接待客戶常用英語

1、v1.0 可編輯可修改11面見客戶時的實用英語B: Mr. Sun, Id like you to meet Mr. Johnathan Mitchell, sales manager for Nortern Reflectionsof Canada.(Sun extends hand first; Sun and Mitchell shake hands) Mr. Mitchell, Mr. Steven Sun, generalmanager of Apex Trading.孫先生，讓我為你介紹加拿大Northern Reflections的業(yè)務(wù)經(jīng)理-Jonathan Mitchell先生

2、。(孫先生先伸出手,兩人握手)Mitchell先生，這是Steven孫先生,Apex貿(mào)易公司的總經(jīng)理。S: Its very nice to finally meet you, Mr. Mitchell -after so many phonecalls and faxes.(offers his business card first) rd like you to have my business card.多次電話、傳真往返之后,非常高興終于見到您，Mitchell先生(先遞岀名片),請收下我的名片。J: Thanks very much, Mr. Sun. Please accept

3、mine. (offers his own card) And please, call meJohnathan. (both look at cards for a few seconds, then put them in wallets-not pockets)謝謝您，孫先生。也請收下我的名片(遞上自己的名片),叫我Johnathan就行了。(兩個人都看了一下對方 的名片，放入皮夾而非口袋中B: If you dont mind, Johnathan, while you and Mr. Sun get acquainted, Idlike to checkthe arrangement

4、s for the meeting.如果你不介意Johnathan,在你和孫先生互相認識時，我先失陪，看看會議安排得如何。J: Youre certainly on top of things, Brian. Brian,一切當(dāng)然在你掌握之中！S: (looking at Brian) Youll find Mr. Tayler-Brian - is a force to be reckoned with at Apex Tradig.(看著Brian)Talyer先生，您會發(fā)現(xiàn)Brian是Apex貿(mào)易公司的大將。B: Thanks for the vote of confidence, Mr

5、. Sun. Ill be right back. (leaves room)孫先生,謝謝你的信任票，我馬上回來。(走岀房間)J: He appears to be a top-notch young man, Mr. Sun. Talent and enthusiasm like that are hardto find.孫先生，他看起來是個有為的青年，很難找到像他這樣有才干、有熱忱的人。v1.0 可編輯可修改12S: Dont I know it. Hes doing a great job for us. And please, call me Steven.v1.0 可編輯可修改22我

6、完全同意，他在公司表現(xiàn)不凡，請叫我Steven就行了。J: Steven, can you tell me in a nutshell what the retail market is like in TaiwanSteven,你可以簡單地告訴我臺灣零售市場的現(xiàn)況嗎S: Well, as per capita income goes up and up, the growth sector seems to be in the to-end.唔，由于每人的平均收入不斷地增高，市場的發(fā)展領(lǐng)域似乎偏向于高價位商品。J: Retail is going upscale here Taiwan is

7、 certainly growing more quickly than I had imagined.此地的零售走入高價位了臺灣的發(fā)展比我想像得要快多了。S: Yes. Things certainly have changed since I was a boy. Weve developed very quickly.沒錯,現(xiàn)在的臺灣和我小時候完全不一樣了，這里發(fā)展得非?？焖佟: Do you think the trend will continue？你想這種趨勢還會維持下去嗎S: I dont see why not. We do have some problems, but w

8、e are still willing to work hard-andwages arent too high at this point.我不覺得有什么不行！雖然是有一些問題，但我們?nèi)栽敢馇趭^工作，而且現(xiàn)階段工資仍不算太高。J: Everything rve seen so far is very impressive. Very impressive indeed.到目前為止，我所看到的一切都令我印象深刻，真的十分深刻。情境短語1. get acquainted （with）（和.）認識,熟悉.這個常用的短語暗示雙方從不認識到熟識，get可換become。若是短語之后，要加上被認識的對象

9、，以介系詞with連接。例：Our boss got acquainted with a couple of real estate agents in the golfClub.（我們老板在高爾夫俱樂部里結(jié)識了幾位做房地產(chǎn)的商人。）v1.0 可編輯可修改332. on top of things完全掌握字面的意思是將問題克服，高高踩在上面，引申為控制全局。 例:The new manager was always worried he wasnt on top of things.（新經(jīng)理一直擔(dān)心自己無法掌握全局。）3. （a） force to be reckoned with值得注意的人

10、物（a） force,力量,可以指一個團體、事物或個人；reckon在此的意思為認定。a force to bereckoned with是形容有成功的條件而值得注意的人物、 團體。例：The new company will be a force to be reckoned within the future.（這家新公司未來值得大家注意。）4. Dont I know it.我完全同意！當(dāng)此句型以句點（.）而非問號結(jié)尾時，表示完全同意對的方意見，為口語用法，強調(diào)的是肯定的含意。意思 為我怎會不知道?。晃耶?dāng)然明白這一點!。例：You say the discount rate is too

11、 low Dont I know it!（你說這折扣打得太少我完全同意!）5. in a nutshell簡言之nutshell原為堅果殼,又指極小的容器,故in a nutshell這個副詞短語的意思是簡言之。例:Bob told us in a nutshell what happened in the managers meeting.（Bob簡略地告訴我們經(jīng)理們開會的情形。）6. growth sector成長領(lǐng)域這個經(jīng)濟學(xué)上的名詞是指經(jīng)濟成長特別快速的領(lǐng)域,sector是區(qū)域；部門的意思。例:The leisure and entertainment industry is a gr

12、owth sector in Taiwan.（休閑娛樂業(yè)是臺灣目前的成長領(lǐng)域。）.Excuse me. Are you Susan Davis from Western Electronics對不起，你是來自西方電子公司的蘇姍戴衛(wèi)斯嗎,I am. And you must be Mr. Takeshita.v1.0 可編輯可修改44是的，我就是，你一定是竹下先生吧。me. Are you Ralph Meyers from National Fixtures對不起，請問你是從國家裝置公司來的雷夫梅耶史先生嗎m Dennis. I am here to meet you today.我是丹尼斯，

13、今天我到這里來接你。m Donald. We met the last time you visited Taiwan.我是唐納德，上次你來臺灣時我們見過面。m Edwin. Ill show you to your hotel.我是愛德溫，我?guī)闳ヂ灭^。was your flight Was it comfortable你坐的班機怎么樣還舒服嗎was quite good. But it was awfully long.班機很好，就是時間太長了。you have a good flight你旅途愉快嗎really, Im afraid. We were delayed taking off

14、, and we encountered a lot of bad weather.不太好，我們起飛延誤了，還遭遇了惡劣的氣候。was your flight你的航班怎樣you get any sleep on the plane你在飛機上睡覺了嗎.Wagner, do you have a hotel reservation華格納先生，你預(yù)訂過旅館嗎,I dont. Will it be a problem不，我沒有，會有困難嗎dont think so. I know several convenient hotels. Let me make some calls.我認為沒有，我知道有幾

15、家便利旅館，讓我打幾個電話ve made a reservation at the hotel you used last time.ve booked a Western-style room for you. s go tothe station to get a train into town.it take long to get into Taibei from heres about an hour.大概要一個小時。ve brought my car, so I can drive you to your hotel.我開車來的，所以我開車送你至U旅館。must be hungry

16、. Shall we get something to eat你一定餓了，我們吃點東西好嗎sounds good. Lets get something at the hotel restaurant. I feel a little tired.那太棒了,我們就到旅館餐廳吃點東西，我有點累了。you like to have some dinner你想吃飯嗎would you like to eat你想吃什么呢I take you out to dinner Itll be my treat.我?guī)愠鋈コ燥埡脝徇@次我請客。youre hungry, we can eat dinner now

17、.如果你餓了，我們現(xiàn)在就去吃飯。我已預(yù)訂了你上次住過的旅館我們已為你訂了一間西式的房間。我們到火車站去乘車進城。從此地去臺北要很久嗎ll get a taxi from the station.s a shuttle bus we can use.我們到火車站乘岀租車。我們可搭乘機場班車。v1.0 可編輯可修改55you had breakfast yet你吃過早餐了嗎.It was delicious.是的，味道很好。32Good. Lets go to the office.好的，我們?nèi)マk公室吧。is your room你的房間怎樣you sleep well last night你昨晚睡

18、得好嗎dont we go to the office now為何我們現(xiàn)在不去辦公室呢II start with an orientation video. It runs about 15 minutes.放15分鐘。tour will take about an hour and a half. We ought to be back here by 3:00.參觀大概要一個半小時，3點鐘以前回到這里。new product line has been very successful. Weve expanded the factory twice this year already.我們

19、新的生產(chǎn)線非常成功，我們今年已把工廠擴展了兩倍。d like to introduce you to our company. Is there anything in particular youd like to know我將向你介紹我們的公司，你有什么特別想知道的嗎have some reports to show you for background information.我們還有一些報告向你介紹背景資料。your factory any different from other plastics factories你們工廠和其他塑膠工廠有何差另U呢,our production s

20、peed is almost twice the industry-wide average.是的，我們的生產(chǎn)速度是其他工廠兩倍。d like to explain what makes this factory special.我要向你說明本工廠的特性。is the most fully-automated factory we have.這是我們的全自動化工廠。s the most up-to-date in the industry.這是同業(yè)中最新型的。ve increased our efficiency by 20% through automation.通過自動化我們的效率增加了20%you tell me the cost of production per unit請你告訴我每件成品的生產(chǎn)成本好嗎m afraid I dont know. Let me ask th