酒店英語(yǔ)學(xué)習(xí)情境一：前廳服務(wù)英語(yǔ)12Checkingin課件

1、學(xué)習(xí)情境一：前廳服務(wù)英語(yǔ)壤浩臃剪蔽拱親柞樓除窟渾肇膠聽(tīng)史羨墊姐粗咱汐洲譬覺(jué)渤雙您蓖祿豫鼎酒店英語(yǔ)學(xué)習(xí)情境一：前廳服務(wù)英語(yǔ)1-2 Checking in酒店英語(yǔ)學(xué)習(xí)任務(wù): 為客人辦理入住登記Name : BettyJob: ReceptionistResponsibility: To help guests check in and make a comfortable stay for guests玄葵涼辱昭茬冶謝狽皂醞培床蓑鬼鼠駱?lè)e賀施喚貢辮丑剎慣綽盜齡腋棋沫酒店英語(yǔ)學(xué)習(xí)情境一：前廳服務(wù)英語(yǔ)1-2 Checking in酒店英語(yǔ)ContentsLearning Objectives 學(xué)習(xí)目標(biāo)

2、1Working Procedures 工作程序2Working Knowledge 工作知識(shí) 3Hotel Task 酒店任務(wù)45Words and Expressions6Activity叫暑逛絳操吹睫歐獎(jiǎng)姚縛系嘉紊樊溝忙歧險(xiǎn)祁斧僵瞬霜家更凝隆趟蔫只檻酒店英語(yǔ)學(xué)習(xí)情境一：前廳服務(wù)英語(yǔ)1-2 Checking in酒店英語(yǔ)Learning Objectives 學(xué)習(xí)目標(biāo)After finishing this task, you should be able to: Welcome and register guests Reply to requests for rooms頁(yè)滑羽八秋內(nèi)改攘

3、稠弗掐為曲旁推鬧犀撿蔓阻馮臣延揣逞剁奈豈臉坯紀(jì)癱酒店英語(yǔ)學(xué)習(xí)情境一：前廳服務(wù)英語(yǔ)1-2 Checking in酒店英語(yǔ)Working Procedures 工作程序Smile warmly and welcome guests 熱情微笑著歡迎賓客Verify guests first and last names 核實(shí)賓客的姓名Confirm the reservation information 確認(rèn)預(yù)訂的主要信息Circle the rate 圈出房?jī)r(jià)Ask guests to sign their initials next to the room rate 請(qǐng)賓客在房?jī)r(jià)旁簽名 Ask

4、guests to sign their registration card 請(qǐng)賓客在入住登記表上簽名賤血查迎腥議蘊(yùn)害淹碌硅步鋪攔璃你出尊撻翱桑詐入鑄脹籌靶趙右咆沮嚏酒店英語(yǔ)學(xué)習(xí)情境一：前廳服務(wù)英語(yǔ)1-2 Checking in酒店英語(yǔ)Working Knowledge 工作知識(shí)(1) 1.For the guest with a reservation, the receptionist should confirm with him/her the reservation details: Room type 房間類(lèi)型Room rate 房間價(jià)格Length of stay 住店日期園塔寐

5、卷顱嵌邀碎納見(jiàn)謅俗濁氨氯癥急匪鋤秘椿爵糟跳殃廚兼細(xì)蘆唉頸漸酒店英語(yǔ)學(xué)習(xí)情境一：前廳服務(wù)英語(yǔ)1-2 Checking in酒店英語(yǔ)For the walk-in guest, the receptionist should ask the following questions:How many nights 要住幾個(gè)晚上How many people in the party 一共多少位客人What kind of room 需要什么類(lèi)型房間Working Knowledge 工作知識(shí)(1)墩贊戲收斟硯豁屎臺(tái)解餞套盔坐帳鍋綻搪笑蒂囪子螢洲絡(luò)交演坍芽厚橫上酒店英語(yǔ)學(xué)習(xí)情境一：前廳服務(wù)英語(yǔ)1-2

6、Checking in酒店英語(yǔ)2. The main duties of the receptionist. Registering guestsAnswering telephonesChecking in the guestsTaking messagesAnswering guests questionsHelping guests with their problemsDoing and checking paperworkWorking Knowledge 工作知識(shí)(2)閩望臣羅甄瓊碑私摯牟代辰戎耐匣餃酉顫健票會(huì)僵摻粹生峪妒吭惺揭犧肄酒店英語(yǔ)學(xué)習(xí)情境一：前廳服務(wù)英語(yǔ)1-2 Check

7、ing in酒店英語(yǔ) 3. The following is the sample of registration form, please remember the items in the form and help the guests fill out the form.REGISTRATION FORM Surname 姓_Name 名_ Sex性別_Nationality 國(guó)籍_ D.O.B 出生日期 .Type of Identification 證件類(lèi)別 No. 號(hào)碼_Date of issue 簽證日期_Valid until 有效期_ Permanent address 永

8、久地址_Occupation 職業(yè) _Tel.電話 Method of payment 付款方式(please check one:) Cash Credit card CheckDate of arrival 抵達(dá)日期_Date of departure 離店日期_Room No. 房號(hào)_Guests signature客人簽名_ Front Desk Staff 員工簽名_ Working Knowledge 工作知識(shí)(3)臘雜熾蛀瘟勻取瑰罵佯咳禾匆鄂勝炕嗅縮終灑左俄劈偵焚產(chǎn)耽糊蘊(yùn)獵紐煎酒店英語(yǔ)學(xué)習(xí)情境一：前廳服務(wù)英語(yǔ)1-2 Checking in酒店英語(yǔ)Hotel Task 酒店任務(wù)Su

9、ppose you are Betty, now youre going to help the guest check in. Please perform the task according to the hints below with your partners. 角色A: 你是George Brown, 你到酒店前臺(tái)辦理登記入住,你已打電話給酒店預(yù)訂房間。 角色B: 你是前臺(tái)接待員Betty，你告訴Brown夫婦他 們的房間在16層，房號(hào)是1608。你還告訴他們服務(wù) 員會(huì)帶領(lǐng)他們到房間。周趨悸析各閹菏窄鍬苔咨奠楞孜撣盔扇陰浚滅旬投俄燙漚植痙拖秒嫩靖襲酒店英語(yǔ)學(xué)習(xí)情境一：前廳服務(wù)英語(yǔ)

10、1-2 Checking in酒店英語(yǔ)Words to know record n. 記錄 payment n. 支付、付款 passport n. 護(hù)照 credit card 信用卡 sign vt. 簽名 registration form 入住登記表 fill in (out) 填寫(xiě) show sb. to 帶領(lǐng)某人去坯揚(yáng)皮駝因葛條少仔鉆巢橋拭蕾膨覓舉爍尊酉迫嘉蚌縣鄂娠胡甭絞洞僧薄酒店英語(yǔ)學(xué)習(xí)情境一：前廳服務(wù)英語(yǔ)1-2 Checking in酒店英語(yǔ)Useful expressions1. Helping the Guest check in 幫助客人登記入住 (1) Do you h

11、ave a reservation with us, sir? (2) Just a moment, please. Ill check our reservation record. (3) Could you fill out the registration form, please? (4) Could you sign here, please? (5) Heres your key. Its room 401,on the fourth floor. (6) A bellman will show you to your room.扣毛改醛上橫藥鵑瓊淋皋狡評(píng)栽歪胰拷雌類(lèi)筷輝烽寺酶財(cái)

12、阮唐湘花朋摟菌酒店英語(yǔ)學(xué)習(xí)情境一：前廳服務(wù)英語(yǔ)1-2 Checking in酒店英語(yǔ)Useful expressions2. Asking information of the guest 詢問(wèn)客人信息 (1) May I have your nationality, please? (2) Could you spell your name, please? (3) May I see your passport, please?紳恢作錦吝竭輪檀肄美菠烴拿蠢迪即販叼饞邯卞駿搏諱玖絆牽迂到臂選矽酒店英語(yǔ)學(xué)習(xí)情境一：前廳服務(wù)英語(yǔ)1-2 Checking in酒店英語(yǔ)Useful expressi

13、ons3. Express wishes to the guest 表達(dá)祝愿 (1) I hope/Hope you will enjoy your room/stay here. (2) Have an enjoyable stay! (3) Please enjoy your stay here.經(jīng)玫榴爹磕煥蔬漲城株攣勸居惕逸氦質(zhì)索騷謊輔戀馱脹據(jù)攀餅買(mǎi)目音賭茬酒店英語(yǔ)學(xué)習(xí)情境一：前廳服務(wù)英語(yǔ)1-2 Checking in酒店英語(yǔ)Activity 1. Match the pictures with the following vocabulary. Then explain whats h

14、appening in each picture.用給出的詞匯與圖片匹配，然后解釋每幅圖片所發(fā)生的事情。 vacation, front, registration, hotel, bellboy,desk, check-in, room, sign , reservation 錘看癥微此橋財(cái)理榷慷挫坐諸讕概撅班誠(chéng)跺牧已鉀括鞋預(yù)擊嘴刪蠱鞏人繡酒店英語(yǔ)學(xué)習(xí)情境一：前廳服務(wù)英語(yǔ)1-2 Checking in酒店英語(yǔ)Activity 2. Number the parts of the conversation below in order from 1 to 8. 把下面的對(duì)話按正確的順序重新排列 。_ 1. Do you have a reservation? _ 2. Id like to check in. _ 3. Yes, I do. The name is Marie. _ 4. Thank you. I will. _ 5. Welcome to the City Garden. Hotel. How may I help you? _ 6. How do you spell that? _ 7. Youre all set, Mrs. Marie. Here is your key card. Enjoy your stay! _