鐵路服務(wù)英語情景對話

1、WORD格式鐵路效勞英語情景對話客運(yùn)值班員班參與演出角色：列車長1 名、列車員 A 、列車員 B、旅客 A 、旅客 B、旅客 C(共6 名 )場景 1：3 車廂(找座位 )列車員 A: Good morning , sir. Ticket, please.(遞車票)thanks for your cooperation!This is carriage three. Let me help you 幫(助提行李上車 )早上好，先生！請出示車票，謝謝您的合作。這是3 車廂，我?guī)湍?。旅?A：thank you.謝謝。旅客 A: Excuse me, can you help me find m

2、y seat打攪一下，您能幫我找下我的座位嗎？列車員 B: Please show me your ticket, it says which seat is yours . Oh，your seatnumber is 17,follow me ,please.(引領(lǐng) ) This aisle seat is yours.請出示下您的車票，那上面有您的座位，您的座位號是17，請跟我來，就是這個靠過道的座位。旅客 A: T hanks, you are so kind. but there is someone in my seat. Look!謝謝您的幫助，但是已經(jīng)有人坐在我的座位上了，看。列

3、車員 B:Sorry to trouble you. Im afraid you are in the wrong seat. 20c is just tworows behind on the other aisle. Please change your seat.恐怕您坐錯位子了， 20c 正好在那邊走廊的后二排。請換下座位。旅客 B: oh, Im so sorry. I will change at once.對不起，我馬上換座位。列車長： Dear passengers,welcome to take T12train, the train is from Haerbin to S

4、henyang. During the trip, if you have some trouble, please connect with the staff or the chief or the police on the train, we will try our best to help you. The train is專業(yè)資料整理WORD格式equiped with air-condition and the windows are intact, so smoking is not allowed in the car. If you want to smoke, plea

5、se do it at the connection of cars. I am the conductor *X of this train, I am appreciated of your understanding and support on behalf of our group. 旅客們，大家好，歡迎乘座 T12 次列車，本列車是由*開往*。在旅途中，如果您有困難的話，請與乘務(wù)員或列車長或乘警聯(lián)系，我們將盡最大力來幫助您。由于列車是空調(diào)車，窗戶為全封閉的，所以車內(nèi)禁止吸煙。如果您實(shí)在想吸煙，請到列車車廂的連接處吸煙。我是本次列車的列車長，對于您對我們工作的理解的支持，我代表本次乘

6、務(wù)組向您表示感謝。場景 2: 3車廂旅客問路旅客 B: C an I buy food on the train我可以在火車上買食物嗎？列車員 A: Yes, a crew member will come by with food to sell.是的，乘務(wù)員從你身邊經(jīng)過賣東西。旅客 B: Can you show me where the buffet car is please你能告訴我餐車在哪嗎？列車員 A: Yes, there is a restaurant carriage by soft sleeper carriage.Go straight ,youwill take it

7、.是的，有餐車，在軟臥車廂旁邊。(空幾秒鐘 )列車員 A: Please，Help us to keep the train clean.請協(xié)助我們，保持火車清潔衛(wèi)生。Luggage must not be put in the gateway.行李不準(zhǔn)放到過道上。Please keep gateways clear.請保持過道暢通。專業(yè)資料整理WORD格式場景 3： 3 車廂檢票專業(yè)資料整理WORD格式列車長： Welcome to our train. Now please show your ticket, it s the time to check ticket. Passenger

8、s without buying tickets, please go to NO.* car and make up the ticket.因時(shí)間緊沒有買票的旅客，請到* 號車廂辦理補(bǔ)票手續(xù)。 (停幾秒鐘，看旅客車票 )Whatsyour nationality請問您的國籍？旅客 C: America.列車長： May I know your name請問您的*？旅客 C: John.列車長： Spell your name please!麻煩您拼寫下您的名字！旅客 C：J-O-H-N, John.列車長： Ticket, please. Have your ticket back.您的票！

9、請把票拿好。場景 4: 3車廂晚點(diǎn)列車員 B：This is a temporary stop.現(xiàn)在是臨時(shí)停車。旅客 C：How long shall we stop here, please請問在這停車多久？列車員 B：It stays for about 15 minutes.停車大約 15 分。旅客 C：So the train is now 15 minutes late所以列車現(xiàn)在晚點(diǎn)15 分鐘？列車員 B：Please dont worry，the train will arriveon schedule.請別著急，列車將正點(diǎn)到達(dá)。專業(yè)資料整理WORD格式場景 5： 3 車廂丟東西

10、旅客 A：Excuse me My wallet has lost. Please help me !打攪一下？我的錢包丟了，請幫幫助。列車員 B：Take easy, relax! Please speak slowly. What have you got inside放松，說慢點(diǎn)，里面有什么東西？旅客 A：there is some cash, but my identity card is very important for me and there isa photo of my son.有一些現(xiàn)金，最重要的是我的*和我兒子的照片。列車員 B：、Dont worry. Well t

11、ry to find it for you.請不要著急，我們設(shè)法幫你找。we ll manage to give it back to you if we find it.請放心，如果我們找到了，我們設(shè)法轉(zhuǎn)交給你。We ll keep you informed.我們將隨時(shí)通知您。列車長： I have got a but I dont know whether it is yours我剛拾到，不知道是不是你的？Please take care of your valuables請.保管好貴重物品！旅客 A：thanks.場景 6： 3 車廂找醫(yī)生旅客 B ：Is there any docto

12、r in the train車上有醫(yī)生嗎？列車員 A：There is a hospital at the next station, will you get off the train there下一站有個醫(yī)院，您要不要再那里下車？旅客 B ：no, I have something important to do ,so must be quick to arrive Shenyang.不，我有重要的事情要趕時(shí)間，所以希望能快點(diǎn)到*。列車員 A：,let me try ,I will tell it to our chief-conductor, and he will broadcas

13、tthrough all the train. If someone is a doctor, he will help you.專業(yè)資料整理WORD格式讓我試試吧，我會將您的情況上報(bào)車長， 他將會在火車上播送， 如果有人是醫(yī)生，他會來幫助您的。旅客 B ：Thanks very much.萬分感謝。列車長： The destination will be reached in about ten minutes.還有大約 10 分鐘到達(dá)終點(diǎn)站Attention, please. The next station is Shenyang.請大家注意，下一X是*。Passengers for S

14、henyang station, please get ready.到*的乘客請做好下車準(zhǔn)備。列車員 B：Please take your belongings with you.請帶好自己的行李物品。We are looking forward to having you here again.我們期待著您下次乘車。Enjoy your stay in Shenyang.祝您在*愉快！專業(yè)資料整理WORD格式鐵路效勞英語情景對話擬提列車長班參與演出角色：列車長1 名、列車員 A 、列車員 B、旅客 A 、旅客 B、旅客 C(共6 名 )場景 1：9 車廂(找臥鋪 )列車員 A: Good m

15、orning , sir. Ticket, please.(遞車票)thanks for your cooperation!This is carriage nine. Let me help you 幫(助提行李上車 )早上好，先生！請出示車票，謝謝您的合作。這是9 車廂，我?guī)湍?。旅?A：thank you.謝謝。旅客 A: Excuse me, can you help me find my berth打攪一下，您能幫我找下我的鋪位嗎？列車員 B: Please show me your ticket, it says which berth is yours . Oh，your be

16、rthnumber is 17 upper ,follow me ,please.引(領(lǐng) ) This upper berth is yours.請出示下您的車票， 那上面有您的鋪位， 您的鋪位號是 17 上鋪，請跟我來，就是這個上鋪。旅客 A: T hanks, you are so kind. but there is someone on my berth. Look!謝謝您的幫助，但是已經(jīng)有人在我的鋪位上了，看。列車員 B:Sorry to trouble you. Im afraid you are in the wrong berth . Please changeyour sea

17、t.恐怕您走錯鋪位了，麻煩換下鋪位。旅客 B: what is it true Im so sorry. I will change at once. But I want to change alower berth ,would you help me 什么？是嗎？對不起，我馬上換.可是我想換一X下鋪的票，您能幫我嗎？列車員 B: You can have a change, but you have to pay the balance.您可以調(diào)換一下，不過您要補(bǔ)票價(jià)差。 換鋪Well manage to change the berth for you ,if someone gets

18、 off the train on the way.如果中途有人下車，我們就個給您調(diào)換個座位。專業(yè)資料整理WORD格式旅客 B:But I see there is an empty berth over there.列車員 B: Sorry, this berth is reserved. Somebody will get on board the train halfway.對不起，這個臥鋪是預(yù)留的，中途有人上車。旅客 B:Sorry.列車長： Dear passengers,welcome to take T12train, the train is from Haerbin to S

19、henyang. During the trip, if you have some trouble, please connect with the staff orthe chief or the police on the train, we will try our best to help you. The train is equiped with air-condition and the windows are intact, so smoking is not allowed in the car. If you want to smoke, please do it at

20、the connection of cars. I am the conductor *X of this train, I am appreciated of your understanding and support on behalf of our group. 旅客們，大家好，歡迎乘座 T12 次列車，本列車是由*開往*。在旅途中，如果您有困難的話，請與乘務(wù)員或列車長或乘警聯(lián)系，我們將盡最大力來幫助您。由于列車是空調(diào)車，窗戶為全封閉的，所以車內(nèi)禁止吸煙。如果您實(shí)在想吸煙，請到列車車廂的連接處吸煙。我是本次列車的列車長，對于您對我們工作的理解的支持，我代表本次乘務(wù)組向您表示感謝。場景

21、2: 9車廂餐車效勞旅客 B: Can you show me where the buffet car is please你能告訴我餐車在哪嗎？列車員 A: Yes, there is a restaurant carriage by soft sleeper carriage.Go straight ,youwill take it. Our restaurant opens at 6:00 pm for supper.是的，有餐車，在軟臥車廂旁邊。餐車下午6 點(diǎn)開場供應(yīng)晚餐。(空幾秒鐘 )列車員 A: Please，Help us to keep the train clean.請協(xié)助我

22、們，保持火車清潔衛(wèi)生。Luggage must not be put in the gateway.行李不準(zhǔn)放到過道上。Please keep gateways clear.專業(yè)資料整理WORD格式請保持過道暢通。餐車列車員 B：Good evening. Welcome to our dining car.晚上好。歡迎就餐。For how many您幾位？旅客 B:A table for four.四位。列車員 B： This way, please.您這邊請。Here is the menu.給您菜單。What would you like to have您想吃點(diǎn)什么？Anything t

23、o drink您喝點(diǎn)什么？We have cola, orange juice, green tea, and coffee, which one do you prefer我們有橘子汁、綠茶、咖啡，您喜歡哪一種？旅客 B: four green tea， please. and four bowls of rice, and some vegetables,please.四瓶綠茶，四碗飯，再來些蔬菜，謝謝。列車員 B： Wait a moment ,please.場景 3： 9 車廂檢票列車長： Welcome to our train. Now please show your ticke

24、t, it s the time to check ticket. Passengerswithout buying tickets, please go to NO 11 car and make up the ticket.因時(shí)間緊沒有買票的旅客，請到11 號車廂辦理補(bǔ)票手續(xù)。 (停幾秒鐘，看旅客車票 )Whatsyour nationality專業(yè)資料整理WORD格式請問您的國籍？旅客 C: America.列車長： May I know your name請問您的*？旅客 C: John.列車長： Spell your name please!麻煩您拼寫下您的名字！旅客 C：J-O-H

25、-N, John.列車長： I ll be keeping the berth ticket for you, Heres your ticket check. Youll have your ticket back before we arrive我.替你保管車票。這是您的換票證。下車前我會把票還給您的。場景 4: 9車廂臨時(shí)停車列車員 B：This is a temporary stop.現(xiàn)在是臨時(shí)停車。旅客 C：How long shall we stop here, please請問在這停車多久？列車員 B：It stays for about 15 minutes.停車大約 15 分

26、。旅客 C：So the train is now 15 minutes late所以列車現(xiàn)在晚點(diǎn)15 分鐘？列車員 B：Please dont worry，the train will arriveon schedule.請別著急，列車將正點(diǎn)到達(dá)。場景 5： 9 車廂找?guī)每?A：Excuse me Where is the washroom打攪一下，哪里有洗手間？列車員 B：There is a washroom at the end of each carriage.在每節(jié)車廂的末端都有洗漱間。專業(yè)資料整理WORD格式旅客 A：Why is the toilet locked廁所的門為什么鎖上了？列車員 B：The toilet is always locked when the train is at the station. When the trainbegins moving again we will unlock it.火車進(jìn)站后經(jīng)常要鎖上廁所的，火車重新開動后，我們就開門。The toilets are available only when the train is travelling.停車廁所是要鎖閉的，請開車后再使用旅客 A：OK.列車員 B：