十個(gè)關(guān)鍵性倉(cāng)庫(kù)運(yùn)營(yíng)KPI度量指標(biāo)

1、 DC metrics倉(cāng)庫(kù)運(yùn)營(yíng)度量指標(biāo)倉(cāng)庫(kù)運(yùn)營(yíng)度量指標(biāo)KPI DC VELOCITY readers members of the Warehousing Education and Research Council (WERC)現(xiàn)代物流的挑戰(zhàn)2Copyright 2001-2007 Infor Global Solutions 提提高周轉(zhuǎn)率高周轉(zhuǎn)率 Increased Inventory Turns 提高庫(kù)存周提高庫(kù)存周轉(zhuǎn)率轉(zhuǎn)率 Reduced Obsolescence 消降報(bào)廢 Faster Time-to-Market 更快交付到市更快交付到市場(chǎng)場(chǎng) Faster Cycle Times

2、更快的流轉(zhuǎn)周期更快的流轉(zhuǎn)周期 提高庫(kù)房運(yùn)作透明度提高庫(kù)房運(yùn)作透明度 Real-Time inventory 實(shí)時(shí)庫(kù)存實(shí)時(shí)庫(kù)存 Status Tracking 狀態(tài)跟蹤狀態(tài)跟蹤 Improved Customer Loyalty 提高客戶提高客戶忠誠(chéng)度忠誠(chéng)度 對(duì)對(duì)增值服務(wù)的支持增值服務(wù)的支持 Reduced Inventory Carrying Costs 降低降低庫(kù)存庫(kù)存搬運(yùn)成本 Supports One-to-One Initiatives 支持一支持一對(duì)一的主動(dòng)服務(wù)對(duì)一的主動(dòng)服務(wù) Enable Postponement Strategies 支持產(chǎn)支持產(chǎn)品延遲裝配策略品延遲裝配策略持續(xù)改善

3、運(yùn)營(yíng) 提提高資源利用率高資源利用率 Warehouse Space & Locations 倉(cāng)庫(kù)空倉(cāng)庫(kù)空間和庫(kù)位間和庫(kù)位 Equipment 設(shè)備 Human Resources 人力人力 庫(kù)庫(kù)存與發(fā)貨準(zhǔn)確度的提高存與發(fā)貨準(zhǔn)確度的提高 Shipping accuracy improved 2-5% 發(fā)貨發(fā)貨準(zhǔn)確度提高準(zhǔn)確度提高2-5% 99% Location level 超過(guò)超過(guò)99%的庫(kù)的庫(kù) 存準(zhǔn)存準(zhǔn)確率確率 Inventory reduction 5-20% 降低5-20%的庫(kù)存 人人工效率的提高工效率的提高 Reduced Working Capital 減少人力投減少人力投資

4、資 Reduction of over time hours 降低加班降低加班時(shí)間時(shí)間 Lower Labor costs 更低的人工成本 Metrics Of measure performance in key business areas of warehouseEmployee 員工Annual work force turnover 人員年度周轉(zhuǎn)率Cross-train percentage 崗位輪換培訓(xùn)百分比Operations 作業(yè)Dock-to-stock cycle time 從碼頭到庫(kù)內(nèi)作業(yè)周期Lines received and put away 收貨和上架行數(shù)On-ti

5、me receipts from supplier 即時(shí)收貨率Percentage of supplier orders received damage-free 無(wú)損收貨率Order fill rate 出貨訂單履單滿足率Fill rateline出貨訂單行履單行比率Lines picked and shipped 揀貨和發(fā)貨行數(shù)Safety 安全Day count rate 日盤(pán)點(diǎn)率Days away from work cases rate 工作中斷率Financial 財(cái)務(wù)Distribution costs as a percentage of sales 倉(cāng)儲(chǔ)成本在銷售成本中的占比

6、Days on handfinished- goods inventory 成品庫(kù)齡Customer 客戶On-time shipments 及時(shí)發(fā)運(yùn)Total order cycle time 全訂單交付周期Internal order cycle time 內(nèi)部訂單交付周期Capacity 能力Average warehouse capacity used平均倉(cāng)庫(kù)能力利用率Peak warehouse capacity used 高峰期倉(cāng)庫(kù)能力Quality 質(zhì)量Order picking accuracy 訂單揀貨準(zhǔn)率性Material handling damage 庫(kù)內(nèi)物資破損率Th

7、e Top 10: The most commonly used DC metrics 1. On-time shipments 即時(shí)發(fā)運(yùn)率 The percentage of orders shipped at the planned time. (Shipped means off the dock and in transit to its final destination.) Note that the time to ship may be determined by either the customer or the shipper. 訂單在計(jì)劃時(shí)間里的發(fā)運(yùn)比率（發(fā)運(yùn)的意思是離

8、開(kāi)發(fā)貨碼頭，開(kāi)始運(yùn)送給最終客戶）請(qǐng)注意這個(gè)計(jì)劃時(shí)間可能是由客戶或承運(yùn)人決定的2. Average warehouse capacity used 平均倉(cāng)庫(kù)能力利用率The average amount of warehouse capacity used over a specific amount of time (month to month or yearly). 這個(gè)倉(cāng)庫(kù)能力平均數(shù)值是用指在一個(gè)特定周期的內(nèi)的倉(cāng)庫(kù)作業(yè)時(shí)間3. Dock-to-stock cycle time, in hours從碼頭到庫(kù)內(nèi)作業(yè)周期，按小 時(shí)The time (typically measured in

9、hours) required to put away goods. The cycle time begins when goods arrive from the supplier and ends when those goods are put away in the warehouse and recorded into the inventory management system. 這個(gè)時(shí)間通常按小時(shí)計(jì)算，這個(gè)周期記錄到WMS中從供應(yīng)商商送貨物到倉(cāng)庫(kù)開(kāi)計(jì)算，到倉(cāng)庫(kù)最終上架的時(shí)間。4. Order picking accuracy (% by order) 訂單揀貨準(zhǔn)率（%訂單數(shù)）

10、This measures the accuracy of the order picking process, where errors may be caught prior to shipment such as during packaging. 它度量訂單揀貨過(guò)程的準(zhǔn)率率，通常會(huì)在包裝的環(huán)節(jié)會(huì)被采集到5. Internal order cycle time 內(nèi)部訂單交期The average internal time between when the order was received from the customer and the order is shipped by t

11、he supplier. Note that order shipment is defined as off of the dock, onto the shipping conveyance, and ready for transit. 它是從接到客戶訂單開(kāi)始，到貨物被供應(yīng)商發(fā)送為止， 訂單發(fā)運(yùn)是定義為離開(kāi)碼頭， 裝載到運(yùn)輸工具上等待運(yùn)輸The Top 10: The most commonly used DC metrics 6. Peak warehouse capacity used高峰期倉(cāng)庫(kù)能力The amount of warehouse capacity used durin

12、g designated peak seasons. 在設(shè)計(jì)的高峰期倉(cāng)庫(kù)能力7. Total order cycle time 全訂單交期The average end-to-end time between order placement by the customer and order receipt by the customer. 平均從客戶下訂單到收到貨品的時(shí)間8. Fill rateline 履單率Measures percentage of order lines filled according to customer request. Note that a single

13、customer order line can request multiple shipments. In this case, each shipment would be tracked as a separate request. 以訂單行數(shù)計(jì)算滿足百分比， 請(qǐng)注意，一個(gè)訂單也許需要多次發(fā)運(yùn)， 在這種情形需要每次發(fā)運(yùn)都可以計(jì)算為一次客戶訂單請(qǐng)求行9. Lines received and put away per hour 每小時(shí)收貨行和上架數(shù)Measures the productivity of receiving operations in lines processed and

14、 put away per person-hour. 度量單個(gè)工人每小時(shí)收貨作業(yè)行 和上架行10. Lines picked and shipped per hour 每小時(shí)揀貨行和發(fā)運(yùn)行Measures the productivity of picking and shipping operations in lines per person-hour. 以每小單個(gè)工人度量揀貨量和發(fā)運(yùn)量What is your business strategy?Most businesses differentiate themselves from competitors by concentrati

15、ng on a particular strategy. Among other questions, the study asked respondents to indicate which of these strategies they feel best represents their companies goals. Customer service 客戶服務(wù)Customer service focuses on a specific group or segment of customers that require a specific product or service.

16、 The entire strategy is built around serving a particular target very well, and each operational goal is driven with this in mind.Cost leadership 成本領(lǐng)先 Companies aspiring to be cost leaders compete on price. In these cases, the primary driver in the purchasing decision is the price of the goods sold.

17、 Therefore, reducing and eliminating costs is absolutely critical.Product/Market innovation (Differentiation) 產(chǎn)品創(chuàng)新（差異化競(jìng)爭(zhēng)）This strategy focuses on the creation of something that is perceived industrywide as being unique or exclusive.Mix 混合型In this hybrid strategy of trying to be all things to all peo

18、ple, a company must focus on more than one strategy simultaneously. It is very difficult to execute, and many companies find themselves “stuck in the middle.”What metrics do you useMetricsCost leadershipCustomer serviceProduct/Market innovationMix: Be all things to all people1.On-time shipments 即時(shí)發(fā)運(yùn)率 XXXX2.Average warehouse capacity used 平均倉(cāng)庫(kù)能力利用率XXXX3.Dock-to-stock cycle time, in hours從碼頭到庫(kù)內(nèi)作業(yè)周期，按小 時(shí)XXXX4.Or