國(guó)際商務(wù)英語(yǔ)一級(jí)口試答案

ReferenceKeyforSimulatedTestofChapter1SectionASampleWhenmeetingoldornewcustomersorbusinesspartners,peopleseldomgetdirectlydowntobusinessafterexchanginggreetingsbecausethatmightbethoughttoobusinesslike,coldandabrupt.Bothpartiesneedabitwarming-up.Sotheyresorttosmalltalk,talkingaboutimpersonaltopicssuchasweather,food,localimpression,etc.，amongwhich,thesafestandmostpopulartopicisweather.Peopleliketalkingaboutweatherforitoffendsnobody,yetitaffectseverybody’slife.Itisofgreatconcerntobusinesspeoplewhotravelalot.Whenevertheycometoanewplace,thefirstthingtheynoticeistheweatherdifference.Besidesweather,youcantalkaboutlocalfood,peopleorplacesofinterest.Butbesurenottotouchuponsensitivepoliticalorreligiousissuesespeciallywhenyourstandisatoddswithyourpartner.Ifyoudo,amidheateddiscussion,youmightloseyourhead,loseyourtemperandworstofall,losethecustomer!Therefore,becarefulwiththechoiceofthetopicsforsmalltalk.Acongenialchatmaypaveyourwaytofurtherbusinessdiscussionwhileimpropersmalltalkmayruinyourbusinessopportunity.SectionBeyrenmeo您們吧。Youmustbeourlong-expectedguest,Mr.Mkapa.但愿在（）里逗留愉快。Ihopeyou’vehadapleasantstayhere.SectionCSampleDialogueZhangXiaoqiang:MayIsithere?JudySmith: Yes,please.ZhangXiaoqiang:Anotherrainingday,isn’tit?JudySmith: DoesitrainlikethisallyearlonginNanchang?ZhangXiaoqiang:No,no.Onlyforacoupleofmonths.It’scalled“plumrainsseason.”It’sbadforthetouriststhough.Areyouatourist?JudySmith: No,Icameonabusinesstriptoinspectsomeorangeorchardstoseeifthereexiststhepossibilityofstartingajointventurehere.ZhangXiaoqiang:Areyouthesecretary?JudySmith: Whatmadeyouthinkso?ZhangXiaoqiang:Youaresoyoungandcharming.JudySmith: I’mtheProductionManagerofSunriseJuiceinCalifornia.ZhangXiaoqiang:Incredible!Nokidding!JudySmith: Toomuchsaidaboutme.Whataboutyou,theyoungandcharminggentleman?ZhangXiaoqiang:I’macashierofMinshengBankNanchangBranch.MayIaskyour1nameplease?JudySmith: JudySmith.JustcallmeJudy.Andyou?ZhangXiaoqiang:MynameisZhangXiaoqiang.JudySmith: CanIcallyouZhangXiao?ZhangXiaoqiang:No,no.Chinesenamesdon’tworkthatway.ContrarytoEnglishnames,weChineseputfamilynamefirst,givennameafter.SoXiaoqiangisfine.JudySmith: Xiaoqiang,nicetalkingwithyou.ZhangXiaoqiang:Thesametome,Judy.ReferenceKeyforSimulatedTestofChapter2SectionASampleTalk:Hello,everybody!WelcometoABCCompany’sShowBooth1!I’masalesrepresentativeofABCCompany.Letmeintroduceourcompanytoyou.Pleaseaskanyquestionsatanytime.Startingitsoperation2in1991,ABChasbecomealeadingcompanyinwireandcableindustry.Wehavethousandsofwireandcableproductscoveringinfrastructure3,automotive4,audio/video,computernetworking,communication,medicalandalotmore.Thebiggestadvantageofourproductsisthattheyareenvironmentallysinceourwireandcableareallfreeofleadandcadmium.Fornetworkingcable,wearetheonlyChinesecompanythatisabletoproduceCat5E25paircableandtodayweareOEM6tomorethantenbigbrandsinnetworkingandLANcablemarkets.I’mconfidentyou’llnotregretusingourproducts.Notes:booth:small,usuallytemporary,stallwheregoodsaresoldordisplayedatamarket,afairoranexhibition攤位；展臺(tái)operation:theworkoractivitiesdonebyabusiness,organizationetc；業(yè)務(wù)活動(dòng)infrastructure:stockoffixedcapitalequipmentinacountry(forexample,roads,railways,power-stations,watersupply,etc)基機(jī)（家的固定基本設(shè)備鐵站，供水裝置等）automotive:ofautomobile機(jī)的environmentallyfriendly:notdamagingtotheenvironment保的OEM:originalequipmentmanufacturer,afactoryturningoutproductsforotherfirmstosellunderthelatter’sbrandnames產(chǎn)商2SectionBeyrenmeo1.歡來(lái)讓您紹們的公司。Welcometoourcompany!Letmeintroduceourcompanytoyou.2.行和？Doyouspendalotonresearchanddevelopmentandupgradeyourproductseachyear?SectionCSampleDialogueSongNan:Sincewearenewtoeachother,I’dliketointroduceourcompanytoyou.RexWhite:Goahead.I’mallears.SongNan:OurcompanyisaSino-Italianjointventureestablishedintheyear2,000,ahappyandeffectivemarriage,Ishouldsay,whichcombinesthelatestfashionanddesigninItalywithcheaprawmaterialsandlaborinChina.RexWhite:Youaredoinggoodbusiness,Isuppose?SongNan:Yousaidit.Whatcanbeatshoeswithgooddesignandqualitybutreasonableprices?Whileourcompetitorshavebeenforcedtoreduceproduction,we’vebeenproducingtoourfullcapacitytomeetthehighdemandofbothdomesticandoverseasmarket.RexWhite:Areyoumakingfootwearformen,womenorchildren?SongNan:Mainlyformenandwomen,whichaccountfor80%ofouroutput.Children’sshoesconsumingtheleftoverbitsandpiecesofmaterialtakeuptherest20%.Weareespeciallyproudofourfootwear.RexWhite:Whatmeritsdotheyhave?SongNan:Youmusthaveoftenheardwomencomplainingthattheshoesarekillingthem.You’llneverhearsuchcomplaintfromwomenwearingourshoesthankstothesuperiorandscientificdesigning.That’swhytheyaresopopularwithsomanywomencustomers.Actuallywehavenumerousloyalcustomerswhoonlybuyourbrandofshoesfortheirfootwear..RexWhite:That’sreallysomething.Iheardtheotherdayanumberoffootwearcompaniessponsoredaraceforwomenwithhigh-heeledshoeson.What’stheoutcome?SongNan:CenturyFootwearwonthefirstplace.Someparticipantsbruisedtheirankles,othersbroketheshoeheels.Ourplayerreachedthefinishfirst,intactforherselfandshoes.RexWhite:Whatacrazyrace!That’sprettyhardforthewomenparticipants.SongNan:Butnolackofvolunteers.Doyouknowwhattheprizewas?ApairofCenturyshoes!3ReferenceKeyforSimulatedTestofChapter3SectionASampleTalkInthefirstsituation1,whenthepersonwantedonthephoneisnotavailable2,itwon’tdo3justtosay“HeisnotinattheandhangYoushouldaskthecallerifheorshewouldliketoleaveamessage.Thisnotonlymakesiteasierforfuturecontact5,butalsoimpresses6thecallerwithgoodimageofyourcompany.Whenyoureceiveacallyoushouldbeeagerhelpandtryyourtoease10thecaller’sworriesandvexations11bypromisingtotakeaction12tosolve13theproblem.Nevergrudge14sentencesofcareforyoucanyourconcernbymeansofexpressiononthephone.Thisisnotonlyoutofetiquette,butcanlayagoodfoundationinbuildingupgoodrelationsforfuturebusinesssuccess.Whenyoureceiveacallofcomplaint17,whatyoucandoistoexplain18thereasoncalmly19andsincerely20.Ifthecallerisveryangrywithwhathashappened,themosteffectivewaytoappease21himistopromise22thiswon’thappenagain.Uponhearingthis,thecallerwouldfeelrathermeanifhepursues23thematteranyfurther.Notes:situation:setofcircumstancesorstateofaffairs,especiallyatacertaine況，狀況勢(shì)available:abletobeseen,visitedortalkedto會(huì)見(jiàn)與的itwon’tdo:itisnotproper做不合適hangup:endatelephoneconversationbyreplacingthereceiver斷電話futurecontact:communicationinthefuture系或交往impress:haveafavourableeffectonsomebody給予某人深刻印象emergency:suddenseriouseventorsituationrequiringimmediaten緊急情況eagerto:keen;fullofinterestordesire熱熱切的tryyourbest:doallthatyoucan全力

急事件；ease:relievefrompain,anxiety,discomfort,etc減輕，不適等vexation:stateofbeingannoyedorworried；憂慮takeaction:dosomethinginresponsetowhathashappened動(dòng)動(dòng)來(lái)solve:findawayofdealingwithadifficulty,problem,etc決（，等）grudge:doorgivesomethingveryunwillingly某物，舍不得conveyexpresswhatyouarethinkingorfeelingwithoutstatingitdirectly表達(dá)傳達(dá),轉(zhuǎn)達(dá)gesture:expressivemovementofapartofthebody,especiallythehandorhead姿勢(shì)；手勢(shì)complaint:awrittenorspokenstatementofdissatisfaction訴explain:giveareasonforsomething釋4calmly:quietlyandwithoutexcitement,nervousactivity,orstrongfeeling鎮(zhèn)定地；平靜地sincerely:genuinely;inawaythatishonestandtrue,andbasedonwhatyoureallyfeelandbelieve誠(chéng)摯地appease:makesomebodyorsomethingquietorcalm,usuallybymakingconcessionsorbysatisfyingdemands或平息promise:tellsomeonethatyouwilldefinitelydosomethingorthatsomethingwillhappen應(yīng)pursue:continuetryingtoaskabout,findoutaboutaparticularsubject追究；追查SectionBeyrenmeo他個(gè)外出。Askhimtocallmeplease.I’llbeinallafternoon.占，？掛接通。Theline’sengaged.Doyouwanttohold?PleaseholdwhileIputyouthrough..SectionCSampleDialogueMs.X: Hello,HaidelbergPress.CanIhelpyou?ZhangSheng:Hello.callingtoinquireaboutalatedelivery.Wehaveorderedsomeesrgeg,tlwetheorderyet.Asaresult,wehadtostopproduction.CouldyouputmethroughtothemanagerofyourShipmentDepartment?Ms.X: Yes,ofcourse.(Afterputtinghimthrough,noonereceivesthecall.)Isorry,sir,afraidthemanagerisnotintheofficeatthemoment.Wouldyouliketoleavehimamessage?ZhangSheng:Allright.PleasetellShengfromthePurchasingDepartmentinXunchiPrintingCo.,Shanghai,Chinacalledtoinquireaboutthelatedeliveryofthesparepartsorderedtorepairourprintingmachine.WeareawaitinghisquickPleasegivehimthemessageassoonas.so.u,etenttheprintingmachinewiththeseparts.Ms.X: Icanunderstand,sir.IpromiseI’lllethimknowattheearliestpossibletime.ZhangSheng:Thanksalot.Good-bye!Ms.X: Youarewelcome.Bye!ReferenceKeyforSimulatedTestofChapter4SectionASampleThescheduling1ofappointmentisveryimportantinwesternculture.Ifyouwanttovisitsomebodyorinvitesomebodyforabusinessinterview,thebestway5istomakeanappointmentwithhiminadvance,becausemostwesternersoftenkeepastrictpersonalschedule.Theywelcomeneitherunexpectedvisitorsnorabruptinvitations.Usuallytheykeepthreeschedules:onefordailyevents,oneforweeklyplanning,andoneforlongtermplanning.Theyliveandworkaccordingtotheschedules.Makinganappointmentshowsourrespectforthisculturalcustominthewayweareaskinghimtofitourmeetingintheirtimeallotment2insteadofintruding3rudely.Beforemakinganappointment,youmustknowthefullnameandtitleofthepersonyouwanttomeetorinvite.Ifnecessary,youcancheckwithhissecretary.Alltheappointmentsshouldbedouble-checkedforaccuracy.Thetime,place,namesoftheparticipantsshouldbeverified4.Attachinggreatimportancetopunctuality,westernerswon’tchangetheappointmentatNeverfindexcusessuchasatrafficjam,sinceyoushouldhavethoughtaboutthatandstartedmuchearlier.However,oncesuchathinghappens,youshouldinformtheotherpartyimmediatelysoasnottokeepthemwaiting.Thisisthemostbasiccommonsenseforappointmentetiquette6.Apologyafterwardsisnotencouragedforitwillresultinthedispleasureofyourpartner.Ingeneral,itisveryimpoliteforyoutofailtokeepanappointment.Soit’sadvisablethatyou’dbetterkeeptheappointmentonceyou’vemadeit.Notes:schedule:arrangesomethingforacertaintime時(shí)間allotment:actionoramountoftime,money,etcgivenasashareofwhatisavailableintrude:putoneselfintoaplaceorsituationwhereoneisunwelcomeorunsuitable打攪；侵?jǐn)_verify:check;makesurethatsomethingistrueoraccurate對(duì)atwill:asonepleases意；任意etiquette:theformalrulesforpolitebehaviourinsocietyorinaparticulargroup禮節(jié)；禮儀SectionBeyrenmeo話經(jīng)。all.Iwanttosetupameetingofalltheseniormanagersattentomorrowmorningifitsuits您想提醒？Would you like me to phone tomorrow morning to remind you of appointment?SectionCSampleDialogueMr.Gilbert:Hello.MilesTradingCo.,Ltd.CanIhelpyou?6MaYing:Hello.I’dliketospeaktotheManagerMr.Gilbert,please.Mr.Gilbert:Speaking.MaYing:Goodmorning,Mr.Gilbert.ThisisMaYing,SecretaryoftheQicai/SevenColorChildrenGarmentsfromChina.OurSalesManagerwouldliketomakeanappointmentwithyoutodiscussthecontractonchildrengarmentsyouaregoingtoorderfromus.Mr.Gilbert:That’sfine.Letmecheckmyschedule.Waitaminute…I’llbeavailablenextTuesdayafternoonandThursdaymorning.Let’smakeitTuesdayafternoonthen.MaYing: Tuesdayafternoon?IfI’mnotmistaken,oursalesmanagerwillbeonabusinesstriptoShanghai.HeisscheduledtocomebackonWednesday.MaybenextThursdaywillsuitusboth.Mr.Gilbert:Youareright.SoI’llgotoyourofficeat9:00sharpnextThursdaymorningforthediscussion.MaYing: It’ssettled.We’llbeawaitingyou.Haveagoodday!Mr.Gilbert:Haveagoodday!ReferenceKeyforSimulatedTestofChapter5SectionASampleTalkItoftenhappensonehastomakechangestotheplanorarrangement previously1made.Whenthisoccurs,youshouldinformthebusinesspartnersconcernedassoonaspossible,explainindetailthereasonsforthechangesoftheplanandtrytoobtaintheunderstandingandconsent2oftheotherparty.Alwaysremembercivility3costsnothing.Makeanapologyfortheinconvenienceortroublebroughttothemifthechangeshavetobemadebecauseofyour Thusyourbusinesspartnerwouldacceptthealterationwithlessdispleasure.Inaddition,you’dbettertelltheotherpartyinpersonespeciallywhenimportantbusinessactivitiesareconcerned.Leavingamessagewon’tdoinsuchasituation.Whentellinginperson,yourexplanationismoreexplicit5anddirectandyoucangettheresponseimmediatelysoastoproceedwith6furtherarrangements.Moreimportantly,tellinginpersonshowsyoupayduerespecttoyourpartnerandtakethematterseriously.Notes:previously:beforethepresenttimeconsent:agreement;permission許civility:actofpoliteness禮氣conduct:thewayabusiness,activityetcisorganized的方式explicit:clearlyandfullyexpressed的proceedwith:beginorcontinuesomething始或做某事7SectionBeyrenmeo。Thisisonlyacopyofthetentativeitinerarywedraftedforyou.讓條，削義。Bewell-organizedandreducenon-strategictasks.SectionCSampleDialogueZhaoYang: Hello.Mr.Browning.I’maskingonbehalfofmycompanywhetherthe500airconditionersorderedarereadyforshipment.DavidBrowning:Iwasabouttoinformyouaboutverysorrytotellyouthatwearenowoutofstockofthemakeyouordered.Yousee,thereisanexceptionalhighdemandforairconditionersduetotheprolongedhotweatherduringthisseason.ZhaoYang: That’stoobad.Wearerunningoutofstock.DavidBrowning:Thefurthersupplywillbeavailablebytheendofthismonth.Ifyoucouldwaituntilthen,wewoulddeliverpromptlythegoodsyouneed.ZhaoYang: Still20daystowait?That’llbetoolong.We’llmissthebestsellingseasonbythen.DavidBrowning:Wouldyouconsidersimilarelectricitemswehaverecentlyproduced?Asoneofourregularo: yot.seyasdaseseordering?DavidBrowning:Evenbetter!Sinceyouareoneofourregularcustomers,youwillbeabletoearnaspecialdiscountof2%plusimmediateshipment.ZhaoYang: Soundsgreat!ButI’vetoconsultmybossbeforeIcangiveyouapositiveanswer.ReferenceKeyforSimulatedTestofChapter6SectionASampleTalkThefirststepistomakehotelreservationinadvance.Youcanaskthecustomer ’spreference1beforehand.Whenaskedtomakerecommendations,givedetailsofthehotelssuchasthestarlevel,location,discount,etc..Reserveoneroomforoneguesttoensuretheirprivacyandavoidthesuspicion2ofbeinggay.Beingthrifty3mightleadtomisunderstandinginbusinessreception.Meetingthecustomerattheairportisanimportantstep.Formaldressingispreferredtoimpressthecustomerwithagoodindividualandcorporateimage.Volunteeringtohelpwiththeluggagewouldshowyourcareandwarm-heartedness.Onthewaytothehotel,youcantalkaboutthesceneryyoupass,developmentofthecity,etc.toavoidtheembarrassmentofsilence.8Showingthecustomeraroundthecompanylargelydecidesthebusinesssuccess.Therefore,thisstepshouldbetreatedwithgreatcareanddeliberation4.Trytobecourteousandfriendlyinconduct,straightandexactinreply.Inordertogetcustomersacquaintedeffectivelywiththeenterpriseandproductswithinashorttime,don’tforgettodistributeyourbrochureandcatalogue.Asforarrangingentertainment,don’ttakematterintoyourownhand,butaskthecustomer’sopinionfirst.Otherwisethecustomermayaorbored.Youarenotsupposedtoleavethecustomeralone.Sendingalively,isnotonlyhelpfulforfurthernegotiation,butalsoenhancingthecustomer’sconfidenceinthehost.Whenseeingthecustomeroff,inadditiontomakingfarewell—“Keepintouch,”“Haveapleasantsomesouvenirs7suchastea,finechina,silkproductswilloftenremindthecustomerofthevisit.Notes:preference:likingforsomethingmorethansomethingelse愛(ài)suspicion:afeelingofdoubtoruncertaintyaboutsomething,especiallyabouthowgoodortrueitis懷疑；涉嫌thrifty:carefuloreconomicalinuseofmoneyorresources的deliberation:carefulness審慎謹(jǐn)慎ataloss:puzzled;notknowingwhattodoorsaycompany:personthatyoucantalktoorwhostopyoufeelinglonely陪同souvenirs:thingtaken,boughtorreceivedasagift,andkepttoremindoneofaperson,aplaceoranevent紀(jì)紀(jì)念物SectionBeyrenmeo處郵邊街便是。wr（或Gotlutoatene.’thethirdontheright.按色指示燈亮起。Pressthisbutton.Putyourmoneyin.Andthen,waitforthegreenlight.SectionCSampleDialogueLiFang:Barbara,wouldyouliketotrythisdish?Barbara:Um,delicious.Ilikethissweetandsourtaste.thisdishcalled?LiFang:“YuxiangrouinChineseorFriedPorkSliceswithFishFlavor,averypopulardishinSichuancuisine.Barbara:IlikeChinesefoodverymuch.ActuallyI’meagertolearntomakeaChinesedishortwoifitisn’ttoodifficult.LiFang:No,notsodifficultasyouexpected.First,youpreparetheingredients:pork,greenpepper,carrot,fungusallshredded,Chineseonionandgingerfinelychopped;sugar,vinegar,soysauce,saltandstarchmixedtogether.Lastbutnotleastisthethick-broad-beansauce,alocalproductofSichuanwhichgivesthisdishitsuniqueflavor.9Barbara:WherecanIgetthisSichuan-madesauce?LiFang:worry.ItcanbeeasilyobtainedinanysupermarkethereinBeijing.Whentheabovepreparationisdone,wearecomingtothecookingstage.Heatthewokonthestove,poursomeoil,puttheporkinfirstandstir.Next,putinthebroad-beansauce,Chineseonionandginger.Whenyousmellthefragrance,putinthevegetablesandkeepstirring.Finallypourinthemixedsauce.Barbara:Nowthedishisreadytoserve.Redandbrightincolor,sweet,sourandspicyn,enyerkhhh.Ittoeatry.LiFang:You’llmakeagoodcook.ReferenceKeyforSimulatedTestofChapter7SectionASampleTalkBeforegoingonabusinesstrip,youhavesomepreparationstomake—makingbothairlineandhotelroomreservations,gettingreadybusinessdocuments,itinerary1,productssamples,giftsforthecustomer,clothesforchangeandotherpersonalstuff.Whenthedaycomes,besuretoleavefortheairporttwohoursaheadofthedepartureincaseofatrafficjam.Whenattheairport,getyourticketandpassportreadyforcheckingin2.Afterboardingtheplane,youfindyourseat,fastenyourbeltandnowrelax.Uponarrival,youcanhireataxiandgodirectlytothehotelyouhavebooked.Refreshed3withsomerest,youinformyourbusinesspartnerofyourarrival.Nextfewdaysyouareengagedinthe“business”youareherefor.Whenit’stimeforyoutoreturn,packupeverythinginyoursuitcaseoutof4thehotel.Don’tforgettoleavetheroomattendantsometipifyouareabroad.Againyoumustleavefortheairportmuchearlierthanthedeparturetime.Whetheryou’vemadeornot,nowthatyouarehomebound6,youwon’tfeelbad.Afterafewhoursorlonger,you’rebackhome.Notes:itinerary:planfor,orrecordof,ajourney;route或線路checkin:registerasaguestatahotelorasapassengeratanairport（為館或登機(jī)）辦理登記手續(xù)refresh:givenewstrengthorvigourtosomebodyorsomething復(fù)；使振作checkout(of):paybillandleaveahotel辦館賬續(xù)makeit:tobesuccessfulinaparticularactivityorprofession事業(yè)動(dòng)獲得成功homebound:headingforhome回家SectionBeyrenmeo你帶單。Atyourrequest,wehavereserved/bookedasingleroomwithbath.現(xiàn)I’dliketocheckoutnow.Pleasechargeittomybill.10SectionCSampleDialogueAgent: WhatcanIdoforyou,sir?GuoMingde:ThisistheUnitedAirlines,right?Agnet: Yeah.GuoMingde:I’dliketobookoneseattoBostononaflightleavingsometimebeforenextWednesday.Agent: I’mafraidyoucan’tflynon-stop,sir.You’llhavetochangeflightinLosAngeles.GuoMingde:Noproblem.Agent: There’saflightleavingGuangzhounextTuesdayat11:30a.m.GuoMingde:That’sfinewithme.Agent: Yourname,please?GuoMingde:GuoMingde,G-U-O,M-I-N-G-D-E.Agent: Wouldyoupreferfirstclassoreconomy?GuoMingde:Economy,please.Agent: Theexactairfareis￥4657.GuoMingde:Hereyouare.Agent: Hereisyourticketandyourchange.Haveanicetrip.GuoMingde:Thankyouverymuchindeed.ReferenceKeyforSimulatedTestofChapter8SectionASampleTalkIfpeoplewanttofindajob,theyhavetoknowwherepeoplearewanted.Thereareseveralwaystogettherightinformationfornowadays.Theycangotothejobmarkets/fairs2whichareregularlyheld.Theretheymayhaveabetterchanceforhundredsofemployersattend.Anothersimpleandefficientwaytolookforajobistocheckthe“HelpWanted”sectionfromthenewspapers.Luckily,theymayfindsomethinginteresting.Iftheyarebold3enough,theycangodirectlyto,phoneorwritetovariouscompaniesorfirmstoinquireaboutthevacantpositions.Fortheshypeople,theInternetprovidesthemtheconvenientandeasywaytofindajob.Amouseclickingsavesthemtimeandenergyandembarrassmentofbeingturneddown4.Whentheyfindthejobvacancytotheirliking,theycansendtheirresumeandjobapplicationtotheemployer.Anappropriateresumedecideswhethertheapplicantwillbegivenanopportunityforaninterviewornot.Theresumeshouldincludetheapplicant’spersonaldata,suchasname,address,contactnumber,etc.,educationalbackground,workexperience,interestsandhobbies.Longresumesarenotnecessaryastheemployersdon’thavetimetogothroughhundredsofresumescarefully.Inaddition,theresumeshouldbeneat5andtidy.Mistakesinspellingandformat6,evenwrinkles7andstains8arenottobetolerated9bythewould-beemployer.Finally,behonestandrealisticintheresume.Oncetheyarenotifiedof10aninterview,theyareregardedasthecandidatesforthe11position.Makesuretostrivefor11asuccessfulinterview.Theyneedtobecarefuloftheir personal appearance. Formal12 dressing is important. Appearance isn’teverything,butit’sthefirstthinganinterviewernoticesaboutyou.Trytobenatural,alert13andinterested.Keepingasteadyeyecontactwiththeinterviewersshowsone’shonestandconfident.Haveagoodstudyofthecompanybeforegoingtolearnitsbusiness,products,historyandsoon.Theemployerwillbefavorablyimpressedwithyoursincerityandkeennessinjoiningintheirorganization.Ifpeoplefollowthesethreestepscarefully,I’msuretheyarenotfarfromgettingasatisfactoryjob.Notes:vacancies:unfilledpositionorpost;空缺jobmarkets/fairs:gatheringofemployersinaplaceregularlyheldwherejobseekerscangolookforjobs/會(huì)bold:confidentandbraveturndown:rejectorrefusetoconsider會(huì)neat:donecarefully的format:thewayinwhichsomethingisorganizedorarranged格式wrinkles:raisedfoldinapieceofpaper皺stains:dirtymark污點(diǎn)tolerate:beabletoacceptsomethingunpleasanteventhoughonedoesnotlikeit容忍notifysbofsth:通知某人某事strivefor:tryveryhardtoachievesomething某事物努力formal:followingacceptedrulesofbehavioralert:attentiveandquicktothinkoractSectionBeyrenmeo求你須請(qǐng)文件。Whenapplyingforjobs,youarerequiredtosubmit/youmustsubmitacoveringletter,aresumeorCVandotherrelateddocuments.熱多新想法。I’mveryenergetic,enthusiasticandhavealotsofnewideas.SectionCSampleDialogueAndyZhou: Won’tyousitdown,Mr.Chen?ChenPing: Thankyou.Icameinanswertoyouradforasalesman.AndyZhou: Whatqualificationsdoyouhavefordepartmentstorework?ChenPing: Iworkedinasmalldepartmentstorelastwintervacation,andmyundergraduatemajorisbusinessadministration.AndyZhou: Inwhatdepartmentdidyouwork?ChenPing: Men’sShoes.AndyZhou: Wedon’thaveanyvacanciesthereatthemoment.Doyouhappentoknowanythingaboutsportingitems?ChenPing: Well,I’mabigsportsfan,ifthat’sanyqualification.12AndyZhou: Soundsgreat.Supposeanangrycustomercametocomplainaboutabrokenbadmintonrackethehadjustbought,howwouldyoudealwithit?ChenPing: Ithink,inthefirstplace,Ishouldreceivehimpolitelyandtrymybesttocalmhimdown.NextIexaminetherackettoseeifit’sreallythecase.ThenIasktoseethereceipttocheckifitwasboughtinourstoreandifitisstillunderwarranty.Ifitis,I’llmakeasincereapologyfirstandreplacewithanewpair.AndyZhou: Itseemsyou’llmakeagoodsalesman.Whenareyouabletostarttowork?ChenPing: Rightaway.Tomorrowifyou’dlike.AndyZhou:Youmeanyou’reimmediatelyavailable?OK.However,wenaturallywanttointerviewtheotherapplicantsbeforewemakeanyfinaldecision.We’llcallyou.ChenPing: Thankyou,sir!Ihopetohearfromyousoon.ReferenceKeyforSimulatedTestofChapter9SectionASampleTalkDealingwiththecomplaintsofthecustomersisa knotty2problem.Itneeds tact3,sincerityandunderstanding.Ifnotdonewell,youmaylosethecustomer;ifdonewell,you’ll win a regular customer. The general principles are being polite to thecomplainants,patientinexplanationandcooperativeinsolvingtheproblemsoastoreachtheresultthatthecustomerscomewithangerbutleavewithcontentment4.Sometimesit’seasiersaidthandone.Dealingwithcustomersfriendlyinattitudeandreasonableindemandmightbeeasysolongasyouandsympathetic.However,thereisnolackofirritable,hot-temperedcustomerswhomakeunjustified6charges7againsttheproduct,companyorsalespeople.Whattodo?Youshouldbemorepatientandpolite.Neverloseyourtempernomatterhowyouarewronged.Youshouldtrytocalmhimdownfirst.Thenfigureoutthecauseoftheproblemandtrytosolvetheproblemtohissatisfaction.Ifnotpossible,youshouldmakeasincereapologyandmovethecustomerintobelievingthatyou’vedoneyourutmost8tohelphim.Don’tworryyoumaylosethecustomer.Onthecontrary,he’llcomebackforyou’vewonbackhisconfidence.Notes:heed:payattentiontoknotty:difficult;puzzling難的tactskillatnotoffendingpeopleoratgaininggoodwillbysayingordoingtherightthingcontentment:stateofbe