洲際酒店集團(tuán)管理培訓(xùn)與發(fā)展課程(共87頁)

1、精選優(yōu)質(zhì)文檔-傾情為你奉上專心-專注-專業(yè)管理培訓(xùn)與發(fā)展管理培訓(xùn)與發(fā)展Managing Training & Development for the Business介紹介紹歡迎參加“管理培訓(xùn)與發(fā)展”課程，這個(gè)三天的課程是專為部門培訓(xùn)協(xié)調(diào)員所設(shè)計(jì)的。Welcome to this workbook. It has been designed to support the three-day Managing Training & Development for the Business workshop for Departmental Training coordinators.在工作手冊中

2、，大家會看到不同的標(biāo)記Through the workbook, you will see various icons: 停下來思考一下Invites you to pause and think for a few moments寫下您自己的想法Invites you to write your own thoughts表示有練習(xí)需要完成 Indicates an exercise for you to complete 表示進(jìn)行案例分析的小組需要完成練習(xí) Indicates an exercise to complete in your case study group注意！ Take n

3、ote! / NB手冊每頁留出空白以便您記錄下學(xué)習(xí)要點(diǎn)。The workbook has been purposely designed with wide margins and lots of space for you to make your own notes and reminders of learning points.培訓(xùn)目標(biāo)培訓(xùn)目標(biāo)/Objectives任何培訓(xùn)課程都有目標(biāo)，我們希望您能夠閱讀此學(xué)員手冊，參加培訓(xùn)并完成練習(xí)，在培訓(xùn)結(jié)束之后，您將能夠：All workshops and sessions need to have formal objectives, and

4、we hope that by reading the workbook, attending the workshop and taking part in the related exercises, you will be able to:精選優(yōu)質(zhì)文檔-傾情為你奉上專心-專注-專業(yè)解釋在您的職責(zé)范圍內(nèi)對組織培訓(xùn)和發(fā)展所起的作用Explain your role for organising training and development of people within your area of responsibility在您的職責(zé)范圍內(nèi)，發(fā)現(xiàn)培訓(xùn)和發(fā)展的需求以滿足相關(guān)的經(jīng)營需要Id

5、entify training and development needs within your area of responsibility to meet the strategic issues for the relevant business plan設(shè)定培訓(xùn)目標(biāo)并運(yùn)用不同的方法以達(dá)到理想的結(jié)果Set learning objectives to achieve desired outcomes using a variety of development methods為部門和個(gè)人建立培訓(xùn)計(jì)劃并進(jìn)行溝通，該計(jì)劃包含完成期限并能滿足您職責(zé)范圍內(nèi)的優(yōu)先需求Build and comm

6、unicate a plan for a specified time period, to meet priority needs in your area, for both groups and individuals解釋如何評估培訓(xùn)與發(fā)展活動Explain how to evaluate training and development activity簡而言之，此培訓(xùn)課程是為了幫助您在您職責(zé)范圍內(nèi)管理員工的發(fā)展以獲得他們對部門，對酒店經(jīng)營以及對自己的最好的最佳結(jié)果。In short, an important part of coming on this workshop is to

7、 help you to manage the development of people within your department or area of responsibility, to get the best out of them for your department, the business and for themselves.而且，每次培訓(xùn)后你都會記得一起參加課程的學(xué)員，以便今后建立聯(lián)系。As always, when attending workshops, it can be helpful to remember who was there with you i

8、n case you want to contact each other afterwards.精選優(yōu)質(zhì)文檔-傾情為你奉上專心-專注-專業(yè) 您可以記下共同參加此次培訓(xùn)的學(xué)員信息：You might like to make a note here of the other people attending your workshop:姓名姓名 /Name 酒店酒店/Hotel 聯(lián)系電話聯(lián)系電話/Contact Number我們希望您能夠喜歡運(yùn)用這本學(xué)員手冊，充分享受這次培訓(xùn)。如果您有任何問題，請隨時(shí)與我聯(lián)絡(luò)。 We hope you will enjoy using this workboo

9、k, and attending the workshop. If you have any questions at all, then please do not hesitate to ask your tutor/facilitator.精選優(yōu)質(zhì)文檔-傾情為你奉上專心-專注-專業(yè)目錄目錄/Contents頁數(shù)/Page1目標(biāo)介紹/Introduction & objectives of the workshop第一部分第一部分 Section One Sessions61、介紹培訓(xùn)與發(fā)展/Introduction to Training & Development112、明確角色與職責(zé)

10、/Who does that? Roles and Responsibilities143、創(chuàng)建合適的環(huán)境/How people learn Creating the Right Conditions224、運(yùn)用系統(tǒng)的方法/Where do I start? Applying a Systematic Approach255、識別培訓(xùn)需求與優(yōu)先順序開始計(jì)劃/Identifying business needs and priorities Starting to Plan446、制定計(jì)劃 為部門和個(gè)人/Making a plan Planning for Groups and Individu

11、als497、實(shí)施培訓(xùn)與發(fā)展/Implementing Training and Development548、回顧與評估/What difference did it make? Reviewing & Evaluation60個(gè)人學(xué)習(xí)筆記/Personal Learning Log第二部分第二部分 案例分析案例分析/Section Two Case Study Exercise61案例分析練習(xí) Case Study Exercises第三部分第三部分 回到工作崗位回到工作崗位/Section Three Back-to-work69聯(lián)系到工作崗位的練習(xí)活動 Back-to-work Act

12、ivities 以上所有的內(nèi)容都包含在學(xué)員手冊中。在培訓(xùn)過程中，您可能需要在某些方面多花些時(shí)間，其他地方少花些時(shí)間。這是因?yàn)檎n程的培訓(xùn)員希望滿足所有學(xué)員的需求。The content above can all be found in this workbook. You might find that on your workshop you spend more time on some areas, and less time on others. This is because your trainer will try to meet the needs of your group.

13、 精選優(yōu)質(zhì)文檔-傾情為你奉上專心-專注-專業(yè) 在培訓(xùn)之前，先花點(diǎn)時(shí)間思考一下您為什么要參加這個(gè)培訓(xùn)以及在培訓(xùn)結(jié)束后您希望有什么收獲？你的個(gè)人目標(biāo)是什么？Before you start on the rest of the content, it is worth spending some time thinking about why you are attending, what you would like to gain as a result. What are your personal aims for the workshop?請把您的想法寫下來：Write them in

14、here: 在培訓(xùn)結(jié)束后我們再來看一看這次培訓(xùn)是否達(dá)到了您的目標(biāo)Return to them at the end of the workshop and check if they have been met.精選優(yōu)質(zhì)文檔-傾情為你奉上專心-專注-專業(yè)第一部分第一部分SECTION 1第一章第一章Session One介紹介紹“培訓(xùn)與發(fā)展培訓(xùn)與發(fā)展”Introduction to Training & Development介紹介紹/ Introduction作為一名部門培訓(xùn)協(xié)調(diào)員，您要在很多方面承擔(dān)起責(zé)任以幫助部門更好的運(yùn)行，并為酒店的成功經(jīng)營作出貢獻(xiàn)。In your role as a

15、departmental training co-ordinator, you will be responsible for many factors that help your department to run smoothly and contribute to making the business successful.在您所能控制的范圍內(nèi)，最為昂貴的項(xiàng)目 至少是最昂貴的之一 就是勞動力成本。勞動力成本有很多因素組成，直接成本如工資、員工離職及替換成本等。Within the areas of your control, one of the most if not the mo

16、st expensive items you control will be the cost of employing people. The costs are made up of many things. There are direct costs such as wage costs, and the costs of labour turnover and replacing people.但更多是非直接成本 如員工犯錯誤、顧客不滿意、員工對工作不能盡心盡力等。There are also many and varied indirect costs such as the co

17、sts of mistakes, costs of dissatisfied customers, costs of people not giving their best commitment to the job etc. 考慮到那些潛在成本和希望經(jīng)營獲得最佳產(chǎn)出的愿望，部門內(nèi)每個(gè)員工都能有最佳表現(xiàn)是非常重要的。事實(shí)證明對培訓(xùn)和發(fā)展的有效管理是我們達(dá)到上述目標(biāo)的一種有效工具。Because of the potential costs, and to gain the best results for the business, it is important that all depa

18、rtments are able to get the best from the individuals within the team. It is a proven fact that the skilful management of training and development is an effective tool to help you do this. 當(dāng)然，如果您要對一個(gè)大部門負(fù)責(zé)或者手下員工數(shù)量眾多，您不可能負(fù)責(zé)所有的培訓(xùn)。這是設(shè)立部門培訓(xùn)協(xié)調(diào)員的目的所在，您知道如何管理部門內(nèi)的培訓(xùn)流程以確保滿足需求，從而使公司和員工都從中得到好處。Of course, if you

19、 are responsible for a large department, or have a number of people in your team, you cannot hope to do all the training yourself. It is important in your department co-ordinator role, that you know how to manage the process of training within your department so that you are able to ensure that what

20、 needs to get done gets 精選優(yōu)質(zhì)文檔-傾情為你奉上專心-專注-專業(yè)done, and that both the business and the people benefit as a result. 在本章節(jié)中，我們將討論：In this section we will look at:理解培訓(xùn)與發(fā)展/Understanding training and development做好培訓(xùn)與發(fā)展的好處/Benefits of getting it right培訓(xùn)與發(fā)展的潛在障礙/Potential blockages in getting it done在本章節(jié)結(jié)束后，

21、您將能夠By the end of this section and related exercises you will be able to:解釋培訓(xùn)與發(fā)展所包括的主要內(nèi)容及其與你的部門和你的角色的聯(lián)系/Explain the key activities that are covered by training and development and how they relate to the department and coordinator解釋培訓(xùn)與發(fā)展的好處/Explain the key benefits of training and development識別培訓(xùn)與發(fā)展的

22、潛在障礙/Identify potential blockages to training and development activity描述成功管理員工的培訓(xùn)與發(fā)展應(yīng)具備的素質(zhì)/Describe the qualities required to successfully manage training and development of other people精選優(yōu)質(zhì)文檔-傾情為你奉上專心-專注-專業(yè)理解培訓(xùn)與發(fā)展理解培訓(xùn)與發(fā)展/Understanding training and development良好的培訓(xùn)和發(fā)展活動包括作出計(jì)劃作出計(jì)劃/planning 以給予員工員工/pe

23、ople 機(jī)會學(xué)習(xí)并發(fā)揮他們的潛力潛力/potential，最終達(dá)到工作要求的績效績效/performance 標(biāo)準(zhǔn)。Good training and development activities involve planning to give people a chance to learn and achieve their potential and the performance standards that the job demands.良好的培訓(xùn)和發(fā)展可以用 4P 來概括：Good training and development activity is therefore

24、about these four Ps:計(jì)劃/Planning員工/People潛力/Potential績效/Performance培訓(xùn)和發(fā)展組織得越好，我們就越有可能獲得最大的好處。The better organised the training and development effort, the more likely we are to be able to make the best of the benefits.酒店內(nèi)任何部門、任何崗位都包含下列內(nèi)容Working in any role in any department in the hotel takes a rich

25、mixture of知識/knowledge 對工作的了解程度/knowing about the job技能/Skills 做好工作所需的技能/Skills to be able to do the job態(tài)度/Attitude 做好工作應(yīng)具備的正確的態(tài)度/Having the right attitude for the job精選優(yōu)質(zhì)文檔-傾情為你奉上專心-專注-專業(yè) 練習(xí) 1.1 /EXERCISE: 1.1 考慮您部門內(nèi)某些工作崗位對知識、技能、態(tài)度的要求Think of the requirements for knowledge, skills and attitudes for

26、 some of the jobs in your department工作職位工作職位 需要的知識需要的知識 需要的技能需要的技能 需要的態(tài)度需要的態(tài)度Job title Knowledge required Skills required Attitudes required 練習(xí) 1.2 /EXERCISE: 1.2 如果所有培訓(xùn)和發(fā)展活動都開展地富有成效，對下列人群有什么好處？What are some of the benefits for these groups of people if all the training and development is carried ou

27、t and completed effectively?公司公司/酒店酒店 顧客顧客 涉及員工涉及員工 您自己您自己Company/Hotel Customer/Guest The individual concerned You 您可能意識到有關(guān)上述原則，理論上非常不錯，但如果付諸實(shí)施就會非常復(fù)雜 特別是您將不得不依賴于其他人的幫助和支持。You have probably realised that with all principles of managing people, the theories are sound, but putting it all into practice

28、 is more complicated particularly if you have to rely on others to help you.精選優(yōu)質(zhì)文檔-傾情為你奉上專心-專注-專業(yè)了解一些在培訓(xùn)和發(fā)展過程中可能涉及到的障礙對我們會有很大的幫助。It may be helpful to understand a little about some of the blockages that can be involved in gaining and maintaining enough energy and commitment for training and developm

29、ent. 練習(xí) 1.3 /EXERCISE: 1.3 列出您作為部門培訓(xùn)協(xié)調(diào)員在實(shí)施培訓(xùn)和發(fā)展中可能會碰到的障礙：List any barriers or blockages to training and development that you may encounter in your role as department training co-ordinator: 認(rèn)清存在的障礙是在部門中實(shí)施培訓(xùn)和發(fā)展的第一步。Knowing that certain barriers exist is the first step in managing the training and deve

30、lopment of people in your team.完成聯(lián)系到工作崗位的練習(xí)一（第完成聯(lián)系到工作崗位的練習(xí)一（第 71 頁）頁）See Activity One in the Back-to-Work section at the end of this workbook (page 71).精選優(yōu)質(zhì)文檔-傾情為你奉上專心-專注-專業(yè)第二章第二章Session Two明確角色與職責(zé)明確角色與職責(zé)/Roles and Responsibilities您作為部門培訓(xùn)協(xié)調(diào)員的責(zé)任您作為部門培訓(xùn)協(xié)調(diào)員的責(zé)任Your responsibility as a departmental train

31、ing coordinator要在盡可能短的時(shí)間內(nèi)，以盡可能少的支出，使培訓(xùn)和發(fā)展活動獲得成功，這需要：Your responsibility as a departmental training co-ordinator合適的人從事/the right people doing 合適的工作/the right thing at 在合適的時(shí)間/the right time在本章節(jié)我們將討論：In this section we will look at:您對培訓(xùn)和發(fā)展的責(zé)任/Your responsibilities for training and development其他員工和責(zé)任/Ot

32、her people and responsibilities如何與酒店相關(guān)/How it links with the context of the company用所學(xué)的知識進(jìn)行案例分析/Relating your learning to a case study exercise在本章節(jié)結(jié)束后，您將能夠：By the end of this section and related exercises you will be able to:描述部門培訓(xùn)協(xié)調(diào)員的角色和職責(zé)Describe your role and responsibility as a departmental trai

33、ning co-ordinator解釋您的職責(zé)以及為什么這對酒店經(jīng)營很重要Explain that responsibility and why it is important to the hotel and the company總體而言，培訓(xùn)和發(fā)展的責(zé)任有以下 5 類：Broadly speaking, the responsibilities for training and development fall into 5 main categories:員工/The individual精選優(yōu)質(zhì)文檔-傾情為你奉上專心-專注-專業(yè)部門培訓(xùn)員和部門培訓(xùn)協(xié)調(diào)員/The department

34、al trainer and training coordinator部門經(jīng)理/The departmental manager酒店高級管理層/the senior managers集團(tuán)總部 如區(qū)域培訓(xùn)經(jīng)理或區(qū)域培訓(xùn)總監(jiān)/the company represented by the regional training manager and area director of training精選優(yōu)質(zhì)文檔-傾情為你奉上專心-專注-專業(yè) 練習(xí) 2.1/ EXERCISE: 2.1 考慮與您的關(guān)系 您認(rèn)為他們的關(guān)鍵職責(zé)是什么？Consider each of these as they relate

35、 to you what do you think the key responsibilities are?1、 個(gè)人/ The Individual2、 部門培訓(xùn)員/ The Departmental Trainer3、 部門經(jīng)理/ The Departmental Manager4、 酒店高級管理層/The Senior Manager/s5、 集團(tuán)公司 區(qū)域培訓(xùn)經(jīng)理或培訓(xùn)總監(jiān)/The Company represented by the Regional Training Manager and Area Director of Training根據(jù)所提供的內(nèi)容進(jìn)行案例分析并完成練習(xí)根

36、據(jù)所提供的內(nèi)容進(jìn)行案例分析并完成練習(xí) 1。You should now turn to SECTION 2 of this workbook, and begin to work on Exercise One from the Case Study (page 61).精選優(yōu)質(zhì)文檔-傾情為你奉上專心-專注-專業(yè)第三章第三章Session Three創(chuàng)建合適的環(huán)境創(chuàng)建合適的環(huán)境/Creating the Right Conditions人們?nèi)绾螌W(xué)習(xí)，如何才能創(chuàng)建合適的環(huán)境人們?nèi)绾螌W(xué)習(xí)，如何才能創(chuàng)建合適的環(huán)境How people learn, and how to create the righ

37、t conditions您將發(fā)現(xiàn)，部門培訓(xùn)協(xié)調(diào)員的關(guān)鍵責(zé)任之一就是要幫助部門成員了解使自己達(dá)到標(biāo)準(zhǔn)的知識以充分發(fā)揮其潛能。As you will be discovering, one of your key responsibilities as a departmental training co-ordinator lies in helping people in your team to learn about the things they need to know in order to perform to the standards required, and to achi

38、eve their own potential.要幫助員工有效地學(xué)習(xí)的關(guān)鍵之一是要了解學(xué)習(xí)過程。A key to being effective in helping people to learn is to understand some of the process of learning. 在這部分我們將討論：In this part of your workbook you will learn about:人們?nèi)绾螌W(xué)習(xí)/How people learn不同的發(fā)展方式/Different development methods為學(xué)習(xí)創(chuàng)造一個(gè)合適的環(huán)境/Creating right e

39、nvironment for learning在本章節(jié)結(jié)束后，您將能夠：By the end of this section and related exercises you will be able to:描述學(xué)習(xí)過程以及部門培訓(xùn)協(xié)調(diào)員在此過程中的作用/Describe the learning process and the role of the training coordinator in helping with the process解釋不同的發(fā)展方法以及如何在部門中加以運(yùn)用/Explain different methods of development and how th

40、ey might be used within the department描述學(xué)習(xí)文化的關(guān)聯(lián)以及如何在部門和工作環(huán)境中加以實(shí)施/Describe the relevance of a learning culture and how it might be developed within the department or a work situation您將運(yùn)用您所學(xué)進(jìn)行案例分析You will apply your learning from this section to an exercise in the case study.精選優(yōu)質(zhì)文檔-傾情為你奉上專心-專注-專業(yè)人們?nèi)绾螌W(xué)

41、習(xí)人們?nèi)绾螌W(xué)習(xí)/How people learn一般來說，當(dāng)我們準(zhǔn)備學(xué)習(xí)新的東西，大都按以下模式來進(jìn)行：Broadly speaking, when any of us set out to learn anything new, we generally follow a pattern. It goes like this:首先，我們需要有學(xué)習(xí)的意愿，動機(jī)或誘因意愿，動機(jī)或誘因/desire, trigger or motivation to learn。這有可能由外部因素來驅(qū)動，如加薪升職等，但更為常見的內(nèi)心因素，如想更為自信，自我價(jià)值實(shí)現(xiàn)，好奇心或競爭心理等。Firstly, we n

42、eed to have a desire, trigger or motivation to learn. This may be driven by external factors such as increased pay and reward, but more often than not it is driven by internal factors such as a feeling of confidence, a sense of self-worth and value, curiosity or competition.其次，有了學(xué)習(xí)的愿望后，我們一般會試圖開始探明這個(gè)

43、主題 以學(xué)習(xí)駕駛為例。一旦我們決定去學(xué)習(xí)駕駛，我們通常會打算尋找合適的人選來教我們，可能是親戚、朋友亦或是駕校。第一次坐上駕駛席并開始了解駕駛是怎么一回事。這個(gè)過程用專業(yè)術(shù)語來說我們正在獲得信息獲得信息/acquiring information。Next, having formed the desire to learn, we generally tend to begin finding out about the subject take learning to drive as an example. Once we have decided to learn to drive,

44、very often we set out to find the right person to teach us, the right relative, friend or driving school. We sit in the car for the first time in the driving seat and begin to work out how it all works. In learning terms we are acquiring information. 接下來就是得到所有的信息并盡量去理解。這叫作我們正在消化信息并增加理解消化信息并增加理解/assi

45、milating the information and developing our understanding。這一步需要清晰的指示、解釋或者能觀摩其他人的演示。The next steps in learning are to take all the information in and try to make sense of it. At this point we are assimilating the information and developing our understanding. This stage can be helped by having clear i

46、nstructions, explanations and perhaps being able to watch someone else demonstrate.當(dāng)然，僅僅觀摩別人演示或聽到解釋并不意味著我們已經(jīng)理解 如果是學(xué)習(xí)駕駛的話就太危險(xiǎn)了！最終我們需要形成自己的理解模式形成自己的理解模式/form our own pattern of understanding。這與我們平時(shí)所說的“恍然大悟”十分相似，我們突然理解并獲得對我們先前并不明白事物的洞察力。Of course, just because we watch someone else, or have it all expl

47、ained to us does not mean that we understand that would be especially dangerous if we were learning to drive! Eventually, we need to form our own pattern of understanding. A similar process to the one when “the penny drops” and we suddenly understand or gain new insights into things we didnt know be

48、fore. 最后，一旦形成了對如何駕駛和避開路途障礙的自身理解，我們通過駕駛考試來測試我們測試我們精選優(yōu)質(zhì)文檔-傾情為你奉上專心-專注-專業(yè)的理解的理解/test our understanding。Lastly, having formed a way of understanding how to drive the car, and avoid everything else on the road, we test our understanding by taking our driving test. 如果考試不是太難，那么我們要么通過了考試，要么愿意再次參加。但是如果測試或整個(gè)學(xué)

49、習(xí)過程太令人可怕，我們可能會放棄駕駛。If the test is not too difficult, then we either pass, or gain the commitment to take it again. However, if the test and the whole experience is too dreadful, then we might never want to drive again.綜上所述，整個(gè)學(xué)習(xí)過程就好比一個(gè)循環(huán) 在現(xiàn)實(shí)中，我們學(xué)無止境Put together, the whole process looks like a circle

50、as in reality, we do not stop learning 練習(xí) 3.1/ EXERCISE: 3.1 和您的小組成員討論你們將如何幫助您的學(xué)員完成培訓(xùn)循環(huán)In your group, discuss how as departmental training co-ordinators, you can help your learners to go around and complete the learning cycle.產(chǎn)生學(xué)習(xí)愿望/Forming a Desire to LearnDesire to learnAcquire informationForm a p

51、atternof understandingTest out the learningAssimilate information精選優(yōu)質(zhì)文檔-傾情為你奉上專心-專注-專業(yè)獲取信息/Acquiring Information吸收信息/Assimilating Information形成理解模式/Forming a Pattern of Understanding檢驗(yàn)所學(xué)/Testing out the Learning精選優(yōu)質(zhì)文檔-傾情為你奉上專心-專注-專業(yè)不同的發(fā)展方式不同的發(fā)展方式/Different development methods 練習(xí) 3.2/ EXERCISE: 3.2 思

52、考您可能會使用的發(fā)展他人的方法并列舉出來Think about the ways of developing people you might use List some down here:從您的列舉中我們可以發(fā)現(xiàn)，您所能使用的許多方法要比實(shí)施一個(gè)培訓(xùn)課程更為快速、容易和富有成效。As you can see from your list, many of the development methods you are able to use are quicker, easier and more effective than applying a training session. 所以

53、，在您推出培訓(xùn)課程之前，先思考一下有否可以使用的替代方案。Therefore, before you launch into training, think about the alternative you could use. 使用不同的方法可以Using a variety of methods will:發(fā)展您自己 因?yàn)槟龅脑蕉?，就得到越多Develop you as the more you do, the better you get發(fā)展您的高級員工 因?yàn)樗麄儠嗟貐⑴cDevelop your senior team members - as they can get more

54、 involved精選優(yōu)質(zhì)文檔-傾情為你奉上專心-專注-專業(yè)發(fā)展您部門內(nèi)每一個(gè)員工 因?yàn)樗麄兛梢詮牟煌姆椒ê屯緩街袑W(xué)習(xí)Develop your individual team members - as they learn through a variety of ways and means不同的發(fā)展方式不同的發(fā)展方式/ Different development methods在前頁中，可能已經(jīng)包括了部分或全部下列方法：In your list on the previous page, you may have included some, or all, of the followi

55、ng:授權(quán)/Delegation觀察/Observation增加責(zé)任/Increased responsibility會議/Meeting & briefing新項(xiàng)目或特殊任務(wù)/New projects & Special assignments工作交談和評估/Job Chats & appraisals交叉培訓(xùn)/Cross Training閱讀/Reading一對一培訓(xùn)/One to one training視頻/Videos輔導(dǎo)/Coaching網(wǎng)絡(luò)培訓(xùn)/Computer based training反饋/Feedback精選優(yōu)質(zhì)文檔-傾情為你奉上專心-專注-專業(yè)創(chuàng)建合適的環(huán)境創(chuàng)建合適的環(huán)

56、境/Creating the right environment部門培訓(xùn)協(xié)調(diào)員的重要作用之一就是要創(chuàng)建一個(gè)有利于學(xué)習(xí)的最有效的環(huán)境。A vital part of your role as a departmental training co-ordinator in the business is to generate the best and most effective culture for learning.這包含要確保您手下直接或間接的下屬都獲得合適水平的支持和挑戰(zhàn)。This involves ensuring that everyone under your direct an

57、d indirect influence has the right degree of challenge and support.A motivating environment where people want to learn and do better.Temporarily this may feel nice, but it is very cosy and complacent.People easily become bored and stop trying.In this area, people become bored, cynical, apathetic and

58、 critical. People will leave.An environment where people feel pressurised and blamed.Probably a lot of stress in this area.HIGH CHALLENGELOW CHALLENGE(for employees)LOW SUPPORTHIGH SUPPORT精選優(yōu)質(zhì)文檔-傾情為你奉上專心-專注-專業(yè) 練習(xí) 3.3 /EXERCISE: 3.3 和您的小組成員討論在創(chuàng)建合適的支持和挑戰(zhàn)環(huán)境方面，你們能做些什么？In your groups, discuss what you ca

59、n do to help achieve the right levels of support and challenge合適的支持：合適的支持：The right levels of support:合適的挑戰(zhàn)：合適的挑戰(zhàn)：The right levels of challenge:精選優(yōu)質(zhì)文檔-傾情為你奉上專心-專注-專業(yè)第四章第四章Session Four運(yùn)用系統(tǒng)的方法運(yùn)用系統(tǒng)的方法/Applying a systematic Approach運(yùn)用系統(tǒng)的方法來開展培訓(xùn)和發(fā)展運(yùn)用系統(tǒng)的方法來開展培訓(xùn)和發(fā)展Applying a systematic approach to training

60、 and development培訓(xùn)和發(fā)展可能非常昂貴 時(shí)間、資源、設(shè)備和資金等。通過運(yùn)用邏輯性的方法來管理整個(gè)過程，我們就很有可能將花錢轉(zhuǎn)化為投資。Training and development can be expensive in terms of time, resources, equipment and money. By applying a logical approach to how we manage it, we are far more likely to be able to turn the cost into an investment. 花錢花錢/cost