《酒店情境英語》M2U2Check-in教案

1、教案授課日期授課班級課題名稱周次課次課時課型Unit 2 Check-in執(zhí)教教師New1、知識與技能： master the basic knowledge of how to check-in in a hotel(2) master the new words in the 3 dialogues(3) master 3 dialogues2、過程與方法：(1) Task-based learning approach一、教學(xué)目標(biāo)(2) Inquiry-based learning approach(3) Collaborative learning approach(4) Situat

2、ional learning approach3、情感、態(tài)度與價值觀：(1) Ss can learn about the basic knowledge of how to check-in in a hotel(2) Ss can learn basic check-in procedures(3) Ss can learn some basic check-in skills教學(xué)重點(diǎn)：(1) To present the knowledge of how to check-in in a hotel(2) To present the dialogues一、教學(xué)重點(diǎn)與難點(diǎn)教學(xué)難點(diǎn)：Pra

3、ctice the dialogues and play the role in English in mocked situations教學(xué)方法 Task-based learning approach(2) Inquiry-based learning approach(3) Collaborative learning approach(4) Situational learning approach四、教學(xué)輔助器具Books, multi-media, chalk. Blackboard第2頁教學(xué)過程1 Lead-in:1) Review:五、In last unit we have

4、learnt some dialogues about how to make a reservation, so now can you say something about how to make a reservation, when we make a reservation for a guest what kind of information should we know?2) Warm-up:A. Look and matchcredit cardcashpassportfront deskbusiness cardregistration formroom card第 5頁

5、2. Pre-task:A. Keep these important tips in mind when serving.Give a Face-to-face greeting.Ask if the guest has made a reservation.Confirm the reservation information.Check the passport and fill in a registration form.Confirm the way of payment.Give the guests key card and wish him/her a happy stay.

6、B. Do you know these useful expressions?Good evening, Miss, what can I do for you?晚上好，小姐，能有什么為您效勞的嗎？Let me have a check.讓我查一下。May I see your passport, please?我能查看一下您的護(hù)照嗎?Can I take your name, Miss?請問您的名字是？Would you please fill in the registration form?您能填寫一下這張登記表嗎?How are you going to pay, in cash o

7、r by credit card?請問你如何付費(fèi)？刷卡還是付現(xiàn)金？Would you mind checking the details and signing here?麻煩您確認(rèn)一下然后在這里簽個名。Our computer system has canceled your reservation.我們的電腦把你的預(yù)定取消了。I will contact the Front Office Manager to see how we can help.讓我和經(jīng)理商量一下，看看怎么辦。Here s your room card, and the room number is on it.這是您

8、的房卡，房間號在上面。Do you need breakfast for your party and what about the morning calls? 你們需要訂早飯和叫早電話嗎？Hope you will enjoy your stay at our hotel.祝您在我們賓館過的愉快。3. While-task:A: Let s study dialogues:Dialogue 1:Listen and answer questions:What is Mr. White doing at the front desk?Does he have a reservation?Wh

9、at kind of room has Mr. White booked?How is he going to pay?Dialogue 2:Listen and answer questions:Does Miss White have a reservation?Is there any vacant room?How is she going to pay for the room?How much is the room?Where is Miss. White waiting before she has a room?Dialogue 3:Listen and answer que

10、stions:What s the name of the group?How many people are there in the group?When do they need the morning call?What kind of room will they stay in?Dialogue 4:Listen and answer questions:When is Mr. White expected to arrive?Why is he late?Why cant Mr. White have a discount?Who will solve the problem?B

11、. Answers to the exercises: 略C. Listen and fill in the blanks.Receptionist: Good morning, madam, What can I do for you?Guest: I d like to check-in.Receptionist: Do you have a reservation?Guest: Yes, My confirmation number is 5153.Receptionist: Well, Miss Gate. May I see your passport, please?Guest:

12、Sure. Here you are.Receptionist: Thank you. Miss Gate, you booked a deluxe single room, right?Guest: Yes.Receptionist: Could you please fill in this registration form?Guest: Certainly. Here you are.Receptionist: Thank you. Here is your key card. Hope you will have a wonderful stay.D. Match the Engli

13、sh expressions in Column A with their Chinese meanings in Column B. 略E. Match the expressions with their correct definitions.Expressions:1. vacant and ready （待售房）2. occupied （入住房）3. check-out （走客房）4. sleep-out （外宿房），5. stay-over （續(xù)住房）6. do not disturb （勿打擾房）7. complimentary （免費(fèi)房）8. skipper （逃賬房）9. l

14、ate check-out （延遲退房）Definitions:A The guest does not have to pay for the room.B The room is registered to a current guest.C The room is reported as occupied, but the room was not used and the guest is not present.D The guest has requested not to be disturbed.E The guest has requested and been given

15、an extension of the regular check-out time.F The guest will stay in the room at least one more night.G The guest has paid the bill and left the hotel.H The guest has left the hotel without paying.I The room has been cleaned, and is ready for use.F. Practice the sentences with your partners.Good afte

16、rnoon, sir, how may I help you?Would you like me to put you on the waiting list or find you a room in a nearby hotel?Can I know your name, sir?Could you please show your passport?Would you please fill in the registration form?How would you like to settle your bill?Would you mind checking the details

17、 and signing here?Let me contact the Front Office Manager to see what to do.Do you need breakfast and morning calls for your party?Here s your room card.Hope you will enjoy your stay at our hotel.G. Discuss with your partner what to say to the guest in the following situations and then write out the

18、 correct expressions.1. Good evening, sir. What can I do for you?2. Do you have a reservation?3. May I see your passport, please?4. Would you please fill in the registration form?5. Here s your room card, and the room number is on it.6. Hope you will enjoy your stay at our hotel.H. Translate the fol

19、lowing sentences into English.1 .When do you reserve the room ？2 .Do you have a a reservation ,Madam ？3 . May I see your passport, please?4 . All the single rooms are sold out. Would you like a double room? It is more comfortable for your sleeping.5 . Do you need a morning call?6 .Hope you will enjoy your stay in your hotel4 Post-task1 ) Role-play:1. You are a receptionist. A guest with reservations comes to the Front Desk to check in. You are receiving him