詢盤甄別與回復(fù)

1、如何甄別詢盤？ ？怎樣有效處理詢盤？BELIEVEWIN TEXTILE LIMITED 一、分析和判斷詢盤詢盤的分類 1） 毫無關(guān)系的詢盤 2） 沒有提到相關(guān)產(chǎn)品，只是尋求合作的詢盤 3） 有提到具體產(chǎn)品的詢盤 4） 提到產(chǎn)品的同時還需要一些價格，MOQ 和運費的詢盤 垃圾詢盤的特點注冊IP和發(fā)送地所在IP不匹配向多個賣家群發(fā)詢盤詢盤有嫌疑鏈接重復(fù)發(fā)送類似內(nèi)容二、如何處理不同類別的詢盤1） 過濾掉毫無關(guān)系的詢盤 2） 培養(yǎng)大致尋求合作的詢盤，回盤之后沒有了下文，定期的用不同新穎的標(biāo)題郵件和推新產(chǎn)品進(jìn)行再次跟蹤！3） 主攻，提到產(chǎn)品的同時還需要一些價格等一些資料的詢盤，主攻這類詢盤，以多種的銷

2、售方式促進(jìn)客戶提早下單！ 4） 需要注意的是，在分類詢盤和回復(fù)的同時，一定要警惕客戶用不同的郵箱套問產(chǎn)品的價格。遇到一個地區(qū)的同一產(chǎn)品的詢價要謹(jǐn)慎處理！ 系統(tǒng)自動判斷為垃圾詢盤群發(fā)詢盤詢盤內(nèi)插入鏈接注冊IP 在中國同一時間重復(fù)發(fā)詢盤案例1： 這種詢盤目標(biāo)性強(qiáng)，很明確地說明客戶所需要的產(chǎn)品，簡單地通過系統(tǒng)回復(fù)給賣家。催促下單，庫存不多?；貜?fù)：（有庫存的情況下）Dear X, Thank you for your inquiry. Yes, we have this item in stock. How many do you want? Right now, we only have X lot

3、s of the X color left. Since they are very popular, the product has a high risk of selling out soon. Please place your order as soon as possible. Thank you! Best regards, (name) 回復(fù)： 斷貨 (out of stock) Dear X, We are sorry to inform you that this item is out of stock at the moment. We will contact the

4、 factory to see when they will be available again. Also, we would like to recommend to you some other items which are of the same style. I alreadly show you those pictures of our goods. We hope you like them as well. Please let me know for any further questions. Thanks. Best Regards, (Your name) 案例：

5、 這種詢盤目標(biāo)性更強(qiáng)，并且有明確的購買數(shù)量，詢盤的信息量較大。這樣的詢盤，我們可以按照客人的要求做一下發(fā)票給他們參考。Dear X, Thank you for your inquiry.I made an invoice according your inquiry.pls check.This is a friendly reminder to you to complete the payment transaction as soon as possible. Instant payments are very important; the earlier you pay, the s

6、ooner you will get the item. If you have any questions of making the payment,please let us know. We can help you to resolve the payment problems .Thanks again! Looking forward to hearing from you soon. Best Regards, (Your name)案例3： 這種詢盤客人詢價Dear x, Thank you for your interests in my item. the whole s

7、ale price is usd/5yards which no including shipping cost . However, wed like to offer you some discounts on bulk purchases. If your order is more than X pieces, we will give you a discount of xx% off. Please let me know for any further questions. Thanks. Sincerely, (name) 買家議價 Dear buyer, Thank you

8、for taking interests in our item. Im afraid we cant offer you that low price you bargained as the price we offer has been carefully calculated and our profit margin is already very limited. However, we can offer you a XXX % discount if you purchase above $1000 one order. If you have any further ques

9、tions, please let me know. Thanks! ( name) 折扣 Dear buyer, Thanks for your message. Well, if you buy both of the XXXX items, we can offer you a XXX % discount. Once we confirm your payment, we will ship out the items for you in time. Please feel free to contact us if you have any further questions. T

10、hanks & Best regards! $my name 未付款訂單 Dear buyer, We have got your order of XXXXXX。 But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as so

11、on as possible. Thanks！ Best Regards $my name如果買家希望提供樣品Dear X, Thank you for your inquiry. I am happy to contact you. Regarding your request, I am can offer free small samples but you need to pay the shipping cost . To check out our products we recommend ordering just one unit of the product (the pr

12、ice may be a little bit higher than ordering by lot). Otherwise, you can order the full quantity. We can assure the goods are high quality. If you have any further questions, please feel free to contact me. Best Regards, (Your name) 已付款訂單 Dear X, Your payment for item XXXXXXXXXXXXXX has been confirm

13、ed. We will ship your order out within XXX working days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks! Best Regards ( name) 發(fā)貨后 Dear buyer, The item XXXXXXXXXXXXXX you ordered has

14、 already been shipped out and the tracking number is XXXXXXXXXXXXXX. The shipping status is as follows: XXXXXXXXXXXXXX. You will get it soon. Thanks for your support! Best Regards ( name) 已發(fā)貨并告知買家 Dear X, Thank you for you purchase from us. We have shipped out your order on Feb. 10th by DHL. The tra

15、cking number is xxx. It will take 5-10 working days to reach your address, but please check the tracking information for updated information. Thank you for your patience! If you have any further questions, please feel free to contact me. Best Regards, (name)物流遇到問題 Dear X, I am happy contact you. We

16、would like to confirm that we sent the package on 16 Jan, 2014. However, we were informed package did not arrive due to shipping problems with the delivery company. the new tracking number is: XXX. It usually takes 7 days to arrive to your destination. We are very sorry for the inconvenience. Thank

17、you for your patience. If you have any further questions, please feel free to contact me. Best Regards, (Your name) 發(fā)貨幾天后買家沒收到貨 Dear buyer, We sent the package out on XXXXXXXXXXXXXX, and we have contacted the shipping company and addressed the problem. We have got back the original package and resen

18、t it by UPS. The new tracking number is XXXXXXXXXXXXXX. I apologize for the inconveniences and hopefully you can receive the items soon. If you have any problems, dont hesitate to tell me. $my name 客戶投訴產(chǎn)品質(zhì)量有問題 Dear buyer, I am very sorry to hear about that. Since I did carefully check the order and

19、the package to make sure everything was in good condition? before shipping it out, I suppose that the damage might have happened during the transportation. But Im still very sorry for the inconvenience this has brought you. I guarantee that I will give you more discounts to make this up next time yo

20、u buy from us. Thanks for your understanding. Best Regards (name)訂單完成 Dear buyer, I am very happy that you have received the order. Thanks for your support. I hope that you are satisfied with the items and look forward to doing more business with you in future. Thanks！ ( name） 提醒買家給自己留評價（aliexpress） Dear buyer, Thanks for your continuous support to our st