飯店實用英語（第三版）Unit Six

1、Unit SixWords & Phrasesallocate v.分派，分配sequence n.序列，順序privacy n.隱私，秘密position v.安置mitering n.折角法fixture n.固定設(shè)備，裝置spot v.玷污，弄臟replenish v.補充，添加on a par with與平等maintain the standards保持標(biāo)準(zhǔn)take a.approach at對采取方法Words & Phrasesconsist of由組成air out通風(fēng)in good working condition 狀況良好vanity and sink 梳妝臺facial

2、 tissue化妝紙，面巾紙from.perspective以的觀點housekeeping cart客房清潔服務(wù)車assignment sheet任務(wù)單guest amenities客房用品linen room布草間linen keeper布草服務(wù)員room status房態(tài)Notes1.Guest amenities:special services or items provided to guests,such as free newspapers and in room coffee.2.housekeeping status report:a report the Housekee

3、ping Department prepares that indicates the current housekeeping status of each room,based on a physical check.3.room status report:a report that allows hotel employees to identify the occupancy,status,and condition of the propertys rooms,typically prepared as part of the night auditor.Generated dai

4、ly through a two way communication between the Housekeeping and the Front Desk,the report indicates the current status of rooms according to housekeeping designations,such as on change,out of order,and clean and ready for inspection.Notes4.housekeeping cart:most carts have three shelves:the lower tw

5、o for linen and the top for supplies.Items typically found on a room attendants cart include sheets,pillowcases,and mattress pads;towels and washcloths;bath mats;toilet and facial tissue;drinking glasses;soap bars;ashtrays and matches as well as cleaning supplies.5.mitering:a method for contouring a

6、 sheet or blanket to fit the corner of a mattress in a smooth and neat manner.The results are sometimes referred to as “square corners”or “hospital corners”.Notes6.announcing housekeeping:This is the procedures when entering a guestroom:knocking on the door and announcing“Housekeeping”.If the guest

7、answers,introduce yourself and ask what time would be convenient to clean the room.If no answer is heard,wait a moment,knock again,and repeat,“Housekeeping.”If there is still no answer,open the door slightly and repeat,“Housekeeping.”7.Housekeeping report:information on the occupancy or condition of

8、 the hotels rooms.8.early makeup:a room for which a guest has reserved an early check in time or requested a cleaning as soon as possible.Notes9.check out:a room from which the guest has already checked out.10.late check out：a room in which a guest is being allowed to check out later than the hotels

9、 standard check out time.11.stayovers:a room in which the guest is scheduled to stay again.12.due outs:a room from which a guest is expected to check out on a given day who has not yet done so.13.Do Not Disturb:請勿打擾。14.bed occupancy list:床位出租情況表。15.linens:articles traditionally made of linen,but today more often made of cottonsheets,pillowcases,towels,and so forth.Notes16.laundry and valet service:laundry service includes washing and valet service includes dry cleaning and pressing.17.houseman:a hotel employee who does heavy ho