安徽導游英語面試資料

1、安徽導游英語面試資料  （轉載） 英語導游口試問答-參考題(一)1  把客人從機場接到后送往酒店的途中，請你致辭歡迎他們，內容應包括介紹自己、司機及下榻的酒店。 范文： 歡迎大家來到合肥。請允許我作自我介紹，我是你們的全程陪同，我叫XX。我來自中國國際旅行社。前面開車的是王師傅，他有多年的駕駛經驗?，F在我們要去的是即將下榻的酒店天鵝飯店。希望你們在合肥能玩的愉快。1、Please make the Welcome Speech to the tourists on the way from the airport to the hotel. T

2、he contents include the introduction of yourself , the driver and the hotel .Model : Ladies and gentlemen, welcome to Hefei of China . First , please give me a change to introduce myself . I am the national guide .My name is I come from the China International Tour Agency .The driver serve for us is

3、 Mr. Wang , he is a man of rich experiences of driving .Now we are going to the hotel named _Swan Hotel .I hope you will have a good time in Hefei .2、旅游者在不影響團體旅游計劃的前提下要求自由活動時，地陪應做好哪些工作。答：A、旅游者離開飯店時提醒他們帶上飯店店徽、飯店名片或寫字條。     B、提醒他們不要走的太遠，不要太晚回飯店及其它安全注意事項。C、地陪還應幫助旅游者找車輛（車費由旅游者自付）。2、W

4、hat do you think a local guide should do when the tourists want to have free activities without affecting the whole travel plan?Model :A : Remind the tourists of taking the sign or the name card of the                 &#

5、160;hotel , or write a note with the important things .B :Remind them not go too far away and dont come back so late . And then remind them something else about their safe.C : The local guide must help the tourists to take a taxi .( Pay the bill himself .)3、作為地陪應如何認找旅游團？答：旅游團所乘班次的客人出站時，地陪要設法盡快找到旅游團。

6、A、地陪應舉接站牌站在出口處明顯的位置上，讓領隊或全陪前來聯系；B、地陪應根據旅游者的民族特征、衣著、組團社的徽記等作出判斷，或主動詢問，問清該團領隊（或客人）姓名、人數、國別、團名。C、一切相符合才能確定是自己所要接待的旅游團。3、How to recognize the tour groups as a local guide ?Model :When the tour groups arrived at the exit ,the local guide must try to recognize it at once.A : The local guide should stand a

7、t the obvious place next to the exit and raise the sign ,wait the national guide or the travel leader to meet.B : The local guide can assess the situation according to the national feature , costume of the tourists ,or the sign of the travel agency .And the local guide also can make enquiries on his

8、 own initiative , ask about the travel leader or the tourists name , numbers , nationality ,the name of the tour group and so on .C : You can make sure it is the tour group youll meet if meet all the details .4、在車上，清點人數有何技巧？答：A、目點，切忌用手指；B、點車上的剩余空位。4、What is the count technique on the bus ?Model : A

9、: Just count in mind .Dont count with your fingers .B: Count the vacant seats on the bus .5、在購物導游服務中，地陪應注意哪幾個方面？答：A、嚴格按照旅行社規(guī)定服務；B、了解對象，因勢利導；C、當好購物參謀； D、積極維護旅游者的利益。5、What must the local guide should pay attention to when go shopping ?Model :A: Abide by the rules of the travel agency rigorously.B: Kno

10、w the tourists well , and take tide at the flood .C: Be a good guide while shopping .D : Protect the tourists benefits actively .6、在游覽期間，一名新加坡游客不慎丟失中國護照，導游人員應如何處理？答：A、應有遺失地接待旅行社開具證明，失主持旅行社開具的證明去當地公安局報失，由公安局開具證明；B、失主持公安局開具的報失證明，隨身攜帶照片、資料去所在國駐華使領館申辦新護照；C、領到新護照后，再到當地公安局出入境管理處辦理簽證手續(xù)。6、A Singaporean tour

11、ist carelessly lost his passport during the trip. How to deal with this problem?Model :A :The loser must get a certificate which made out from the travel agency .And then go to the police station to report ,come out a certificate there also .B : The loser must bring the certificate , photos and some

12、 documents to apply for a new passport at the Singaporean Embassy in China .C : After getting the new passport , then apply for the new visa at the Entry-Exit Office of the local police station .7、在某景點游覽結束后，發(fā)現個別旅游者走失，地陪應采取什么措施？答：A、了解情況，迅速查找； B、向景點有關部門報告，尋求幫助；C、打電話與飯店聯系； D、向旅行社報告；E、做好善后工作；F、寫出事故報告。7、

13、If a tourist lost after touring a scenic spot. What a local guide should do?Model :A : Ask about the details ,and look for him quickly . B : Report to the office of the scenic spots and ask for some help.C : Give a telephone call to the hotel .D : Report to the travel agency .E : Deal with the

14、rehabilitation works .F : Write down the accident report .8、在住店期間，發(fā)生火災事故，導游人員應采取什么措施？答：A、立即報警；B、迅速通知旅游的領隊和全團旅游者；C、迅速與現場工作人員一起通過安全通道疏散旅游者；D、引導旅游者自救；E、處理善后事宜。8、What a local guide should do if meet the fire affairs when stay in the hotel?Model : A : Report it at once.B : Notify the tour leader and all

15、the group members immediately.C : Evacuate the tourists to pass the thoroughfare safety with the staff of the hotel quickly .D : Lead the tourists to save themselves.E : Deal with the rehabilitation works.9、在旅行途中，如發(fā)生交通事故，導游人員應采取什么措施？答：A、首先組織搶救；B、保護現場，立即報案；C、迅速向旅行社匯報；D、做好其他旅游者的安撫工作；E、寫出書面報告。9.If a tr

16、affic accident happened during the trip .What will the tour guide do ?Model :A :First give the first aid to the tourists.B :Keep the scene intact and report to the police.C :Report to the travel agency immediately.D :Pacify other tourists.E : Write down the written-report.10、發(fā)生旅游者食物中毒事件時，導游人員應采取什么措施

17、？答：A、首先應設法催吐，并讓食物中毒者多喝水以加速排泄，緩解毒性；B、然后將患者送往就近醫(yī)院搶救，并請醫(yī)生開具診斷證明；C、報告旅行社，追究供餐單位的責任。10、If a food poisoning taken place , what a tour guide should do ?Model : A: First try to vomit, drinking a lot in order to speed up the metabolism and reduce the toxicity.B : And then take the patient to the nearest hosp

18、ital .Let the doctor make out a medical certificate.C : Report to the travel agency and find out who is to blamed英語導游口試問答-參考題(二)11、旅游活動中，如有旅游者發(fā)生骨折，導游人員應如何處理？答：A、初步處理：止血、包扎、上夾板；B、送醫(yī)院治療；C、事后，導游人員應前往醫(yī)院探望傷者。11、If a tourists bone broken during the trip, what can the tour guide do?Model : A: First, stop b

19、leeding , bind up the wound and put in splints .      B : Take the patient to the hospital .      C : After that , the tour guide must visit the patient at the hospital .12、在旅行途中，如有旅游者心臟病發(fā)作，導游員該如何處理？答：導游員應采取措施，讓患者平躺，請求機組人員、列車員或船上的服務人員在交通工具上尋找醫(yī)生，進行急救，

20、并通知下一站急救中心和旅行社做好搶救準備。在交通工具達到下一站前，還可請領隊或親屬在病者衣袋內尋找常備藥物，讓其服用，以緩解病情。12、What will a tour guide do if some one has a heart attack during the trip ?Model : The tour guide must take first-aid measures .Let the patient lie down, ask for some help to the staff ,train man or the ship clerk to look for a docto

21、r. And give an emergency treatment. Notify the next first-aid station or the travel agency to get ready for it. Before arriving at the next station, ask the leader or the relatives to find some medicines in his pocket to feed him and release the condition.13、旅游者因對服務質量不滿意提出投訴，導游員應如何處理？答：A、主動與旅游者溝通；B、

22、認真傾聽；C、核查、分析投訴原因；D、認真處理，積極彌補；E、做好說服、調解工作；F、繼續(xù)做好服務工作。13、What a tour guide should do when a tourist lodge an appeal that is not satisfied with the service ?Model : A : Talk to the tourist actively.B : Listen attentively to the appeal of the tourist .C : Check up and find out the reason .D : Deal with

23、the matter carefully and make up the fault.E : Try to persuade and mediation of the event .F : Keep on serving the tourists well.14、住雙人間的一名游客因與同房游客生活習慣不同，要求住單人間，你作為導游員應怎樣對待這一要求？答：導游員應請領隊調解或在內部調整住房。如調解、調配不成，飯店如有空房可滿足其要求，但要事先告知游客：房費自理，原則是誰提出換房誰付費。14、As a tour guide, how to do when a tourist want to st

24、ay a single room, the reason is that his way of life is different from the other visitor in the double room .Model : The tour guide should let the travel leader change the room internal. However we can arrange another vacant room,but tell the tourist he must pay the room himself because he wants to

25、change another room .15、交換名片有什么規(guī)矩？答：遞名片時應用雙手（至少用右手），目視對方，微笑致意；接名片時用雙手，以示尊敬；接過名片要認真看一遍，不要馬上裝入口袋，更不要在手中玩弄。在與西方人交往時要注意，他們一般不隨意交換名片。15、What are the rules of exchanging the name cards ?Model : We must use our both hands (use the right hand at least) ,make eyes contact with others and smiling when you giv

26、e the name cards to the others.When we receive the name card , we must use double hands and see it first to show our polite. Neither put it in the pocket directly, nor play it in hand.We must pay attention to get along with the westerner. They dont get used to exchanging the name card casually.16、以翻

27、譯的身份赴宴，要注意什么？翻譯自行向客人祝酒，可以嗎？為什么？答：以翻譯的身份赴宴時要注意：A、不得喧賓奪主，不要自行向客人祝酒，不要隨意為客人布菜；B、時刻準備翻譯，不要在嘴里放過大、過多的食物，最好不吃帶刺帶骨的東西。C、不得邊翻譯邊抽煙。16、What must pay attention to while going to a feast as a translator ?Model : We must pay attention to A : Dont have the secondary replaces the primary. Dont get the toast arbitr

28、arily. Dont pick up food for the guests.B : Preparing for translation anytime .Dont put the bigger or more food in mouth .Wed better not to eat something with bone or thorn.C : Dont translate and smoke at the same time.17、安徽省主要的糧食作物有哪些？答：糧食作物有：大豆、小麥、玉米、水稻、馬鈴薯等。17、What are the main gain crops in Anhui ?Model: The gain crops are : soybean , wheat , maize, rice and potatoes and so on .18、請介紹一下安徽省的國家及省級歷史文化名城？答：國家級歷史文化名城是安慶，歙縣，亳州，壽縣。省級歷史文化名城是渦陽，蒙城，桐城，潛山，黟縣，鳳陽，績溪，宣州，和縣，貴池。18、Introduce