【服務(wù)管理】職位描述-培訓(xùn)助理

1、第4頁，共4頁職位描述文件職位識(shí)別信息職位名稱Training Administrator所屬部門Contact Center職位編號(hào)所在城市SZ工作地點(diǎn)Contact Center出差要求無偶爾經(jīng)常常駐版本號(hào)V1.0生效日期2005年6月15日工作網(wǎng)絡(luò)關(guān)系直接上級(jí)職位Assistant Manager, Training Ops/Planning & Development匯報(bào)職位直接下級(jí)職位人員管理權(quán)限薪酬無建議權(quán) 決定權(quán)直接下級(jí)人數(shù)績(jī)效無 建議權(quán) 決定權(quán)直接管轄團(tuán)隊(duì)配備無 建議權(quán) 決定權(quán)業(yè)務(wù)指導(dǎo)職位Sr. VP, Contact Center; General Managers of o

2、ther departments對(duì)職位產(chǎn)生影響的外部機(jī)構(gòu)受到職位影響的外部機(jī)構(gòu)任職資格教育程度Graduate專業(yè)方向travel or secretarial major工作經(jīng)驗(yàn) year or above in foreign enterprises preferred行業(yè)經(jīng)驗(yàn)培訓(xùn)經(jīng)歷管理技能專業(yè)技能training administration experience通用技能Communication職位目的與職責(zé)職位目的（存在的理由，限制和目標(biāo)）To provide administrative and clerical support to the efficient operatio

3、ns of the contact center as well as various business lines of the company as a whole.職責(zé)范圍(名稱、定義、該職責(zé)所要達(dá)到的結(jié)果/目標(biāo))責(zé)任級(jí)別（全部/部分/協(xié)助）衡量標(biāo)準(zhǔn)(數(shù)量、質(zhì)量)業(yè)務(wù)類Operational levelTo provide administrative and clerical support in Travel academy which include new recruited database, trainees attendance registration, training record update & maintenance, preparation of training materials, training facilities management, project implementation and so forth.To responsible for the liaison and follow up with external institution for outreach training administrationAllKPIs fortraining administrationInternal cust