工程變更流程11-48 B0

1、蘇州市世嘉科技股份有限公司作 業(yè) 文 件文件編號(hào)SJ/QC-11-48版本號(hào)B/0工程變更程序頁 次第 PAGE 8 頁 共 NUMPAGES 8 頁目的：此文件規(guī)定了設(shè)計(jì)和工藝更改的管理程序。確保所有的設(shè)計(jì)和過程更改按受控方式進(jìn)行，更改的風(fēng)險(xiǎn)及時(shí)得到有效的評(píng)估。This document provides the guidelines for design change procedure and engineering process change procedure. It serves to ensure that all design change and engineering p

2、rocess change is being carried out systematically, and any risk from change are immediately evaluate effectively.適用范圍：適用于試生產(chǎn)和批量生產(chǎn)期間的設(shè)計(jì)和過程更改。Applicable for design and process change during trial run and mass production職責(zé)各相關(guān)部門負(fù)責(zé)提出設(shè)計(jì)或工藝更改的申請(qǐng)。Any relevant department shall submit requests for design or p

3、rocess change.工程部負(fù)責(zé)組織相關(guān)部門進(jìn)行討論、修改相關(guān)文件并下達(dá)更改通知。Engineering department will organize discussion with all relevant departments. Related documents have to be updated and issued to all relevant departments.生產(chǎn)部負(fù)責(zé)組織設(shè)計(jì)或工藝更改的執(zhí)行。Production department will organize and implement the design or engineering process

4、 change.質(zhì)量部負(fù)責(zé)對(duì)試制的樣品進(jìn)行測(cè)試和檢驗(yàn)，并負(fù)責(zé)完成相關(guān)的測(cè)試報(bào)告Quality department shall be responsible for testing and inspecting of the samples and prepare the relevant reports.項(xiàng)目經(jīng)理負(fù)責(zé)與客戶聯(lián)系, 并負(fù)責(zé)向顧客提供有關(guān)申請(qǐng)批準(zhǔn)的報(bào)告BPM is responsible to contact with customer. BPM shall be responsible for submitting the relevant reports to the cus

5、tomer for approval相關(guān)部門負(fù)責(zé)修改相關(guān)的文件。The respective department is responsible to update the related document.程序時(shí)機(jī)和前提: (Opportunity and Preparation)顧客提出要求。Request from the customer從項(xiàng)目經(jīng)理或相關(guān)人員處來的客戶要求的工程更改E-mail.Customer ECN requirement E-mail to Business Program Management or Project Management or anyone wh

6、o have contact with the Customer.從項(xiàng)目經(jīng)理或相關(guān)人員處來的要求工程更改的客戶電話記錄或會(huì)議記錄。Phone call or Meeting Minutes from Customer to Business Program Management or Project Management or anyone who have contact with the Customer.產(chǎn)品工程師或模具工程師與客戶交談或討論，并得到雙方同意的結(jié)果記錄The agreement of Engineering discussion with Customer by Tool

7、ing or Project Engineer.內(nèi)部提出且得到客戶批準(zhǔn)的更改要求。Customer approved Internal Engineering change.在NPI 和量產(chǎn)時(shí)所發(fā)現(xiàn)的客戶圖紙，規(guī)范的設(shè)計(jì)缺陷，并以 DFM 和DFA 形 式發(fā)送給客戶，且得到客戶批準(zhǔn)的更改要求。Customer approved DFM & DFA that are indicated the defects or interference on the Customer drawing or Specification during NPI or mass production.客戶批準(zhǔn)的由于

8、內(nèi)部工藝改進(jìn)，工藝調(diào)整、設(shè)備、工具，原料、環(huán)境，過程變化而引起的過程工藝更改.Customer approved Internal Process Change Request due to Technical improvement, Equipment, Tools, Material, Environments change.經(jīng)客戶批準(zhǔn)的生產(chǎn)過程的原材料更改要執(zhí)行該工程更改程序Customer approved change in Raw material shall follow with proper ECN procedure工程更改申請(qǐng)流程: (Engineering Chang

9、e Request Procedure)當(dāng)收到客戶的工程更改要求后，工程部根據(jù)情況組織相關(guān)部門進(jìn)行可行性討論。在決定執(zhí)行工程更改后，由工程部填寫設(shè)計(jì)工程變更申請(qǐng)單，并由工程部經(jīng)理進(jìn)行審批，重大的更改報(bào)總經(jīng)理審批。按客戶要求，決定是否需要進(jìn)行試制樣品。Engineering will organize a meeting with the respective department to discuss Customer ECN. Project / Process Engineer shall submit if the ECN is available, and Engineering Ma

10、nager confirmation is required, for major changes, approval from general manager is required. CFT will decide whether to make FA samples for evaluation based on Customer request.當(dāng)工程部與相關(guān)部門對(duì)客戶的工程更改進(jìn)行可行性討論后，認(rèn)為不能執(zhí)行，應(yīng)給出相應(yīng)的建議，如：DFM，DFA，并經(jīng)客服服務(wù)小組同意后，由市場(chǎng)部將相應(yīng)的建議，如：DFM，DFA，提交給客戶審核。Engineering and the respectiv

11、e department have to provide the proposal, such as DFM, DFA if the customer ECN is not available. BPM need to submit the proposal, such as DFM, DFA to customer for evaluation.當(dāng)收到客戶批準(zhǔn)的DFM，DFA，及客戶批準(zhǔn)的工藝更改，由工程部填寫工程變更通知單，并由工程部經(jīng)理進(jìn)行審批，按客戶要求，決定是否需要進(jìn)行試制樣品。After receiving customer approved DFM or DFA, and app

12、roved PCN from BPM, Project / Process Engineer shall submit and Engineering Manager confirmation is required, for major changes, approval from general manager is required. CFT will decide whether to make FA samples for evaluation based on Customer request.變更等級(jí)劃分工程變更根據(jù)變更的對(duì)象及對(duì)產(chǎn)品功能性、工藝性、成品良率、外觀等劃分為三個(gè)等級(jí)

13、：Very Critical（非常重大變更）:對(duì)產(chǎn)品的功能可靠性有關(guān)鍵的影響，重大工藝變更，對(duì)制程良率有重要的影響等。需做可靠性驗(yàn)證（RA驗(yàn)證），無問題后,視工程變更原因試制（Pilot run）,測(cè)試無問題后,始可進(jìn)行工程變更,如緊急狀況可同步進(jìn)行,但RA報(bào)告未合格前,不準(zhǔn)出貨。該等級(jí)的變更需經(jīng)運(yùn)營總監(jiān)以上級(jí)別進(jìn)行審核批準(zhǔn)，并通報(bào)各個(gè)部門。變更記錄最少保存5年以上。Critical （重大變更）:與產(chǎn)品功能可靠度無關(guān)鍵性的影響，但對(duì)產(chǎn)品加工工藝、制程的良率等有一定的影響。視工程變更原因做RA驗(yàn)證及Pilot Run 。該等級(jí)的變更需經(jīng)技術(shù)部部長以上級(jí)別進(jìn)行審核批準(zhǔn)，并通報(bào)各個(gè)部門。變更記錄最

14、少保存4年以上。Non-Critical （非重大變更）:與產(chǎn)品的良率及可靠性無重大影響，主要為工程圖紙的升級(jí)、規(guī)格變更等非關(guān)鍵因素的一般性影響。不需做RA驗(yàn)證及Pilot Run。該等級(jí)的變更需經(jīng)技術(shù)工程師以上級(jí)別進(jìn)行審核批準(zhǔn)，并通報(bào)各個(gè)部門。變更記錄最少保存3年以上?？蛻鬍CN 信息保存，和圖紙發(fā)放項(xiàng)目工程師要將客戶的ECN 信息,(如Email)，圖紙資料打印出來。并將簽字確認(rèn)后的圖紙, 和批準(zhǔn)后的工程變更通知單,一起交給交給文控部門保存。To maintain all ECN detail from customer, all drawings have to be released.

15、 PE has to submit print of customers ECN, approved and signed drawing to the Document Control Centre. 需試制樣品的工程更改 Trial run sample requirement for Engineering Change如供應(yīng)商制造的模具試制出樣品，不符合圖紙及其規(guī)定要求，則應(yīng)要求供方糾正，不作為工程更改。If the samples from the suppliers are not able to meet the drawing specifications, sourcing

16、shall request suppliers for modification. It cannot be regarded as Engineering Change.當(dāng)供應(yīng)商制造的模具試制的樣品符合圖紙及工廠規(guī)定要求時(shí),該產(chǎn)品在裝配中發(fā)現(xiàn)工廠原設(shè)計(jì)圖紙有問題,才進(jìn)入工程更改。If the samples are made in accordance with the drawings, however, if problems are encountered during assembly, Engineering Change is required.當(dāng)客戶的工程更改明確要求樣件提交時(shí)

17、，按第一件樣品檢驗(yàn)程序，項(xiàng)目經(jīng)理要組織客戶服務(wù)小組協(xié)同模具部，生產(chǎn)部進(jìn)行樣件制作，及樣品檢測(cè)報(bào)告，由項(xiàng)目經(jīng)理將樣品和FA 報(bào)告提交給客戶，樣品和檢測(cè)報(bào)告得到客戶批準(zhǔn)后方可進(jìn)行各項(xiàng)工程更改任務(wù)執(zhí)行。If samples and FA report are required from customer, BPM need to organize CFT team, Tooling department, and production department to build the samples and prepare FA report according to procedure of Fir

18、st Article Inspection, INT-031-QA, and submit it to customer for approval. Once the samples and FA report are approved from customer, the ECN action can be implemented. 不需要試制樣品的工程更改當(dāng)運(yùn)行工程更改時(shí)，客戶不需要樣品和檢測(cè)報(bào)告批準(zhǔn)，項(xiàng)目經(jīng)理可組織客戶服務(wù)小組協(xié)同模具部，生產(chǎn)部直接進(jìn)行各項(xiàng)工程更改任務(wù)執(zhí)行。BPM can organize CFT team, Tooling department, and product

19、ion department to implement the ECN action if customer did not require samples and FA report evaluation.在制品和倉庫內(nèi)成品和半成品處理方法生產(chǎn)部向技術(shù)部反饋在制品的所處的工序，技術(shù)部評(píng)估是否可以再次使用，如可以入庫留有，不可以則報(bào)廢。對(duì)倉庫已有的成品和半成品進(jìn)行統(tǒng)計(jì)，由市場(chǎng)部匯報(bào)給顧客，顧客決定是否接收，對(duì)無法接收的產(chǎn)品報(bào)廢處理客戶的工程更改：對(duì)客戶的工程更改必須在10個(gè)工作日內(nèi)進(jìn)行評(píng)審。評(píng)審認(rèn)為其有效、可滿足后再實(shí)施。評(píng)審中發(fā)現(xiàn)的問題由項(xiàng)目經(jīng)理負(fù)責(zé)與顧客進(jìn)行溝通。Customer ECN:

20、 Customer Engineering change review shall be done within 10 working days. ECN Procedure will be implemented after evaluation. Any issues shall be informed to BPM who will discuss with the customer.項(xiàng)目工程師要將客戶批準(zhǔn)的DFM,DFA,或客戶批準(zhǔn)的PCN，及相關(guān)資料保存，以作為執(zhí)行內(nèi)部工程更改的依據(jù)。并執(zhí)行內(nèi)部工程更改。PE has to filed the customer approved DF

21、M, DFA, and approved PCN. And implement Internal Engineering change.ECN準(zhǔn)備和反饋 ECN actions prepare and feedbackBPM 要在有需要的情況下召集客戶服務(wù)成員開會(huì)，研究準(zhǔn)備各項(xiàng)工作，討論各區(qū)域受影響物料的處理方案和ECN的完成時(shí)間。If required, BPM need organize a meeting with CFT team member to discuss customer ECN about disposition of WIP and FG, as well as the

22、 ECN action completion date.工藝更改文件實(shí)施 Engineering Documents Implementation工程部負(fù)責(zé)修改相關(guān)的物料表,圖紙、作業(yè)指導(dǎo)書等文件，質(zhì)量部負(fù)責(zé)修改相關(guān)的檢驗(yàn)指導(dǎo)書, 控制文件等文件。生產(chǎn)部負(fù)責(zé)對(duì)更改過程進(jìn)行監(jiān)控，采購部負(fù)責(zé)對(duì)外購件的更改過程進(jìn)行監(jiān)控。Engineering department shall be responsible to modify and update the related BOM, drawings, WI, etc. Quality department is responsible for doc

23、uments updating, such as QII, control plan, etc. Soft tool department is responsible for soft tool process documents updating. Paint department is responsible for painting work instruction updating. Production department is responsible to follow up and monitor the change procedure. Sourcing is respo

24、nsible for the changes on the purchased parts.文件更改方法 Documents Change Method文件重新更新時(shí)，則應(yīng)按文件控制程序執(zhí)行。It is required to follow process of if the related documents need to be updated.如果工程更改影響到采購件或委托加工件，由工程部將更改后文件發(fā)至供應(yīng)商開發(fā)部，由供應(yīng)商開發(fā)部通知供應(yīng)商收回舊文件和分發(fā)新文件并進(jìn)行簽收。If the ECN affect the purchase parts or sub-contract part

25、s, engineering department need to provide the documents to Sourcing department. Sourcing will retrieve obsolete documents from suppliers and issue the latest documents to suppliers.生產(chǎn)過程的原材料更改要執(zhí)行該程序Change in Raw material shall follow with proper ECN procedure.當(dāng)發(fā)生內(nèi)部工程更改或客戶提出工程更改時(shí)，相關(guān)物料的處理和文件修改規(guī)定。Deal w

26、ith the affected materials and update documents when internal or external ECN occur.在發(fā)生內(nèi)部工程更改或客戶提出工程更改時(shí)，質(zhì)量工程師要及時(shí)對(duì)受影響的物料清單發(fā)出物料清除單。各相關(guān)部門必須在24 小時(shí)內(nèi)填好的物料清除單并回復(fù)質(zhì)量工程師,質(zhì)量工程師將負(fù)責(zé)收集各相關(guān)部門填好的物料清除單When internal or external ECN occur, Quality Engineer need to issue the for the affected parts list, and send it to r

27、elevant department. will be filled in the affected material quantities and send back to Quality Engineer within 24 hours.項(xiàng)目經(jīng)理將監(jiān)督ECN 的實(shí)施, 并在有需要的情況下召開會(huì)議，物料清除單應(yīng)由CFT 成員及相關(guān)部門共同討論，在物料清除單中要寫明各區(qū)域受影響物料的處理方案.BPM will lead the ECN implementation. Meeting will be arranged if necessary. need to be completed by C

28、FT member and relevant department. It is necessary to indicate the disposition of those affected inventory.各相關(guān)部門按物料清除單中寫明的處理方案對(duì)各區(qū)域內(nèi)受影響的物料進(jìn)行處理。All respective departments shall take action for the affected materials according to disposition indicated in .生產(chǎn)部門在生產(chǎn)新版本產(chǎn)品時(shí), 生產(chǎn)部主管, 工程部工程師, 質(zhì)量工程師必須到現(xiàn)場(chǎng)確認(rèn)工程更改執(zhí)行狀況，并對(duì)生產(chǎn)部操作工給予必要的指導(dǎo)，使其明白新的操作方法和要求。Production supervisor, PE, QE need to verify the ECN implementation, and provide guidance to operator before the first lot of new revision parts running to assure they understand the new requirement.客戶ECN 第一次執(zhí)行時(shí), 生產(chǎn)部要在成品的紙箱上貼標(biāo)簽, 以便于區(qū)分新舊版本和型號(hào)。標(biāo)簽要連續(xù)貼3個(gè)批次產(chǎn)品。