回復(fù)詢盤的深度技巧

1、回復(fù)詢盤的深度技巧2009-03-13 先從回復(fù)詢盤的格式說起，格式一般分為稱呼、正文、敬祝語、落款幾個部分?；貜?fù)詢盤的幾個原則：  主動出擊，及時(shí)回復(fù)。 格式正確，有稱呼，有落款。 鑒于東西方文化的差異建議回答賣家問題直截了當(dāng)，一般疑問句建議先回答yes或者no，然后再補(bǔ)充自己需要說明的。 盡量一次性多傳達(dá)自己的意思，以免來回溝通錯過了商機(jī) 。 語言簡潔準(zhǔn)確，避免出現(xiàn)語法和拼寫的錯誤。一 、詢盤回復(fù)架構(gòu)一般分為以下幾個部分： 1.未付款詢盤回復(fù)：這一環(huán)節(jié)是一個賣家第一次接觸買家，有幾個注意事項(xiàng)和大家分享一下： 第一主動出擊

2、，當(dāng)買家下單后應(yīng)及時(shí)主動與買家聯(lián)系，聯(lián)系內(nèi)容可以按照先后順序包括為打招呼，對產(chǎn)品進(jìn)一步的介紹，并告知請付款以及時(shí)查看庫存?zhèn)湄?，盡快發(fā)貨。下面一個不錯的回復(fù)： Dear Tracey,we see that you have already placed an order from my store. The bag you order is one of the best selling products from my store and it is made of high quality leather. But the order seems unpaid. If theres any

3、thing I can help with the price or sizePlease feel free to contact me. When the payment is finish, I can stock up the item and get it ready for shipping. ThanksBest Regards 2.已付款訂單的回復(fù)：主要內(nèi)容包括確認(rèn)產(chǎn)品的規(guī)格，尺碼等等具體事宜，表現(xiàn)賣家的專業(yè)性下面是一個不錯的例子： Dear Didi,I am very glad to hear from you. The biggest size we have

4、is 39.And this shoes is little bigger in size. So I think 39 will fit. If you have any other questions, Please feel free let me know. Thankswaiting hear from you soon.Best Regards 3.發(fā)貨后的回復(fù)，從貨物離開中國海關(guān)至買家收到貨物建議每個階段賣家都給買家發(fā)一封郵件通知買家，直到買家收到貨為止。因?yàn)橘I家付款后都急于收到貨物，而郵寄過程一般又是5-10天不確定的，因此這樣隨時(shí)通知買家貨物狀態(tài)一是表現(xiàn)自己商業(yè)誠信

5、度二是及時(shí)的溝通能讓買家不再急切詢問。下面是一個不錯的例子： 1.Dear David， The item you order is already sent it out and the tracking number is EA935185185CN The mail status is as follows:20071130 21:43:12SHANGHAIDispatch from Sorting CenterThis is the status of your order. You will get it soon. Thanks for your support and under

6、standing. 2. UNITED STATES OF AMERICA USSFOAHanded over to Customsthis is the status showing on EMS.Have you already get the items? If you have got the items, please let me know. Thanks UNITED STATES OF AMERICA 91316DeliveryDear alejandro, I see that you have already got the items. Thanks for your s

7、upport. I .Hope you like it and we can do more business in the future. ThanksBest Regardsangelica 4.貨物收到后的詢問 Dear friend, How is the item? Are you happy with it? I hope we can do more business in the future. Best regards Gerina Dear Gerina, I received the boots but I cant sell them because the

8、Gucci box was ripped up if you cant secure the packages better than that then you will not be hearing from me again！ Dear friend,I am very sorry to hear that. The damage must happen in transit. I always check it and make sure everything is well before sending them out. I make sure giving you more di

9、scounts to make up when you buy from me next time. Thanks for your understanding.Best RegardsGerina 5.提醒買家給自己留評價(jià),這是在交易結(jié)束后很重要的一環(huán)節(jié) Hi there, Thanks for your continuous support to our store, and we are improving ourselves from service, quality, sourcing and so on.it 我 be appreciated if you can lea

10、ve us a positive feedback ,it's a encouragement to us，if there's something you need ,don't hesitate to tell me .Best wishes 二、買家常見問題回答： 1.推廣新產(chǎn)品,采購季節(jié)期間根據(jù)自己的經(jīng)驗(yàn)，可給買家推薦自己熱銷的產(chǎn)品。 Hi there, Right now Christmas is coming, and hair straightened has a large potential market. Many buyers

11、bought them for resale on eBay or in their own store, its high profit margin product, here is our GHD mk4 STRAIGHTER link, Please click to check them our, if u want to buy more than 10pieces, we also can help u get a wholesale price. Thanks. Regards 2.貨物斷貨，貨物偶爾的斷貨只要認(rèn)真解釋一下，買家一般能夠理解，最好的辦法是告訴買家自己會

12、積極盡量幫他找到庫存，同時(shí)向他介紹類似的款式供其選擇。 Hi there, We are really sorry that the bag you order is out of stock at the moment. I will contact the factory to see when they are going to be available again. I would like to recommend you some other pretty bags which have the same style. Hope you like them as well.You

13、can click on the following link to check them out. If theres anything I can help with, Please feel free to contact us. Thanks. Regards 3.改完價(jià)格再次催款,很多情況買家下單后覺得運(yùn)費(fèi)過高，不愿意付款希望賣家能夠給與折扣，下面的回復(fù)可以借鑒一下： Hi there, We already reset the price for you. I give you another 10% discount on top of the original shi

14、pping price. Because the price we offer is lower than the market price and as you know the shipping cost is really high, we do not make much profit from this product. Hope you are happy with it and feel free to contact me if theres anything I also can help. Regards 4.大量訂購詢問價(jià)格，大量訂單詢盤買家若是趕上采購季節(jié)應(yīng)該

15、是很有誠意的買家，對他們的回復(fù)要詳盡一些，內(nèi)容一般包括樣品的價(jià)格，采購量和相應(yīng)的價(jià)格，這個報(bào)價(jià)建議是包括運(yùn)費(fèi)的，給買家感覺是給他的一個優(yōu)惠。 Hi there,thanks for your inquiry, and we really want to do more business with you, and I think it is the best way to place an sample order which is its 45 usd shipping included, If 100 pieces in one order the price we can offer y

16、ou is pretty much the bulk price which is 39.5 usd/piece. If you have any idea, Please let us know, and we will try our best to help you. Looking forward to your replyRegards 5.海關(guān)問題，某些國家海關(guān)由于定期的嚴(yán)格檢查或者罷工等問題造成郵件延誤，建議及時(shí)和買家通知，及時(shí)的溝通讓買家感覺你是一直在跟蹤貨物的狀態(tài)，以免置之不理造成誤會 Hi there, According to the news from EMS

17、 in China, large quantity of mails to England is blocked by the custom due to the inspection. For the safety of the goods I suggest to send the goods after a few days. Is it ok with you？please let us know ASAP. Thanks Regards 6.買家?guī)滋旌筮€沒有收到貨物的詢問，需要及時(shí)地與快遞公司聯(lián)系察看貨物狀態(tài)。 hi Ruiz , we did send the package out on 2007-10-16,something's wrong happened with the shipping