安保部培訓(xùn)ppt課件

1、Security Department保安部 .Mission 使命 Ensure the security and safety of guests, staff and hotel property, partnering police to keep our hotel safe and secure. We display vigilance, strict discipline, are highly organized and work efficiently. Our aim is guests satisfaction and staffs trust. We will be

2、polite, courteous and have guest service orientation in our work. 保證酒店消防治安人身財(cái)富平安,協(xié)助公安消防機(jī)關(guān)的平安捍衛(wèi)任務(wù)，使其成為警惕性高、紀(jì)律嚴(yán)明、組織性強(qiáng)、行動(dòng)迅速、有效率的機(jī)構(gòu)，客人稱心，員工信任是我們的任務(wù)目的，整個(gè)部門在開展平安任務(wù)中一直貫穿效力認(rèn)識(shí)并且禮貌、謙恭。.Organization Chart部門組織構(gòu)造圖保安部經(jīng)理Chief Security Officer保安部副經(jīng)理Asst. Chief Security Officer保安部主管消防Security Supervisor (Fire Safety

3、 Officer)保安部主管Security Supervisor保安部秘書Security Secretary保安Security Guard.Key Responsibility 主要任務(wù)職責(zé)Patrol all areas including guest room blocks, employee locker rooms, kitchens, food and beverage outlets and storage areas, car parks and remote areas 巡查酒店一切區(qū)域,包括員工更衣室,廚房,餐飲部倉庫,停車場(chǎng)和偏遠(yuǎn)區(qū)域.Responsible for

4、the safety and security of guests, employees, property and establishment needs 擔(dān)任酒店客人,員工,財(cái)富和設(shè)備設(shè)備的平安和保證.Implement procedures for security and emergency incidents 按程序執(zhí)行平安和緊急事件.Ensure that all fire alarms, fire fighting equipment are in good working order. 確保一切的火警,消防設(shè)備都處于正常運(yùn)轉(zhuǎn)形狀.Be thoroughly familiar w

5、ith the property layout, design, entry, exit points and hotels emergency plan, Report to management all matters affecting the safety of guests, employees and property. 對(duì)酒店財(cái)富和資產(chǎn)的規(guī)劃有全面的了解,熟習(xí)酒店的緊急方案.對(duì)酒店管理層報(bào)告一切會(huì)影響酒店客人,員工和財(cái)富平安的問題.Monitor staff clocking on and off duty, engage in staff bag checks and lock

6、er checks as directed by Human Resources Department 監(jiān)視酒店員工上下班打考勤,查包和在人力資源部的指點(diǎn)下檢查員工儲(chǔ)物柜.Maintain a 24 hour surveillance of all areas that are frequented by guests as well all work areas 24小時(shí)監(jiān)視一切的公共和任務(wù)區(qū)域.Coordinate functions with Police and other government security agencies and promote goodwill with t

7、hem 與保安部各員工協(xié)調(diào)任務(wù)和職責(zé), 與警察局,其他政府平安機(jī)構(gòu)提升良好的志愿.Provide escort duty for money transfers to/from the General Cashiers office and bank as/when required 擔(dān)任護(hù)送現(xiàn)款送轉(zhuǎn)到總出納辦公室或銀行.Perform other duties as assigned 履行其他被指派的職責(zé).Service Area效力區(qū)域 Lobby大堂區(qū)域:Provide continuous moving/static patrols for the lobby and areas ou

8、t of visual range, i.e. walkways, entrance/exit points, car park areas, common/public areas, etc. 在大堂區(qū)域堅(jiān)持警惕性,比如:過道,門口,停車場(chǎng),公共區(qū)域等.Pay close attention to activities in the lobby. 親密關(guān)注大堂區(qū)域的一切動(dòng)向.Listen for unusual sounds, discussions, etc. 關(guān)注異常的聲音和爭(zhēng)論等.Pay particular attention to undesirables, persons loi

9、tering around or entering the lobby. 特別關(guān)注陌生人進(jìn)入大堂.Monitor all incoming deliveries from the lobby and be vigilant of any suspicious items. 監(jiān)控一切進(jìn)入大堂的物品并且警惕任何可疑物品Monitor any situations, actions, persons that are dangerous or seem out of character. 監(jiān)控一切有異常的情況、行動(dòng)，危險(xiǎn)或不恰當(dāng)?shù)男袨?Lobby Security Officers will be

10、called upon to respond to any questions or requests for service from guests or colleagues 在大堂區(qū)域?qū)腿嘶蛲滤岢鲫P(guān)于效力的問題或懇求作出回應(yīng). .Exterior外部區(qū)域:All building exterior roofs/walls/windows/doors/doorways are monitored for: 時(shí)常檢查建筑外部情況：房頂、墻體、窗戶、門、門口等。Unusual situations, damage, unusual /unexpected changes.異常情況，損壞和

11、變化。Suspicious boxes, packages, backpacks, etc.可疑的箱子，包裹，背包等。 Lobby Entrances and Public Areas (Refer to Watchmans Tour) 大堂的入口和公共區(qū)域參考巡查道路圖Patrol each area hourly on a 24/7 schedule 根據(jù)7天24小時(shí)，每小時(shí)檢查一次Parking Areas and Hotel Access Points 停車場(chǎng)和定點(diǎn)區(qū)域Continuous patrols will be done in car parks, roadways, rec

12、eiving bay and public areas. 延續(xù)性的巡查并檢查如下區(qū)域：停車場(chǎng)區(qū)域，行車道、收貨處及公共區(qū)域。Enforcement checks will be done on vehicles improperly parked, left unattended in inappropriate areas, left for extended periods of time or parked overnight without proper authorization. 執(zhí)行對(duì)隨意停放或無人看管的車輛，超時(shí)停放或未經(jīng)認(rèn)可過夜停放的車輛的檢查。. Interior內(nèi)部區(qū)域:

13、Be knowledgeable to answer guests questions or direct guests to groups or persons who can assist with their needs. 回答客人或團(tuán)隊(duì)的問題并給予需求協(xié)助的客人或團(tuán)隊(duì)直接的協(xié)助Check common areas every hour. 每半小時(shí)檢查以下區(qū)域：F&B outlets 餐飲部營(yíng)業(yè)區(qū)域Staff areas 員工區(qū)Lobby 大堂Entry Points 入口Toilets 洗手間Offices 辦公室Guest amenities 客用區(qū)域. Security Distr

14、ibution Point 保安崗位分布點(diǎn):Lobby Entrance 大堂入口處Lobby 大堂Staff Entrance 員工入口處Car Parking Area Exit (-1B) 車道出口處負(fù)一層Passage from -1B to -2B 負(fù)一層到負(fù)二層的通道處CCTV Room 監(jiān)控中心Guest Room Area ( 3 Security Staff) 客房區(qū)域共3個(gè)保安員Patrol 2 Security Staff2個(gè)保安員不延續(xù)巡查.Watchmans Tour巡查道路Lobby Area大堂區(qū)域: Lobby Entrance Car Park Area Lu

15、ggage Room Lobby Lobby Bar Business Centre Wine Bar Green Tea Chinese Restaurant Chinese Show Kitchen BBQ Kitchen BBQ Restaurant Fire Staircase 外圍停車場(chǎng) 行李房 大堂 大堂吧商務(wù)中心 酒吧 逸醉茶廊西餐廳 中廚開放式廚房 巴西廚房 巴西燒烤餐廳 消防樓梯 Guest room area客房區(qū)域: Each Block Area Access All Passageway Landscape SPA Riyue Square 各區(qū)域通道各出入口綠化區(qū)域

16、水療日月廣場(chǎng).Basement 1/ -1樓： CCTV Room Security Office Staff Entrance Engineer Office EDP Office Male/Female Locker Room TV Equipment Room Car Park Area Fire Staircase Fire Door HR Office Meeting rooms Health Club Executive Office Crowne Function Room 消防控制中心 保安部辦公室 員工出入口打卡區(qū)工程部辦公室電腦房員工更衣室電視房停車區(qū)消防樓梯人力資源部辦公

17、室 會(huì)議室 健身中心 行政辦公室宴會(huì)廳Basement 2/ -2樓 Car Park Area Store Room Staff Restaurant Banquet Kitchen Staff Smoking Room Toilet Executive Chef office Stewarding office General Cashier Office Finance Office Dormitory for Shift Staff Recreation Room DFB office Crowne Ballroom Fire shutter doors Fire-fighting e

18、quipment (access). 停車場(chǎng) 庫房 員工餐廳 宴會(huì)主廚房 吸煙室 洗手間 總廚辦公室 管事部辦公室 出納辦公室 財(cái)務(wù)部辦公室 男女倒班宿舍 職工文娛室 餐飲部辦公室 大多功能廳 .巡查期間重點(diǎn)檢查以下情況：Inspection Points To NoteSuspicious characters and vehicles 可疑人員和車輛 On Lookout for Hidden Dangers 平安隱患,平安破壞3. Suspicious Characters 明顯的犯罪動(dòng)機(jī)4. Dark Areas and areas not monitored by CCTV 沒有照明

19、設(shè)備的區(qū)域5. The indicator lights of emergency exits are in working order 緊急出口指示燈沒照亮或指示錯(cuò)誤區(qū)域方向6. The emergency access doors and exits 緊急平安出口區(qū)域被鎖或不能經(jīng)過7. Check rubbish bins and other receptacles at stair landing area 樓梯間的渣滓箱或設(shè)備Check for missing or damaged fire-fighting equipment and the door with hidden tro

20、uble or be prized up 短少或損壞的消防器材，存在平安隱患或曾經(jīng)被撬開的門Ensure the fire staircases and fire access areas are not blocked. 消防樓梯或消防通道能否被占用Uncared kids無人照料的小孩Any acts contravening hotels policy 其他違反酒店政策的行為 .As a member of the Emergency Response Team (ERT), Security performs a vital task ensuring the safety of In

21、terContinental Hotels Groups guests, employees and property. 應(yīng)急反響小組的成員履行的一個(gè)很關(guān)鍵的義務(wù)是確保洲際酒店集團(tuán)客人、員工和財(cái)富的平安。 Members of the ERT are responsible for ongoing fire prevention activities. 應(yīng)急反響小組成員對(duì)消防活動(dòng)負(fù)有責(zé)任。Constant inspections are required to ensure that all InterContinental Hotels Group safety and security r

22、ules & regulations and every fire safety laws are being observed. 繼續(xù)不斷日常巡查和檢查，要確保時(shí)辰遵守洲際酒店集團(tuán)的平安條例和消防平安法The Emergency Response Team also serves as a fire preparedness task force, drilled and experienced in the basic procedures of fire containment and suppression, able to extinguish and manage a fire i

23、n its beginning (initial) stages, - until the professional fire department members arrive. 應(yīng)急反響小組還作為一支消防預(yù)備隊(duì)，對(duì)消防控制與抑制的根本原理進(jìn)展操練，在火災(zāi)初始形狀時(shí)可以進(jìn)展控制，直到專業(yè)消防部門人員到達(dá)消防現(xiàn)場(chǎng)The goal of the Emergency Response Team training is to create a thoroughly well trained team that maintains the highest standards of fire preve

24、ntion and is prepared to act quickly and effectively to save lives and minimize property loss should a fire occur. 應(yīng)急反響小組培訓(xùn)的目的是發(fā)明一支技藝全面的隊(duì)伍，具有高規(guī)范的防火才干，當(dāng)火災(zāi)發(fā)生時(shí)能最快最有效地減少損失和挽救生命。應(yīng)急反響小組.應(yīng)急反響小組組織構(gòu)架圖ORGANISATION OF THE EMERGENCY RESPONSE TEAMEmergency Response Team Director應(yīng)急反響小組總監(jiān)ERT Shift Captain應(yīng)急反響小組當(dāng)值領(lǐng)

25、班 (Day shift)早班ERT Shift Captain應(yīng)急反響小組當(dāng)值領(lǐng)班 (Afternoon shift)中班ERT Shift Captain應(yīng)急反響小組當(dāng)值領(lǐng)班 ( Night shift)夜班ERTMember應(yīng)急反響小組成員ERTMember應(yīng)急反響小組成員ERTMember應(yīng)急反響小組成員ERTMember應(yīng)急反響小組成員ERTMember應(yīng)急反響小組成員ERTMember應(yīng)急反響小組成員ERTMember應(yīng)急反響小組成員Division/Dept. Heads部門總監(jiān)、經(jīng)理Division/Dept. Heads部門總監(jiān)、經(jīng)理Division/Dept. Heads部

26、門總監(jiān)、經(jīng)理.Structure應(yīng)急反響小組構(gòu)造The hotels Emergency Response Team shall include at least two employees from every shift. The Emergency Response Team Director the Chief Security Officer/Chief Engineercoordinates the efforts of every employee who must be trained to handle emergency situations.酒店每個(gè)班次內(nèi)至少要有兩名應(yīng)急

27、反響小組成員。應(yīng)急反響小組總監(jiān) 保安部經(jīng)理/總工程師 擔(dān)任協(xié)調(diào)每位員工參與培訓(xùn)來處置緊急情況發(fā)生。In that capacity, the Emergency Response Team Director is responsible for training and maintaining the high level of readiness in terms of people and equipment.應(yīng)急反響小組總監(jiān)擔(dān)任培訓(xùn)并且保證高程度的人員和設(shè)備的配備。The Shift Captain is the highest authority present in the hote

28、l when an emergency occurs. Depending on the time of day or week, this can be the General Manager, Resident Manager or Manager on Duty.當(dāng)酒店內(nèi)發(fā)生緊急情況時(shí)，領(lǐng)班具有最高權(quán)威。由于任務(wù)日的關(guān)系，擔(dān)任人也可是當(dāng)班的總經(jīng)理，駐店經(jīng)理，或者行政值班經(jīng)理。The Shift Captain must be fully familiar with every detail of all emergency procedures and closely acquainte

29、d with every member of the hotels Emergency Response Team.領(lǐng)班必需對(duì)緊急情況處置程序的每一個(gè)細(xì)節(jié)都要了如指掌，并且熟知酒店緊急反響小組的每位成員。.Member of ERT 組織成員Chief Security Officer 保安部經(jīng)理Chief Engineer總工程師GM/RM/MOD總經(jīng)理/駐店經(jīng)理/行政值班經(jīng)理 (Morning shift)早班GM/RM/MOD總經(jīng)理/駐店經(jīng)理/行政值班經(jīng)理(Afternoon shift)中班GM/RM/MOD總經(jīng)理/駐店經(jīng)理/行政值班經(jīng)理( Night shift)夜班HSKP Tea

30、m管家部Concierge禮賓部Kitchen廚房Engineer工程部HSKP Team管家部Concierge禮賓部Kitchen廚房Engineer工程部HSKP Team管家部Concierge禮賓部Kitchen廚房Engineer工程部HSKP Team管家部Concierge禮賓部Kitchen廚房Engineer工程部HSKP Team管家部Concierge禮賓部Kitchen廚房Engineer工程部HSKP Team管家部Concierge禮賓部Kitchen廚房Engineer工程部Division/Dept. Heads部門總監(jiān)、經(jīng)理Division/Dept. He

31、ads部門總監(jiān)、經(jīng)理Division/Dept. Heads部門總監(jiān)、經(jīng)理.In addition, the Shift Captain must possess 此外，領(lǐng)班必需具備:Practiced operating knowledge of fire fighting equipment and other emergency equipment in every part of the hotel:熟練運(yùn)用酒店內(nèi)各地方的滅火設(shè)備和其他緊急設(shè)備的操作手法。Familiarity with the location of all exits from the property: 熟習(xí)酒店

32、各出口的位置。Practiced understanding of current evacuation procedures and operation of the hotels evacuation alarm system; 熟知目前酒店撤離程序和撤離預(yù)警程序。And the split-second judgment required to make crucial decisions in times of emergency. ： 當(dāng)緊急情況發(fā)生時(shí)，瞬間能做出關(guān)鍵性決策。. Emergency Response Team Training provides 應(yīng)急反響小組培訓(xùn)提供:

33、 Awareness of fire facts 消防認(rèn)識(shí)常識(shí) Familiarity with fire fighting equipment 熟習(xí)滅火設(shè)備 Interaction with employees, guests and Fire Brigade fire fighters 與員工、客人和消防人員進(jìn)展互動(dòng) Emergency and fire fighting skills 緊急情況和消防技藝 Fire drill participation 參與消防演習(xí).Fire Alarm/Evacuation Plan & Flow Chart消防疏散方案和流程圖消防接警及疏散預(yù)案Fir

34、e-Evacuation Plan.Type of Fire 火災(zāi)類型 Ordinary Combustibles 普通火災(zāi) Wood木材Cloth衣物Paper 紙張Rubbish渣滓Flammable Liquids液體火災(zāi) Paint油漆Grease油脂Oil石油Gasoline汽油 Live Electrical電器火災(zāi) (Malfunctioning Equipment)Motors馬達(dá)Control Panels控制板 Wiring線路Combustible Metals金屬火災(zāi) (Not normally found in hotels)Magnesium酒店不多見，多為電磁著火

35、Type A fires involve ordinary combustibles found in every property wood, cloth, paper, rubbish and plastic. A類火災(zāi)多為普通熄滅物引起，它們?yōu)?木材、衣物、紙張、渣滓及塑料等。Type B fires occur when flammable liquids including paint, grease, oil and gasoline ignite. B類火災(zāi)為可燃液體如油漆、油脂、石油及汽油等點(diǎn)燃所致。Type C fires, live electrical fires, ar

36、e caused by malfunctioning electrical equipment, such as motors, control panels and wiring. C類火災(zāi)為電火，是由馬達(dá)、控制板、線路等著火所致。Type D fires, which rarely happen in hotels, are those in which combustible metals such as magnesium are involved. D類火災(zāi)在酒店不多見，是由可燃金屬如鎂等 著火所致。酒店的消防培訓(xùn)主要偏重在A、B、C類火災(zāi)。Hotel fire fighting t

37、raining will mainly involve Type A, B and C fires only.FIRE FIGHTING EQUIPMENT滅火器材Fire extinguishers滅火器Fire extinguishers are located throughout the hotel. In the course of training, all staff will become familiar with the exact location of every fire extinguisher in our hotel and how each must be m

38、aintained to assure its usefulness when needed. 滅火器遍及酒店。在培訓(xùn)的過程中他會(huì)熟習(xí)酒店中每一個(gè)滅火器確實(shí)切的放置位置，以及如何確保滅火器的維護(hù)以備不時(shí)之需。 Just as fires are divided into categories, fire extinguishers are also designated by categories A, B and C that indicate what types of fire they are designed to combat. 正如火災(zāi)被分為不同的類型，滅火器也相應(yīng)地被分為A、B

39、、C不同的類型，從而對(duì)應(yīng)地適宜撲滅不同類型的火災(zāi)Some extinguishers are rated for all three kinds of fires A, B and C while others are limited to only one or two classes 有些滅火器適宜撲滅一切A、B、C三類火災(zāi) 而其它滅火器那么只適宜撲滅一類或兩類的火災(zāi).FIRE EXTINGUISHER SELECTION CHART 滅火器運(yùn)用選擇表TYPE類型ABCFoam泡沫Water水(Pump Tank 泵箱) (Cartridge 彈藥) (Pressurized 加壓的)Lo

40、aded Stream滿荷的水流Dry Chemical干粉 (A,B,C)Preferred type for IHG洲際酒店集團(tuán)的首選Dry Chemical干粉(Foam Compatible 泡沫兼容)Carbon Dioxide二氧化碳(No longer recommended 不再推薦使用)FE-36tm Halon replacement氟化物.Each type of extinguisher possesses its own discharge time and similarly, each kind has its own charge range. Generall

41、y you should stand at least 5m away from the fire, with any wind to your back, while extinguishing a fire with an extinguisher.每種類型的滅火器都有其各自的放射時(shí)間與射程。普通情況下，撲滅火災(zāi)的時(shí)候，我們需求站在上風(fēng)向，距火焰5米處運(yùn)用滅火器滅火。TYPE類型DISCHARGE TIME噴射時(shí)間DISCHARGE DISTANCE有效射程Water and Foam 水與泡沫 60 seconds9.0 12.0 (m)Dry Chemical 干粉10 20 seco

42、nds3.0 4.6 (m)Carbon Dioxide 二氧化碳 20 45 seconds1.8 3.7 (m)This information, contained on the chart below, is vital information which all staff should memorize in order to cope effectively with fires of any type.記住如上圖表所包含的信息可以協(xié)助他有效地應(yīng)付不同類型的火災(zāi)，故而非常重要。. Fire Hoses 消防水龍帶There are two basic kinds of hoses

43、, which measure 有兩種根本類型的消防水龍帶它們的尺寸是：.Hoses 38mm in diameter or smaller and require only one person to operate them: a person fully trained in their use, for example an ERT member. 直徑38毫米或小一些的水龍帶 只用一人操作即可：一個(gè)受過訓(xùn)練的人如應(yīng)急反響小組成員。Operating 65mm hoses, which require three people to hold them, is normally don

44、e by the fire department. In an emergency, ERT assistance may be required by the fire department in using these hoses. 65毫米的水龍帶，需求三人進(jìn)展操作，通常用于消防部門。緊急事件發(fā)生時(shí)，應(yīng)急反響小組能夠被要求協(xié)助消防部門操作水龍帶。. Hose Nozzles管口 Two types of hose nozzles are currently used with hotel fire hoses 目前酒店滅火水管運(yùn)用兩種類型的管口.The straight-stream n

45、ozzle has no adjustment for fog patterns, no shut-off capacity and tends to create considerable water damage. It is also more hazardous to use in the event of electrical fires. The straight-stream nozzle is designed to throw a high volume of water on a fire at 9m and 15m. 直流管口 沒有水霧型噴嘴的調(diào)理器，不能立刻封鎖，易呵斥

46、相當(dāng)可觀的水災(zāi)。假設(shè)附近有電的話運(yùn)用時(shí)更加危險(xiǎn)。當(dāng)火勢(shì)到達(dá)9米到15米時(shí)，可采用直流型管口。The adjustable fog nozzle with built-in shut-off capacity is the recommended type. But because its shut-off valve creates greater pressure, the fog nozzle should only be used with lined fire hoses. With the adjustable fog nozzle you have a choice of wate

47、r discharge pattern and quantity. 。 可調(diào)理型水霧噴嘴 可立刻封鎖 引薦運(yùn)用此類型 但由于立刻封鎖時(shí)會(huì)產(chǎn)生宏大壓力，水霧型噴嘴只能用于直線形的滅火水管。他可以調(diào)理噴嘴來選擇水流類型和流量。. Automatic Sprinkler Systems自動(dòng)噴淋系統(tǒng) The quickest and surest method of extinguishing or controlling a fire is by use of automatic sprinkler systems. Our Engineering staff should know the loc

48、ations of the shut-off valves for the automatic sprinkler system in our hotel, so that we can be prepared to turn them off when requested to do so by the fire department, after a fire has been completely extinguished. 撲滅或控制消防最迅速最有效的方法就是運(yùn)用自動(dòng)噴淋系統(tǒng)。他應(yīng)該知道酒店自動(dòng)噴淋系統(tǒng)封鎖水管的位置所在，這樣當(dāng)火曾經(jīng)被完全撲滅，消防部門需求封鎖水管時(shí)，他可以將它封鎖。

49、.Other Fire-Fighting Equipment & Facility其它消防設(shè)備設(shè)備 Installation of a properly labeled and fully stocked Emergency Response Team kit and Fire buggy at the property is another fire-fighting must. The fire drills in which we participate include training in the proper use of every item of fire fighting equipment at our property including these kits and buggy. 酒店內(nèi)應(yīng)急反響小組背包上貼上適當(dāng)?shù)臉?biāo)簽，配備配備完全，和/或消防推車的安裝是其它必備的消防工具。消防演習(xí)包括所在酒店的每一種消防設(shè)備的運(yùn)用培訓(xùn)，包括工具箱和消防推車。.滅火器Fire extinguisher消防水槍頭Fire fighting water nozzles自動(dòng)噴淋頭Sprinkler 消