洲際酒店-餐飲部副總監(jiān)手冊(cè)

1、精選優(yōu)質(zhì)文檔-傾情為你奉上精選優(yōu)質(zhì)文檔-傾情為你奉上專心-專注-專業(yè)專心-專注-專業(yè)精選優(yōu)質(zhì)文檔-傾情為你奉上專心-專注-專業(yè)JOB TITLE:Assistant Food and Beverage Manager崗位名稱：餐飲部副總監(jiān)JOB BAND:4崗位級(jí)別：4級(jí)EFFECTIVE DATE:May 2008生效日期：2008年5月DIRECTLY REPORTS TO: Director of Food & Beverage直接匯報(bào)給：餐飲部總監(jiān)INDIRECTLY REPORTS TO: Nil間接匯報(bào)給：無LOCATION:Shenzhen地點(diǎn)：深圳FUNCTION: Under

2、 the direction of the Director of Food and Beverage or delegate, and within the limits of established InterContinental Hotels Group Policies and Procedures, assists in overseeing and directing all aspects of the Food and Beverage operation. 職能：在洲際酒店集團(tuán)的政策和程序下，配合和協(xié)助餐飲總監(jiān)的工作，并協(xié)助管理餐飲部運(yùn)作方面的工作。在餐飲總監(jiān)和行政總廚缺席

3、的情況下，全權(quán)代理餐飲部去協(xié)助各個(gè)餐廳或者宴會(huì)。KEY RESPONSIBILITIES 主要職責(zé)Job Summary (Role Summary) 工作概述 - （角色概述）Essential Duties and Responsibilities 基本職責(zé)與責(zé)任the Director of Food and Beverage in ensuring that all Company and Hotel Policies and Procedures are adhered to. 協(xié)助餐飲總監(jiān)確保所有公司、酒店的政策和流程是自始至終被堅(jiān)持貫徹的。in the identificatio

4、n of market needs for both hotel guests and the local market.協(xié)助分辨酒店住客和當(dāng)?shù)厥袌?chǎng)的市場(chǎng)需求。in the training and developing F&B Managers so that they are able to operate independently within their own profit centers培訓(xùn)和開發(fā)餐飲部經(jīng)理以便于他們可以獨(dú)立的工作。執(zhí)行有關(guān)的職務(wù)和特別項(xiàng)目的指派。 2.REQUIRED QUALIFICATIONS資歷要求Required Skills 技能要求Fair and

5、firm management abilities with high influencing skills公平和堅(jiān)定的高技能管理能力。Strong Administration skill很強(qiáng)的行政管理能力。Ideal Leadership skills理想的領(lǐng)導(dǎo)能力。Strong knowledge of Food and Beverage (Wine, Spirits)食物與酒水的知識(shí)（葡萄酒、烈酒）Initiative主動(dòng)性Creative and innovative創(chuàng)造力和革新。Hands-on approach to all operational aspects熟悉所有運(yùn)行狀況

6、的操作。Posses a high personal and work standard具備高水平的個(gè)人和工作標(biāo)準(zhǔn)。Excellent Verbal & Written Communication Skills良好的口頭及書面的溝通技巧。Self-motivated 自我激勵(lì)Coaching Skills培訓(xùn)技能Advanced computer skills 高等的電腦技能Ability to devise and conduct staff training sessions制定和進(jìn)行人員培訓(xùn)的能力Excellent Interpersonal Skills良好的人際關(guān)系Strong Ma

7、rketing Knowledge豐富的市場(chǎng)營(yíng)銷知識(shí)。Ideal trainer and popular figure among colleagues, superiors and guests.理想的講師，在同事、上級(jí)和客人之間受歡迎。Advanced Financial skills and knowledge高等的財(cái)務(wù)技能和知識(shí)。Qualifications資格 Graduate from university or high school education.本科或大專以上學(xué)歷Practical experience in the industry.行業(yè)內(nèi)的實(shí)踐經(jīng)驗(yàn)。Experien

8、ce經(jīng)驗(yàn) 2 years experience,兩年工作經(jīng)驗(yàn)Working in a similar capacity for multinational. 在跨國(guó)企業(yè)做同等職位。3.ACCOUNTABILITY 權(quán)益Number of employees supervised 下屬員工數(shù)量Direct直接下屬8Indirect間接下屬 200多 Key Metrics 主要評(píng)估依據(jù) Understands and performs all elements of the job. Easily applies knowledge and abilities to new tasks. Wor

9、k product is consistently accurate and reliable能夠理解并完成各項(xiàng)工作，能夠運(yùn)用所掌握的知識(shí)完成新的任務(wù). 工作成果始終保持準(zhǔn)確Meets established deadlines & assumes personal responsibility for work product. Continually strives to improve efficiency. Completes all elements of job requirements.確保工作在規(guī)定時(shí)限及工作責(zé)任內(nèi)按時(shí)完成，確保工作的高效性，可順利完成工作所需全部要素Follo

10、ws companys rules and policies and is a good example for co-workers to follow. Displays professional behavior.遵循酒店規(guī)章制度，能夠作為其他同事的典范，時(shí)刻展現(xiàn)酒店人士的專業(yè)風(fēng)范Demonstrates reliability by maintaining consistent work attendance. Displays flexibility and provides additional support when needed.通過長(zhǎng)期的日常工作記錄展示良好的工作表現(xiàn)，在需要時(shí)靈活處理各種業(yè)務(wù) Decision Rights 決定權(quán)Daily operations decision in Food and Beverage related issues與餐飲部相關(guān)的日常工作范圍4.KEY RELATIONSHIPS 主要工作關(guān)系Key Internal Relationships 內(nèi)部主要工作關(guān)系General Managers, Hotel Management team, Department Heads總經(jīng)理，酒店管理團(tuán)隊(duì)，部門領(lǐng)導(dǎo)InterContinental Shenzhen Colleagues深圳華僑