酒店爭斗事件處理程序

1、管理規(guī)范示范文本 | Excellent Model Text 資料編碼：CYKJ-FW-642編號：_酒店爭斗事件處理程序審核：_時間：_單位：_酒店爭斗事件處理程序用戶指南：該管理規(guī)范資料適用于管理中，為使規(guī)則公開化，讓所有人保持集體的協(xié)調，維護集體的利益，從而充分發(fā)揮團體的力量，實現(xiàn)管理有法可依，內部運行有規(guī)則保障。可通過修改使用，也可以直接沿用本模板進行快速編輯。酒店爭斗事件的處理程序Objectives目標*To handle incident pertaining to fights in a safe manner so as to avoid any form of incon

2、venience or harm to other guest, team member and hotel property.為了用合理的方式解決與爭斗相關的事件，應避免任何將給客人、團隊客人、及酒店利益帶來損害的事件。*To resolve the fight as soon as possible in a diplomatic manner.盡可能合理的確方式處理爭斗事件。*To minimize any damage or losses that is caused due to the fight.將任何將由于爭斗造成的確危害和損失降低到最小值。Policy Statement政策

3、闡述It is the policy of the hotel that any incident pertaining to fights are handled in a safe manner with minimum losses.此項政策是：用合理的方式以最小的損失處理爭斗事件。Procedures程序1.The Guest Service Manager and the Security Manager have to proceed to the scene immediately to attend to the case.大堂經(jīng)理和保安部經(jīng)理應立即介入事件。2.If the

4、fight was due to alcoholic influence, instruct the bar tender and outlet team member to discontinue further liquor service.如果爭斗事件是因為與飲酒有關，示意酒吧服務員和其團隊成員不再為其提供酒水。3.The Security team has to make attempt to stop the fight in a tactful but firm manner.保安部員工應用圓滑而有原則的方式試圖阻止爭斗。4.Inform the party involved to

5、 leave the outlet as their actions has disrupted the business of the outlet and other patrons.要求相關人員離開現(xiàn)場，因為其已經(jīng)影響到他人。5.The security team is summoned to escort them out of the hotels premises.酒店有這一前提：保安部員工應被召集起來護送其出酒店。6.Do not involve the Police unless the situation is out of control and causing damag

6、e to the hotels property, other patrons or team members and with the approval of the Security Manager.除非事件已經(jīng)失控并導致酒店財產的損失，在其他顧客成員和保安部經(jīng)理同意的情況下，方可通知警方。7.The incident has to be handled discreetly, the reason not calling the Police is to protect the image of the hotel.事件應該被謹慎地處理。不通知警方的 原因是維護酒店形象。8.Any inquiries or question from the public is directed to the PR Manager.任何來自公眾的質尋和疑問都直接交由公共關系經(jīng)理處理。9.An Incident Report is made by Security Dep