職場實(shí)用英語交際教程(初級(jí))教學(xué)課件unit10

1、Unit 10Write an order confirmation emailUnit 10Learning objectivesAfter learning this unit, you will be able to:note down specific information about an order, such as quantity, delivery time, terms of payment etc.;list two to three key points you need to consider when writing an order confirmation e

2、mail;write an order confirmation email.職場實(shí)用英語交際教程（初級(jí)）Unit 10Learning objectivesAfter learnUnit OutlineScenarioSet the taskPrepare for the taskDevelop the strategiesFulfil the taskTo extend職場實(shí)用英語交際教程（初級(jí)）Unit 10Unit OutlineScenarioSet the taScenarioFashion Library is an international high-street brand

3、. Recently, the company has received an order from Mary Smith, a regular client from the UK. Jack Wayne, Director of the Sales Department, asks Wang Rui, a sales representative, to write an order confirmation email to Ms Smith.職場實(shí)用英語交際教程（初級(jí)）Unit 10ScenarioFashion Library is an Discussion: Work in pa

4、irs and discuss the following question. Imagine you are Wang Rui. What information should be included in an order confirmation email?Whats the purpose of an order confirmation email? give the customer with a service overview; offer the customer an opportunity to clarify any misunderstandings; If you

5、 are a customer, what information do you want to get from an order confirmation email? price, quantity, payment method, delivery time職場實(shí)用英語交際教程（初級(jí)）Unit 10ScenarioDiscussion: Work in pairs and Vocabulary1. Fashion Library is an international high-street brand. high-street brand 高街品牌e.g. Nowadays, hig

6、h-street brands are also very popular with many Chinese young people. 如今，高街品牌也很受中國年輕人的歡迎。2. Jack Wayne, Director of the Sales Department, asks Wang Rui, a sales representative, to write an order confirmation email to Ms Smith. representative /reprzenttv/ n. 代表 e.g. John delivered a speech as a stude

7、nt representative in the graduation ceremony. 在畢業(yè)典禮上，約翰作為學(xué)生代表發(fā)表了演講。職場實(shí)用英語交際教程（初級(jí)）Unit 10ScenarioVocabulary職場實(shí)用英語交際教程（初級(jí)）Unit職場實(shí)用英語交際教程（初級(jí)）Unit 10Intercultural tip高街品牌最早指開在英國主要商業(yè)街上的某些品牌。這些品牌仿造時(shí)裝秀上的最新設(shè)計(jì)，迅速將其制作為成品銷售，成為人人都能買得起的品牌?，F(xiàn)在，凡是大批量零售，價(jià)格和定位都比較大眾化的服飾連鎖店品牌，都可以歸入高街品牌。Scenario職場實(shí)用英語交際教程（初級(jí)）Unit 10Inte

8、rcuJack is talking to Wang Rui about the new order from their UK client. Listen to their conversation and get a clear idea of the task given to Wang Rui.職場實(shí)用英語交際教程（初級(jí)）Unit 10Set the taskJack is talking to Wang Rui abScripts職場實(shí)用英語交際教程（初級(jí)）Unit 10Jack:Hi, Rui. Ive received an email from Mary Smith, one

9、 of our UK clients this morning.Wang Rui: What did she say in the email?Jack:She wants to order four of our clothes products.Wang Rui: Great! Is there anything I can help with?Jack:Yes, I want you to write an order confirmation email to her before we start producing the products.Wang Rui: No problem

10、.Set the taskScripts職場實(shí)用英語交際教程（初級(jí)）Unit 10Scripts職場實(shí)用英語交際教程（初級(jí)）Unit 10Jack:Ill forward Ms Smiths email to you later, and you can get an overview of her order.Wang Rui: OK, I see. When should I send the confirmation email to her?Jack:If you have any difficulties, come and tell me about it. Ill see if

11、I can help.Wang Rui: Its kind of a pressing matter. Can you finish it by the end of tomorrow?Jack:Sure, I can.Wang Rui: Thats great. You can come and find me if you have any questions.Jack:I will. Thanks so much.Set the taskScripts職場實(shí)用英語交際教程（初級(jí)）Unit 10Understand the textListen to the conversation an

12、d choose the best answer to the following question.What does Jack Wayne want Wang Rui to do?Order some clothes products.Invite Ms Smith to their company.Ask Ms Smith more about her order.Send a confirmation email to Ms Smith.職場實(shí)用英語交際教程（初級(jí)）Unit 10Set the taskUnderstand the textListen to tUnderstand t

13、he textListen again and decide whether the following statements are true (T) or false (F).Ms Smith is a client from the USA.The client places an order on four kinds of clothes products.Wang Rui will complete the email by the end of tomorrow.職場實(shí)用英語交際教程（初級(jí)）Unit 10F T TSet the taskUnderstand the textLi

14、sten agaiSet the taskVocabulary1. Ill forward Ms Smiths email to you later, and you can get an overview of her order.overview /vvju/ n. 概要；概述 e.g. The preface gives anoverviewof the bookscontents.序言對(duì)全書內(nèi)容作了一個(gè)概述。2. Its kind of a pressing matter.pressing /pres/ adj. 緊迫的 e.g. It is one of the mostpressi

15、ngproblems facing thiscountry這是該國面臨的最緊迫的問題之一。職場實(shí)用英語交際教程（初級(jí)）Unit 10Set the taskVocabulary職場實(shí)用英語交際Set the taskLanguage in focusComplete the sentences with the correct form of the words in the box.This file gives us a(n)_ of the companys development.Lily didnt go to the party because she had some _matt

16、ers to deal with.Jenny is our companys sales _ in Italy, and she needs to cooperate with local retailers.representpressingoverview職場實(shí)用英語交際教程（初級(jí)）Unit 10overviewpresssingrepresentative Set the taskLanguage in focusC職場實(shí)用英語交際教程（初級(jí)）Unit 10Set the taskLanguage tipproduct ，goods和commodity均與產(chǎn)品有關(guān)，但具體含義有所區(qū)別：p

17、roduct是指大量生產(chǎn)或種植、用以銷售的產(chǎn)品；goods是指用來銷售的商品，尤指家庭用品；commodity較為正式，多指商品或生產(chǎn)中需要用到的原材料，如金 屬、燃料等。職場實(shí)用英語交際教程（初級(jí)）Unit 10Set theCareer tip外貿(mào)函電是指對(duì)外貿(mào)易中用到的各種信件、傳真和電子郵件等。相較普通信函，外貿(mào)函電有其特殊的格式、術(shù)語和習(xí)慣用語。從交際目的來看，常見的外貿(mào)函電可以用來尋求代理、推銷產(chǎn)品、詢問報(bào)價(jià)、訂購貨物等。職場實(shí)用英語交際教程（初級(jí)）Unit 10Set the taskCareer tip職場實(shí)用英語交際教程（初級(jí)）UnitPrepare for the task

18、ReadingThe following is the order email that Jack forwards to Wang Rui. Read the email and get detailed information about Ms Smiths order.職場實(shí)用英語交際教程（初級(jí)）Unit 10Prepare for the taskReading職場實(shí)Understand the textRead the text and choose the best answer to the following question.Which of the following do

19、es Ms Smith confirm with Jack Wayne in the email?Price of the products.Stock of the products.Packaging of the products.Delivery methods of the products.職場實(shí)用英語交際教程（初級(jí)）Unit 10Prepare for the taskUnderstand the text職場實(shí)用英語交際教程（Ms Smith wants to order _ kinds of products.Ms Smith wants to receive the goo

20、ds _.Ms Smith needs to know how Jack Wayne likes to receive the _ for the order.The discount code of Ms Smith is _.職場實(shí)用英語交際教程（初級(jí)）Unit 10Understand the textRead again and fill in the blanks. four payment AD609by the end of MarchPrepare for the taskMs Smith wants to order _Understand the textWork in p

21、airs and discuss the following question.After receiving the email, what should Wang Rui do next to reply to Ms Smith?職場實(shí)用英語交際教程（初級(jí)）Unit 10Wang Rui should check the product stock, delivery time and payment method with the company so she can provide the information to Ms Smith.Prepare for the taskUnde

22、rstand the text職場實(shí)用英語交際教程（Vocabulary 1. Red and white striped shirtsstriped /strapt/ adj. 有條紋的 e.g. There is astripedsofa along thewall.靠墻有一個(gè)條紋沙發(fā)。2. Cream cashmere overcoats overcoat /vkt/ n. 大衣 e.g. The man in the blackovercoatis very tall.身穿黑大衣的男子非常高。職場實(shí)用英語交際教程（初級(jí)）Unit 10Prepare for the taskVocabu

23、lary職場實(shí)用英語交際教程（初級(jí)）UnitVocabulary 3. Please let me know as soon as possible if any items are out of stock, so that I can choose something else.stock /stk/ n. 存貨；現(xiàn)貨 e.g. That particular model is not currently in stock .那種型號(hào)目前沒貨。4. Finally, I received a discount code after my last purchase, and I would

24、 like to use it for my current order. discount code 優(yōu)惠碼 e.g. Use this discount code and you can get a discount of 20% off. 使用這個(gè)優(yōu)惠碼，你可以享受八折優(yōu)惠。職場實(shí)用英語交際教程（初級(jí)）Unit 10Prepare for the taskVocabulary職場實(shí)用英語交際教程（初級(jí)）UnitLanguage in focusComplete the sentences with the correct form of the words or phrase in th

25、e box.Your _ is MC25. You can use it on Christmas Day.He is wearing a blue and white _ sweater.This colour is out of _ now. Could you choose another one?This _ is very popular. We suggest you get it.stripe overcoat stock discount code職場實(shí)用英語交際教程（初級(jí)）Unit 10 discount code leatherstockovercoatPrepare fo

26、r the taskLanguage in focusComplete the Language in focusComplete the sentences by choosing the words in the box that collocate with the italicised words.I would like to hear _ you as soon as possible.Our clients are very satisfied _ our products.We will delivery the goods _ the end of the month.We

27、look forward _ our next cooperation.withfrom to by職場實(shí)用英語交際教程（初級(jí)）Unit 10 fromwith bytoPrepare for the taskLanguage in focusComplete the would like與want同義，但是語氣更為委婉、禮貌，用于表達(dá)請(qǐng)求、邀請(qǐng)、建議等。以郵件中的一個(gè)句子為例：I am opening a new shop in the middle of April and would like to attract customers with these new items.would

28、 like后接名詞或者動(dòng)詞不定式，肯定句中的would經(jīng)常跟在主語后面，略寫為d。would like to 在答句中，?？墒÷?to 后面的詞語，以免重復(fù)。Will you join us? Yes, Id like to.職場實(shí)用英語交際教程（初級(jí)）Unit 10Prepare for the taskwould like職場實(shí)用英語交際教程（初級(jí)）UnitLanguage in focus3. Translate the following sentences into English by using “would like”.她想?yún)⒓訉W(xué)校舉辦的辯論比賽。我們想要在月底前收到貨物。我想

29、要訂購一批新的筆記本電腦。職場實(shí)用英語交際教程（初級(jí)）Unit 10 She would like to join the debate contest held by the school. Wed like to receive the goods by the end of the month.Id like to place an order of new laptops. Prepare for the taskLanguage in focus3. TranslateListening ATo answer Ms Smiths question about the stock of

30、 the products, Wang Rui turns to Phil, assistant manager of the Production Department for help. Listen to their conversation for details.職場實(shí)用英語交際教程（初級(jí)）Unit 10Prepare for the taskListening A職場實(shí)用英語交際教程（初級(jí)）Uni職場實(shí)用英語交際教程（初級(jí)）Unit 10ScriptsWang Rui:Hello, Phil. Could you do me a favour, please? Phil:Sure,

31、 Rui. What can I help you with?Wang Rui:Ive got an order from a UK client who wants to order four of our products. And I want to check the production schedule.Phil:I see. When does the client want the products?Wang Rui:The client wants them by the end of March, which isnt far away from now.Phil:OK.

32、Lets see. What products are on the order?Wang Rui:Heres the list.Phil:Er. The leather jackets are ready.Prepare for the task職場實(shí)用英語交際教程（初級(jí)）Unit 10Scripts職場實(shí)用英語交際教程（初級(jí)）Unit 10ScriptsWang Rui:Great! What about the other items?Phil:The trousers and the shirts will be ready by the middle of February.Wang

33、 Rui:Thats good. And what about the overcoats?Phil:The overcoats are going to take more time because they require fine workmanship. It looks like they might not be ready until the first week of March.Wang Rui:Oh. Thats a little too close to the deadline. Im not sure if they will be ready in time. Il

34、l talk with Jack about it. Thanks so much for your help!Prepare for the task職場實(shí)用英語交際教程（初級(jí)）Unit 10ScriptsUnderstand the textListen to the conversation and choose the best answer to the following question.Whats the conversation mainly about?The deadline of the order.The quantity of the products.The pr

35、oduction process of the products.The production schedule of the ordered items.職場實(shí)用英語交際教程（初級(jí)）Unit 10Prepare for the taskUnderstand the text職場實(shí)用英語交際教程（Understand the textListen again and fill in the blanks.1) The _ are ready for sales now.2) The _ and the _ will be ready by the middle of February.3) T

36、he overcoats might not be ready until _.職場實(shí)用英語交際教程（初級(jí)）Unit 10leather jacketstrousersthe first week of MarchshirtsPrepare for the taskUnderstand the textListen agaiUnderstand the textWork in pairs and discuss the following question.Since the overcoats may not be ready in time, can you come up with an

37、y solutions so that Ms Smith can receive the order by the deadline?職場實(shí)用英語交際教程（初級(jí)）Unit 10 On the one hand, Wang Rui can ask the factory to speed up production; on the other hand, she could consider other delivery methods, for example, by air.Prepare for the taskUnderstand the textWork in paiVocabular

38、y 1. Can you do me a favour?favour /fev/ n. 善意的行為 e.g. Ive come to ask you to do me a favour.我來這兒是想請(qǐng)你幫個(gè)忙。職場實(shí)用英語交際教程（初級(jí)）Unit 10Prepare for the taskVocabulary職場實(shí)用英語交際教程（初級(jí)）UnitVocabulary 2. The overcoats are going to take more time because they require fine workmanship.fine /fan/ adj. 精巧的 e.g. My gran

39、dfather can make fine bone china.我的祖父可以造出精致的骨瓷。workmanship /wkmnp/ n. 手藝；工藝e.g. Our buyers insist on high standards ofworkmanshipandmaterials.我們的顧客對(duì)工藝和材料堅(jiān)持要求高標(biāo)準(zhǔn)。職場實(shí)用英語交際教程（初級(jí)）Unit 10Prepare for the taskVocabulary職場實(shí)用英語交際教程（初級(jí)）UnitVocabulary3. Thats a little too close to the deadline.deadline /dedlan

40、/ n. 最后期限e.g. I finished the work several days ahead of thedeadline.我在最后期限的幾天前就完成了工作。職場實(shí)用英語交際教程（初級(jí)）Unit 10Prepare for the taskVocabulary職場實(shí)用英語交際教程（初級(jí)）UnitListening BWang Rui is talking to Jack to confirm the delivery time of Ms Smiths order. Listen to their conversation for details.職場實(shí)用英語交際教程（初級(jí)）Uni

41、t 10Prepare for the taskListening B職場實(shí)用英語交際教程（初級(jí)）Uni職場實(shí)用英語交際教程（初級(jí)）Unit 10ScriptsJack: Are you OK, Rui? You look a bit worried.Wang Rui:Im fine, Jack. Its just that theres a small problem with the order from Ms Smith.Jack: Oh, really? Whats the matter?Wang Rui:Well, the jackets, trousers and shirts w

42、ill be ready in time. It looks like the overcoats will take longer though.Jack: When are they scheduled to be ready by?Wang Rui:The first week in March.Jack: Well, that is a little too close, but I think we could make it. We usually transship from Tianjin, but in this case we can transship from Shan

43、ghai. Though the cost will be a bit higher, the goods can arrive in time.Prepare for the task職場實(shí)用英語交際教程（初級(jí)）Unit 10Scripts職場實(shí)用英語交際教程（初級(jí)）Unit 10ScriptsWang Rui:Great! Also, the client is asking about the payment. What should I advise?Jack: Well need an advance of 30 percent of the amount on the invoic

44、e. The rest of the payment should be made once the goods are ready for shipment.Wang Rui:I see. Thanks for your help, Jack!Prepare for the task職場實(shí)用英語交際教程（初級(jí)）Unit 10ScriptsUnderstand the textListen to the conversation and choose the best answer to the following question.Whats the problem with Ms Smit

45、hs order?She cannot make the payment in time.One of the products may not be ready in time.The products cannot be transshipped from Shanghai.The cost of the order is much higher than expected.職場實(shí)用英語交際教程（初級(jí)）Unit 10Prepare for the taskUnderstand the text職場實(shí)用英語交際教程（職場實(shí)用英語交際教程（初級(jí)）Unit 10Understand the te

46、xtListen again and fill in the blanks.The jackets, _ and _ will be ready in time.Jack suggests transshipping the goods from _.Ms Smith needs to pay an advance of _ of the amount on the invoice.The rest of the payment should be made once the goods are _. trousersshirtsShanghai Port30% ready for shipm

47、entPrepare for the task職場實(shí)用英語交際教程（初級(jí)）Unit 10UnderstVocabulary1. We usually transship from Tianjin, but in this case we can transship from Shanghai.transship /trnsp/ v. 中轉(zhuǎn)；轉(zhuǎn)運(yùn)e.g. Dontyouthinkits troublesome totransshipthegoodsatSydney?你不認(rèn)為在悉尼中轉(zhuǎn)太麻煩了嗎？in this case 在這種情況e.g. Is it going to rain? In this

48、 case, you should take an umbrella with you. 要下雨了嗎？這樣的話，你得帶把傘。職場實(shí)用英語交際教程（初級(jí)）Unit 10Prepare for the taskVocabulary職場實(shí)用英語交際教程（初級(jí)）UnitVocabulary2. Well need an advance of 30 percent of the amount on the invoice.advance /dvns/ n. 預(yù)付款e.g. She was paid a $100,000 advance for her next two novels.她得到了接下來兩本小

49、說的10萬美元的預(yù)付款。invoice /nvs/ n. 發(fā)票e.g. Well send you an invoice for the goods by this Friday.我們將在本周五前給您寄出發(fā)票。職場實(shí)用英語交際教程（初級(jí)）Unit 10Prepare for the taskVocabulary職場實(shí)用英語交際教程（初級(jí)）UnitLanguage in focusComplete the sentences with the correct form of the words or phrase in the box.To cut the delivery costs, we

50、_ our goods from Guangzhou last month.The client should pay a(n)_ of 40% of the total amount.You had better keep your _ in case you need to change the goods.Professor Smith said she couldnt go to our workshop this Saturday. _, we have to look for another speaker.deadline transship in this case advan

51、ceinvoice workmanship favour fine 職場實(shí)用英語交際教程（初級(jí)）Unit 10 transshipped advanceinvoice In this case Prepare for the taskLanguage in focusComplete the Language in focus1. Complete the sentences with the correct form of the words or phrase in the box.The task has to be finished before the _ of 1st July.T

52、his shirt is made of _ silk. You should be very careful when wearing it.The product is of superior _ , so it takes more time to produce.Could you do me a(n) _ ? I have a problem here.職場實(shí)用英語交際教程（初級(jí)）Unit 10 fine deadline workmanshipfavourPrepare for the taskdeadline transship in this case advanceinvoi

53、ce workmanship favour fine Language in focus1. Complete Language in focusComplete the sentences by choosing the words in the box that collocate with the italicised words.The firemen arrived _ time and saved many lives.The goods will be transshipped _ Hong Kong.The client needs to pay 20% of the amou

54、nt _ the invoice in advance.There is a problem _ the quality of the goods. We need to fix it as soon as possible.The goods will be ready _ shipment at once.within from for on職場實(shí)用英語交際教程（初級(jí)）Unit 10infrom on with forPrepare for the taskLanguage in focusComplete the Intercultural tip根據(jù)世界航運(yùn)理事會(huì)2018年的數(shù)據(jù)，世界

55、排名前五的集裝箱港依次為上海港、新加坡港、深圳港、寧波舟山港和廣州港。根據(jù)中國交通運(yùn)輸部發(fā)布的數(shù)據(jù)，2020年上海港集裝箱年吞吐量實(shí)現(xiàn)4,350萬標(biāo)準(zhǔn)箱，連續(xù)十年位居世界第一；寧波舟山港年集裝箱吞吐量首次突破2,800萬標(biāo)準(zhǔn)箱。目前，全球僅有三個(gè)港口年集裝箱吞吐量超2,800萬標(biāo)準(zhǔn)箱，分別是上海港、新加坡港、寧波舟山港。職場實(shí)用英語交際教程（初級(jí)）Unit 10Prepare for the taskIntercultural tip職場實(shí)用英語交際教程（初級(jí)Develop the strategiesAfter getting the specific information about M

56、s Smiths order, and making clear the production schedule as well as the delivery method, Wang Rui starts to write the order confirmation email.Work in pairs and discuss the following questions.What is the purpose of an order confirmation email?職場實(shí)用英語交際教程（初級(jí)）Unit 10In a confirmation email, the sales

57、company should reply with information on price, stock, delivery and payment etc. so that the other party can be better-informed on how their order will be processed. Develop the strategiesAfter geWork in pairs and discuss the following questions.What information should be included in an order confir

58、mation email?職場實(shí)用英語交際教程（初級(jí)）Unit 10Usually, a confirmation letter should include the following: an expression of gratitude for the order, a confirmation of information about the purchase such as quantity, payment, delivery, price, and, finally, an expression of hope for future cooperation with the cl

59、ient. If there is any other product which may be of interest to the client, the letter should try to promote it. Develop the strategies職場實(shí)用英語交際教程（初級(jí)）Unit 10UsuallyStructure of an order confirmation emailTo write the email, Wang Rui has searched the Internet for a sample. Read the sample and do the a

60、ctivity that follows.Read the sample and choose the main idea for each paragraph.職場實(shí)用英語交際教程（初級(jí)）Unit 101) Paragraph 1_ 2) Paragraph 2_ 3) Paragraph 3_ 4) Paragraph 4_ Confirming payment.Confirming delivery.Confirming the order.Looking forward to future cooperation.CBADDevelop the strategiesStructure