信任的建立戰(zhàn)略文化改變的方法

1、史上最快最全的網(wǎng)絡(luò)文檔批量下載、史上最快最全的網(wǎng)絡(luò)文檔批量下載、上傳、處理，盡在：上傳、處理，盡在：http:/ INCTrust Building:Methods of Strategic Culture Change信任的建立信任的建立:戰(zhàn)略文化改變的方法戰(zhàn)略文化改變的方法 Mark Pixley 潘士禮General Manager 總經(jīng)理Leadership Inc利德順管理顧問有限公司史上最快最全的網(wǎng)絡(luò)文檔批量下載、史上最快最全的網(wǎng)絡(luò)文檔批量下載、上傳、處理，盡在：上傳、處理，盡在：http:/ INCTrust in Organizations組織機(jī)構(gòu)中的信任 As an orga

2、nization develops, trust becomes a measure of the strength and sustainability of the organization.當(dāng)組織機(jī)構(gòu)往前發(fā)展時(shí)，信任成為組織機(jī)構(gòu)是否具底蘊(yùn)及持續(xù)發(fā)展力的考量 Building trust is a challenge as it requires both organizational and individual changes 信任的建立頗具挑戰(zhàn)，因?yàn)樗枰M織機(jī)構(gòu)和個(gè)人二者同時(shí)進(jìn)行改變 These changes will result in a new corporate cult

3、ure這些變化最終將帶入新的企業(yè)文化史上最快最全的網(wǎng)絡(luò)文檔批量下載、史上最快最全的網(wǎng)絡(luò)文檔批量下載、上傳、處理，盡在：上傳、處理，盡在：http:/ INCChanging Nature of Organizations組織機(jī)構(gòu)的變化本質(zhì)Hierarchical等 級(jí) 分 明Networked扁 平 化后史上最快最全的網(wǎng)絡(luò)文檔批量下載、史上最快最全的網(wǎng)絡(luò)文檔批量下載、上傳、處理，盡在：上傳、處理，盡在：http:/ INC Cycle of Trust信任的循環(huán) Cycle of Distrust不信任的循環(huán)史上最快最全的網(wǎng)絡(luò)文檔批量下載、史上最快最全的網(wǎng)絡(luò)文檔批量下載、上傳、處理，盡在：上傳

4、、處理，盡在：http:/ INCMatching Challenge with Capabilities用能力迎接挑戰(zhàn)Challenge挑戰(zhàn)Capability能 力Boredom厭倦Stress壓力Development發(fā) 展史上最快最全的網(wǎng)絡(luò)文檔批量下載、史上最快最全的網(wǎng)絡(luò)文檔批量下載、上傳、處理，盡在：上傳、處理，盡在：http:/ INCPositive Expectancy積極的期望 Attitudes have a direct impact on the results of the organization結(jié)果如何態(tài)度是根本 Trust based organizations

5、 involve a belief about the organization and the individuals within the organization. 對(duì)組織機(jī)構(gòu)本身及對(duì)機(jī)構(gòu)內(nèi)個(gè)人的信任是以信任為基礎(chǔ)的組織機(jī)構(gòu)的基石史上最快最全的網(wǎng)絡(luò)文檔批量下載、史上最快最全的網(wǎng)絡(luò)文檔批量下載、上傳、處理，盡在：上傳、處理，盡在：http:/ INCThe Role of HR人力資源部的作用 Change Agents (Facilitating the change process)改變的代言人（引導(dǎo)改變的過程） Guides (Helping find out what is pos

6、sible and how to do it)指導(dǎo)（幫助找出什么是可能的、怎樣去做） Resource Providers (Providing access to support and training as needed)資源的提供者（為所需支持和培訓(xùn)提供協(xié)助） Nurturers (Provide necessary support and understanding)哺育者（提供必要的支持和理解）史上最快最全的網(wǎng)絡(luò)文檔批量下載、史上最快最全的網(wǎng)絡(luò)文檔批量下載、上傳、處理，盡在：上傳、處理，盡在：http:/ INCKey Aspects of a Trust based organi

7、zation以信任為基礎(chǔ)組織機(jī)構(gòu)的主要表現(xiàn)Sharing and communicating goals (where those goals are developed by those responsible for implementing)對(duì)欲達(dá)成的目標(biāo)及時(shí)進(jìn)行溝通和交流（由執(zhí)行責(zé)任人負(fù)責(zé)制定目標(biāo)）Creating a learning environment (with freedom to discuss and make mistakes營造學(xué)習(xí)交流的環(huán)境（有討論的自由，允許犯錯(cuò)誤）Developing self-directed work teams (which utiliz

8、e the capabilities of its members)應(yīng)用自主工作小組（旨在發(fā)揮小組成員的能力）史上最快最全的網(wǎng)絡(luò)文檔批量下載、史上最快最全的網(wǎng)絡(luò)文檔批量下載、上傳、處理，盡在：上傳、處理，盡在：http:/ INCSharing and Communicating Goals對(duì)欲達(dá)成目標(biāo)的溝通和交流 Strategy 策略 Goals 目標(biāo) Action Plans 行動(dòng)計(jì)劃史上最快最全的網(wǎng)絡(luò)文檔批量下載、史上最快最全的網(wǎng)絡(luò)文檔批量下載、上傳、處理，盡在：上傳、處理，盡在：http:/ INCGoal Planning Process目標(biāo)的規(guī)劃過程 A strategy has

9、 to be constructed and owned by those who will execute it策略的制定需由執(zhí)行者構(gòu)建并擁有 The process of creating goals enhances the capacity to execute建立目標(biāo)的過程有助于提高執(zhí)行的力度 Goals have to be written and involve accountability目標(biāo)須切實(shí)可行并認(rèn)真記錄在案史上最快最全的網(wǎng)絡(luò)文檔批量下載、史上最快最全的網(wǎng)絡(luò)文檔批量下載、上傳、處理，盡在：上傳、處理，盡在：http:/ INCCreating a Common Stor

10、y演繹一個(gè)共同的故事 The process of developing, executing and achieving goals creates a common story用發(fā)展變化的過程、實(shí)施及目標(biāo)的實(shí)現(xiàn)演繹成一個(gè)共同的故事 Stories should be record and shared within the organization故事應(yīng)歸檔并在機(jī)構(gòu)內(nèi)廣為宣傳史上最快最全的網(wǎng)絡(luò)文檔批量下載、史上最快最全的網(wǎng)絡(luò)文檔批量下載、上傳、處理，盡在：上傳、處理，盡在：http:/ INCCreating a Learning Environment營造一個(gè)學(xué)習(xí)交流的環(huán)境All exp

11、eriences (including mistakes) are learning experiences所有的經(jīng)驗(yàn)（包括犯錯(cuò)）均為學(xué)習(xí)到的經(jīng)驗(yàn)Reflecting 反思總結(jié)Doing 行動(dòng)Double Loop Learning雙 環(huán) 學(xué) 習(xí)史上最快最全的網(wǎng)絡(luò)文檔批量下載、史上最快最全的網(wǎng)絡(luò)文檔批量下載、上傳、處理，盡在：上傳、處理，盡在：http:/ INCProductive Communication具生產(chǎn)力的溝通Listening: The capacity to hear and understand others 聆聽：聆聽和理解他人的能力Question: The capac

12、ity to inquire into others understanding發(fā)問：了解他人是否理解的能力Empathy: The sense of what others are feeling 同理心：設(shè)身處地易位思考史上最快最全的網(wǎng)絡(luò)文檔批量下載、史上最快最全的網(wǎng)絡(luò)文檔批量下載、上傳、處理，盡在：上傳、處理，盡在：http:/ INCSocial Operating Mechanisms社會(huì)運(yùn)作機(jī)制 Methods to enhance communication and interaction within an organization促進(jìn)溝通和交流的辦法 Internet互聯(lián)網(wǎng)

13、Managerial retreats管理層外訓(xùn) Planning and Review session規(guī)劃和回顧 Team building programs團(tuán)隊(duì)建設(shè)方案 Coaching and Mentoring訓(xùn)練和指導(dǎo)史上最快最全的網(wǎng)絡(luò)文檔批量下載、史上最快最全的網(wǎng)絡(luò)文檔批量下載、上傳、處理，盡在：上傳、處理，盡在：http:/ INCDeveloping Self-Directed Work Teams自主工作小組Self-directed work teams are formally established work groups in which all team membe

14、rs undertake task and approach problems without direct involvement of management自主工作小組系正式建立的工作小組，小組成員承擔(dān)任務(wù)并發(fā)現(xiàn)、解決問題，管理層不必直接介入。Given challenging goals, sufficient training and reasonable guidelines, self-directed work teams produce high quality communication and involvement鑒于欲達(dá)成的目標(biāo)很有挑戰(zhàn)性，充足的培訓(xùn)、合理的指導(dǎo)綱要、自

15、主工作小組將成就高質(zhì)量的溝通和積極的參與The purpose is to capitalize on the knowledge and skills of a large number of people for the highest possible level of results目的在于充分利用廣大員工的智慧和技巧以獲取高質(zhì)量的成效史上最快最全的網(wǎng)絡(luò)文檔批量下載、史上最快最全的網(wǎng)絡(luò)文檔批量下載、上傳、處理，盡在：上傳、處理，盡在：http:/ INCResponsibility, Diversity and Leadership責(zé)任、多樣性及領(lǐng)導(dǎo)力The act of giving

16、 people responsibility tends to make them responsible放權(quán)意味著讓人們負(fù)起責(zé)任Most successful teams have a range diverse members who enhance the groups capacity大多數(shù)成功的團(tuán)隊(duì)之所以成功在于其成員的多樣性/多面性，從而提高團(tuán)隊(duì)的整體能力Leadership often shifts within a self-directed work team according to the situation 隨著形勢(shì)的變幻，領(lǐng)導(dǎo)力常常在自主工作小組間交替史上最快最全的網(wǎng)絡(luò)文檔批量下載、史上最快最全的網(wǎng)絡(luò)文檔批量下載、上傳、處理，盡在：上傳、處理，盡在：http:/ INCTypes of Teams小組的類型Operating teams營運(yùn)小組Departmental teams部門小組Cross-functional teams功能交叉小組Project teams項(xiàng)目小組Ideally will be the responsibility, not an additional responsibility理想境界，職責(zé)而非額外的責(zé)任史上最快最全的網(wǎng)絡(luò)文檔批量下載、史上最快最全的網(wǎng)絡(luò)文檔批量下載、上傳、處理，