一線主管學(xué)員手管理和溝通技巧9

1、continued1shanghai tianjin shenzhen guangzhou hangzhou suzhou wuxi changzhou nantong jinan qingdao優(yōu)秀精品課件文檔資料continued2shanghai tianjin shenzhen guangzhou hangzhou suzhou wuxi changzhou nantong jinan qingdaocontinued3shanghai tianjin shenzhen guangzhou hangzhou suzhou wuxi changzhou nantong jinan qin

2、gdao five practices and ten commitments of successful leaders 成功的領(lǐng)導(dǎo)者的五項實踐和十項投入1.challenging the process 1.search for opportunities 尋找機會 向程序挑戰(zhàn) 2.experiment and take risks 試驗并敢于冒險2.inspiring a shared vision 3.envision the future 想象未來 激發(fā)一個共同的愿景 4.enlist others 號召他人3.enabling others to act 5.foster coll

3、aboration培養(yǎng)合作精神 使他人有能力去做 6.strengthen others給他人以力量4.modeling the way 7.set the example 設(shè)立榜樣 身先士卒，以身作則 8.plan small wins計劃取得小的勝利5.encouraging the heart 9.recognize individual contribution 鼓舞人心 認可個人的貢獻 10.celebrate accomplishment 慶祝成就continued4shanghai tianjin shenzhen guangzhou hangzhou suzhou wuxi c

4、hangzhou nantong jinan qingdao特征特征 序號序號 百分比百分比honest 誠實誠實 1 83competent 有能力的有能力的 2 67forward-looking 有遠見有遠見 3 62inspiring 鼓舞人心鼓舞人心 4 58intelligent 智慧智慧 5 43fair-minded 公正公正 6 40broad-minded 坦蕩坦蕩 7 37straightforward 直截了當(dāng)直截了當(dāng) 8 34imaginative 有想象力有想象力 9 34dependable 可靠可靠 10 33supportive 能提供支持能提供支持 11 3

5、2courageous 有勇氣有勇氣 12 27caring 關(guān)心關(guān)心 13 26cooperative 合作合作 14 25mature 成熟成熟 15 23ambitious 有雄心有雄心 16 21determined 堅定的堅定的 17 20self-controlled 有自控力有自控力 18 13loyal 忠誠忠誠 19 11independent 獨立獨立 20 10成功領(lǐng)導(dǎo)者的關(guān)鍵特征continued5shanghai tianjin shenzhen guangzhou hangzhou suzhou wuxi changzhou nantong jinan qingda

6、owhat do you do when youre stuck with a group of employees whose work isnt up to par? people who lack experience. enthusiasm. or the skills you expected them to have? 當(dāng)你面對一群不能按照標(biāo)準(zhǔn)完成工作的員工，你該如何應(yīng)對？他們?nèi)狈?jīng)驗，缺乏工作熱情，或是缺乏你期望他們擁有的技能 make the best of what youve got 充分利用現(xiàn)有人員充分利用現(xiàn)有人員continued6shanghai tianjin sh

7、enzhen guangzhou hangzhou suzhou wuxi changzhou nantong jinan qingdaoyou could run to the boss and ask for replacements. but what if there are none available? complaining wont help, and it might make the boss think you cant handle the situation.你可以跑到老板那里要求換人。但是如果找不到合適的呢？抱怨是沒有用的，而且抱怨也會讓老板認為你無法控制局面。 m

8、ake the best of what youve got 充分利用現(xiàn)有人員充分利用現(xiàn)有人員continued7shanghai tianjin shenzhen guangzhou hangzhou suzhou wuxi changzhou nantong jinan qingdaoone thing you might be tempted to do is let these people know what you think of them! unfortunately, that will do more harm than good. if the people assign

9、ed to you think youre just putting up with them, theyre not going to feel like trying harder.你或許會想告訴這些人你對他們的想法。但不幸的是，那樣只會使事情更糟。如果你手下的人認為你是在容忍他們，他們就不會再更加努力了。make the best of what youve got 充分利用現(xiàn)有人員充分利用現(xiàn)有人員continued8shanghai tianjin shenzhen guangzhou hangzhou suzhou wuxi changzhou nantong jinan qingd

10、aothe best answer - the only answer - is to accept the situation and make the best of it. these people are yours. like it or not. your job is to get the best out of what youve got - even if it takes extra effort and patience. dont expect miracles. just get on with it.最好的方法和唯一的答案-就是接受現(xiàn)狀，并且改變它。這些員工是你的

11、, 喜歡或是不喜歡。你的工作是把現(xiàn)有資源發(fā)揮得更好-即使需要你付出更多努力和耐心。不要期望奇跡出現(xiàn)。1. make the best of what youve got 充分利用現(xiàn)有人員充分利用現(xiàn)有人員continued9shanghai tianjin shenzhen guangzhou hangzhou suzhou wuxi changzhou nantong jinan qingdaoeven if youre stuck with some pretty unqualified people, theres bound to be some good in them. look f

12、or it. its the only thing youve got to build on. remind yourself that theres gold in everyone if you dig deep enough. 即使你周圍都是些不十分合格的人，他們身上總是有優(yōu)點可以成為你修筑成功的基礎(chǔ)。提醒你自己只要挖夠深度，從每個人身上你都能挖到金子。make the best of what youve got 充分利用現(xiàn)有人員充分利用現(xiàn)有人員continued10shanghai tianjin shenzhen guangzhou hangzhou suzhou wuxi ch

13、angzhou nantong jinan qingdaowhen you discover anything good about your people, nurture it with praise - sincere, frequent, hearty praise. applaud even the small things you might overlook in a more qualified group. if you can convince people they have what it takes to do better, theyll want to impro

14、ve.當(dāng)你在員工身上發(fā)現(xiàn)優(yōu)點時，用贊美來滋養(yǎng)它，真誠地，頻繁地，真心地贊美。稱贊那些即使在比較好的團隊中都非常小的你容易忽略的事。如果你能說服人們?nèi)绾慰梢宰龅酶?，他們會很愿意去改善。make the best of what youve got 充分利用現(xiàn)有人員充分利用現(xiàn)有人員continued11shanghai tianjin shenzhen guangzhou hangzhou suzhou wuxi changzhou nantong jinan qingdaoonce these people begin to believe they can succeed, set new

15、sights for them. but dont aim too high - just a little above where they are now. if you help people make just one step up, pride will take them to the next step. and the next.一旦這些員工開始相信他們能夠成功，就給他們設(shè)立目標(biāo)。但是不要太高-僅僅提高一點。如果你幫助他們上一個臺階，成就感會帶著他們走向更高一個臺階，然后再高一個臺階。 make the best of what youve got 充分利用現(xiàn)有人員充分利用現(xiàn)

16、有人員continued12shanghai tianjin shenzhen guangzhou hangzhou suzhou wuxi changzhou nantong jinan qingdaowhile youre developing their strengths, accept the weaknesses of your staff - even those little things you wouldnt tolerate in a more qualified group. if you constantly criticize, people wont develo

17、p the confidence they need to do a better job.在你發(fā)展他們的實力的時候，接受他們的弱點。即使這些缺點 是你在更好的團隊中無法接受的。如果你總是批評，人們將無法增加那種能把工作做得更好的自信。 make the best of what youve got 充分利用現(xiàn)有人員充分利用現(xiàn)有人員continued13shanghai tianjin shenzhen guangzhou hangzhou suzhou wuxi changzhou nantong jinan qingdaomany supervisors surprise themselv

18、es with what they do with a below-par team. if you accept people for what they are. build little by little on strengths. and dont become discouraged by weaknesses. you can turn even a mediocre bunch into a good one. thats good management!許多管理者都會驚訝于自己對那些能力欠缺的團隊采取的措施。如果你接受了這群人，請一點點建立他們的能力，而不要由于他們的弱點而氣

19、餒。 你可以變平庸為上等。這就是優(yōu)秀的管理。 make the best of what youve got 充分利用現(xiàn)有人員充分利用現(xiàn)有人員continued14shanghai tianjin shenzhen guangzhou hangzhou suzhou wuxi changzhou nantong jinan qingdaoshow appreciation表示感激表示感激/表揚表揚 清朝末年,著名學(xué)者俞樾在他的中講過這樣一個故事: 京城有個官吏要到外地就任.臨行前,他去跟恩師道別. 恩師對他說: 外地不比京城,要謹慎從事. 官吏說: 沒關(guān)系,現(xiàn)在的人都喜歡聽好話,我呀,準(zhǔn)備了一

20、百頂高帽子. 恩師一聽這話,很生氣,以教訓(xùn)的口吻說:做人要正值, 你怎么可以這樣? 官吏說: 恩師喜怒,我這也是沒有辦法的辦法.要知道,天底下象您這樣謙虛不喜歡戴高帽子能有幾位呢? 官吏的話剛說完, 恩師就得意地點頭說：你說的倒也是。 從恩師家出來，官吏對他的朋友說：我準(zhǔn)備的100頂高帽，現(xiàn)在僅剩99定了！continued15shanghai tianjin shenzhen guangzhou hangzhou suzhou wuxi changzhou nantong jinan qingdao what would you guess is more important to empl

21、oyees - a bigger paycheck or a sincere “thank you” from the boss? research shows more money is actually less important than the feeling of being appreciated. 你猜一猜對雇員來說什么更重要，更多的薪金支票，還是上司真誠的“謝謝你”。研究表明越多的金錢實際上沒有真正的感激之情來得重要。 show appreciation表示感激表示感激/表揚表揚continued16shanghai tianjin shenzhen guangzhou ha

22、ngzhou suzhou wuxi changzhou nantong jinan qingdao people must have money for necessities like food, clothing, and housing. but money cant buy something people want once these basic needs are met - and thats the feeling of being needed by other people.人們必須有錢來支付生活必需品, 如食物，衣服，住房。但是當(dāng)這些基本要求都達到時，金錢還是無法買到

23、人們想要的有些東西。那就是別人需要你的那種感覺。show appreciation表示感激表示感激/表揚表揚continued17shanghai tianjin shenzhen guangzhou hangzhou suzhou wuxi changzhou nantong jinan qingdao people want to believe that they are valuable or important. it makes them feel good. 人們都愿意相信自己是有價值的或重要的。這讓他們感覺良好。show appreciation表示感激表示感激/表揚表揚con

24、tinued18shanghai tianjin shenzhen guangzhou hangzhou suzhou wuxi changzhou nantong jinan qingdao nothing makes people feel they are valuable more than appreciation. they can be happy with their own work, but if someone else is pleased as well, thats much more important to them. 沒有比感激更能使人們覺得自己的價值了。他們

25、可以因為自己的工作感到開心，但是如果別人由于你也變得開心的話，那你對他們來說就太重要了。show appreciation表示感激表示感激/表揚表揚continued19shanghai tianjin shenzhen guangzhou hangzhou suzhou wuxi changzhou nantong jinan qingdao praise from anyone can make a person feel good. but when it comes from the boss, a worker feels even better! appreciation from

26、 someone you look up to always means more. 別人的贊揚可以使人感覺很快樂。但是當(dāng)贊揚來自上司，員工會感覺更好！來自你尊敬的人的感激那就更具意義。show appreciation表示感激表示感激/表揚表揚continued20shanghai tianjin shenzhen guangzhou hangzhou suzhou wuxi changzhou nantong jinan qingdao a little appreciation can make even the worst of jobs worth doing. sincere th

27、anks from the boss helps make even the dullest, messiest task seem worth the effort. 一點點感謝可以使人覺得即便是最爛的工作也值得去做。上司真誠的感謝會讓員工面對最枯燥乏味和最繁重工作似乎也愿意去努力。show appreciation表示感激表示感激/表揚表揚continued21shanghai tianjin shenzhen guangzhou hangzhou suzhou wuxi changzhou nantong jinan qingdao in the hectic workplace, ma

28、ny supervisors forget to show any appreciation for days and weeks on end. yet they never forget to give out a paycheck. the problem is that workers need both, on a regular basis. 在繁雜的車間里，許多主管連續(xù)數(shù)天,甚至數(shù)周都不記得表示感謝，但是他們不會忘記發(fā)放薪金。問題是，按正常情況，這兩樣員工都是需要的。show appreciation表示感激表示感激/表揚表揚continued22shanghai tianjin

29、 shenzhen guangzhou hangzhou suzhou wuxi changzhou nantong jinan qingdao the funny thing about appreciation is that it not only satisfies a need. it creates a desire for more. the worker who is praised once tries to earn more praise in the future. 有趣的是，感激不但能滿足某種需求，還可以創(chuàng)造要求更多的愿望。被表揚過一次的員工會更努力地去贏得更多的表揚

30、。show appreciation表示感激表示感激/表揚表揚continued23shanghai tianjin shenzhen guangzhou hangzhou suzhou wuxi changzhou nantong jinan qingdao dont wait for the “right time” to recognize employees good work. theyll be much more satisfied and theyll try harder if you appreciate their efforts along the way. 不必等待合

31、適時機才去認可員工優(yōu)秀的工作表現(xiàn)。如果你一直感謝他們的努力，他們會更加滿意并且更努力地工作。show appreciation表示感激表示感激/表揚表揚continued24shanghai tianjin shenzhen guangzhou hangzhou suzhou wuxi changzhou nantong jinan qingdaoshow appreciation表示感激表示感激/表揚表揚表揚的表揚的5個訣竅個訣竅：1 要樂于表揚2 表揚要及時3 表揚的內(nèi)容要具體4 表揚的語氣要真誠5 要注意表揚的場合continued25shanghai tianjin shenzhen

32、guangzhou hangzhou suzhou wuxi changzhou nantong jinan qingdaolike it or not, supervisors are always in the spotlight. in their departments, the way they do things is the way their people tend to do things too. your workers naturally look to you, their boss, to set the example.喜歡還是不喜歡，管理者總是在眾目睽睽之下。在

33、部門內(nèi)部，他們的做事方法會成為其他員工做事所仿效的模式。你的員工很自然的會向你看齊，你是他們的老板，他們的榜樣。setting an example設(shè)立一個榜樣設(shè)立一個榜樣continued26shanghai tianjin shenzhen guangzhou hangzhou suzhou wuxi changzhou nantong jinan qingdaoif you get in early and get a fast start, others tend to do the same. if youre pretty casual about when you arrive,

34、 why should the people who work for you be concerned about punctuality?如果你到得早并且很快開始工作，其他人也會漸漸地和你一樣。如果你上班時間比較隨便，為什么你手下會關(guān)注準(zhǔn)時的問題? 。setting an example設(shè)立一個榜樣設(shè)立一個榜樣continued27shanghai tianjin shenzhen guangzhou hangzhou suzhou wuxi changzhou nantong jinan qingdaothroughout the day workers watch how the bo

35、ss goes about things. looking for clues as to whats really expected of them. if the boss is neatly dressed, for example, everyone else will think they probably ought to dress well too.從早到晚，員工都會觀察老板是如何處事的.從中尋找一些線索, 了解老板對他們有什么期望。如果老板著裝整潔，其他每個人都會想自己也該好好著裝整潔了。setting an example設(shè)立一個榜樣設(shè)立一個榜樣continued28sha

36、nghai tianjin shenzhen guangzhou hangzhou suzhou wuxi changzhou nantong jinan qingdaoat the end of the day, if you pack up 10 minutes early, the people who work for you arent going to hang around much longer. if you regularly skip out early, but expect your people to stay to the last minute, youre j

37、ust fooling yourself.每天快下班時，如果你提前10分鐘收拾東西，為你工作的人也不會多作停留。如果你總是提前跑掉卻指望你的員工堅持到最后一分鐘，那么你是在自欺欺人。setting an example設(shè)立一個榜樣設(shè)立一個榜樣continued29shanghai tianjin shenzhen guangzhou hangzhou suzhou wuxi changzhou nantong jinan qingdaoif the boss shows respect for safety rules, others will tend to respect them too

38、. but if the boss lights up in a nonsmoking area, for example, why shouldnt everybody else sneak a smoke there too?如果上司對安全規(guī)章表示尊重，其他人也會逐漸尊重。舉個例子，如果老板在禁煙區(qū)吸煙，為什么其他人不能偷偷地在那兒吸呢？setting an example設(shè)立一個榜樣設(shè)立一個榜樣continued30shanghai tianjin shenzhen guangzhou hangzhou suzhou wuxi changzhou nantong jinan qingda

39、oif you are enthusiastic, those who work for you are likely to be too. if you usually have a smile on your face, its a good bet that the people in your outfit wont wear a frown.如果你充滿熱情，那么為你工作的人也很有可能那樣。如果你總是面帶微笑，我敢肯定，在你團隊中其它的人也不會愁眉苦臉。setting an example設(shè)立一個榜樣設(shè)立一個榜樣continued31shanghai tianjin shenzhen

40、guangzhou hangzhou suzhou wuxi changzhou nantong jinan qingdaothe most important example any supervisor can set is in the effort he or she puts into the job. if a boss takes it easy and sets a leisurely pace, why shouldnt everyone in the company do the same?對于任何管理者來說，他/她能樹立的最重要的榜樣就是努力工作。如果一個上司做事松懈，為

41、什么公司其他人就不能也這樣呢？setting an example設(shè)立一個榜樣設(shè)立一個榜樣continued32shanghai tianjin shenzhen guangzhou hangzhou suzhou wuxi changzhou nantong jinan qingdaothe motto of the army infantry is “follow me.” that says a lot. the sergeant who wants soldiers to rush to the enemy has got to lead the charge. its the sam

42、e for supervisors. what you do is just as important as what you ask people to do. like it or not, you are the model for everyone.軍隊步兵團的格言是“跟隨我”。它代表了很多。想要士兵英勇作戰(zhàn)的軍士長必須帶頭沖鋒陷陣。對管理者來說也是一樣。你所做的和正是你希望別人怎么做, 是一樣的重要。喜歡或是不喜歡，你是大家的榜樣。setting an example設(shè)立一個榜樣設(shè)立一個榜樣continued33shanghai tianjin shenzhen guangzhou

43、hangzhou suzhou wuxi changzhou nantong jinan qingdao但是當(dāng)員工感到管理層的可信度低時,他們極可能相 信其它員工: 僅僅當(dāng)被監(jiān)督時才生產(chǎn)。主要靠金錢來激勵。工作時說組織的好話,私下卻不那樣認為。如果組織經(jīng)歷艱難時期,會考慮尋找其它工作。 setting an example設(shè)立一個榜樣設(shè)立一個榜樣continued34shanghai tianjin shenzhen guangzhou hangzhou suzhou wuxi changzhou nantong jinan qingdao可信度具有最難以贏得的屬性。并且它是人性中最脆弱的。它

44、是長年累月,日積月累而贏得的。但是如果稍不注意,卻能在非常短的時 間中消失殆盡。 當(dāng)領(lǐng)導(dǎo)者用完了他們的可信度時,他們會發(fā)現(xiàn)要將它贏回來幾乎是 不可能的了。 setting an example設(shè)立一個榜樣設(shè)立一個榜樣continued35shanghai tianjin shenzhen guangzhou hangzhou suzhou wuxi changzhou nantong jinan qingdaocase studywhat would you do? 你會怎樣做in the past, your company permitted employees to take their vacationsone day at a time. you, the supervisor, took advantage of this