a customer to servicing them , such as providing them food and beverages, or provision o

3、f a room and bed to sleep.款待他人意味著人及人之間相互交往。飯店業(yè)這個(gè)用語(yǔ)涉及從接 待顧客到為顧客服務(wù)等多種服務(wù)行業(yè)，如為顧客提供餐飲，或提供睡覺(jué)所需的房間和床鋪。2 There are five basic types of hotel-commercial, resort residential, extended-stay , and casino . Most hotels and motels are commercial properties that cater mainly to business people, tourists , and othe

4、r travelers who need accommodations for a brief stay.旅店基本上可分為五種類型，即商業(yè)飯店，度假村，做住所用的 旅館，逗留期長(zhǎng)的旅館及娛樂(lè)場(chǎng)。大多數(shù)飯店及汽車旅館都是商業(yè)性 機(jī)構(gòu)，他們主要滿足商人，游客及其他要暫住旅行者的需求。3、In recent years , due to increased competition among establishments in this industry , hotels motels , camps , and recreational and RV parks affiliated with n

5、ational chains have grown rapidly.近幾年來(lái)由于飯店業(yè)中旅館業(yè)競(jìng)爭(zhēng)愈演愈烈，飯店、汽車旅館、 露營(yíng)園和全國(guó)范圍都有連鎖店的活動(dòng)房屋式游藝車泊地都迅速發(fā)展 起來(lái)。1. from a practical standpoint從實(shí)際角度來(lái)看2. on the premise在房屋內(nèi)，在場(chǎng)所內(nèi)1. To give what is needed to someone or to change to suit anotheraccommodate向. . 提供住處，使person or new conditions適應(yīng)2. The place to which a pers

6、on is going or to which a thing is being sent or takendestination 目的地1、The history of human being's civilization can be trace back to millions of years ago.2、 Please do the work at your own convenience.Unit 2四1、We have single rooms, double rooms, suites and deluxe suites.我們有單人間，雙人間，套間和豪華套間。2、I&q

7、uot; d like to confirm a reservation/cancel a reservation.我想確認(rèn)一項(xiàng)預(yù)定/取消一項(xiàng)預(yù)定。3、We should be greatly obliged if you would let us have your current prices including service charges.若果您能告訴我們目前的價(jià)格，包括服務(wù)費(fèi)，我們將不勝感激。4、 Is it possible for you to change your reservation date ?您可不可以改變預(yù)定日期呢？五Front office/zis a term

8、 used in hotels to cover varioussections which deal with reservation , room allocations ,receptions, billing and payments.“前廳部”是用于酒店業(yè)的一個(gè)術(shù)語(yǔ)，指的是那些負(fù)責(zé)客房預(yù)訂、 客房分配、顧客接待、結(jié)賬和付款等方面工作的各個(gè)部門(mén)。2、The first contact most would-be guests have with a hotel is with the telephone switchboard , which is a part of front of

9、fice.大多數(shù)潛在顧客和酒店首先接觸的是電話總服務(wù)臺(tái)，他也是前廳 部的部分。3、 While hotel and resort guests love excellent service , providing it is not always easy . Guest representatives must remain courteous,tactful, calm, and helpful ,even when hotel guests are rude and demanding .酒店和度假村客人都希望得到優(yōu)質(zhì)的服務(wù)而提供的優(yōu)質(zhì)服務(wù)并 不是件容易的事。即使是在顧客無(wú)禮的情況下，顧

10、客代表也必須始終 保持禮貌、機(jī)敏、冷靜和熱心。4、 A typical day might find guest service workers in hotels tracking down tickets to a hot concert in town , making reservations at a hip new restaurant, picking up dry cleaning, carrying luggage, welcoming guests, opening doors, or booking reservations.一天中，酒店中的顧客服務(wù)員的典型工作是為顧客購(gòu)

11、買(mǎi)市中心流 行音樂(lè)會(huì)門(mén)票、預(yù)定豪華餐廳的餐位、領(lǐng)取干洗過(guò)的衣物、搬運(yùn)行李、迎接客人、為客人開(kāi)門(mén)或預(yù)訂客房等。5 Reservations agents keep up with hotel booking. They handle group room-contracts negotiated by the sales department and correspond with groups and travel gents to answer special requests for rooms and rates.預(yù)定代理人負(fù)責(zé)入住酒店的預(yù)定工作O他們處理由銷售部洽談簽 下的團(tuán)隊(duì)預(yù)訂合同

12、，并及該團(tuán)隊(duì)及旅行代理人保持通信聯(lián)系，以滿足 有關(guān)客房及房?jī)r(jià)方面的特殊要求。1. front office前臺(tái)，前廳2. pick up a message接受信息3. registration form登記表4. a hip new restaurant時(shí)髦漂亮的飯店5. be subdivided into被再分成6. expected arrival預(yù)期到達(dá)的時(shí)間9 / 241 .The act of reserving;a keeping back orwithholdingreservation 預(yù)定2 . The act of making (an arrangement or m

13、eeting) certain, oftenby telephone or writingconfirmation 確認(rèn)，證明3 .To suggest that a particular action should bedonerecommend 建議4 . To watch over (an activity or job ) to make certain that itis done correctlysupervise 監(jiān)督，管理，指導(dǎo)一1、Can you put me through to the manager ?2、The strike was caused by the ma

14、nagements refusal to _ negotiate with the unions.3、 The fire caused considerable damage to the church.Unit 3四LDo you mind if I put your luggage by the wardrobe ?我把您的行李擱在衣柜旁邊好嗎？2 .Could you fill out the registration card , please ?請(qǐng)?zhí)顚?xiě)住宿登記卡好嗎？3 .Just a moment , please. I, 11 check our reservation reco

15、rd.請(qǐng)稍后，我查一下預(yù)約記錄。4 . Could it be possible that you have mixed up our hotel with another one ?你是否把我們飯店及另一家飯店搞混了？五1、 Having his/her details recorded into the computer and been assumed that the information concerning the guest has beendistributed to the customer will as a matter of hotel policy be asked

16、 for a deposit by the receptionist.接待員把顧客的基本信息輸入電腦,并確定顧客的相關(guān)信息已被 傳送到需要知道顧客來(lái)店情況的相關(guān)部門(mén)的電腦以后,他將根據(jù)飯店 政策向顧客收取押金。2 The receptionist will then complete the room card" which has the effect of being identity cards for the guest during his stay and which will have to be produced in order for him to receive

17、 his room key.然后，接待員給顧客辦理房卡。房卡在顧客住店期間有識(shí)別其身 份的作用，而且是為了讓顧客拿到房間鑰匙而專門(mén)制造的。1. put one's mind at ease使某人的心情舒暢2 . reception desk3 . in advance4 .not to mention5 .figure out接待處提前更不用說(shuō)相出，理解，明白2. Especially suitable or compatibleappropriate 適當(dāng)3. A corridor or hall connected with a larger room or servicesof

18、rooms and used as a passageway or waiting roomlobby 大堂1、The mechanic checked out the car battery.2、His paintings are on display at the exhibition.3、He deposits a sum of money in the bank each month.Unit 41. May I do the turn-down service for you now ?現(xiàn)在可以為您做晚床服務(wù)了嗎?2. We always try to have rooms made

19、 up early on request.我們總是盡力按照要求早收拾房間。3. We will refund the cost of the laundry. Or you may buy a new sweater and give up the receipt.我們可以退還洗衣費(fèi)。您可以買(mǎi)件新毛衣，把發(fā)票給我們。1. It is responsible for the immaculate care and upkeep of all guest rooms and public spaces. To be specific, it is in charge of cleaning the

20、 guest rooms and making them look clean, tidy , well-appointed and comfortable .客房部負(fù)責(zé)所有客房和公共場(chǎng)所的環(huán)境衛(wèi)生清潔工作。具體的來(lái) 說(shuō)該部門(mén)負(fù)責(zé)清掃客房，使客房看起來(lái)干凈整潔,設(shè)施完善而且舒適。2. As one of the largest departments within the hotel , the housekeeping department presents an interesting challenge: how do you motivate , train and develop a

21、 diverse group of employees to produce a consistently exceptional product ?客房部作為飯店最大的部門(mén)之一，其自身有一項(xiàng)有趣的挑戰(zhàn)，即 該部門(mén)如何激勵(lì)、培訓(xùn)、培養(yǎng)一支多樣化的職工隊(duì)伍來(lái)一如既往的生 產(chǎn)高質(zhì)量的產(chǎn)品。3. In a competitive hotel market , it is service and cleanliness that really make an impact on our guests and determine whetherthey will return.A consistent

22、productboth in our public spaces and in our guest rooms-has always played a vital role in the incredible success of the hotel.在充滿競(jìng)爭(zhēng)的飯店行業(yè),真正能對(duì)顧客產(chǎn)生影響并決定他們是否 再次光顧的因素是飯店的服務(wù)質(zhì)量和環(huán)境衛(wèi)生。在公共場(chǎng)所和客房都 保持質(zhì)量如一的產(chǎn)品，這對(duì)飯店能否取得巨大成功至關(guān)重要。1. housekeeping department 客房部2. food and beverage department 餐飲部3. auditing department

23、審計(jì)部4. engineering department工程部5. wear and tear破損L a plan to show how much money a person of organization willearn and how much they will need to spendbudget 預(yù)算2. To repair and improverenovate 修復(fù)3. To lose (something) temporarily by forgetting where you have put itmisplace 放錯(cuò)地方1. The children are ol

24、d enough to run errand for their parents to the shops.2. Films have long played a vital role in his life.3. He remembered the old adage "Look before you leap.”Unit 5四1.1 wonder if your hotel has the morning call service.不知道你們飯店是否有叫早服務(wù)。2. A person-to-person or a station call, sir?先生，您打聽(tīng)叫人或是叫號(hào)電話？

25、3. T m sorry the line is busy. Would you like to call back?對(duì)不起，現(xiàn)在占線，您一會(huì)再打過(guò)來(lái)好嗎？4. There is no answer. Would you like to leave a message?無(wú)人接聽(tīng)。您需要留言嗎？租賃套餐、1. rental plan2. service provider服務(wù)運(yùn)營(yíng)商3.medical assistance醫(yī)療救助1. an unexpected and serious situation such as an accident, which must be dealt with q

26、uicklyemergency 緊急情況2. (of things, systems, of ideas) working well together of existing together successfullycompatible 兼容3. a reduction in the usual pricediscount 折扣LHow will disabled people escape in a emergency .2. A credit card is a small plastic card which can be used as a method of payment.3.

27、If you plan to use a hoteT s telephone to make a long-distance call , you had better check their telephone rates before making it.Unit 6四1. We' 11 manage it, but we don't have any spare room today.我們會(huì)盡力辦到，但是今天我們沒(méi)有空余房間。1.1 hope we' 11 be able to enjoy our stay in a quiet suite tomorrow ev

28、ening and have a sound sleep.我希望明天晚上我們能待在一套安靜的房間里睡個(gè)好覺(jué)。3. The light in this room is too dim. Please get me a brighter one.這房間里的燈光太暗了。請(qǐng)給我換個(gè)亮一點(diǎn)的。4. Sorry , sir. I' 11 solve the problem for you as soon as possible.先生，很抱歉，我將盡快地解決這個(gè)問(wèn)題。5. Excuse me , but I should say it's against our hotel regulati

29、ons.很抱歉，但是這件事是違反我們賓館的規(guī)定的。1. Every day in hotels, restaurants, and other hospitality, venues, valid customer complaints are conveyed through a variety of methods to front line employees and management only to be ignored or dismissed. Each time customers take the time to complain , they are trying to

30、provide that business with an opportunity to keep them as customers.每天在飯店、餐館，以及其他的餐飲場(chǎng)所，正當(dāng)?shù)念櫩屯对V通過(guò) 各種各樣的方式被轉(zhuǎn)達(dá)到第一線工作人員和管理層,結(jié)果卻是被忽視 或拒絕考慮。每當(dāng)顧客抽時(shí)間投訴時(shí)，他們都在試著為企業(yè)提供留住 顧客的機(jī)會(huì)。2. Knowing that complaints will occur, all those involvedfrommanagement to front line personnelwould serve themselvesand their organiza

31、tions well to put a considerable amount of time into efficiently handling complaints.由于知道顧客投訴總是會(huì)來(lái)，所以所有的相關(guān)人員一一從管理層 到一線工作人員一一都要為自己和他們的機(jī)構(gòu)很好的服務(wù),投入大量 的時(shí)間有效的處理這些投訴。3. If complaints are welcomed as opportunities to improve business relationships with customers and the staff receiving the complaints is prop

32、erly trained and confident , positives can come from these encounters.如果把投訴看成是改善及顧客商業(yè)性關(guān)系的機(jī)遇,如果受理顧客 投訴事件的員工都經(jīng)過(guò)適當(dāng)?shù)呐嘤?xùn)并有信心，那這些及顧客“邂逅” 會(huì)帶來(lái)好處。1.customer complaint顧客投訴2. find fault挑剔，找茬兒3 .public relations公共關(guān)系4 . head off阻止，攔截；防止的發(fā)生L able to provide everything you need, esp. Food , for yourself without the

33、 help of other peopleself-sufficient 自給自足2. To accept, admit or recognize (something, or the truth or existence of something)acknowledge 承認(rèn)aggressive marketing tactics, our sales have1. Thanks to ourrisen sharply this year.2We've made a complaint to the police about the noise.Unit 7四1.Our gym is

34、 famous for both facilities and service.我們的健身房以設(shè)施齊全，服務(wù)周到而聞名。五1. Trends in fitness centers tend to fluctuate based on social and health trends in the communities they serve.Therefore, it becomes necessary to pinpoint what these trends might be before planning a new facility or renovating an existing

35、one.健身中心的發(fā)展趨勢(shì)往往會(huì)隨著它們所服務(wù)的那些社區(qū)里的社 交和保健趨勢(shì)而變化波動(dòng)。因此，在計(jì)劃購(gòu)買(mǎi)新的或修復(fù)現(xiàn)在的設(shè)施 之前，有必要確定這些趨勢(shì)到底是什么。2. Looking to the future, the first baby boomers turn 65 in 2010 and typically are reported to feel 12 years younger than their age,according to the Southeastern Institute of Research . This age group is active and want

36、s programs that aid them in maintaining youthful spirit, mind and body.根據(jù)東南研究所的研究得知，展望未來(lái)，第一批生育高峰期出生 的人在2010年將年屆65,但是他們一般來(lái)說(shuō)要比同齡人感覺(jué)年輕12 歲。這個(gè)年齡組的人生活積極，并期望通過(guò)鍛煉運(yùn)動(dòng)來(lái)幫助他們保持 年輕的心態(tài)和身體。3. Our healthy and social impacts will continue to drive fitness center growth as a trend for years to come. Keeping these fin

37、dings in mind when planning your next fitness center improvement will ensure you're on your way to success.我們的健康和社會(huì)因素將繼續(xù)推動(dòng)健身中心向前發(fā)展,并成為今 后數(shù)年的趨勢(shì)。當(dāng)你在策劃下一個(gè)健身中心的改進(jìn)方案的時(shí)候，記住 這些調(diào)查結(jié)果將確保你通向成功之路。L fitness center健身中心2. physical attribute物質(zhì)條件3. keep in mind記??；銘記在心24 / 24l.more important or noticeable than an

38、ything else in a set ofpeople or thingspredominant 優(yōu)2. Difficult to fight against; very great or verylargeoverwhelming 勢(shì)不可擋3. To put yourself or someone else onto the official list ofenrollment 登記,members of a course, college or group注冊(cè)1. Children seem to learn more interesting things now compared t

39、o when we were at school.2. There was a cinema adjacent to where I lived.Unit 8四1、 Would you like to check and see if the amount is correct ?您要不要核對(duì)一下賬單的數(shù)目？2、Excuse me , but I am afraid you have miscalculated my bill.對(duì)不起，恐怕您們把賬單算錯(cuò)了。五1、Cashiers who work for hotels generally keep track of chargers to g

40、uests for room service, telephone calls, and valet service . Some sophisticated cash registers are linked to computer systems that can do all these things automatically .在飯店工作的收銀員通常記錄客人在享受客房服務(wù)、電話服務(wù)以 及洗熨衣服過(guò)程中所發(fā)生的各項(xiàng)花費(fèi)。一些先進(jìn)的出納機(jī)是連接在能 夠自動(dòng)地處理一切事務(wù)的電腦系統(tǒng)上的。2、 Cashiers come into contact with many customers th

41、roughout the working day . Some establishments , including restaurantsand hotels , do a good deal of their business at night ;therefore ,hospitality cashiers often work evenings .整個(gè)工作日中，收銀員要和很多顧客接觸。一些商家，包括餐廳 和飯店在內(nèi)，在晚間有大量業(yè)務(wù)。因此，收銀員經(jīng)常晚上工作娛樂(lè)競(jìng)技場(chǎng)記錄，留意保險(xiǎn)箱經(jīng)理助理高峰期帶工資的假期病假entertainment arena keep track of saf

42、e-deposit box assistant manager peak periods paid vacation sick leave1、 A writing acknowledging the receiving of goods or moneyreceipt2、Anassurancefor the fulfillment of acondit i onguarantee3、An exchange or transfer of goods , services or f undstransaction1、children should learn above all how to ob

43、serve good manners at table2、 The accident prompted her to renew her insuranceUnit 9四1、 r d like to make a reservation for tonight .我想預(yù)定個(gè)今晚的座位。2、All liquors brought in will be subject to 30 % service charge based on the market price of the liquor 自帶酒水會(huì)按酒市價(jià)的30%座位服務(wù)費(fèi)。3、 Is there a minimum charge for m

44、y table ?請(qǐng)問(wèn)我們訂的桌子有沒(méi)有設(shè)最低消費(fèi)？4、Would you like to make a reservation for a private room or for a table in the hall ?請(qǐng)問(wèn)您要訂大廳還是房間？五1 、 Besides coordinating activities among various departments ,such as kitchen , dining room , and banquet operations ,food service managers ensure that customers are satisfie

45、d with their dining experience . In addition , they oversee the inventory and ordering of food ,equipment , and supplies and arrange for the routine maintenance and upkeep of the restaurant , its equipment , and facilities .除了協(xié)調(diào)各部門(mén)的事務(wù)以外（如廚房，就餐室，宴會(huì)活動(dòng)等）， 食品服務(wù)部經(jīng)理還要確保顧客滿意這次就餐經(jīng)歷。此外，他們還監(jiān)控 庫(kù)存、采購(gòu)食品、設(shè)備和供給、并安

46、排餐廳及其設(shè)備上設(shè)施的日常維 護(hù)和保養(yǎng)工作。2、 Managers or executive chefs select menu items ,taking into account the likely number of customers and the past popularity of dishes . Other issues considered when planning a menu include whether there was any unserved food left , over from prior meals that should not be wast

47、ed , the need for variety , and the seasonal availability of foods.經(jīng)理或廚師長(zhǎng)挑選菜品，同時(shí)考慮顧客的可能數(shù)量和該菜肴過(guò) 去受歡迎的程度。在挑選菜品時(shí)需要考慮的其他問(wèn)題還包括先前的飯 菜中是否有未被吃過(guò)的、是否有不應(yīng)該浪費(fèi)的食物、是否有必要變化 菜肴及食物是否有季節(jié)性供應(yīng)問(wèn)題。3、They must motivate employees to work as a team to ensure that food and service meet appropriate standards . Managers also mus

48、t ensure that written supply orders are clear and unambiguous .他們還必須激勵(lì)員工有團(tuán)隊(duì)精神，以確保食物及其服務(wù)達(dá)到適當(dāng) 標(biāo)準(zhǔn)。他們也必須確保書(shū)面的供給訂單清楚明晰。4、In addition to their regular duties , food service managersperform a variety of administrative assignments , such as keeping employee work records ,preparing the payroll , and completi

49、ng paperwork to comply with licensing laws and reporting requirements of tax , wage and hour, unemployment compensation , and Social Security laws .除了常規(guī)的職責(zé)外，食品服務(wù)部經(jīng)理還履行各種各樣的行政管理 職責(zé)，如保存員工的工作記錄、準(zhǔn)備工資單并完成一些文檔工作，使 餐館的營(yíng)業(yè)活動(dòng)遵守經(jīng)營(yíng)許可法、服從國(guó)家有關(guān)稅收、工資工時(shí)以及失業(yè)補(bǔ)償金等方面的規(guī)定。并遵守社會(huì)安全保障法。human resource人力資源executive chef 廚師長(zhǎng)san

50、itation standards環(huán)境衛(wèi)生1> A list of the dishes that may be ordered (as in a restaurant) or that are to be served (as at a banquet)menu2 A drinkable liquidbeverage3、 To inspect , examine or superviseoversee1、 You can contract out the project , if you wish .2 We should take into account the proposals

51、 of our parents and vice versa.Unit 10 四1、But I really like hot food . Could you recommend something ? 而我確實(shí)喜歡吃辣食，能推薦幾個(gè)菜嗎？2、Would you like to order a full meal course or a la carte ? 您想叫一份全餐還是按菜單點(diǎn)菜？3、 Theregulardinnersincludeappetizer , soup , salad , dessert , tea or coffee 一般正餐包括開(kāi)胃菜、湯、色拉、甜點(diǎn)還有茶或咖啡。五

52、1> Show respect for the customers and try to project your wish to help them enjoy their meal . This may mean a strictly upright posture and uThank you , ma' am . " It may mean being jovial and chatty , or quiet and respectful.尊敬顧客，并努力表示你的愿望，即你樂(lè)意幫助他們用餐愉快。 這就意味著要保持筆直的站姿，并說(shuō)：“謝謝您，夫人! ”這可能意味 著要有愉快親切的，或安靜且充滿敬意的服