天合聯(lián)盟服務(wù)英語(公司版)地面相關(guān)

1、【精品文檔】如有侵權(quán)，請聯(lián)系網(wǎng)站刪除，僅供學習與交流天合聯(lián)盟服務(wù)英語(公司版)地面相關(guān).精品文檔.天合聯(lián)盟服務(wù)英語（修訂稿）目錄第一部份 公共英語一、 公共服務(wù)英語句第二部份 業(yè)務(wù)英語一、 售票服務(wù)英語句二、 常旅客服務(wù)英語50句三、 地面服務(wù)英語、國際、國內(nèi)值機英語5句、貴賓休息室英語句、行李查詢英語50句、候機廳、中轉(zhuǎn)服務(wù)英語0句第一部份 公共英語一、公共服務(wù)英語50句1. Good morning/ afternoon / evening, Sir/Madam. May I help you? 先生、小姐早上/下午/晚上好，要我?guī)兔?？Can I help you?2. Excuse m

2、e. 對不起。（為了引起他人注意或因為打擾別人）3. I am sorry. 對不起.( 為某事道歉) I apologize for4. It doesnt matter/Never mind. 沒關(guān)系5. Youre welcome./ Its my pleasure別客氣。6. Have a nice trip./ Enjoy your trip./祝您（在中國）旅途愉快！ Enjoy your flight. 7. May I have your name? Could you please advise your name? Could you please spell it for

3、 us? 請問您尊姓大名？/請問您的姓名如何拼寫？您貴姓？/請問您大名？ 8. What is the departure time / arrival time of the flight?飛機幾點起飛/到達？9. It depends (on). /Im not quite sure that.看情況吧。/ 我不太確定。10. Very nice to meet you! 很高興認識您。11. It is a direct flight. 這是直達航班。12. When do I have to get to the airport?我要何時到達機場？/. Please arrive at

4、 the airport at least X hrs/mins before the departure time. 您至少要在起飛前到達機場。13. Can you tell me the telephone number of the Information office? 您能告訴我問訊處的電話號碼嗎？ 14. hat is the reason for the delay? Because of bad weather/ mechanical difficulties/incomplete check-in procedures/poor visibility/air traffic

5、 control?為什么延誤？因為天氣原因機械原因飛機調(diào)度原因末完成值機程序能見度差空中管制。 15. Please wait a moment .請稍等16. Thank you for your cooperation and understanding.感謝您的合作.17. You can book an E-ticket online or if you call 95539, we can provide you the ticket delivery free of charge.您可在網(wǎng)上購買一張電子客票或打電話到95539，我們提供免費送票。18. Im sorry to ke

6、ep you waiting so long.讓您久等，實在抱歉。19. We will keep you informed.我們將隨時通知您.20. Please f Fill in the form.請?zhí)顚戇@張表格。21. The time of flight will be X hrs X mins.You will arrive at about . 飛行時間是小時分鐘。到達時間約_ .22. Special meals should be reserved 24 hours before departure.特殊旅客餐食應(yīng)在起飛前二十四小時預訂. 23. I beg your par

7、don, please?請再說一遍，好嗎？/ You are speaking a little bit too fast for me. Could you speak a bit slower? 您說得太快了，請說慢一點.24. Just a moment, please. Ill have a check. 請您等一等，讓我查一查。25. I wish I could help you but this is our companys policy. 我真想幫您，可是我們只能按規(guī)定辦理26. Dont worry, we will try our best to help you. 別擔

8、心，我們會盡力幫助您。27. I am sorry to hear that.非常抱歉聽到這事28. Please call our Customer Service Call Center. The number is 95539.請撥打電話到旅客呼叫中心，電話號碼是95539.29. There is a shuttle bus operating between downtown and the airport. 可乘座豪華巴士空港快線到市區(qū)機場30. SkyTeam members are AM-AeroMéxico/ AF-Air France /Az-Alitalia/

9、Ok-CSA Czech Airlines /DL-Delta Air Lines/ KE-Korean Air/ KL-KLM Royal Dutch Airlines/天合聯(lián)盟成員有墨西哥航空法國航空意大利航空捷克航空達美航空大韓航空荷蘭皇家航空31. What is that type of aircraft? Boeing777Airbus320 /ERJ145. 這是什么機型，波音777空客320噴氣ERJ14532. Welcome aboard China Southern Airlines. 歡迎乘坐中國南方航空公司的航班33. Weve already sent the in

10、formation to the concerned department and theyll inform you as soon as possible. 我們已將有關(guān)信息送到相關(guān)部門，他們會盡早通知您34. You only need to check in once if connecting to other SkyTeam flights.聯(lián)乘天合聯(lián)盟航班時，只需辦理一次報到登機手續(xù). 35. The free baggage allowance/baggage weight limit for every Economy/Business/First Class passeng

11、er is 20/30/40kg.免費行李頭等艙公務(wù)艙經(jīng)濟艙是20/30/40kg.36. You can carry two pieces of hand-baggage within a total weight of 5 kgs. 您可攜帶2件手提行李，重量不超出5公斤37. Please go to the Transfer Counter/Connecting Counter for your next China Southern flight. 請到中轉(zhuǎn)柜臺38. The flight number and the date, please.航班號、航班日期。Do you hav

12、e a FFP mileage card?您有里程卡嗎？39. Please present your Sky Pearl Club membership card while making your reservation and checking in.請在訂坐和值機時出示明珠會員卡。40. Could you give us your telephone number and address in case of any change in your flight? 由于更改航班請留下您的電話號碼和地址。 41. Merry Christmas!/Happy New Year! 圣誕快樂

13、新年快樂42. Are you a frequent flyer of SkyTeam? I am a Sky Team Member /Elite /Elite Plus card holder.您是天合聯(lián)盟的?？?？我是普通會員優(yōu)選會員尊榮會員43. The flight is already fully booked because of the Guangzhou Export Commodities Fair (Canton Fair).由于廣交會期間，航班已滿44. No problem/Of course/Certainly. We care MORE about you!沒問題當

14、然了，我們更關(guān)注您45. I will ask someone else to help you. Please wait just a moment.我找別人來幫您，請稍等46. Good bye! Have a nice day!再見，祝您愉快！47. This is a code-share flight.這是代碼共享的航班48. You may inquire with the ground staff after your arrival.飛機到達后，您可詢問地面服務(wù)人員49. Breakfast/ Brunch /Lunch / Dinner will be available o

15、n the flight. Snacks/Light meals/Special meals are available on this flight.機上供應(yīng)早餐中餐晚餐早午餐點心輕便餐特殊餐第二部份 業(yè)務(wù)英語三、售票服務(wù)英語50句1. Here is your ticket. 您的機票.2. Would you like to make a reservation? 您想預訂座位嗎?3. How many passengers (are traveling together)? 多少人(一起旅行)?4. Please repeat your name? 請重復您的名字?5. Where a

16、re you going?/(Would you please tell me) your destination? 您要去哪里?您的目的地?6. One-way or round trip? 單程還是來回程?7. Would you like to reserve a return flight?/ I want to reserve a seat from _to_ 您想預訂回程航班嗎?我想預訂一個從_到_的座位.8. Which class do you prefer?/First Class or Economy Class?您想訂什么艙位?頭等艙還是經(jīng)濟艙?9. Would you

17、please tell me your departure date?/ When are you leaving for Shanghai? 請問您的出發(fā)日期?你打算哪天去上海?10. Would you please tell me where are you staying? 您（這幾天)住哪?11. Which flight do you need, morning or afternoon?/Do you prefer a morning flight or an afternoon flight? 您想要什么時候的航班,上午還是下午?您更喜歡上午還是下午的航班呢?12. The e

18、arliest flight will depart from Guangzhou at 08:20. 廣州出發(fā)最早的航班是上午8點20分. 13. It is the high season now, and the flight is fully booked. 現(xiàn)在是旺季,航班已經(jīng)爆滿.14. Do you mind if I suggest you to take another flight.? 您介意乘坐另一個航班嗎? 15. Would you like to take CZ3109 ? The departure time is 15:05./ How about CZ3109

19、? The departure time is 15:05.您想乘坐3109航班嗎？起飛時間是15:05。3109航班怎么樣？16. Would you like to buy another ticket? 您想買票嗎? 17. There are no direct flights to San Francisco, you will need to connect transfer in LAX. 沒有直達_的航班,您需要中轉(zhuǎn)18. You can transfer in Hong Kong or in Los Angeles. 您可以在香港或者洛杉磯轉(zhuǎn)機.（您自己決定吧）19. You

20、 must go through customs inspection if you transfer in Los Angeles. 如果您在洛杉磯轉(zhuǎn)機,需要（在洛杉磯）通過海關(guān)檢查. 20. You will arrive in Los Angeles International Airport at 18:50 您將于下午6點50分達到洛杉磯機場.21. You will have to stay at Los Angeles airport for more than three hours. 您需要在洛杉磯機場停留3個多小時.22. A round-trip ticket to Sh

21、anghai is 3,020 Yuan 到上海的往返程機票是3020元. 23. It saves you 40 percent.(You only need to pay 60 percent) 您可以購買到6折的機票（節(jié)省40%）. 24. The earlier you pay, the more discounts you will get. 您越早付款,得到的折扣就越多. 25. If you have your tickets issued seven days before departure, you will get 40 percent discount. 如果您在起飛前

22、7天出票,將節(jié)省40%的費用26. It is high season fare, and this route becomes the most traveled route during Christmas holidays.這是旺季價格,這條航線在圣誕節(jié)期間非?；鸨?27. Would you pay in cash or by credit card? 您想現(xiàn)金支付還是信用卡支付?28. Children under 12-years old pay 50% /Infant under 2-years old pays 10 percent of the fare. 12歲以下的兒童,

23、付50%費用;2歲以下的嬰兒,付10%費用.29. All the window seats have been occupied, how about aisle seat?/ Id like to have a seat by the window. 所有靠窗的座位已被預訂,過道座位怎樣?/我想訂一個靠窗的座位.30. Would you like to confirm your ticket? 您想確認您的機票嗎? 31. Your reservation has been cancelled due to no reconfirmation 72 hours before the de

24、parture time. 由于您沒有在72小時之前確認,您的預訂座位已經(jīng)被取消. 32. May I put your name on the waiting list?/ Maybe you can stand by at the airport.可以將您的名單列入候補嗎?/您可以在機場候補.33. Here is our telephone number and your passenger number, you can check your reservation by calling 95539. 這是我們的電話和您的編碼,您可以通過撥打950333查詢您的訂座情況.34. We

25、must send a telex to our Los Angeles office.我們需要給洛杉磯辦事處發(fā)一個電報.35. You have to refund your ticket in the place of issuance. 您必須在出票地辦理退票.36. Here is your confirmation code. When you come to pick up the tickets, please show the code to the agent. 這是您的編碼.您過來取票時,請向工作人員出示（編碼).37. Would you like to upgrade

26、to First Class?您想升到頭等艙嗎?38. Would you like to pick up your ticket at the airport counter? 您想在機場售票處取票嗎?39. Theres a flight which will depart at 10:30 in the morning. 上午10點半有一趟航班.40. We have seats available for that date. 這天的（航班）有座位。41. Sorry, the flight has been cancelled. 抱歉,這個航班已被取消了42. We have dis

27、count tickets. 我們這里有折扣票43. The excess baggage charge for one kilogram is 1.5percent of economy fare. 每公斤逾重行李費按經(jīng)濟艙票價的1.5%計算.44. What is the validation of my ticket? 這張票的有效期多長? 45. Is there an earlier flight? 還有更早一點的航班嗎?46. You need to pay the refund charge. 您需要付退票費.47. May I have you your flight numb

28、er, please? 您的航班號是多少?48. The ground service staff at the airport will attach a sticker onto your ticket. 機場地面服務(wù)人員將在您的票上貼更改條.49. Your mileage account has six thousand miles. 您的里程帳戶里有6000公里里程.50. If you want to upgrade by using your FFP mileage, please apply within 72 hours prior to departure. 如果您想通過里

29、程積分升艙,請在起飛前72小時內(nèi)提出申請.51. When your flight mileage reaches 40,000 km in one calendar years, you will be upgraded to the Sky Pearl Club Silver membership level. 如果在1周年內(nèi)里程積分達到40000公里,您將升為銀卡會員.52. If you would like to change the route or name of the passenger, your ticket will be handled as a refund tic

30、ket.如果想更改姓名或航程,您的機票將視為退票處理.53. Its very hard to say, because it depends on the sale of the flight.這個說不準,因為它取決于航班的銷售情況.54. There are three flights a week from _to_ . 從_到_的航班每周有三班.四、常旅客服務(wù)用語50句1. Could you please show your membership card? 請出示您的會員卡。2. Welcome aboard China Southern Airlines. Have a nice

31、 trip!歡迎乘坐南航航班，祝您旅途愉快。3. If you have any questions related to Sky Pearl Club, please feel free to call China Southern Customer Service Center at 95539. 如有任何關(guān)于明珠俱樂部的問題，歡迎隨時致電南航顧客服務(wù)呼叫中心95539。4. For an overview of SkyPearl information and participating partners, please visit the SkyPearl website at htt

32、p:/skypearl.cs- 如需查詢南航明珠俱樂部和合作伙伴的信息,請登陸明珠網(wǎng)站http:/skypearl.cs-查詢.5. Our online service is available for personal information update, password modification and account access to the Sky Pearl Website.明珠網(wǎng)站可提供個人信息更新、密碼修改和里程查詢的自助服務(wù)。6. SkyPearl Gold Card members have 15kg extra baggage allowance and 10kg

33、for Silver Card members when flying with China Southern Airlines. 乘坐南航實際承運的航班時，南航金卡會員可有額外15KG的免費行李額，銀卡會員有額外10KG的免費行李額。7. You can enroll online at the Sky pearl website. Alternatively, you can obtain SkyPearl Application Form onboard, as well as at the airport service center and China Southern Custom

34、er Service Call Center. 您可以通過明珠俱樂部網(wǎng)站入會，您也可以在南航航班上或機場服務(wù)中心和南航客服熱線索取入會申請表。8. There is no enrolment fee for SkyPearl membership. 明珠俱樂部沒有任何入會手續(xù)費。9. Anyone aged eighteen and above can enroll in the SkyPearl club. 年滿12歲即可申請加入明珠俱樂部。10. Upon proper completion of your Application Form, you will receive a temp

35、orary SkyPearl membership card, which contains your temporary membership number. You can use this temporary membership card to begin earning SkyPearl miles immediately. 完整的填寫了入會申請表后，您將留有一張臨時會員卡，上面有您的臨時會員卡號。您可以馬上使用這張臨時會員卡累積里程。11. Before receiving the permanent SkyPearl membership card, please reserve

36、 all your tickets (or copies) and boarding passes for mileage reclaim purposes. 在未取到正式的明珠會員卡以前，請保留好您的機票（復印件）和登機牌原件作為補登的憑證。12. SkyPearl membership cards are for personal use only, not for family use.明珠會員卡只限本人使用，不得為家庭共用。13. You can earn SkyPearl miles when you fly, stay, charge, book or buy from China

37、 Southern Airlines, ST Airlines or any of our air and non-air partners. 當您乘坐南航或天合聯(lián)盟合作伙伴航空公司的航班，或在其他的合作伙伴入住、消費時都可以累積南航里程。14. To ensure proper mileage credit, present your SkyPearl membership card when you book or check in for each China Southern or China Southern partner flight.為了保證您的里程能夠正確累積，請在預訂南航或

38、合作伙伴的航班、辦理登機手續(xù)時，出示您的明珠會員卡。15. Your mileage account begins on the first day of your enrollment in The Sky Pearl Club. Please be aware that retroactive credit will not be given for flights taken prior to enrollment in the SkyPearl program. 您的里程從您加入明珠俱樂部的當天開始計算。請注意入會之前的航班不允許再作補登。16. Requests for mileag

39、e reclaim will only be honored within six months of the date of the flight. 我們只接受航班起飛半年以內(nèi)的里程補登。17. The higher class of service you fly on China Southern Airlines, the more miles you earn! 購票的艙位越高，累積的里程數(shù)也就越多。18. On China Southern CZ coded flights, you will earn 100% or 40% of the actual miles flown i

40、n Economy Class, depending on which discounted class you fly, 130% of the actual miles flown in Business Class and 150% of the actual miles flown in First Class. 在南航帶有CZ代號的航班上，部分經(jīng)濟艙按照100的實際公里數(shù)來計算，公務(wù)艙是按照130的實際飛行公里數(shù)計算，而頭等艙則是150累積。19. Most of the booking fares are eligible for accrual of SkyPearl miles

41、. However, some booking fares, such as Award Ticket Class booked in P,I,O,Z , or group and promotional fares in X on China Southern Airlines, are ineligible for mileage accural. 乘坐大多數(shù)的艙位的南航航班都可以累積里程，但是少數(shù)的艙位如免票艙位P/I/O/Z、團體優(yōu)惠價艙位X都不能累積里程。20. Award flights booked using your SkyPearl miles are not eligib

42、le for mileage accrual. 用南航里程預訂的獎勵機票不允許再進行里程累積。21. If you hold a China Southern Airlines SkyPearl co-brand credit/charge card, your SkyPearl miles will be automatically credited into your SkyPearl account each month. 如果您持有的是南航與銀行共同發(fā)行的南航明珠信用卡，您的南航里程會每月自動轉(zhuǎn)入您的明珠賬戶。22. Mileage credit is applicable for S

43、kyPearl members only when a ticket reflects a “CZ” designated flight number, regardless of the operator airline(s). CZ flights include all scheduled flights, extra flights and code-share flights。所持客票上航班代號為“CZ”的南航正班和加班航班都可以參加明珠俱樂部的里程累積,包括所有定期航班、加班航班和代碼共享航班23. Please reserve all your tickets(or copies

44、) and boarding passes for mileage claim purposes. 請保留好您的機票（復印件）和登機牌原件作為補登的憑證。24. All flight routes under 500Km accumulate as 500Km in your mileage account.距離小于500公里的航線要按照500公里累積。25. You can start redeeming your miles for awards and upgrades as soon as you have earned 20,000 SkyPearl miles. 當您的里程達到兩萬

45、公里，就可以兌換獎勵機票或獎勵升艙服務(wù)。26. You can redeem your miles for award tickets and upgrades by calling China Southern Membership Services Helpline at 95539. 您可以通過撥打南航會員服務(wù)熱線95539來兌換獎勵機票或獎勵升艙服務(wù)。27. Your miles can redeem awards for your friends and relatives. 您的里程可為您的朋友和親屬兌換獎勵機票或升艙。28. Award tickets are valid for

46、 six months from the date of issue. 獎勵機票自開票之日起六個月有效。29. Reservations should be made for your flight(s) prior to the issuance of the Award Ticket. You may not make reservations for flights scheduled beyond 90 days from the date you book. 要開具獎勵機票必須在航班起飛前訂妥位置，您不允許預訂三個月以后的航班。30. Once a flight is reserve

47、d, you may change the date or time of departure only once but not the flight route nor the carrier. 一旦您訂妥了獎勵機票的座位，您只能更改航班日期或出發(fā)時間一次，航段和承運人都不允許更改。31. Lost award tickets will not be replaced nor reissued. 獎勵機票如已丟失，將不能補開或重開客票32. Award upgrades are applicable for one-way journeys only. 獎勵升艙只使用于單程旅行。33. F

48、or domestic flights, only full fare service classes are eligible for award upgrades.國內(nèi)航班上，只有全價的機票可進行獎勵升艙。34. For international flights, classes of C, W, S, Y, T or K are eligible for award upgrades. 國際航班上，購買C.W.S.Y.T.K這些艙位都可以進行獎勵升艙。35. Mileage credit for award upgrade is accumulated according to the

49、 original class of service flown. 進行獎勵升艙的里程按照升艙前的座位等級進行累積。36. Award upgrades are available only from China Southern Airlines booking offices or CZ check-in counters within 72 hours before flight departure. 獎勵升艙只限于航班起飛前72小時在南航售票處和南航登機柜臺辦理。37. After you have reserved your award ticket, (via a call cen

50、ter), you can pick up the ticket in the China Southern designated booking office .Transaction code and reservation code as well as personal certification are required. 在呼叫中心訂好獎勵機票的位置以后，便可以憑已取得的交易號和訂座號，還有所要求的個人證件到南航指定的售票處取票了。38. After joining SkyTeam, China Southern has linked its membership levels t

51、o the SkyTeam Elite and Elite Plus levels. SkyPearl Gold card member is at the SkyTeam Elite Plus level, and Silver Card is at the Elite level. 加入天合聯(lián)盟以后，南航將自己的會員級別與天合聯(lián)盟的精英/超級精英級別對應(yīng)。明珠金卡會員對應(yīng)的是天合聯(lián)盟超級精英級別，銀卡會員對應(yīng)的是天合聯(lián)盟精英級別。39. ,China Southern Gold card holders can enjoy the benefit offered by SkyTeam me

52、mber airlines as SkyTeam Elite Plus members. 南航金卡會員可以享受天合聯(lián)盟成員航空公司提供的超級精英會員權(quán)益。40. China Southern Silver card members can enjoy the benefit of SkyTeam Elite members offered by SkyTeam member airlines. 南航銀卡會員可以享受天合聯(lián)盟成員航空公司提供的精英會員權(quán)益。41. As a SkyTeam frequent flyer, you can accrue miles on all valid SkyT

53、eam airline flights. 作為天合聯(lián)盟的常旅客，您可以在所有天合聯(lián)盟成員航空公司的正班或加班航班上獲取里程。42. As a SkyTeam frequent flyer, you can redeem your miles for award tickets on any SkyTeam airlines。作為天合聯(lián)盟的常旅客，您可以在任何一家天合聯(lián)盟成員航空公司的航班上兌換獎勵機票。43. SkyTeam Elite plus and Elite members may have access to most lounges privately owned and oper

54、ated by SkyTeam partner airlines worldwide. 當乘坐天合聯(lián)盟航班時，天合聯(lián)盟精英常旅客可進入天合聯(lián)盟成員航空公司所擁有的貴賓休息室休息。44. SkyTeam Elite/Elite Plus members can check in at priority positions at most airports simply by showing your SkyTeam Elite Frequent Flyer membership card.天合聯(lián)盟精英/超級精英會員只要出示?？蜁T卡，便可在大多數(shù)的機場優(yōu)先辦理登機手續(xù)。45. Based on

55、availability, SkyTeam representatives will make every effort to accommodate your seating preference.在機上座位可利用的情況下，天合聯(lián)盟的客服人員將竭盡所能為您預訂所喜好的機上座位。46. SkyTeam Elite/Elite Plus member is allowed to board early for more time to locate your seat and to store your carry-on baggage. 天合聯(lián)盟精英/超級精英會員可優(yōu)先登機，提前進入其座位休息

56、和擺放好手提行李。47. SkyTeam Elite/Elite Plus members have priority status on the reservation waitlist. 天合聯(lián)盟精英/超級精英會員的訂座候補被優(yōu)先保證。48. As a SkyTeam Elite/Elite Plus member, you can receive priority status on your requested flight's standby list. 天合聯(lián)盟精英/超級精英會員可的機場候補被優(yōu)先保證。49. SkyTeam priority baggage tags in

57、dicate checked baggage belonging to SkyTeam Elite Plus members so that your bags are delivered expeditiously to the baggage-claim area. 天合聯(lián)盟超級精英會員的行李栓掛上天合聯(lián)盟優(yōu)先行李牌，以便您的行李能優(yōu)先運往行李到達區(qū)。50. As a SkyTeam Elite Plus member, you are assured a confirmed Coach/Economy Class reservation on any SkyTeam internatio

58、nal flight of 6 or above hour worldwide - even one that's sold out. Simply make your reservations at least 24 hours before departure and purchase a full fare Economy Class ticket. 即使是售滿的航班，天合聯(lián)盟超級精英會員在6個小時或以上的國際航線上的訂座能得到保證。只要您在起飛前24小時購買的是經(jīng)濟艙全價的座位即可享受以上優(yōu)惠服務(wù)。五、 地面服務(wù)英語、國際、國內(nèi)值機服務(wù)英語50句1. What is your nationality? 請問您的國籍？2. Could you tell me which class of service you are fl