餐飲業(yè)的起源與特性迎賓

1、餐飲業(yè)的起源與特性Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.1中西餐飲業(yè)的起源與發(fā)展一、歐美餐飲業(yè)的起源與發(fā)展西方的餐飲業(yè)起源于公元前一七年小客棧的出現(xiàn)，這是一種小規(guī)模、形式簡單的飲食店。但是真正具規(guī)模、有系統(tǒng)的餐飲經(jīng)營，則要到十六、

2、十七世紀(jì)以后。Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.2二、中國餐飲業(yè)的起源與發(fā)展 中國餐飲業(yè)的由來，與西方大致相同。早期的旅行者，常借宿于廟寺或民家，且由廟寺或民家提供粗陋的餐飲。餐飲業(yè)真正普遍流行，大概是在秦漢時(shí)代，而后，隨著戰(zhàn)

3、爭、生態(tài)環(huán)境的改變，中國飲食文化于是轉(zhuǎn)趨繁復(fù)，蔚為多彩多姿的飲食文化，這些特點(diǎn)也豐富了各地餐飲的內(nèi)容，影響了餐飲的經(jīng)營型態(tài)。Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.3餐飲業(yè)之所以被歸類為服務(wù)業(yè)的一種，是因?yàn)槠洚a(chǎn)品獨(dú)具特色，餐飲產(chǎn)品包

4、括 一、有形的產(chǎn)品 二、無形的產(chǎn)品餐飲業(yè)又可視為制造業(yè)和買賣業(yè)的綜合Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.4有形的產(chǎn)品 包括餐廳裝潢、座位、設(shè)備、菜單、制服、食物種類等無形的產(chǎn)品 包括餐廳氣氛、風(fēng)格、人員的服務(wù)、清潔、衛(wèi)生等Eva

5、luation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.5餐飲業(yè)的特性一、地區(qū)性 地理位置、場地大小、交通等均直影 響客源，因此須考慮“市場定位“二、公共性 是大眾公器，因此需考慮其公共便利及安全三、綜合性 結(jié)合信息(如圖書及網(wǎng)絡(luò)等)、會(huì)議及娛樂設(shè)備等。

6、Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.6四、需求異質(zhì)性 每位顧客需求不同，須做適當(dāng)因應(yīng)五、實(shí)時(shí)性 餐飲的提供及服務(wù)是同時(shí)進(jìn)行的，當(dāng)服 務(wù)完成所提供服務(wù)產(chǎn)能就無法保存。六、不可觸知性 顧客接受餐飲及服務(wù)前無法確知其質(zhì)量，因此要設(shè)法加

7、強(qiáng)可觸知性Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.7七、不可儲(chǔ)存性 餐飲產(chǎn)品難以預(yù)先儲(chǔ)備，亦無法儲(chǔ)存，因此須有效進(jìn)行人力分配八、難標(biāo)準(zhǔn)化性 人是造成差異性對(duì)一大原因，包括餐飲及服務(wù)Evaluation only.Created wi

8、th Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.8九、工作時(shí)間性 配合市場需求，營業(yè)時(shí)間長十、勞動(dòng)性 餐飲及相關(guān)服務(wù)無法以機(jī)器取代，須大量人力。十一、變化性 每天所面對(duì)的顧客不同，所發(fā)生的狀況隨之變化。Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.9精于求精，不斷更新Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.C