Operation management 習題

1、ss03mc1qmtd3600qmtd3600mc #1 (2 points/question) chap. 1, 2, 4, 5, 6mc #1 (2 points/question) chap. 1, 2, 4, 5, 6d due: one week prior to test 1ue: one week prior to test 1chapter 1chapter 11.which of the following is not related to the historical evolution of operations management?a) the industrial

2、 revolutionb)agricultural evolutionc)scientific managementd) the human relations movemente)development of management science techniques2.product design and process selection are examples of:a) financial decisionsd)system operation decisionsb)tactical decisionse)forecasting decisionsc)systems design

3、decisions3.which of the following is not true about systems approach?a) a systems viewpoint is almost always beneficial in decision making.b)a systems approach emphasizes interrelationships among subsystems.c)a systems approach concentrates on efficiency within subsystems.d) a systems approach is es

4、sential whenever something is being redesigned or improved.e)all of the above are true.4.production systems with customized outputs typically:a) have relatively high volumes of outputd)have relatively fast work movementb)have relatively low unit costse)use relatively highly skilled workersc)have rel

5、atively high mechanization5.budgeting, analysis of investment proposals, and provision of funds are activities associated with the:a) operation functiond)finance functionb)marketing functione)industrial engineering functionc)purchasing function6.the marketing functions main concern is with:a) produc

6、ing goods or providing servicesb)selling the organizations products or servicesc)procuring materials, supplies, and equipmentd) building and maintaining a positive imagee)securing monetary resources7.which of the following is not a benefit of using models in decision making?a) they provide a standar

7、dized format for analyzing a problem.b)they serve as a consistent tool for evaluation.c)they are easy to use and less expensive than dealing with the actual situation.d) all of the above are benefits.e)none of the above is a benefit.8.which of the following is not an emphasis in a lean production sy

8、stem?a) priced)continual improvementb)high qualitye)customer satisfactionc)worker involvement9.which of the following is not properly matched?a) mathematical model for inventory management - douglas mcgregor.b)division of labor - adam smithc)scientific management - f. w. taylord) motion study - fran

9、k and lillian gilbrethe)moving assembly line - henry fordpage 1ss03mc110. which of the following is not a general approach to decision-making?a) establishing prioritiesd)quantitative methodsb)an emphasis on subjectivitye)a systems approachc)analysis of tradeoffs11. the process of comparing outputs t

10、o previously established standards to determine if corrective action is needed is called:a) planning b) directing c) controlling d) budgeting e) leading12. which of the following is not a type of operations?a) goods productiond)communicationb)storage/transportatione)none of the abovec)entertainmentc

11、hapter 213. which of the following is not a key factor of competitiveness?a) priced)after-sale serviceb)product differentiatione)none of the abovec)flexibility14. a key internal factor which should be taken into account by a corporate strategy is:a) human resources d)suppliersb)facilitiese)all of th

12、e abovec)customers15. which of the following is not a key external factor which should be taken into account by a corporate strategy?a) economic conditionsd)financial resourcesb)political conditionse)competitionc)legal environments16. distinctive competencies in organizations generally relate to:a)

13、price (cost) b) quality c) time d) flexibility e) all of the above17. the external elements of swot analysis are:a) strengths and weaknesses d)weaknesses and opportunitiesb)strengths and threatse)strengths and opportunitiesc)opportunities and threats18. productivity is expressed as:a) output plus in

14、put d)output divided by inputb)output minus inpute)input divided by outputc)output times input19. the fundamental purpose for the existence of any organization is described by its:a) policies b) procedures c) strategy d) mission e) bylaws20. which of the following is not considered to be a cause of

15、poor u.s. global competitiveness?a) the tendency to view labor as a cost factor to be minimizedb)decision-making based on short-term horizonsc)weaknesses in technological practiced) all of the abovee)none of the above21. which of the following is true?a) corporate strategy is shaped by functional st

16、rategies.b)corporate mission is shaped by corporate strategy.page 222. which of the following is not a factor that affects productivity?a) computer viruses d)standardizing processb)design of the workspacee)cellular phonesc)use of internet23. which of the following is not a key way in which business

17、organizations compete with one-another?a) production costd)flexibilityb)qualitye)time to perform certain activitiesc)product duplication24. decisions which are lowest level and narrow in scope are called:a) strategic decisionsd)forecasting decisionsb)tactical decisionse)design decisionsc)operational

18、 decisionschapter 525. one way to increase reliability is toa) eliminate backup componentb)improve preventive maintenance proceduresc)increase mean repair timed) increase the number of independent componentse)none of the above26. the stage in a product or service life cycle where some firms adopt a

19、defensive research posture is:a) incubation b) growth c) maturity d) saturation e) decline27. one possible disadvantage of modular design is that:a) replacement and repair is more difficultb)failure diagnosis is more complexc)number of configurations of modules decreasesd) individual parts lose thei

20、r identitiese)inventory problems arise28. which of the following is not a reason for redesigning a product or service?a) to reduce labor or material costb)to increase the level of employee satisfactionc)to increase the level of customer satisfactiond) to attract and increase customer demande)to incr

21、ease quality29. the advantages of standardization include which of the following?iearly freezing of designsiifewer parts to deal with in inventoryiiireduced training cost and timeivpurchasing is more routinea) i, ii b) i, iv c) i, ii, iii d) ii, iii, iv e) i, ii, iii, iv30. which of the following is

22、 a measure of effectiveness of product/service design?a) development time and costd)all are the measureb)product/service coste)none is the measurec)product/service qualityss03mc1c)functional strategies are shaped by corporate strategy.d) external conditions are shaped by corporate mission.e)corporat

23、e mission is shaped by functional strategies.page 3ss03mc131. which of the following is not true about re-manufacturing?a) re-manufactured products can be sold at lower cost.b)the process requires mostly unskilled and semiskilled workers.c)there is less depletion of natural resources.d) it produces

24、high quality products easily.e)re-manufacturing is mainly carried out by small and mid-sized companies.32. in the area of product and service design the acronym cad refers to:a) conceptually appropriate designd)competitive advantage designb)computer aided designe)completely automated designc)commerc

25、ial applications design33. service design generally differs from product design in which of the following ways?a) service design tends to focus on tangible factors.b)there is less latitude in detecting and correcting errors prior to delivery.c)there is a lesser requirement to be aware of competitors

26、 offerings.d) there is less visibility to customers.e)none of the above34. the term that pertains to incorporating customer ideas in product design is:a) tqm b) cad c) qfd d) robust design e) reverse engineering35. the process of dismantling and inspecting a competitors new or revised product for th

27、e purpose of gleaning design ideasis called:a) design by imitationd)benchmarkingb)product analysise)none of the abovec)reverse engineering36. the term house of quality is associated with:a) service blueprintingd)robust designb)quality function deploymente)the taguchi approachc)concurrent engineering

28、chapter 537. which of the following is not a criterion for developing capacity alternatives?a) design rigidity into systemsb)take a big-picture approach to capacity changesc)prepare to deal with capacity in chunksd) attempt to smooth out capacity requirementse)identify the optimal operating level38.

29、 a reason for the importance of capacity decisions is that capacity:a) limits the rate of output possibleb)affects operating costsc)is a major determinant of initial costsd) is a long-term commitment of resourcese)all of the above39. production units have an optimal rate of output where:a) total cos

30、ts are minimumd)rate of output is maximumb)unit costs are minimume)total revenue is maximumc)marginal costs are minimum40. when the output is less than the optimal rate of output, the unit cost will be:a) lowerpage 4ss03mc1b)c)d)e)the samehighercould be either higher or lowercould be either higher,

31、lower or the same41. which of the following are assumptions of the break-even model?ionly one product is involved.iieverything that is produced can be sold.iiithe revenue per unit will be the same regardless of volume.a)i only b) i and ii only c) ii only d) ii and iii only e) i, ii and iii42. utiliz

32、ation is defined as the ratio of:a) actual output to effective capacityd)b)actual output to design capacitye)c)design capacity to effective capacityeffective capacity to actual outputdesign capacity to actual output43. which of the following is a factor that affects service capacity planning?a) the

33、need to be near customersd)none of the aboveb)the inability to store servicese)all of the abovec)the degree of volatility of demand44. which of the following is the case where capacity is measured in terms of inputs?a) hospital b) theater c) restaurant d) all of the above e) none of the above45. the

34、 method for evaluating capacity alternatives which compares revenue and cost functions is:a) payback analysis d)internal rate of return analysisb)net present value analysis e)payoff matrix analysisc)cost-volume analysis46. which of the following is not an assumption of the break-even model?a) one pr

35、oduct is involved.b)everything that is produced can be sold.c)total variable cost is the same regardless of volume.d) fixed costs do not change with volume changes.e)revenue per unit is the same regardless of volume.47. which of the following is not a determinant of effective capacity?a) facilitiesd

36、)human factorsb)product mixe)external factorsc)actual output48. capacity planning decisions have both long-term and short-term considerations. which of the following statements aretrue?i.long-term considerations relate to the overall level of capacity.ii.short-term considerations relate to the proba

37、ble variations in capacity requirements.iii.short-term considerations determine the “effective capacity.”a) only one of the three statements is true.b)i and iic)ii and iiid) i and iiie)all three statements are correct.chapter 649. the type of layout which is used to achieve a smooth and rapid flow o

38、f large volumes of output is:a) process b) product c) fixed-position d) batch e) unitpage 5ss03mc150. a common reason for the redesign of the layout of an existing facility is:a) inefficient operationsd)morale problemsb)safety hazardse)all of the abovec)a new product51. which of the following most c

39、losely describes how parts are arranged into part families in group technology?a) basically by design characteristicsb)basically by processing characteristicsc)both by design and processing characteristicsd) by operating characteristicse)both by design and operating characteristics52. heuristic rule

40、s are used primarily in which of these types of layouts?iproductiiprocessiiifixed-positiona) i b) ii c) i and iii d) i and ii e) ii and iii53. an operations strategy for process selection should recognize that:a) process selection seldom requires technical expertiseb)engineering white elephants are uncommonc)there is little need to manage technologyd) flexibility is not alway