酒店總機(jī)日常英語口語

1、快捷服務(wù)中心日常英語1.請(qǐng)您重復(fù)一次好嗎？May I beg your pardon?2.請(qǐng)拼出客人的名字好嗎？How to spell the guests name please?3.對(duì)不起，我們?cè)诰频晗到y(tǒng)里找不到客人的名字。I am sorry. We didnt find the guest name in our hotel system.5.介意我把電話轉(zhuǎn)接到前臺(tái)讓他們?yōu)槟橐幌?，好嗎？Would you mind connecting the line to reception to check it?6.我再幫您查一下，請(qǐng)稍等。I will double check it fo

2、r you. Just a moment please.7.很抱歉，讓您久等了。I am sorry to have kept you waiting.8.請(qǐng)您講慢一點(diǎn)（大聲點(diǎn)），好嗎？Could you speak more slowly(loudly)?9.為您轉(zhuǎn)接。I will connect/transfer it for you.10.您好，先生。這里是總機(jī)，您有一個(gè)外線電話，方便我?guī)湍舆M(jìn)來嗎？How are you, sir? This is Express Service. You have an outside line. The guest name is XXX. May

3、 I put it through？11.我可以幫您轉(zhuǎn)到禮賓部/康體部/前臺(tái)，我的同事可以幫您。I will put you through to the concierge/work out/reception. They can help you. 12.對(duì)不起，先生，我們不可以透露客人的房號(hào)。I am sorry, sir, we are not allowed to disclose our guests room number.13.還有什么可以幫您？感謝致電。祝您一天愉快。Anything else I can do for you? Thanks for calling. Hav

4、e a nice day.14.需要我?guī)湍D(zhuǎn)接嗎？May I transfer the call for you?15.能告訴我您不想被打擾的時(shí)間是哪個(gè)時(shí)間段？Could you tell me what period you dont want to be disturbed.16.我明天要8點(diǎn)叫醒服務(wù)。-好的XX先生，請(qǐng)問您需要五分鐘后的二次叫醒么？XX先生，您的房間號(hào)碼是XX，您預(yù)訂了明早8點(diǎn)鐘的叫醒服務(wù)。我們明天會(huì)準(zhǔn)時(shí)叫醒您的，晚安。I want a wake up call/morning call at 8am.-No problem Mr.XX, do you need seco

5、nd reminding call after 5 minutes. Yes, your room number is XX. You booked 8 oclock wake up call tomorrow morning. We will call you on time. Good night.17.早上好，先生，您的8點(diǎn)鐘叫醒時(shí)間到了。Good morning, Mr.XX, this is your wake up call at 8 oclock. Have a nice day.18.請(qǐng)你立刻派人到我的房間來好嗎？-是的，先生，我馬上叫服務(wù)員過去。Could you send

6、someone to my room right away?-Yes, sir, I will call an attendant to your room right away.19.請(qǐng)先撥9，然后撥您所要打的號(hào)碼。How can I make an external call? -Please dial 9 first, and then the telephone number.20.請(qǐng)問您想吃點(diǎn)什么呢？ May I take your order?21.王先生，您的房間號(hào)碼是1118，您點(diǎn)了一杯鮮榨橙汁，一份牛肉漢堡，一份芝士蛋糕。我們會(huì)在30分鐘之內(nèi)送到您的房間。 Mr. Wang,

7、 your room number is 1118.You ordered on glass of fresh orange juice, one beef burger, one cheese cake, is that right? We will deliver the food to your room in 30 minutes.22.對(duì)不起，給您造成了不便。 We are very sorry for the inconvenience.Business Center當(dāng)客人需要復(fù)印時(shí)1.請(qǐng)問您需要復(fù)印多少張？How many copies do you need?2.請(qǐng)問您是印彩色

8、還是黑白？A3還是A4？ May I know you prefer color or white&black? How about the size, A3 or A4?3.請(qǐng)問每樣一張嗎？/一套嗎？1 page of each?/1 set?4.請(qǐng)問您需要放大嗎？（縮小/加深/淺一點(diǎn)） Would you like it enlarged?(reduced/dark/light)5.印好了，這是您的原件Here you are, and these are your originals.6.您需要裝訂么？Do you need binding? 客人需要打印時(shí)1

9、.打印3元一張。3 yuan per page for print.2.正在預(yù)熱，請(qǐng)稍等。Its warming up, just a moment please.3.對(duì)不起，先生，您的文件完成了，請(qǐng)您校對(duì)，看看有無需要修改的地方。Excuse me, sir, I have finished typing your documents, please proof-read it. 當(dāng)客人需要傳真時(shí)1.請(qǐng)問傳真號(hào)碼是多少？May I have your fax number?2.對(duì)不起，傳真號(hào)碼不對(duì)，請(qǐng)您檢查一下好嗎？ Im sorry, the fax number is

10、 wrong, would you please check it?3.已經(jīng)傳真成功了，這是發(fā)送報(bào)告。It is finished. This is sending report. 當(dāng)客人需要發(fā)快件時(shí)1.請(qǐng)問您的快遞是國(guó)內(nèi)還是國(guó)際？Will you send the domestic or international express?2.這是快件登記表，請(qǐng)您填寫收件人姓名、地址、公司名稱及電話號(hào)碼。This is an EMS form, please fill the receivers name, address, telephone number.3.大約5天時(shí)間可以到美國(guó)，我

11、們的收費(fèi)是根據(jù)快件的重量，請(qǐng)把文件交給我稱一下好嗎？It will reach the U.S. in 5 days. We charge according to the weight, please let me weight it.4.順便說一下，藥品、液體、粉末、易碎品等不能寄。By the way, medicine, liquids, fragile articles by mail etc, are limited to be sent。5.謝謝，請(qǐng)您在這簽名。Thank you, please sign your name here.會(huì)議室1.您一共有幾位開會(huì)？How many

12、 people Is this for / will there be?2.您需要投影儀嗎？Do you need a projector?3.可以給我您的電話號(hào)碼。Could you give me your telephone number, please?4.今天下午2點(diǎn)到4點(diǎn)您可以用會(huì)議室。每小時(shí)160元。 You could use this meeting room between 2 to 4pm today, the cost is 160 per hour. Is that ok? 5.我們會(huì)在開會(huì)前準(zhǔn)備好一切。Everything will be ready in meeting beginning.訂機(jī)票/火車票1.我們可以為您訂票We can book a ticket for you.2.您要哪一天的票。Which date would you like tickets for?3.您最好來商務(wù)中心確認(rèn)一下。我們需要您的護(hù)照信息。Youd better come to business center when you are convenient. Because we need to confirm your passport information.4.請(qǐng)?zhí)峁┠淖o(hù)照或身份證。