散客入住服務(wù) 旅游英語（本）教學(xué)輔導(dǎo)課件

1、散客入住服務(wù)散客入住服務(wù) 旅游英語（本）教學(xué)輔導(dǎo)課件旅游英語（本）教學(xué)輔導(dǎo)課件What kind of room has Mr. Moore booked?Why should the Moores have to pay for the extra bed?What does the receptionist tell them when offering them the key card?Good afternoon, sir. May I help you? Yes. Weve booked a twin room. May I have your booking number? He

2、re it is. Thank you. Are you Mr. Sam Moore? Yes, I am. Right. Youve booked a twin room for three nights. And you are going to check out on May 15? Yes, we will check out this Friday. By the way, can we have a room with a nice view? It does have a very good view, Mr. Moore. It faces the garden with a

3、 swimming pool. Do you have a child, Mr. Moore? How old is she? Perfect. Yes, thats my daughter. She is 12 years old. Well, only a child under 10 is free. Im sorry, Mr. Moore, you have to pay 100 yuan for the extra bed. No problem. By the way, can I have access to (利用) the Internet in my room? Yes,

4、you can. Wireless Internet is available (可利用的) in all the hotel rooms, and its free. Ok, could you please show me your passports? Great. I love that. Thank you. And here is the form for you to fill out and sign. All right. Here you are. Thank you. How are you going to pay, cash or credit card, Mr. M

5、oore?Ok. Now, its done. Here you are. Thank you. Now your room is on the sixth floor, and here is your key card.Credit card, please. The elevator is just over there beside the Business Center. You can have breakfast down in the lobby on the right. Here are your breakfast coupons but only for two, Im

6、 afraid. The third one has to pay for the breakfast, 50 yuan per person. Its a pleasure. Have a nice stay here. I see. Thank you. May I have your booking number?Reflection您有預(yù)訂號嗎？Do you have a booking number? Youve booked one superior double room with a pool view for two nights and will check out thi

7、s Thursday, May 23, is that right?Reflection您已預(yù)訂了一間帶游泳池景觀的高級雙人房, 兩個晚上。你們本周四5月23日離店，對嗎？Could you please fill out the form and sign it?Reflection請您填一下表格并簽字，好嗎？Here is the form for you to fill out and sign.Im sorry, here are your breakfast coupons for only two persons. The third one has to pay for the

8、breakfast, 30 yuan each.Reflection對不起，這兒只有兩個人的早餐券。第三位得另買票，30元一位。Im sorry, your child is over 10, so you have to pay 120 yuan for the extra bed. Reflection對不起，您的孩子已超過10歲，得另外支付加床費120。Are you going to pay in cash or by credit card? Reflection您想付現(xiàn)金還是信用卡？How are you going to pay, cash or credit card? Your room is on the 10th floor, and here is your key card. The elevator is just over there on the left.Reflection您的房間在10樓，這是您的房卡。電梯就在左邊。You can have breakfast on the th