CBI中文版面試技巧

1、招聘及面試技巧June 2005Dell Confidential/Bustin招聘步驟 1. 人事計劃需求給出（HC request)3. 面試和挑選4. 開出條件(offer)2. 尋找合適的候選人和初選5. 簽約&上崗管理系統(tǒng)職位要求 描述這個職位的主要構(gòu)成 要素. 包括具體的角色，責(zé)任，任務(wù)，包括和這個工作相關(guān)的工作以及勝任這個職位的關(guān)鍵能力和資格. 如何寫職務(wù)描述(JD)？職位名稱和級別職位概要-概述這個職位一般的和主要的工作目標(biāo)-1-2句話就可以了首要職責(zé)描述和列出這個工作的首要職責(zé) 要求列出至少5項基本要求相關(guān)聯(lián)的工作Talent Acquisition Process: Job

2、 Specification Guidelines行為取決于： Knowledge知識 Skills技巧Abilities 才干Attitudes態(tài)度這些就是區(qū)別優(yōu)秀與普通的要素能力面試：什么是能力?Excel 超越Execute 執(zhí)行Engage 凝聚8 LEADERSHIP COMPETENCIES 8個領(lǐng)導(dǎo)能力INCLUSIVE 全面性Think globally, value diversity, collaborate and consider the impact放眼全球, 重視多樣性, 合作并綜合考慮對業(yè)務(wù)的影響DECIDE決策Be courageous, contribute,

3、 listen, take action敢于決策，貢獻(xiàn), 傾聽, 采取行動 SIMPLIFY 簡化Focus on what matters most, keep things streamlined and effective關(guān)注最重要的事, 以確保流程的簡潔和高效CUSTOMER FIRST 客戶至上Act with the customer in mind 采取行動時關(guān)注客戶PERSONAL EFFECTIVENESS 個人效力Take ownership, be a role model, grow and learn富有責(zé)任感, 以身作則, 注重發(fā)展和學(xué)習(xí)ENGAGE OTHERS凝

4、聚他人Provide direction, development and inspiration 指明方向, 幫助發(fā)展，激發(fā)士氣DRIVE STRATEGY 推動戰(zhàn)略Know the business, look ahead, plan for the future了解業(yè)務(wù), 具前瞻性, 計劃未來INNOVATE 創(chuàng)新Be creative, take smart risks, continuously improve具創(chuàng)新性, 機(jī)智地承擔(dān)風(fēng)險, 持續(xù)改進(jìn)6June 2005 ENGAGE 凝聚Put the interest of the enterprise ahead of ones

5、own置企業(yè)利益于個人利益之上Communicate with clarity, transparency, and honesty清晰、透明并坦誠地溝通Consistently deliver on commitments 持續(xù)一致地履行承諾Leverage strengths and work to improve development opportunities 揚(yáng)長補(bǔ)短,致力于改善發(fā)展機(jī)遇Show respect for others 尊重別人Anticipate and understands customer needs 預(yù)見并理解顧客需求Work cross-functiona

6、lly to ensure end -to-end process/solutions that delight customers 跨部門運(yùn)作,確保全程/端對端流程/解決方案令顧客滿意Create a sense of urgency for delivering on our promises to customers建立緊迫感以兌現(xiàn)對顧客的承諾Build brand passion in our customers在我們的客戶中建立對品牌的熱忱Personal Effectiveness個人效力Engage Others凝聚他人Customer First顧客第一Provide freq

7、uent feedback and coaching to others 經(jīng)常向別人提供反饋與指導(dǎo)Attract, develop and engage a high performing, diverse team吸引、發(fā)展并凝聚高效、多樣化的團(tuán)隊Provide direction to others that clarifies expectations and role向他人提供指導(dǎo)，闡明期望及職責(zé)Create energy and excitement in others激發(fā)他人的活力與激情Recognize and celebrate success認(rèn)可并慶祝成功7June 2005

8、 EXECUTE 執(zhí)行Identify and communicate the “vital few” priorities發(fā)現(xiàn)并溝通優(yōu)先工作的重中之重Determine the key metrics for the business and assess performance against them確定關(guān)鍵考核指標(biāo),并照此進(jìn)行業(yè)績評定Find ways to streamline and improve efficiency尋求各種方法優(yōu)化流程并改善效率Remove barriers and eliminate non-value added work排除障礙并清除無附加價值的工作En

9、courage debate and know when to drive to conclusion鼓勵爭論并清楚何時該得出結(jié)論Have the courage to voice concerns and potential risks有勇氣表述擔(dān)憂及潛在風(fēng)險Listens openly to others坦誠地傾聽Generate alternatives and assess their benefits and risks提出可選方案并評估其利弊Maximize the positive outcomes associated with conflicting alternatives

10、處理相互矛盾的可選方案時，追求最大化的積極結(jié)果Inclusive 全面性Decide 決策Simplify 簡化Value differences重視差別化 Drive alignment and synergies across the organization推動公司內(nèi)跨部門的一致與協(xié)調(diào)性Build strong networks internally and externally to influence strategic decisions建立穩(wěn)固的內(nèi)外關(guān)系網(wǎng)絡(luò)以影響戰(zhàn)略性的決策Understand the global, Dell-wide impact of your behav

11、ior and decisions了解你的行為及決策對全球和戴爾的影響8June 2005 EXCEL 超越Know the competition and the competitive dynamics at work in the Marketplace在工作中了解市場競爭及競爭動態(tài)Understand indicators (financial, economic, industry) and the connection to business strategies 理解業(yè)務(wù)指標(biāo) (財務(wù), 經(jīng)濟(jì), 行業(yè)) 及其與經(jīng)營戰(zhàn)略的關(guān)系Identify and integrate strate

12、gies that clearly differentiate Dell from the Competition發(fā)現(xiàn)并整合使戴爾在競爭中明顯區(qū)別于他人的戰(zhàn)略Align individual and team objectives with organizational goals and business strategy and take actions to achieve them 使個人及團(tuán)隊的目標(biāo)和公司的目標(biāo)戰(zhàn)略一致，并采取行動達(dá)成目標(biāo)InnovateCreate an environment that encourages innovation, and smart risk t

13、aking 創(chuàng)造一個鼓勵創(chuàng)新并巧妙地承擔(dān)風(fēng)險的環(huán)境Develop and apply innovative ideas and methods to achieve excellence 開發(fā)并采用創(chuàng)新思維及方法以達(dá)到卓越Create an environment that encourages continuous improvement 建立鼓勵持續(xù)改善的環(huán)境Set bold goals to drive breakthrough performance設(shè)定有挑戰(zhàn)性的目標(biāo)以取得突破性的業(yè)績Drive Strategy推動戰(zhàn)略創(chuàng)新9June 2005 TICKETS TO ENTRY 入職基

14、準(zhǔn) Easily adjusts to new situations 易于適應(yīng)新情況 Adapts when faced with difficult issues面對棘手問題能夠適應(yīng) Responsive to change 應(yīng)對變化 Copes with uncertainty 應(yīng)付不確定的情形Honest and trustworthy 誠實(shí)可信 Does the right thing 做正確的事 Always maintains highest ethical standards始終保持最高道德標(biāo) 準(zhǔn) Driven to achieve goals 具有實(shí)現(xiàn)目標(biāo)的驅(qū)動力Bottom-

15、line oriented 以底線為導(dǎo)向Makes things happen through perseverance and tenacity 不懈并堅韌地付諸實(shí)現(xiàn) Translates ideas into action 將想法轉(zhuǎn)化成行動Takes initiative, is a self-starter 采取主動，是自我驅(qū)動型的人IntellectualCapacity 智 能Adaptable 適應(yīng)性Integrity &Ethics誠信與道德Drive for Results結(jié)果導(dǎo)向 Intelligent 富有才智 Quick to understand 理解快速 Easily

16、 comprehends complex concepts and issues 易于理解復(fù)雜的概念與問題 Learns quickly and applies learning to multiple situations快速學(xué)習(xí)并活學(xué)活用10June 2005 CUSTOMER FIRST 賓客至上Act with the customer in mind 采取行動時觀注客戶RATING SCALE EXAMPLE 評分基準(zhǔn)樣本Development Opportunity發(fā)展機(jī)會Meets Dell Standard符合戴爾標(biāo)準(zhǔn)Towering Strength突出強(qiáng)項Does not

17、adequately use internal or external data or feedback when making decisions on product/service development.在就產(chǎn)品/服務(wù)開發(fā)作出決策時，不能充分使用內(nèi)部及外部的信息及反饋Creates and maintains systems and processes that make it easy to do business with Dell建立并維持系統(tǒng)及流程以使客戶容易與戴爾做業(yè)務(wù)Demonstrates deep expertise of customers industries in

18、 order to strategically address the trends that may impact them in the future.對客戶所在行業(yè)提供深層次的專業(yè)觀點(diǎn)，戰(zhàn)略性地闡述可能對其未來造成影響的趨勢Fails to help build brand passion in our customers 無法使客戶對我們的品牌產(chǎn)生熱忱Creates a sense of urgency throughout the team/organization on the importance of delivering on our promises to customer

19、s在團(tuán)隊/組織內(nèi)部普遍就建立緊迫意識，以兌現(xiàn)我們對客戶的承諾Emphasizes the importance of monitoring customer feedback; takes appropriate action based on customer data, metrics and feedback.強(qiáng)調(diào)檢測客戶反饋的重要性，以客戶信息、業(yè)務(wù)進(jìn)度表及反饋為基礎(chǔ)采取適當(dāng)對策The customer is not the primary driver of actions, decisions and behaviors.客戶不是行動、決策及行為的首要推動力Has a basic

20、knowledge of customers industries and businesses.對客戶所在行業(yè)及其業(yè)務(wù)有基本了解Works cross-functionally to ensure end to end process/solutions that delight customers and win their loyalty跨部門合作以確保端對端流程/解決方案讓顧客滿意，并贏得顧客忠誠度ExecutiveProf. IC/ ManagerIC經(jīng)營管理者專業(yè)的個人貢獻(xiàn)者 / 經(jīng)理個人貢獻(xiàn)者11June 20051212DELL CONFIDENTIALDrive Strate

21、gy 推動戰(zhàn)略Understand indicators (financial, economic, industry) and the connection to business strategies 理解各項指標(biāo) (財務(wù), 經(jīng)濟(jì), 行業(yè)) 及其與經(jīng)營戰(zhàn)略的關(guān)聯(lián)RATING SCALE EXAMPLE 評分基準(zhǔn)樣本Development Opportunity發(fā)展機(jī)會Meets Dell Standard符合戴爾標(biāo)準(zhǔn)Towering Strength突出強(qiáng)項Inconsistently gathers and uses financial, economic, and industry a

22、nalyses to evaluate business opportunities and strategic choices. 不一致地收集和使用財務(wù)、經(jīng)濟(jì)及行業(yè)分析，以評估業(yè)務(wù)機(jī)會與戰(zhàn)略選擇Uses appropriate financial, economic, and industry analyses to evaluate business opportunities and make strategic choices. 使用適當(dāng)?shù)呢攧?wù)、經(jīng)濟(jì)及行業(yè)分析，以評估業(yè)務(wù)機(jī)會與戰(zhàn)略選擇Systematically interprets and applies compelling fi

23、nancial, economic, and industry analyses to evaluate the potential costs, benefits, risks, and returns associated with business opportunities and strategic choices.系統(tǒng)地詮釋、使用主要的財務(wù)、經(jīng)濟(jì)及行業(yè)分析，以評估業(yè)務(wù)機(jī)會與戰(zhàn)略選擇所相關(guān)的潛在成本，受益，風(fēng)險及回報Identifies and uses a limited or inappropriate set of available financial economic, a

24、nd/or industry indicators to measure and improve business performance.確定和使用有限的、不妥當(dāng)?shù)呢攧?wù)、經(jīng)濟(jì)，及/或行業(yè)指標(biāo)，評估和改善業(yè)績Identifies and uses key financial economic, and industry indicators to measure and improve business performance確定和使用關(guān)鍵的財務(wù)、經(jīng)濟(jì)，及行業(yè)指標(biāo)評估和改善業(yè)績Identifies and utilizes the full range of informative finan

25、cial economic, and industry indicators necessary to gain deep insight into business performance and improve it.確定和使用全面的、必需的有關(guān)財務(wù)、經(jīng)濟(jì)，及行業(yè)指標(biāo)深入地洞察經(jīng)營業(yè)績并進(jìn)行改善Demonstrates a limited understanding of the financial, economic, industry issues impacting own work.對財務(wù)、經(jīng)濟(jì)，及行業(yè)方面有關(guān)自身工作的部分，了解有限Works to clarify and und

26、erstand the financial, economic, industry issues affecting your part of the business.設(shè)法澄清并理解財務(wù)、經(jīng)濟(jì)，及行業(yè)方面與你所負(fù)責(zé)的業(yè)務(wù)部分有關(guān)的部分Clarifies and understands many of the financial, economic, industry issues affecting your part of the business, and uses this information to adapt work style accordingly.澄清并理解財務(wù)、經(jīng)濟(jì)，及

27、行業(yè)發(fā)面與你所負(fù)責(zé)的業(yè)務(wù)部分有關(guān)的許多問題，并用這些信息相應(yīng)地調(diào)整工作風(fēng)格經(jīng)營管理者專業(yè)的個人貢獻(xiàn)者 / 經(jīng)理個人貢獻(xiàn)者12June 2005關(guān)注行為而不是個性或者是個人感覺更加公平減少招聘錯誤和公司的能力要求相一致提升內(nèi)外部的客戶體驗(yàn)Competency Based Interviewing:Benefits of CBI挑選最合適的面試前 開始面試面試期間 結(jié)束面試面試過程初選合適的簡歷準(zhǔn)備熟悉這個職位的主要要求以及通過簡歷了解被面試者的大概情況確定面試小組的時間面試準(zhǔn)時開始要先給面試者好的體驗(yàn)留個好的第一印象建立關(guān)系建立一個時間表解釋和指導(dǎo)被面試者需要展現(xiàn)的東西提問要求對方給出正面和負(fù)面

28、的例子可以忍受一段時間的冷場聽記錄但保持目光接觸運(yùn)用EAR模式預(yù)留和允許被面試者提問的時間Sell Dell解釋下一步感謝被面試者的時間Competency Based Interviewing:Interviewing Skills & Techniques面試前 Opening The InterviewDuring The Interview Closing The Interview20%20%60%Interview Agenda =1. Leading：引導(dǎo)式問題.”2. 假設(shè)式問題3. 行為表現(xiàn)問題：關(guān)注已經(jīng)發(fā)生的事例.那種問題最有效？Competency Based Inter

29、viewing:3種類型的問題Example舉例 Specific 細(xì)節(jié) Frequency 頻次 Time period 時間段Action行動 Observable Behaviors可觀察的行為Result結(jié)果 Business impact對生意的影響Competency Based Interviewing:EAR Model不要在面試的過程中做出決定；不要在面試的過程中和被面試者直接談工資（留給HR)；不要問年齡，種族，婚姻狀態(tài)，性取向，膚色，宗教信仰等問題；Competency Based Interviewing:RememberDO NOT Back up: 在Dell工作的

30、整體價值：我們在面試的過程中也需要”sell Dell”,讓被 面試者更多的了解我們。June 2005Dell Confidential/BustinIf you were running your own business, what ways can you think of to attract and retain talent?Would your strategy contain only a limited set of tools?Do you think every person is attracted and retained similarly?Why do you

31、choose Dell?Total Value of Working Dell:Attracting & Retaining TalentTotal Value of Working Dell:Selling Dell to CandidatesOpportunities to Sell DellDuring Phone InterviewsDuring Onsite InterviewsDuring Post Offer ConversationsWith Hiring ManagerWith PeersThroughout entire Interview ProcessYou Do!Wh

32、at Sells the Position/CompanyExcitementSincerityKnowledgeCommitmentBehavior Dell is committed to making the company a great place to work and build a career.Dell will remain successful and meet its ambitious growth goals only if we provide a positive and compelling work experience. Total Value of Wo

33、rking Dell:Dells CommitmentPeople Development Global LeaderWinning CultureDell Rewards Total Value of Working Dell:The Unique Mix of Factors that Shapes the Dell Work Experience Total Value of Working at Dell A culture of meritocracy, direct relationships, empowerment, valuing individual differences

34、, ethical behavior and work-life balance programsA competitive pay and benefits packageWorking for one of the worlds most successful companies Opportunities to learn, grow, and build a career Total Value of Working Dell:Winning CulturePeople Development Global LeaderWinning CultureDell Rewards Total

35、 Value of Working at Dell Dells distinctive “Winning Culture” is at the heart of the work experience. The culture is characterized by an emphasis on meritocracy, “direct” relationships and empowerment, as well an increasing focus on diversity, ethical behavior and work-life balance. Dells emphasis o

36、n direct, candid two-way communication is reflected in Tell Dell and other team member surveys. The tenets in The Soul of Dell provide the underlying core values and beliefs that guide all decisions and behaviors in the company. CustomersWe believe in creating loyal customers by providing a superior

37、 experience at a great value.The Dell TeamWe believe our continued success lies in teamwork and the opportunity each team member has to learn, develop and grow.Direct RelationshipsWe believe in being direct in all we do.Global Corporate CitizenshipWe believe in participating responsibly in the globa

38、l marketplace.WinningWe have a passion for winning in everything we do.Total Value: Winning CultureSoul of DellAt Dell, diversity is characterized by both similarities and differences those things that bind us together into one workforce and flexibility around individual uniqueness that contribute t

39、o Dells success.Why is Diversity Important? Its good for business diversity enables us to enhance the customer experience, which is key to Dells success Its good for our people diversity is an integral part of our winning culture our direct model is built on the absence of barriers We operate global

40、ly diversity enables us to better understand changing needs of our global customerTotal Value: Winning CultureCommitted to DiversityTotal Value of Working Dell:Global LeaderPeople Development Global LeaderWinning CultureDell Rewards Total Value of Working at Dell Dells reputation as one of the world

41、s most successful, admired and visible companies is a compelling factor for many team members. This is also one of the key reasons talented prospects are attracted to Dell. Dells enviable financial strength and stability provides a relative level of security for team members, as well as the foundati

42、on for ongoing growth and success. Despite its success, Dell has ambitious plans for market growth and product line expansion that are designed to help the company build on its industry leadership. Total Value: Global LeaderGlobal DellThe CompanyProducts and ServicesFinancialsWorldwideHistoryAmerica

43、s most admired companyUS Industry*RankWorld Industry*RankLong-TermInvestment11Use of Corporate Assets11Quality of Management11Employee Talent13Financial Soundness22*Computers and Office EquipmentA winning culture contributed to our recognition as Americas Most Admired CompanyCUSTOMER EXPERIENCE Best

44、 value because of lowest cost Most critical beyond-the-box support Easy to do business with Dell GLOBALIZATION Grow unit volume outside United States at two times the market Achieve scale in key markets at three times the market Transfer global best practices between regions Accelerate share gain th

45、rough focusing on most critical countries, products and customer segments WINNING CULTURE Reinforce our values and beliefs on a worldwide basis Focus on training leaders Improve our workforce diversity efforts Involve more of you in quality improvements and cost-savings initiatives like BPI Further

46、cultivate our performance-driven culture PRODUCT LEADERSHIP The best products in the marketplace No weakness in: Features, Availability, Reliability, Value Speed to market of customer-relevant technologies Grow in servers, storage and services markets Maintain price and cost leadership in all produc

47、tsTotal Value: Global LeaderDirect ModelRevenue:Headcount:ABU & Consumer*EMEA Region*APJ Region*$45.9B39,605(+39%)(+38%)$19.5B20,382(+81%)(+75%)$12.9B13,379(+127%)(+56%)Dell FY08$78.3B86,639(+58%)(+55%)Other Headcount:Potential New Sites:+ 9+ 7Proj.+ from FY05Proj.+ from FY05Proj.+ from FY05Proj.+ f

48、rom FY05India: 13,275 (+86%)Proj.+ from FY05 FY06FY07+ 6FY08* Headcount projections include support personnel.Total Value: Global LeaderFY08 Projected GrowthCustomer Service Engineering Human Resources LogisticsManufacturingQuality Assurance ASIA PACIFIC CUSTOMER CENTERPenang, MalaysiaField ServiceF

49、inanceInformation SystemsMarketing Technical SupportTelesalesAPCC 1APCC 2Began operations in October 1995238,000 square-foot facilityBegan operations in February 2001370,000 square-foot facilityManufacturing Marketing Technical Support Finance Customer Service Human Resources Telesales Quality Assur

50、ance Logistics Engineering Information Systems Field Service Nerve-centre for Dell support services in ChinaOperations control centre 24x7x365Enhanced service capabilitiesReal-time dispatch monitoring of parts and services deliveryCritical situation managementMinimized downtimeProactive call managem

51、entGlobal supportTotal Value: Global LeaderChina Customer Center & Enterprise Command CenterWhy Penang?Economical Cost of Living Convenient and numerous shopping areasTrainers to add more to the list, pleaseSell Candidate benefits of working Dell not just city featuresTotal Value: Global LeaderWhy P

52、enang?Why Xiamen?Economical Cost of Living Convenient and numerous shopping areasHigh quality international schools and universitiesAsias fastest growing economyEnjoyable climate 4 distinct seasonsInternational cuisineEasy access to beautiful beachesFast-paced international hubSell Candidate benefit

53、s of working Dell not just city featuresTotal Value: Global LeaderWhy Xiamen?Total Value of Working Dell:People DevelopmentPeople Development Global LeaderWinning CultureDell Rewards Total Value of Working at Dell Dell puts strong emphasis on providing programs and tools that support the ongoing dev

54、elopment of team members and foster career growth and advancement. Talent is our most important asset and managing and nurturing that talent is a top priority. Growing individual skills and capabilities not only provides personal incentives and benefits, but the collective impact is positive for Del

55、l and provides our foundation for growth and sustaining our competitive advantage. Careers DirectAll open positions are posted via Internal Job PostingsFill a significant percentage of positions with internal candidatesTalent DirectGlobal online tool for Individual Development PlansAssess competency strengths and opportunities to develop action planPerformance DirectFormal Performance Assessments delivered by manager every 6 monthsLearning & DevelopmentFor