《飯店實用英語》課件-scene-16

1、Hotel Practical EnglishScene 16 Business CenterTeaching ProceduresExercises 4Text3Hotel Practical English2Case Study5Home Reading6Free Talk1. Free Talk1. What are the functions of the Business Center in a hotel?2. Do you think the Business Center is very important to the in-house guests in a hotel?

2、Why or why not? Give good reasons to support your opinion, please. Hotel Practical English Dialogue 1 Can I Fax Document Here? (A: Guest B: Business Center attendant)A: Can I fax the documents here?B: Of course, maam. Where would you like to fax them to?A: To America. Here is the fax number.B: Be se

3、ated, please. Ill send the fax at once, maam.A: OK, Thank you.B: Sorry, maam. I tried three times. But the line is always busy. Is your fax number correct?A: Let me see. Im very sorry. Its my mistake. One number is missing. Here is the right number.B: It doesnt matter. Just a minute, please.A: Im so

4、rry that I have put you to trouble.B: Its nothing, maam. Hotel Practical English (Three minutes later)B: Here is the fax record, maam. Would you please sign here?A: OK. How much do the four pages cost?B: One page is ￥15. Its ￥ 60 in all. A: Can you charge it to my room bill?B: Certainly, maam. May I

5、 have you room number?A: 352.B: Thank you very much. Good bye.A: Good bye. Hotel Practical English Dialogue 2 Would You Like to Take the First Class? (A: Business Center clerk B: Guest)A: Good afternoon, sir. Can I help you?B: Good afternoon. This morning I booked an air ticket to Japan. Did you get

6、 it?A: Whats your name, sir?B: William Carter.A: Have a seat, please. Ill check it for you, sir.B: I wonder if it is refundable. A: Certainly, sir. But if the ticket has been issued, then a charge of ￥ 215 will be needed for cancellation.B: No problem. A: Here is your ticket, sir.B: Well, cancel it

7、please.A: Yes, sir.B: Id like to book two tickets to America for tomorrow. I want to go economy.A: Just a moment, Ill check the vacancy. Im sorry, sir. The economy class is fully booked. Would you like to take the first class?B: OK. . Hotel Practical EnglishA: How would you like to pay for it, sir?B

8、: By credit card.A: Could you please sign here?B: Okay. Here you are.A: Thank you, sir. You may collect your ticket tomorrow morning. I hope you have a wonderful trip to America. . Text Hotel Business CenterThe Business Center is part of the Front Office, which is located in the lobby of the hotel.

9、The Business Center plays an increasingly important role in modern times. The facilities provided in hotel business centers are different. The following are the services provided by the business centers of five-star hotels. Offer international communications, telephone, telex, fax and type-writing.

10、Make copies, receive and deliver faxes. Coordinate client audio visual and meeting room needs. Cable Internet connection is available in all the meeting rooms: ideal for conferences or training sessions where high-speed and reliability are essential. Offer English-Chinese translators and interpreter

11、s and postal services. In addition, guests can book the tickets and enjoy the use of computers with Internet connection in the Business Center. High-Speed Internet is perfect for guests who require greater bandwidth. . Text All this makes it possible for hotel guests to take advantage of comprehensi

12、ve communications facilities and secretarial assistance while staying at hotels. With the help of facilities in business centers, guests can cope with their business effectively, conveniently and in time, which makes modern hotels more attractive. The Business Center is a “shop window” of a hotel. T

13、he efficiency and personality of the Business Center staff are of great importance to the realization of the hotels aim. The staff must have a neat and smart appearance, good manners, knowledge of languages and a head for figures. The most importance of all the qualities is a real liking for people

14、and a warm desire to help them with the business tasks. . Text . Exercises Role-play Activity The following is a role-play activity to practice providing tying service to the guest in the Business Center. Divide the class into two groups: the room service attendants and the guests. And then have the

15、 students work in pairs. The following is a conversation just as a sample. The students can create conversations as they like.A: Excuse me. I want to have my resume typed, please. B: No problem, Maam.A: How much does it cost?B: For A4, ￥40 one page, and A3, ￥50. Which would you prefer?A: A4, please.

16、 When may I pick it up?B: In twenty minutes, maam.A: Well, Ill be back in thirty minutes. (35 minutes later)A: Hello. B: Hello, madam. Here is the typed one and here is the original. Please check it again in case there are some mistakes. Exercises A: OK. Well done. I couldnt find any mistakes. Pleas

17、e make ten copies.B: Yes, maam. A: Whats the duplicate charge?B: One page is ￥1. All done. Here you are, maam.A: Thank you. Charge all expenses to my room , please. B: Could you show me your room card, please?A: Oh, yes. Here you are.B: May I have your signature here, maam?A: Certainly. B: Thank you

18、 very much. Have a nice day, maam. Goodbye.A: Goodbye. Case StudyId Like to Cash Some Travelers Checks Mr. Brown (B) wants to cash some Travelers checks. He comes to the money exchange counter in the hotel. A clerk (A) greets him warmly. A: Good morning, sir. May I help you?B: Good morning. Id like

19、to cash some travelers checks.A: Are you a guest here?B: Yes, Im staying here. A: May I have your room number, please?B: 1215.A: Mr. Brown?B: Yes. Here is 200 dollars. Whats the rate today on American dollar?A: The rate is 6.876 yuan to the dollar.B: I see. Can I have some smaller bills, please?A: C

20、ertainly. What denominations do you need?B: I need ten tens. A: OK. Would you sign the checks, please?B: Im afraid I already did. Case StudyA: Could you sign them on the back, please?B: OK.A: May I see your passport, please?B: Sure. Here you go.A: Thank you, sir. Would you sign here and fill in your

21、 room number, please?B: Yes. A: Thank you, sir. Thats 1,375.20 yuan. Please count it again. And heres your exchange slip. B: Thank you. Bye-bye.A: Have a nice day, sir. Bye-bye. Case StudyRead the above conversation and complete the outline. You should write your answers in no more than three words.

22、Mr. Brown wants to cash 1 .If Mr. Brown isnt an in-house guest, he cant 2 in the hotel.Mr. Brown has to sign 3 of the checks.Mr. Brown has to show 4 to the clerk.Ms. Lindberg has to wait about 5 to get the meal you ordered. . Home Reading Making an International CallIn order to make an international

23、 phone call, there are several bits of information you need to begin. First, you must know the international call prefix which is called the International Direct Dialing (IDD) number. This code allows you to dial outside of the country you are calling from and is unique for each country. Once you pi

24、ck up your phone and hear a dial tone, you dial this code. The next digits you dial are the country code of the country you are trying to call. This code is usually between one to four numbers. In some countries, the country code varies depending on whether you are calling a mobile phone or a fixed

25、phone. Some counties have different country codes based on geography. Some countries share country codes.After dialing the country code, you must dial the area or city code. This narrows down your call to a smaller geographic region within the country you are calling. If the first number of the area code is 0, omit this from the phone number. Finally, you dial the local phone number. . Home Reading So lets say you are trying to call a local number in Beijing, China from London, Britain. In this example we will say the local number is 8054-3150. We know t