廣東省酒店職業(yè)英語(yǔ)

1、廣東省酒店職業(yè)英語(yǔ)等級(jí)考試系列教材酒店職業(yè)英語(yǔ)（初級(jí)）HOSPITALITY ENGLISH（PRELIMINARY）酒店公共英語(yǔ)GENERAL ENGLISH第一單元 打招呼及送行Unit One Greeting and Sending offA下午好，歡迎來(lái)到國(guó)際大酒店。Good afternoon,Welcome to the International Hotel.下午好。Good afternoon.你有幾件行李？How mamy pieces of luggage do you have?就一個(gè)手提袋。我自己來(lái)拿吧。Just one handbag. Ill take it my

2、self.好的，這邊請(qǐng)。All right. This way, please.B史密斯先生，好久不見(jiàn)了。你好嗎？Long time no see, Mr. Smith. How are you?嗨，小王。我很好。你呢？Hi, Xiao Wang. Im fine, and you?我也一樣，謝謝你。你看上去氣色真好！Me too, thank you. You look great!哦，是嘛？我今天要去觀光。Oh yeah? Ill go sightseeing today.祝你玩得開(kāi)心。Have a nice day!C晚上好，女士。請(qǐng)問(wèn)你有沒(méi)有預(yù)訂？Good evening, madam

3、. Do you have a reservation, please?沒(méi)有。NO.恐怕一樓已經(jīng)客滿(mǎn)了。你介意去二樓用餐嗎？Im afraid the first floor is fully booked. Would you mind going to the second floor?好的。All right.女士，我為你叫輛計(jì)程車(chē)好嗎？Shall I call a taxi for you, madam?好的。Yes, please.請(qǐng)稍候。Just a minute, please.計(jì)程車(chē)來(lái)了。Here comes the taxi.謝謝你。再見(jiàn)！Thank you. Bye!很樂(lè)意

4、為你效勞！歡迎你再次光臨。Its my pleasure. Hope to see you again.D嗨！Hi!你好啊。Hello!早上好/下午好/晚上好。Good morning/afternoon/evening一切都好吧？Hows everything?你好嗎？How are you?我也是。Me too.很好，謝謝。你呢？Fine. Thank you.And you?還不錯(cuò)。Not bad.很好。Great!你呢？And you?歡迎光臨XX酒店。Welcome to XX hotel!認(rèn)識(shí)你太好了。Glad to meet you.再次看到你真是太好了。Glad to see

5、you again.希望你住店愉快。I hope youll enjoy your stay with us.希望你住店愉快。Hope you have enjoyed your stay with us.多謝光臨。Thank you for coming.第二單元 介紹與寒暄Unit One Greeting and Sending offA打攪了，你是戴爾蒙女士吧？Excuser me, are you Ms.Diamond?是啊。Yes?我是羅斯酒店的吉云，很高興認(rèn)識(shí)你。Im Ji Yun from Rose Hotel. Glad to meet you.我也是。Me too.B約翰遜

6、先生，這是你第一次來(lái)廣州嗎？Is this your first time to Guangzhou, Mr. Johnson?是的，我是來(lái)出差的，不過(guò)周日休息。Yes. Im here on a business trip, but Ill be free on Sunday.明白了，也許我可以向你建議“一天環(huán)市游”？I see. Maybe I can suggest you a one-day city tour?太好啦。I would appreciate it!這個(gè)是小冊(cè)子。它很受我們住客歡迎的。Here is the booklet. Its very popular among

7、our guests.謝謝。Thanks.你聽(tīng)說(shuō)過(guò)廣東菜嗎？Have you heard about Cantonese food?沒(méi)有，不過(guò)我想嘗嘗。No, but Id like to try it.如果你來(lái)中國(guó)，廣東菜可是不容錯(cuò)過(guò)的呢。又新鮮又可口，你會(huì)喜歡的。If you come to China, Cantonese food is a must. Its fresh and tasty. Youll like it.C很高興跟你交談，不過(guò)我真的得走了。Nice talking with you, but I really have to go now.謝謝你做的一切。再見(jiàn)！Tha

8、nk you for everything. Bye!我很樂(lè)意。祝你住店愉快。再見(jiàn)！My pleasure, Please enjoy your stay with us. Goodbye!D讓我來(lái)自我介紹一下。Let me introduce myself.請(qǐng)叫我安妮。Please call me Anne.這是我的名片。Heres my card.你一定是艾倫.布萊克先生。You must be Mr. Aaron Black.打攪了，你是威爾遜女士嗎？Excuse me, are you Ms. Wilson?你聽(tīng)說(shuō)過(guò)天河城嗎？Have you heard about Teem Plaz

9、a?你這次旅行如何？How was your trip?你覺(jué)得我們的酒店怎樣？What do you think of our hotel?你覺(jué)得廣州這座城市怎么樣？How do you like Guangzhou City?你知道嗎，南越王墓就在這附近！You know what, the Mausoleum of the Nanyue King is just nearby!抱歉，先生。有人叫我了。不好意思。Im sorry, sir. Im being called away. Please excuse me.恐怕我得走了。Im afraed I have to go now.抱歉，

10、我得走了。Sorry but I have to leave now.希望能再次見(jiàn)到你。Hope to see you again.第三單元 詢(xún)問(wèn)信息Unit Greeting and Sending offA打攪了，請(qǐng)問(wèn)洗手間在那里？Excuse me, but where is the restroom?請(qǐng)一直向前走，然后向右拐。Go straight ahead, and then furn right, please.B打攪了，請(qǐng)問(wèn)酒店里有網(wǎng)吧嗎？Exxuse me, is there an Internet caf in the hotel?有的，請(qǐng)乘電梯到2樓，你將看到香奈爾專(zhuān)賣(mài)店

11、，網(wǎng)吧就在它旁邊。Yes. Please take the lift to the second floor. Youll see a Chanel stroe. The Internet caf is just nearby.明白了，謝謝。再見(jiàn)！I see. Thanks. Bye.很樂(lè)意為你效勞，先生。My pleasure, sir.C晚上好，有什么能為你效勞？Good evening. May I help you?嗯。請(qǐng)問(wèn)韓式餐廳在哪里？Yes. Where is the Korean restaurant, please?在三樓，就在電梯對(duì)面。哎喲，恐怕現(xiàn)在已經(jīng)打烊了。Its on

12、 the third floor, opposite to the lift. Oh, Im afraid it has closed now.它的營(yíng)業(yè)時(shí)間是什么時(shí)候？When does it open?它的營(yíng)業(yè)時(shí)間是上午10點(diǎn)到晚上10點(diǎn)，不過(guò)現(xiàn)在快11點(diǎn)了。Its open from 10am to 10pm, but now its almost 11oclock.哦，真糟糕。Oh, thats too bad.你想要客房送餐服務(wù)嗎？它也有一些韓國(guó)菜，而且一直開(kāi)到深夜12點(diǎn)。How about our room service? It also supplies some Korean

13、food and its available till 12oclock midnight.好啊，謝謝。Ok, thanks.D請(qǐng)問(wèn)，我想去交易會(huì)，怎么走？Excuse me, how can I get to the Trade Fair?對(duì)不起，先生。你指的是流花路的還是琶洲的展館？Excuse me, sir. Do you mean the trade fair in Liu Hua Road or in Pa Zhou?琶洲的新展館。The new one in Pa Zhou.你可以乘坐我們酒店的班車(chē)。它從早上8點(diǎn)到晚上6點(diǎn)，每小時(shí)一班，整點(diǎn)發(fā)車(chē)。You may take our

14、shuttle bus. Its available from 8am to 6pm, leaving each hour on the hour.我趕時(shí)間。我自己去該怎么走？Im in a hurry. How to get there by myself?你可以坐計(jì)程車(chē)或乘地鐵2號(hào)線(xiàn)?，F(xiàn)在是交通高峰期，我建議你坐地鐵去。You may take a taxi or Metro Line 2. Now is the rush-hour, I suggest you take the metro.地鐵站在哪里？Where is the metro station?你從酒店的正門(mén)出去，然后向右拐

15、。走2分鐘以后，你會(huì)看到一個(gè)地鐵口。你乘2號(hào)線(xiàn)往琶洲方向行駛的地鐵，在新港東站下車(chē)。走A出口，你就到會(huì)展中心了。When you go out the main entrance, turn right and go along the street. About 2minutes walk, youll see a metro entrance. You take Line 2 to the Pa Zhou direction, and get off at the Xin Gang East Station, Through the A Entrance youll get to the

16、Exhibition Center.E能告訴我你的姓名/房號(hào)/護(hù)照號(hào)碼/嗎？May I have your name/room number/passport number? Please?我怎樣才能去那里？How can I get there?你什么時(shí)間方便呢？What time will be good to you?你能告訴我更多細(xì)節(jié)嗎？Can you tell me more about it?我相知道是否有什么變化。I wonder if there is any xhange.我不清楚，但是我可以為你查一下。I am not sure, but I can find out fo

17、r you.真的嗎？我還不知道呢。Really? I didnt know it.恐怕我不知道，但是我可以為你查一下。Im afraid I dont know, but I can check it for you.我知道了，謝謝。Yes, I know that, thanks.我聽(tīng)說(shuō)了。Ive heard about it.我會(huì)去核實(shí)一下，20分鐘后告訴你。Ill check it out and inform you in 20 minutes.我馬上就去辦，先生。Right away, sir.你能再說(shuō)一次嗎？Pardon?對(duì)不起，你能再說(shuō)一次嗎？Excuse me?對(duì)不起，你能再說(shuō)

18、一次嗎？Sorry?我不明白。I dont understand.我去叫我們的客戶(hù)關(guān)系主任來(lái)。Ill call our Guest Relation Officer.你的意思是不是？Do you mean that?公用電話(huà)在電梯旁邊。The public phone is beside the lift.我怎樣可以去？How can I get to?你可以乘37號(hào)公共汽車(chē)去。You may take Bus No.37.如果搭計(jì)程車(chē)去的話(huà)，大概要15分鐘。It will take you 15 minutes by taxi.花費(fèi)大概是20至25元。It may cost 20 to 25

19、 yuan.你可以乘公共汽車(chē)地鐵或計(jì)程車(chē)去。You may go there by bus, metro or taxi.如果，你認(rèn)為如何？What do you think if?你看怎樣？這樣如何？Hows that?那樣好嗎？Will that be alright?你覺(jué)得怎么樣呢？What about?你最好坐計(jì)程車(chē)去。Youd better go by taxi.好主意！Great idea!我認(rèn)為。In my opinion,第四單元 委婉地拒絕客人的請(qǐng)求Unit One Declining Requests PolitelyA恐怕我們的雙床間都訂滿(mǎn)了。你介意改為套間嗎？Im af

20、raid our twins are fully booked. Would you mind a suite instead?價(jià)格是多少？What is the rate?它的正常價(jià)格是每晚200美元，不過(guò)，我們可以為你提供九折。Its normal rate is USD180 per night, but we can offer you a 10% discount.那么就是每晚180美元是嗎？我就要這個(gè)吧。So its USD180 per nigh? Fine. Ill take it.B我和丈夫今晚要出去。你能幫我照看我們的寶貝嗎？My busband and I want to

21、 go out this evening. Can you look after the baby for us?恐怕不行。這是違反我們酒店規(guī)定的。Im afraid I cant do that, its against our hotels regulations.天，那我怎么辦呢？God, what shall I do?試試我們酒店的兒童俱樂(lè)部怎么樣？它有很不錯(cuò)的托兒服務(wù)。What about the Kids Club? It has very good baby-sitting service.費(fèi)用是多少？How much is the charge?每小時(shí)收費(fèi)20元，最低3小時(shí)開(kāi)

22、始計(jì)費(fèi)。Its 20 yuan per hour, with a minimum of 3 hours.嗯，我想那是我唯一的選擇啦。Hum, I think thats my only choice.很抱歉，女士。感謝你的諒解。Im sorry madam. Thank you for your understanding.C恐怕我們已經(jīng)預(yù)訂滿(mǎn)了。Im afraid were fully booked.恐怕這是違反酒店政策的。Im afraid its against our policy.恐怕我們無(wú)能為力。怎么樣呢？Im afraid theres nothing we can do. Ho

23、w about?很抱歉，我們沒(méi)能幫上忙。我們?yōu)槟?，好嗎?So sorry that we cant help. Shall we for you?我得問(wèn)問(wèn)我們的經(jīng)理。I have to dicuss it with our manager.第五單元 回應(yīng)客人的要求Unit One On Guests RequestsA晚上好，先生。有什么能為你效勞？Good evening,sir. Can I help you?嗯，我候多要一個(gè)枕頭。Yes. Id like to have an extra pillow.好的。請(qǐng)問(wèn)你的房號(hào)是多少？我們馬上就給你送來(lái)。Sure. May I have yo

24、ur room number? Well send it to you at once.我在1507房。還請(qǐng)你們給我?guī)б环萁袢彰绹?guó)來(lái)。Im in room 1507. And please bring me an American Today, too.好的，先生。還需要什么別的嗎？Certainly, sir. Anything else?沒(méi)有了，謝謝。No, thanks.B有什么能為你效勞，女士？Can I help you, madam?我想要一杯本樓紅酒。Id like to have a glass of House Wine.請(qǐng)稍候，我馬上給你送來(lái)。One moment, ple

25、ase. Ill get it for you right away.C對(duì)不起，威廉斯先生，恐怕客房還沒(méi)有收拾好。你介意等一會(huì)嗎？Excuse me, Mr. Williams. Im afraid the room is not ready yet. Would you mind waiting for a while.得等多久？我剛剛旅行了一整天！How long do I have to wait? Ive traveled for a whole day!我們非常抱歉，威廉斯先生，大概需要20分鐘吧。上一位客人很晚才退宿，而其它的客房都滿(mǎn)了。We do apologize for th

26、is inconvenience, Mr. Williams. It takes about 20 minutes. The last guest checked out very late, and other rooms are full.唉，如果是那樣的話(huà)。Oh, if thats the case.你到那邊的餐廳喝杯咖啡怎么樣？我們可以照看你的行李。What about having a cup of coffee in the caf over there? And well take care of your luggage.好吧。OK.這是你的免費(fèi)券，威廉斯先生。感謝你的諒解。H

27、ere is a voucher for you, Mr. Williams. Thank you for your understanding.D馬上，先生。Right away, sir.好的。Very well.沒(méi)問(wèn)題。No problem.你請(qǐng)吧。Go ahead, please.別擔(dān)心。Dont worry.包在我身上。You may count on me.我不會(huì)主你失望的。I wont let you down.如果我能幫忙，請(qǐng)盡管叫我。Please just call me if I can help.還有什么能為你效勞的嗎？Anything else I can do for

28、 you?你介意等一會(huì)嗎？Would you mind waiting?你愿意和別人共用一張桌子嗎？Would you like to share a table with others?你再等5分鐘好嗎？Could you wait for another 5 miutes, please?請(qǐng)別掛斷好嗎？Could you hold the line, please?很抱歉讓你久等了。Sorry to have kept you waiting.讓你久等了。Thank you for waiting.第六單元 提供幫助Unit One Offering HelpA請(qǐng)問(wèn)，去動(dòng)物園怎么走？Ecx

29、use me, how can I get to the zoo?女士，我建議你坐計(jì)程車(chē)去。I would suggest you take a taxi, madam.很遠(yuǎn)嗎？Is it far?不遠(yuǎn)，大概20分鐘就到了。我?guī)湍惆阉弥形膶?xiě)下來(lái)好嗎？No, it only takes about 20 minutes. Shall I write it down in Chinese for you?好，請(qǐng)吧。Yes, please!B打攪了。Excuse me.嗯，有什么能為你效勞，先生？Yes? Can I help you, sir?能不能快點(diǎn)上菜？我趕時(shí)間。Could you rux

30、h the order? Im in a hurry.我馬上就去，先生。Right away, sir.抱歉讓你久等了。請(qǐng)慢用。Sorry to have kept you waiting, sir. Please enjoy.C請(qǐng)反這個(gè)包裹拿給2983房的威爾遜先生。Id like this parcel sent to Mr. Wilson in Room 2983.好的，漢森太太。這里面有什么貴重或易碎的物品嗎？Certainly, Mrs. Handsome. Is there anything valuable or breakable in the parcel?沒(méi)有。No.明白了。麻煩你填寫(xiě)這張表格好嗎？I see. Could you fill out this form, please?好的。給你。Sure. Here you are