電大酒店英語匯期末總復(fù)習(xí)資料匯總

1、電大酒店英語匯期末總復(fù)習(xí)資料匯總感謝與應(yīng)答1、Thank you for your advice (information , help)感謝您的忠告（信息、幫助）。2、Its very kind of you .謝謝，您真好。3、Its my pleasure .非常高興為您服務(wù)。4、I am at your service .樂意為您效勞。5、Thank you for staying in our hotel.感謝您在我們酒店下榻。6、Sorry to have kept you waiting.對不起，讓您久等了。Apology 道歉1、Im very sorry.非常抱歉。2、Im

2、sorry to trouble you.對不起打擾你了。3、Im sorry to have taken so much of your time.對不起占用你太多時間了。4、Im sorry to have kept you waiting .對不起讓你久等。5、Excuse me for interrupting ,int'rpt you. 原諒我打擾你了。6、I hope you'll forgive me.我希望你能原諒我。 7、It doesn't mater.沒關(guān)系。8、Don't bother about that別再想它。電話用語1、*hote

3、l , front desk. Can I help you?*飯店，前臺。請問有什么可以幫到您？2、Sorry, he is not in at the moment.對不起，他現(xiàn)在不在。 Would you like to leave a message? 您要留口信嗎？3、Pardon.對不起，請再說一遍，好嗎？詢問1、 Can (May) I help you?我能幫您什么嗎？2、What can I do for you?我能為您干點(diǎn)什么？3、Is there anything I can do for you? 有什么能為您效勞的嗎？4、May I use your phone?我

4、能借用您的電話嗎？Certainly/ Yes, of course.當(dāng)然可以。 問路1、Go upstairs/downstairs.上樓/下樓。2、It's on the second (third) floor.在二（三）樓。3、Where is the washroom (restroom, elevator)請問盥洗室（休息室、電梯）在哪兒？4，This way, please.請這邊走Turn left /right.往左轉(zhuǎn)/右轉(zhuǎn)。提醒1、Mind (Watch) your step.請走好。2、Please be careful.請當(dāng)心。3、Please don'

5、t leave anything behind.請別遺忘您的東西。4、Don't worry.別擔(dān)心。5、Take it easy.放心好了。6、Please don't smoke here.請不要在這邊抽煙。提供幫助1、May I take your bag for you?我可以為你拿你的手提包嗎？2、May I help you with your suitcase?我能幫你拿你的箱子嗎？3、Would you like me to call a taxi for you?你需要我為你叫一輛出租車嗎？4、Thanks for the trouble.麻煩你了。祝賀1、C

6、ongratulations!祝賀您！2、Happy new year!/Valentines Day/Dragon Boat Festival新年快樂！3、Merry Christmas!圣誕快樂！4、Have a nice holiday!假日快樂！5、Wish you every success!祝您成功！酒店部門Housekeeping Department：管家部 Security Department：保安部Transportation Department：車隊 Project Department：工程部Finance Department：財務(wù)部 Purchasing Dep

7、artment：采購部Human Resource Department人力資源部 Staff Canteen：員工飯?zhí)肧taff Hostel： 員工宿舍 Marketing Department：市場部Member Administration Department：會員行政部Country Club: 鄉(xiāng)村俱樂部 Front Desk：前臺管理部Food & Beverage：餐飲部 Island Café ：香島咖啡廳職位instructor instrkt教練 receptionist r'sep()nst接待員starter 【'stt出發(fā)員 se

8、cretary 'sekrt()r秘書 waiter男服務(wù)員 waitress女服務(wù)員cleaner清潔工 security guard s'kjrt ;保安 engineer工程師 accountant 'kant()nt會計 Cook廚師/chef supervisor supvaz; sju主管sales representative營銷代表 manager經(jīng)理Clerk klk 職員 Captain 領(lǐng)班 Chief Driver 車隊長 Room Attendant 客房服務(wù)員Bartender

9、60;調(diào)酒師   Cashier收銀員Today is July 10th,20121-January, 2-February, 3-March, 4-April, 5-May, 6-June,7-July,8- August,9-September,10-October 11-November ,12- DecemberWhat day is it today？Today isSunday, 1-Monday, 2-Tuesday 3-Wednesday,4-Thursday,5-Friday , 6-SaturdayReception &housekeeping

10、 service總臺及客房服務(wù) 1.How long would you like to stay?請問您要逗留多久 2 For how many nights 你要住幾個晚上 3, What kind of room would you like (or prefer)?您希望要什么樣的房間？ 4.Which kind of room would you prefer?請問您喜歡哪一種房間？ 5.How would you like to settle your bill?請問您的賬單如何處理？ 6 Do you want a single room or a double room? 你想

11、要單人房還是雙人房？ 7 Would you like a room with bath or shower? 您想要浴缸的還是淋浴的房間？ 8, How many people are there in your party?你們一起有幾個人？ 9, What is the rate， please？請問房費(fèi)多少？ The current rate is200 night現(xiàn)行房費(fèi)是200一天 前臺接待C: Room reservation .May I help you, sir? 客房預(yù)約部，能為你效勞嗎？G: Id like to cancel a reservation.我要取消一項預(yù)

12、約。 C: May I have the guest name of the reservation? 那是以誰的名字預(yù)約的？G: Johnson . 杰克遜.C: May I have the reservations date?預(yù)定的是哪一天呢？G: From February 27 for 3 nights.從而2月7號起三晚。 C: Thank you, madam. Ill cancel Mr. Johnsons reservation for you and we look forward to have another chance to serve you

13、in the future. 謝謝你，女士，我會取消杰克遜先生的預(yù)約，我們期待行李生 B: Good evening, sir. Welcome to晚上好，歡迎光臨 G: Thank you. 謝謝。 B: How many pieces of luggage do you have? 您有多少件行李？ G: Just these three.只有這三件。 B: Two suitcases and one bag. Is that right? 兩個旅行箱和一個袋子是嗎？ G: Yes. Thats all.是的，就這些。 B: Ill show you to the Front Desk.

14、 This way, please. I will put your bags on the luggage cart. 我?guī)角芭_，請跟我來。 我把您的袋子放在行李車上。 G: I see, thanks. 好的，謝謝。 B: Ill show you to the Front Desk. This way, please. I will put your bags on the luggage cart.我?guī)角芭_，請跟我來。 我把您的袋子放在行李車上。 G: I see, thanks. 好的，謝謝。 B: Ill show you to your room when you hav

15、e finished checking in.您辦完住宿登記時， 服務(wù)生會帶您到房間去。 G: Ok, fine. 好的。 B: Enjoy your stay here!祝您入住愉快財務(wù)收銀C: Good morning, sir. May I help you?先生您早，需要我效勞嗎？G: Yes, Im checking out. Will you prepare my bill? 是的，我要退宿。請幫我結(jié)帳好嗎？C: Certainly sir. May I have you room key, please? 好的，請把房間鑰匙給我好嗎？G: Sure, here you are.好

16、的，給你。C: Wait a minute, please. Ill get your bill ready, sir. 請稍等，我?guī)湍憬Y(jié)算帳單。 C: How would you like to settle the payment? 您打算如何付款呢？ G: In cash, please. Here you are.付現(xiàn)金，給你。 C: Thank you. Looking forward to seeing you again. 謝謝。期待您下次光臨。餐飲服務(wù)基本用語 1, What time would you like your table? 您什么時

17、間需要這張餐桌呢？ 2, A table for two? 你們是兩個人嗎？ 3, For how many? 幾個人？ 4, Whos the reservation for? 您為誰預(yù)訂？ 5, You can sit where you like. 您可以隨便坐。 6, Is this table suitable? 這張桌子合適嗎？ 7, The waitress will be here in a few minutes. 服務(wù)員馬上就來。 8, Have you been served? 有人為您服務(wù)了嗎？ 9, Do you have a reservation, sir? 先生

18、，您預(yù)訂了嗎？ 10, Would you come with me, please? 請跟我來，好嗎？ 11, Please step this way. 這邊請。 12, Would you like to sit near the window? 您喜歡靠窗坐嗎？ 13, Where would you like to sit? 您希望坐在哪兒呢？ 14 Ill be with you in a minute. 我馬上就來。 15, Would you mind sitting here in the corner? 靠角坐您不介意吧？ 16, Heres the menu. 這是菜單。

19、 17, Ill bring you the menu, sir. 先生，我給您拿菜單。 18, Here are the menu and wine list. 這是菜單和酒單。 19, Are you ready to order? 您現(xiàn)在點(diǎn)菜嗎？ 20, Would you like to order now? 您現(xiàn)在點(diǎn)菜嗎？ 21, May I take your order now? 您現(xiàn)在可以點(diǎn)菜了嗎？ 22, Would you like Chinese food or Western food? 您要吃中餐還是西餐？ 23, What would you like? 您想吃點(diǎn)什

20、么？ 24 Would you like something to drink? 您想喝點(diǎn)什么嗎？ 25 What kind of drink would you like ? 您要點(diǎn)什么飲料。 26 What kind of juice do you want? 您要茶還是咖啡？ 27 Do you like your coffee, black or white? 您喜歡清咖啡還是牛奶咖啡？ 28 Would you like green tea or black tea? 您喜歡綠茶還是紅茶？ 29 Id recommend this dish to you. 我愿意向您推薦一個菜。 3

21、0 Im sure youll enjoy it. 我肯定您會喜歡它。 31 Its delicious and worth a try. 它鮮美可口，值得一嘗。 32 How was the food? 飯菜還好嗎？ 33 How do you like the fish cooked this way? 您覺得魚這樣燒怎么樣？ 34 Is everything to your satisfaction? 吃得滿意嗎？ 35 Whats your opinion of our service? 您對我們的服務(wù)有什么意見嗎？ 點(diǎn)菜1. Are you ready to order, sir?請

22、問各位決定點(diǎn)什么菜了嗎？2, Which dish would you recommend?你有什么好推薦嗎？3. Its chefs recommendation. 這是主廚的推薦。4. Would you like to have a cup of coffee after dinner?飯后我給您送上咖啡好嗎？5. May I write down your order? 我來給各位寫菜單吧。6. Then, please enjoy the curd. 那么，請嘗嘗麻波豆腐吧。7. A chicken ,a fish and a soup for addition, How about

23、?另外，要一個雞肉，一個魚，再來一個湯，怎么樣？8. Are these enough for 3 people?這些夠三個人吃嗎？ 9. All of you are here, aren't you?你們都來齊了嗎？ 10. Please call me after your ordering. 選好菜式請叫我。 11. Have you finished your order? Anything else?請問你們的菜都點(diǎn)了嗎？ 12. May I take the dishes for you? 可以上菜了嗎？ 13. Please call me if something e

24、lse.如果還要什么事請叫我。 14. More coffee, please.請多一些咖啡 15. The last fime for ordering, please. Anything else?最后的點(diǎn)餐時間，請問還需要什么？催促上菜1Our dishes is not ready, is it ?我們的菜還沒上來嗎？2Please wait a moment .It will be ok soon.請稍等，很快就會好了。3Is the chicken ready or not?我們的雞肉還沒好嗎？4I am so sorry. Please wait a moment. 對不起，請稍

25、等。5This is not the order we take. We didnt order the dish. 這菜和我們點(diǎn)的不一樣。6、I am so sorry, Its my fault to call the wrong order. 對不起，是我叫錯了。7. Do you want (want to order) some more? Anything else? 還要些什么嗎？8. May I take this ?(with gesture) May I collect your dish? 這個菜碟可以收起來嗎？ 9. Your bill comes to 30 yuan

26、 .Thank you, sir.30塊，謝謝。10. This is your change.這是找您的零錢。11.We are looking forward to see you again /next weekend, next time歡迎下次光臨?？腿送对V 1 There is a terrible smell in my room.我房間有很重的味道。 2 I will come and clean your room immediately 3 I am out of toilet paper.廁所沒有紙巾了 4We will send to your room at once

27、我們馬上把紙巾送到您的房間 5 My toilet is stopped up/blocked我房間的廁所堵住了。 6 The TV isnt working/ There is something wrong with the lamp/pipes/hair dryer/thermos電視/燈/水管/吹風(fēng)機(jī)/熱水器'ms壞了 7 May I have a look？ Ill ask the Engineering Department to look into it.我可以看看嘛？我馬上要工程部的人來修理。 8 We will send someone to your room at

28、 once 我們馬上派人過去清理一下 9 My sink is leaking我房間的水池漏水 10 I am very sorry. May I have a look? 真的很抱歉，我可以先看一下是什么情況嗎？ 11 I have broken a glass.我打破了個玻璃杯 12 According to our regulation, anyone who breaks a glass will have to pay for it.根據(jù)我們的相關(guān)規(guī)定，任何打破被子的人都不得不賠付該杯子。 13，How would you pay ？By cash or credit card？請問

29、您怎么付款？用現(xiàn)金還是信用卡？ 14，Would you please sign the checks？您能在支票上簽字嗎？ 15，would you like to put it on your hotel bill？您愿意將它記到您酒店的賬上嗎？ 16，Here is your change, please check it，and here is your receipt這是找給您的錢，這是您的收據(jù)，請查看一下。1，Here is a brochure and tarif of our hotel只是介紹我們酒店的的小冊子和價目表2，we will give you a 10% disc

30、ount 我們給您9折優(yōu)惠。3，I am sorry，there is no discount抱歉，沒有折扣。4,It is ggod value for the price這是物有所值的。5，you have made a good choice，you have very good taste您真會買東西，您眼力真好。5，May I present you a little souvenir？請接受我們的一點(diǎn)小紀(jì)念品6，It is our pleasure to serve our guests well.我們能為客人服務(wù)好而感到高興。7，I am happy，everything is

31、for your satisfaction.很高興您對一切都滿意。8，Please accept my apologies on behalf of the hotel我代表酒店向你致歉9，I do apologize for these inconvenience on behalf of our hotel對您造成的不便，我謹(jǐn)代表酒店像您道歉10，I am afraid we cannot do that. It is against the hotel's regulations.我恐怕不能那樣做，這是違反酒店的規(guī)章制度的。11，I will report it to our m

32、anager我會向我們的經(jīng)理匯報。12，we will let you know as soon as possible我們會盡快讓您知道13，I assure you it will not happen again.我保證此類事情不會再發(fā)生。 保安英語 1，Be sure not to leave anything behind，please.請注意不要遺留下任何東西。 2，Please take good care of it請將它保管好 3，Do you remember where and when you possibly lost it？您記不記得您可能是在什么時候，在哪里丟的？

33、 4，Mr. Smith，we have found your wallet in the Lobby Bar我們在大堂酒吧找到了您的錢包。 5，Please check to see if everything is here.請檢查一下東西是否齊全。 6，Please report the case to the Security Department請將事件報告保安部。 7，Did you make an appointment？您和他事先約好了嗎？ 8，Please wait for a moment；she is coming down to show you the way請稍等，

34、他這就下來給您帶路 9，There is an alarm from the smoke sensor in your room，can we get in your room and have a check您的房間煙感器發(fā)出了警報，我們能進(jìn)來檢查一下嗎？ 10，Could you leave any valuables in the Front Cashier，please？請問您能將貴重物品存放在前臺收銀處嗎？ 11, The taxi will be here in a minute. we can let the the taxi driver know your destinati

35、on出租車馬上就來，我們可以告訴出租車司機(jī)您的目的地您好，為你提供優(yōu)秀的畢業(yè)論文參考資料，請您刪除以下內(nèi)容，O(_)O謝謝！A large group of tea merchants on camels and horses from Northwest China's Shaanxi province pass through a stop on the ancient Silk Road, Gansu's Zhangye city during their journey to Kazakhstan, May 5, 2015. The caravan, consistin

36、g of more than 100 camels, three horse-drawn carriages and four support vehicles, started the trip from Jingyang county in Shaanxi on Sept 19, 2014. It will pass through Gansu province and Xinjiang Uygur autonomous region, and finally arrive in Almaty, formerly known as Alma-Ata, the largest city in

37、 Kazakhstan, and Dungan in Zhambyl province. The trip will cover about 15,000 kilometers and take the caravan more than one year to complete. The caravan is expected to return to Jingyang in March 2016. Then they will come back, carrying specialty products from Kazakhstan A small art troupe founded

38、six decades ago has grown into a household name in the Inner Mongolia autonomous region. In the 1950s, Ulan Muqir Art Troupe was created by nine young musicians, who toured remote villages on horses and performed traditional Mongolian music and dances for nomadic families. The 54-year-old was born i

39、n Tongliao, in eastern Inner Mongolia and joined the troupe in 1975.He says there are 74 branch troupes across Inner Mongolia and actors give around 100 shows every year to local nomadic people. "I can still recall the days when I toured with the troupe in the early '80s. We sat on the back

40、 of pickup trucks for hours. The sky was blue, and we couldn't help but sing the folk songs," Nasun says. The vastness of Inner Mongolia and the lack of entertainment options for people living there, made their lives lonely. "The nomadic people were very excited about our visits,"

41、 Nasun recalls. "We didn't have a formal stage. The audience just sat on the grass. Usually, the performances became a big party with local people joining in." For him, the rewarding part about touring isn't just about sharing art with nomadic families but also about gaining inspir

42、ation for the music and dance. Ulan Muqir literally translates as "red burgeon", and today's performers of the troupe still tour the region's villages and entertain nomadic families, but their fame has spread around the world. On May 16 and 17, nearly 100 singers and dancers from t

43、he troupe performed at Beijing's Poly Theater. Their show, titled Ulan Muqir on the Grassland, depicted the history and development of the art troupe. "Being from the region allowed me to embrace the culture of Inner Mongolia and being a member of the troupe showed me where I belonged,"

44、; Nasun, the art troupe's president, who is also a renowned tenor, tells China Daily. During a tour in 1985, he went to a village and met an elderly local man, who told him a story about his friendship with a solider from Shenyang, capital of Northeast China's Liaoning province, decades ago.

45、 The solider gave the old man a handmade saddle when they bid farewell. The story inspired Nasun to write Carved Saddle, a song that later became one of his most popular numbers. Now, every year, Nasun recruits young singers and dancers for the troupe. The troupe has also designed a new repertoire,

46、which is mostly based on the daily lives of Mongolian people, especially the lives of nomadic families, and has combined contemporary musical elements with folk songs of the region. Haimu, a 25-year-old khoomei (a local variant of overtone singing) singer, joined the troupe three years ago. Along wi

47、th a six-member band, he performs fast songs and soft ones that he writesall while playing the horse-head fiddle."Although I learned the piano since childhood and grew up listening to various kinds of music, to me, the folk music of Inner Mongolia is the root," he says. "Performing in

48、 remote villages is pleasant. I feel at home on the boundless grasslands, and the warm people there make me feel fulfilled." The first round of spring auction season in Beijing ended last week, but it failed to create much spring in the art market. Although two pieces of Chinese painting fetche

49、d more than 100 million yuan, the decline in trading volume and sale rate showed a downturn this year. In the “Grand View: Chinese Painting Highlight” session at China Guardian 2015 spring auctions, Pan Tianshous representative work Eagle, Rock and Flora hit a record auction price of 279 million yua

50、n, while Li Kerans masterwork Jinggang Mountain fetched 126.5 million yuan, an unexpected high in recent years. However, the trading volume fells to 1.87 billion yuan from 2.22 billion yuan in the same period the year before. The Huangchen 2015 Spring Auctions, which recorded 42.5 million yuan in to

51、tal sales, experienced the same. The section number went down to 5 from 12 compared to last year. According to expert Shao Jianwu, the art market did not attract much excitement this year due to the booming stock market and the persistent problems of forgery and fake deals. The two pieces of Chinese

52、 painting notched up high price this spring due to their own value not due to a revival in the market. "The successful transaction of two works with a hammer price of more than 100 million yuan once again confirms that valuable and rare works of high quality always earn the long-lasting high pr

53、ice. Chinese painting and calligraphy is still the pillar of the market. However, the overall sales rate has dropped slightly, which reflects the demand for the ordinary auction goods has weakened,” said the president of China Guardians Hu Yanyan. "Besides, the entry of new buyers also makes ce

54、rtain changes to the direction of purchasing. In a word, the overall market trend is very unpredictable. Although China Guardian 2015 Spring Auctions has achieved remarkable results, it does not mean that the market has walked out of the predicament. We still have to wait for the big economic boom t

55、o invigorate the art market.” Even so, the hot pursuit of some special items appeared this spring. A special session of China Guardian Spring Auctions titled “Fine GiltBronze Buddhist Images” achieved a great deal with total sales volume of 41.89 million yuan and 92 percent sale rate. The 5th Shamar

56、 Rinpoche Statue from 16-17th century of Tibet was sold for 5.06 million yuan. The Beijing Chengxuan Auctions featured almost 2,800 items of coins and stamps in three sessions with good sale rate. The Huachen Auctions also set a special session of photographs under the condition of large-scale decli

57、ne of auction sessions. There was a palpable dull thud of disappointment that accompanied the return of the imperial entourage of Zhen Huan to her homeland. It followed a couple years of hushed excitement as Chinese fans were fed tidbits about their proud concubine who was supposed to conquer the high ground of the North Americ