創(chuàng)建工作業(yè)績中的品質(zhì)意識

BuildingQualityIntoOn-The-JobPerformanceLauraGreggTechnologyIncreasingdemandsoftechnologyTechnologyHardwareSoftware“Techno-ability”Componentsoftechnology“Techno-ability”HardwareSoftwareEngineeringOperationsWorkareas“Techno-ability’HardwareSoftwareDoingUnderstandingDevelopingCreatingEngineeringOperationsWhatisrequiredofpeopleDoingUnderstandingDevelopingCreatingOJTClasses,CBTExperienceHowwelearnDoingHowdowethinkabout“doing”?JobsDutiesTasksProceduresStepsHomeownerYardworkCutlawnStartmowerPullropeJobAnalysisTaskAnalysisFocusondoingJobAnalysisVerifyReviseApproveTaskMatrix1.Listtheprocedures2.Listcompletioncriteria3.IdentifyordocumentstandardpracticeTaskAnalysisVerifyTaskAnalysisTeam(s)Job-holderorSMEPanelProjectTeamManagersMentorLearnerReviseApproveSOJTGuide&StandardPracticesLearningCertifierCertificationYardExteriorPlumbingHeatingCutLawnWeedGardenFertilizePaintingCleanGutterClearDrainWashersFiltersSetTStatOilFurnaceThisprocessiscalledJobAnalysis.TheresultisachartofWHAThastobedone.JobanalysisforHomeowner=TasksAddGastoMowerCutLawnAdjustCuttingLevelStartMowerEmptyGrassBagMixGasChangeOil,PlugsSharpenBladeOverhaulEngineBasicIntermediateAdvancedThisprocessiscalledTaskAnalysis.TheresultisadocumentonHOWthetaskshouldbedone.TaskanalysisforCutLawn=ProceduresAddGastoMowerProceduresrefertoStandardPracticesStandardPracticesJobanalysisDonebyapanelof3-15jobholdersorsubjectmatterexpertsTakestwodaysoffacilitatedworkResultisTaskMatrixMatrixverifiedbypanelYardExteriorPlumbingHeatingCutLawnWeedGardenFertilizePaintingCleanGutterClearDrainWashersFiltersSetTStatOilFurnaceJobanalysisoutcomesRoleclarityJobdescriptionEducation/trainingrequirementsWherethisjobanalysisprocessworksTechnicalorhighlystructuredjobsSocial

orhighlycontextualjobs上下文的TaskanalysisDoneforeachtaskonTaskMatrixUsestwoSMEsworkingwitha

technicalwriterTakesapproximatelyonehourpertaskResultisStructuredOJTGuideStructuredOJTGuideverifiedbypanelTask:CuttheLawn1.Addgastothemower A103-52.Setthecuttinglevel C563.Startthemower C734.Changethegrassbag X104-5...TaskanalysisoutcomesListofproceduresCompletioncriteriaReferencetobestpracticesSOJTGuideexamplepage1Addgastomower2Adjustcuttinglevel3Startmower4EmptygrassbagProcedure#Task: CutlawnDuty: YardworkProcedurelistoutcomesRefinedtaskmatrixClearerjobdescriptionBetterunderstandingaboutknowledgeandskillrequirementsSupportforon-the-jobtrainingSOJTGuideexamplepage1Addgastomower2Adjustcuttinglevel3Startmower4EmptygrassbagCompletionCriteriaReferenceGaugereads“full”MowDoc#22SafeDoc#8CBladesaresettocorrectheightforgrasslengthMowDoc#23MowerstartsandrunssmoothlyandsteadilyMowDoc#35OperatoremptiesbagwheneveritisfullMowDoc#37CompostDoc#7Procedure#Task: CutlawnDuty: YardworkStructuredOJTProvidesadefinitivetrainingplanClarifiesexpectationsProvidesamapandcurrentstatusOccurswithamentor(subjectmatterexpert,leadorseniorperson)whohasbeentrainedtotrainothersOffersstructuredguidanceandpracticeinareal-worldsettingGettingourarmsaroundthejob110100100010000Gettingourarmsaroundthejob110100100010000JoborNodeTitleHomeownerGettingourarmsaroundthejob110100100010000ListofDutiesYardExteriorPlumbingHeating..Gettingourarmsaroundthejob110100100010000TaskMatrixYardExteriorPlumbingHeatingCutLawnWeedGardenFertilizePaintingCleanGutterClearDrainWashersFiltersSetTStatOilFurnaceTask:CuttheLawn1.Addgastothemower A103-52.Setthecuttinglevel C563.Startthemower C734.Changethegrassbag X104-5...Gettingourarmsaroundthejob110100100010000StructuredOJTGuideGettingourarmsaroundthejob110100100010000Task:Cutthelawn1.Addgastothemower A103-52.Setthecuttinglevel C563.Startthemower C734.Changethegrassbag X104-5...Gettingourarmsaroundthejob110100100010000StandardPracticesJobanalysistipsPointstoponderStayontheroadto““what”BepreparedtorespondtoworkplaceproblemsPitfallstoavoidDetoursto“how”or““who””TraditionalskillcategoriesTaskanalysistipsPointstoponderChoosecredibletaskanalysisteammembersFocusoncriticaltasksandproceduresPitfalltoavoidInsufficientteammembersupportsothattheycandotheanalysisworkStructuredOJTtipsPointstoponderIdentifyandplancommunicationscontentandtimelineforallstakeholdersCarefullychooseandtrainmentorsPitfallstoavoidSkippingthepilotrunFailingtoprovideaformalfeedbackchannelWhatquestionsdoyouhave??????9、靜夜四無鄰鄰，荒居舊業(yè)業(yè)貧。。12月-2212月-22Saturday,December31,202210、雨中黃葉樹樹，燈下白頭頭人。。04:16:3704:16:3704:1612/31/20224:16:37AM11、以我獨沈沈久，愧君君相見頻。。。12月-2204:16:3704:16Dec-2231-Dec-2212、故故人人江江海海別別，，幾幾度度隔隔山山川川。。。。04:16:3704:16:3704:16Saturday,December31,202213、乍見翻疑夢夢，相悲各問問年。。12月-2212月-2204:16:3704:16:37December31,202214、他鄉(xiāng)生白發(fā)發(fā)，舊國見青青山。。31十二月月20224:16:37上午04:16:3712月-2215、比不不了得得就不不比，，得不不到的的就不不要。。。。十二月月224:16上上午午12月月-2204:16December31,202216、行動出出成果，，工作出出財富。。。2022/12/314:16:3704:16:3731December202217、做前，，能夠環(huán)環(huán)視四周周；做時時，你只只能或者者最好沿沿著以腳腳為起點點的射線線向前。。。4:16:37上午午4:16上午午04:16:3712月-229、沒有失失敗，只只有暫時時停止成成功！。。12月-2212月-22Saturday,December31,202210、很很多多事事情情努努力力了了未未必必有有結(jié)結(jié)果果，，但但是是不不努努力力卻卻什什么么改改變變也也沒沒有有。。。。04:16:3704:16:3704:1612/31/20224:16:37AM11、成功就是日日復(fù)一日那一一點點小小努努力的積累。。。12月-2204:16:3704:16Dec-2231-Dec-2212、世間成事，，不求其絕對對圓滿，留一一份不足，可可得無限完美美。。04:16:3704:16:3704:16Saturday,December31,202213、不知知香積積寺，，數(shù)里里入云云峰。。。12月月-2212月月-2204:16:3704:16:37December31,202214、意意志志堅堅強(qiáng)強(qiáng)的的人人能能把把世世界界放放在在手手中中像像泥泥塊塊一一樣樣任任意意揉揉捏捏。。31十十二二月月20224:16:37上上午午04:16:3712月月-2215、楚塞三三湘接，，荊門九九派通。。。。十二月224:16上午午12月-2204:16December31,202216、少年十十五二十十時，步步行奪得得胡馬騎騎。。2022/12/314:16:3704:16:3731December202217、空山新雨后后，天氣晚來來秋。。4:16:37上午4:16上上午04:16:3712月-229、楊楊柳柳散散和和風(fēng)風(fēng)，，青青山山澹澹吾吾慮慮。。。。12月月-2212月月-22Saturday,December31,202210、閱讀一一切好書書如同和和過去最最杰出的的人談話話。04:16:4104:16:4104:1612/31/20224:16:41AM11、越是沒有有本領(lǐng)的就