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1、Episode 1PH: You what? What do you mean? Youve lost the DollarMart contract? Oh Brian, tell me youre joking! Thats our biggest contract! And youve lost it!OK. OK. yes, I know youve had some personal problems recently. yes, sure. yes, I know our competitors have improved their offer. but, really Bria

2、n, these are just excuses.Oh Brian, come on you failed to meet agreed targets for the entire last quarter. We talked about this at your lastperformance review and I told you then it had to improve and to be quite honest it hasnt. Losing the DollarMart contract is the last straw. No, I

3、m sorry Brian thats it, thats your last chance. Im going to have to let you go.Let you go. Yes. Thats what it means Brian. Youre fired.Hi Jess, can you put me through to Marcia in HR please?Hi Marcia. Its Philip here. Listen, Ive had to let Brian go. He lost us the DollarMart account.

4、 Yeah, but it had been going on for a while, he just wasnt pulling his weight anymore. Hed been warned his last performance review was really bad. He knew it was coming.So - well be looking for someone new and well need to decide on who that is.Who are we looking for? Good question.I was h

5、oping you might be able to help me with that! Heres what Im thinking and let me know if you agree.Well, obviously, theyll need to have a first degree, doesnt matter what subject, and then a masters or an MBA, Id say.Experience? At least five years' relevant experience, in an

6、international company I want somebody with a proventrack record. Oh they have to be a team player  Brian never was so strong interpersonal skills. Oh and I want someone with vision. yes, “vision” I know its difficult to define, but what I mean is, someone who knows were in a rapi

7、dly changing market, and they can use it to our advantage.Experience with online sales, perhaps but yes, Id be interested in that. Oh, language skills I cant emphasise that enough not necessarily a native speaker, but they must be very good at English, and another language as well, Spanish, or Manda

8、rin is best.Does that sound OK to you? Great! OK, can you get an ad out on the website as soon as possible, and the trade press, as well? OK, great, thanks Marcia. I want a new sales director by the end of the month!Episode 2Philip Hart: So, how many applications did we get, Marc

9、ia?Marcia Boardman: Well.overall weve got over two hundred.PH: That many!?MB: Yes, but.most of which we can discard right away.people who dont have the right experience, qualifications that kind of thing.PH: Of course.MB: .and then we get the people who submit ten-page-long CVs, or CV

10、s in comicbook font, or green ink, or they attach a photo of themselves disco dancing.you know the kind of thing!MB: So, I whittled down the serious candidates to a shortlist of twelve people.PH: And well interview all of them?MB: I think we should but obviously Il

11、l let you have a look first.PH: Great.so, who have we got then?MB: Well, I think weve got some pretty strong candidates, two in particular.PH: They have the right kind of profile?MB: Id certainly say so a strong educational background, experience in multinational sales, language skill

12、s.PH: Good, I look forward to meeting them.MB: So Id say we do the standard interview format.PH: Sure.MB: A few general questions, then onto specifics.PH: Yes, exactly I want to hear specific details of when theyve solved problems.MB: Yes and then something about “vision”, as you put it.PH: Yes

13、.what do you think about a brief presentation?MB: I think thats a good idea we could ask them to give a short presentation on where they see the company going and how they see themselves taking us there.PH: Great! You know something? Im really looking forward to this!Episode 3MB: Hi, I'm Marcia

14、Boardman, I'm calling from WebWare.DW: Oh hi, Marcia. Great to hear from you.MB: You'll already have been told you've been shortlisted for interview.ST: Oh. yes. great. hello? Can you hear me?MB: Yes. Is it OK if I call you now? Would you like me to call you backlater?ST: Erm, no, no, no

15、, that's OK.MB: Good - well we're very excited about meeting you. OK, I just want totalk you through the procedure for the day. Someone will meet you when youarrive, reimburse you for any travel expenses you may have, and then bringyou up to meet myself and Philip Hart, the CEO.DW: OK, sound

16、s good. So will you be the only members of the interview panelthere then?MB: Yes, it'll be just me and Philip who will talk to you. The interviewwill be in three parts - first of all we'll ask you some general questionsabout yourself and your educational and professional background, then we&

17、#39;llmove on to specifics.ST: Oh, er, specifics? Well er, what kind of questions will you be asking?MB: Well, it'll be very similar to the personal statement you submitted withyour CV - we'll be expecting you to to give actual examples of problemsyou've faced and solved, and of what you

18、 feel are the major successes inyour career so far.DW: OK, well yeah, that sounds great - can't wait!MB: Then there'll be a chance for you to ask us any questions - about thejob itself, or WebWare in general.ST: Oh, erm, OK. I'll think of something!MB: After that, we'd like you to gi

19、ve a short presentation on how you seeWebWare as a company progressing, and how you see yourself taking us there.DW: OK so will I be expected to give like a formal style presentation?MB: It can be as formal or informal as you like. There'll be a flipchart anda data projector there available. If

20、you need anything else, just let usknow.ST: Oh, erm OK, a presentation! I'll think of something. I haven't done oneof those in a while.MB: Is that all clear? Great, so, Daniel, I'll see you at 11am, a weektomorrow.DW: OK, great, I look forward to meeting you! Thanks, bye.MB: OK, so, Sara

21、h, we'll be seeing you at 1pm, a week tomorrow. Best ofluck!ST: Oh, thanks. I'll need it.Episode 4Marcia Boardman: Good morning Daniel!Daniel: Dan, please.Marcia Boardman: Im Marcia Boardman we spoke on the phone and this is Philip Hart, our CEO.Philip Hart: Hello!Daniel: Nice to m

22、eet you both.Philip Hart: So it says here on your CV that youre interested in rock climbing.Daniel: Yeah. love it!Philip Hart: Great so do I! When did you last go climbing?Daniel: Oh, err, well, it was a while ago now.Philip Hart: Anywhere interesting?Daniel: Yeah. I walked up the hil

23、l behind my house. Took me about thirty minutes!Philip Hart: Oh.Marcia Boardman: OK, erm, Daniel, can you tell us a little bit about your current position?Daniel: Certainly as it says in the CV, Im part of the European Sales team at Networld. Were the worlds leading supplier of IT hardware

24、.Philip Hart: Why do you want to move on?Daniel: Well, theyre too small for me.Marcia Boardman: Networld!? Networld are too small for you?Daniel: Oh yeah. Im looking for something much bigger.Philip Hart: Well, were not a big company by any means, but we are looking to grow! What firs

25、t attracted you to WebWare in particular?Daniel: Well, I see WebWare as kind of like a stepping stone.Marcia Boardman: Sorry?Daniel: Yeah, start here gain the necessary experience, then move onto something bigger.Philip Hart: OK. well, I do admire your ambition!Daniel: Thanks Ive got lots

26、of it!Marcia Boardman: Lets move on to managing people. Can you give an example of a time when you had to deal with a particularly difficult managee?Daniel: Sure well I think thats one of my strong points actually. A couple of years ago, I was working with a guy, he wasnt pulling his weight, ba

27、sically being lazy so I told him to get out.Marcia Boardman: Oh, you didnt give him a performance review, or a warning, or perhaps try to help develop his motivation?Daniel: No, no, no. None of that rubbish. If someones not working hard enough, then theyre out! Thats the way I work. Im a hard m

28、an.Marcia Boardman: I see.Philip Hart: How would you handle a rapidly changing market?Daniel: Basically not change anything at all! Just continue on as normal regardless!Marcia Boardman: According to your CV you are fluent in Mandarin.Daniel: Well, I wouldnt say fluent exactly. but, I

29、 like Chinese food a lot so I can read the menu!Philip Hart: So you cant actually speak the language?Daniel: Erm, no.Marcia Boardman: Can you tell us about a time you had to close a particularly challenging deal.Daniel: I havent had one. Theyre all easy for me. I close deals all the time!M

30、arcia Boardman: OK well do you have any questions for us?Daniel: No.Philip Hart: Oh. OK. Erm. Thanks.Marcia Boardman: Lets move on to the presentation.Episode 5Marcia Boardman: Hi Sarah! Im Marcia Boardman we spoke on the phone.Sarah: Oh yes, I remember I was having a bad day!Marcia B

31、oardman: .and this is Philip Hart, our CEO.Philip Hart: Hello!Sarah: Hello, its very nice to meet you both. Philip Hart: It says on your CV that you do voluntary work.Sarah: Well, when I have time, yes! I do work at a centre for children with difficulties, yes.Philip Hart: That must b

32、e very interesting.Sarah: Its rewarding and challenging.Marcia Boardman: Sarah, can you tell us a little bit about your current position?Sarah: Im assistant sales director for a chain of language schools.Philip Hart: So this post would be quite a change then.Sarah: I dont think so honestly beca

33、use the skills are the same, despite the product.Marcia Boardman: Why are you thinking of moving on?Sarah: Well Ive come as far as I can in my current position, I feel and Im 28 now and would love to take on some more responsibility.Marcia Boardman: Ok, lets move on to managing people. Can you give

34、us an example of when you had to deal with a particularly difficult managee?Sarah: Well, yes, I had two people working for me who didnt get along at all they had no shared values, different temperaments and they used to argue a lot, it looked like it was impossible for them to work together. So, I s

35、at down with them, and we talked about their differences and their problems and after that, things went much more smoothly!Philip Hart: How would you deal with a rapidly changing and uncertain global market?Sarah: Ok, thats actually something I wanted to talk about in my presentation.but Id say to s

36、tay flexible and to diversify markets and sales strategies.Marcia Boardman: It says on your CV you speak French and Spanish.Sarah: Yes, I do. I lived in both France and Spain for a while.Philip Hart: Any plans to learn other languages?Sarah: Id love to try!Marcia Boardman: Ok, can you tell us about

37、a time you closed a particularly challenging deal?Sarah: Well, the biggest contract I won - and the thing Im most proud of professionally - was with a large university in India, to provide language training. The contract was full of technicalities and the client was very picky! But I still pulled

38、60;it off.Marcia Boardman: Ok do you have any questions for us?Sarah: Yes - about your ethical policy and your carbon footprint.I was wondering whether you are planning to reduce your carbon footprint and whether all your products are ethically sourced?Philip Hart: Thats a very good q

39、uestion.and thats something were moving towards at the moment.Marcia Boardman: Ok, well, lets move on to the presentation.Episode 6Daniel: When I was asked to do a presentation on Where WebWare is going, and what I can do to help it get there, my first thought was simple: me!As youve already seen, I

40、ve got a lot of skills, and the right kind of personality needed to do a job like this. Heres a slide I made! You see that thats my sales team they love me! Certainly going to be sad to see me leave.Outside the box thinking thats what Ive got.!Sarah: Ok. To start with, I did a careful SWOT analysis

41、using the data I had available, which is obviously only partial. I looked at aspects such as competitors, online visibility, changing technologies and R&D. On the basis of this, I believe WebWare should carry out some careful market research, strengthen its brand awareness in secondary markets,

42、and improve the flexibility of its offer. If this produces positive results, I think it should be possible to maintain the premium pricing policy.Daniel: Heres the sales figures for the last job I did all down to me! Blue sky thinking! Finally, to finish my presentation, Id like to play you a song I

43、 wrote.Philip Hart: Ok, Ok. thats enough. Thanks Daniel.Daniel: Great! So does that mean Ive got the job?Marcia Boardman: Erm, well be in touch over the next five days to let you know.Daniel: OK great, thank you.Sarah: This is how Id predict a sales pattern would go. I have to emphasise these are on

44、ly speculative results at the moment.The key words are: caution, adaptability, and consolidation of main product lines WebWares “cash cows,” if you like. Its important to be flexible, yet reliable. Oh, and another thing is you need to improve the delivery times on your online orders! I hope all that

45、s clear. Do you have any questions?Philip Hart: No, thank you Sarah thats all very clear youve given us quite a lot to think about there!Marcia Boardman: Yes, thanks a lot Sarah. Well be in touch over the next few days to let you know about the appointment.Sarah: Thank you both for your time. Its be

46、en a pleasure meeting both of you.Philip Hart / Marcia Boardman: Bye!Episode 7Philip Hart: So.what did you think?Marcia Boardman: Well. between Sarah Timms and Daniel Watson I think the choice is pretty obvious!Philip Hart: Yes so do I. Watson looked so good on paper.Marcia Boardman:&

47、#160;He seemed very good when I first spoke to him too.Philip Hart: First impressions often lie!Marcia Boardman: Indeed.I think a lot of his CV was how shall we say? “Counterfactual”Philip Hart: Yes it just wasnt true! You should never lie on your CV.Marcia Boardman: He had very

48、good references, though very strange.Philip Hart: I guess some people just like that sort of style, but he wouldnt fit in with us.I mean, its important to be confident but he was overconfident.Marcia Boardman: I couldnt agree more. His body language was all wrong.he came across as arrogant

49、.Philip Hart: Then he gave very vague answers no specific details of what exactly hed done in his job.Marcia Boardman: Whereas Sarah Timms.Philip Hart: .knew exactly what she was talking about.Marcia Boardman: Yes, she was very convincing, self-assured, but not arrogant.Philip Ha

50、rt: Shed clearly done some research on the company, and knew what she was talking about.Marcia Boardman: I thought her presentation was excellent.Philip Hart: Yes, it was, but I am a little worried about how much experience she has.Marcia Boardman: Yes, true, but she seems very r

51、eady to take on the challenges the role would offer her.Philip Hart: So? Who do we give the job to?Marcia Boardman: Sarah!Philip Hart: Yes, I agree entirely!Marcia Boardman: Great! Ill phone her straight away offering the post.and Ill write a rejection to Mr. Watson!Philip Hart:&

52、#160;OK.Episode 8Marcia Boardman: .ok.ok.thats great! Well be pleased to have you on the team! Looking forward to seeing you next week! Bye!Philip Hart: Was that Sarah?Marcia Boardman: Yes - shes going to accept the job, and wants to come in next week for a chat.Philip Hart: Great news. Now you just

53、 have to tell the other guy that we dont want him.Marcia Boardman: I hate giving bad news.Philip Hart: Im glad that its your job and not mine!Marcia Boardman: Ok, may as well do it straightaway. Dear Mr Watson.we regret to inform you that you have not got the job.hmmm. sounds a bit too direct. How a

54、bout.Dear Mr Watson, Thank you for your application to WebWare. We regret to inform you that you werent successful.Philip Hart: Hmmm.I think you should say something positive.Marcia Boardman: But he was terrible!Philip Hart: Well, he wasnt great, no, but, I think we should be positive and polite.Mar

55、cia Boardman: Yes, youre absolutely right. OK how about this Dear Mr Watson, Thank you for your application to WebWare. You were a promising candidate. However, we regret to inform you that the competition for the post was very strong, and we will not be offering you the position. Yours sincerely, e

56、tc etc.Philip Hart: Yes, thats more like it.but we should include some feedback.Marcia Boardman: Of course how about if I add this: “In future, you may wish to moderate your personal style, and carefully fact check your CV.” How does that sound?Philip Hart: Im not sure what moderate your personal st

57、yle means. Its a bit vague.Marcia Boardman: Hmm.ok, how about give more specific examples of your achievements, and show how you work as part of a team.Philip Hart: Ok, yes, I like that.and remember to finish with something like, We wish you the best of luck in the future!Marcia Boardman: Of course

58、I certainly do wish him luck! Ok done. Ill send it now.Episode 9Marcia Boardman: Hi! Welcome to WebWare.Sarah Timms: Thanks, nice to see you again.Marcia Boardman: You too. So, you said you wanted to come in and have a chat before you started.Sarah Timms: Yeah, I just wanted to have a look round and ask a few more questions, if I can. Marcia Boardman: Sure, fire away!Sarah Timms: Well, I was delighted to receive the job offer.Marcia Boardman: Good we were delighted to offer it to you.Sarah Timms: But before I sign the contr

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