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BEC中級作文模板、例題超全解析題型:1.商務(wù)便條類;2.商務(wù)便函類;3.商務(wù)書信類;4.商務(wù)報告類注意:BEC不是單純的英語考試,也不是考察商務(wù)知識。對策:學(xué)習(xí)、模仿高水平的論文例題解析:Youworkforacompanywhiduceslaserprinters.Youarevisitinganothercompany,Softcell,tobuysomecomputersoftwareforyourdepartment.Theyhaveexpressedaninterestpany’sprintersandyouwouldliketotaketwentybrochuresandthreesampleprinterswithyou.相關(guān)詞匯:laser,inkjet,projector(Barco),photocopier(Xerox),faxmachine,scanner,computer,monitor相關(guān)詞匯:companyliterat(yī)ure;brochure;leaflet;flyer;whitebook;datasheet;prospectusWriteashortnotetoMr.JimAsano,theSalesManager.Askingforhispermissiontotaketheseitems.Explainingwhyyouwantthem.Mentioningthetimeanddatewhenyouwanttocollectthem.Write40-50wordsonyourAnswerSheet.商務(wù)書信類這一題型規(guī)定考生根據(jù)所提供的短文,如書信、傳真、便函、留言條(電話留言條)等,起草一封書信,字?jǐn)?shù)規(guī)定達(dá)成120—140詞左右。題目結(jié)構(gòu):Input:1situationdescription2task3targetreaderReading:textsinnote,letter,fax,memo+contentpoints(handwrittennotes;secondletter)Write:businessletter(120-140words)注意英美拼寫問題【例題】Youhaveorganisedaproductionconferenceforyourcompanywhichwillbeheldon10October2023.ThefollowingistheletterofconfirmationyoureceivedfromtheConferenceCentre.Readtheletterandfaxbelow,whichgivesdetailsoftheconference.Then,usingallinformationfromthefax,writeyourlettertoJohnSmithattheNuffieldConferenceCentre,explainingthechangestothearrangements.Donotincludepostaladdresses.Write120-140wordsonseparat(yī)esheet.
DearConferenceOrganiser,Iamwritingtoconfirmthearrangementsfortheconference.DATEANDTIME:10thOctober-10a.m.to5p.m.NUMBEROFGUESTS:50ROOMSRESERVED10a.m.to12:30p.m.CONFERENCEHALL32p.m.to5p.m.SEMINARROOMS1,2,and3CATERING:Coffee--11a.m.to11:Lunch-12:30p.m.to2p.m.ConferenceCentreRestaurantTea-4p.m.WelookforwardtowelcomingpanytotheNuffieldConferenceCentre.Yoursfaithfully,
JohnSmithTodayyourProductionManagerhassentyouthefaxbelowwithchangeshewouldliketomaketotheconferencearrangementsFAXI’mafraidwehavetomakesomelast-minutechangestothearrangementsforourproductionconference.Tenmoreguestshaveaccepted.ThePresidentwantsonlyonehourforlunch,andjustasimplebuffet-notseat(yī)edintherestaurant.TheConferenceSpeaker(TomMoors)can’tcomeuntil2pm.Sohewillgivehispresentationintheafternoon.Canwemovetheseminarstothemorning?Sorryaboutthis!Sam注意:1不要跑題2適當(dāng)發(fā)揮3目的讀者4不要抄襲第三講商務(wù)便函與便條審題:MrSmith,yourboss,toldyoutoaskMsLiutoattendasalespresentationonanewproduct.WriteanotetoMsLiu:*sayingwhowantshertoattendthesalespresentation;*informingherwhenandwherethesalespresentationwillbeheld有同學(xué)寫成MrSmithtoldmetoaskwhowantstoat(yī)tend有同學(xué)寫成Pl(wèi)easewriteanotetoMsLiuaskinghertoattendasalespresentation.一定要把題目看清楚,再下筆寫。(一)商務(wù)便函一般公司公司往往都印有按照自己公司風(fēng)格的商業(yè)便函,請看下列例子:MemoTo:(收信人)From:(發(fā)信人)Date:(日期)Subject:(事由)Message:(正文)商務(wù)便函一般由以下幾個部分組成:1、Memo:Memo是Memorandum縮寫,因此也可以用Memorandum,此外尚有InternalMemorandum和InterofficeMemorandum,其意思都是同樣的。2、To:這一標(biāo)題后面應(yīng)寫收信人的姓名與職銜,姓名前可以用尊稱或不用,如:To:Mr.JohnSmith,SalesManager3、From:這一標(biāo)題后應(yīng)寫發(fā)信人的姓名與職銜:職銜可根據(jù)需要決定寫或不寫,但姓名前不要用尊稱。4、Date:日期的寫法同書信里日期寫法的規(guī)定完全同樣,不要用數(shù)字來表達(dá)月份。5、Subject:這一標(biāo)題后是寫事由的,即用一個或幾個詞匯簡樸概括便函的內(nèi)容,以便查閱。事由必須簡潔明了,不要用完整的句子,如:ChangesinTravelAdvanceFormPromotionofStaffVacationScheduleParticipat(yī)ioninTrainingProgrammes(二)商務(wù)便條商務(wù)便條一般有四個組成部分:日期、稱呼、正文、署名。一些公司有印好的便條箋。如:?MessageTo:Dat(yī)e:MessageTelephoneMessageFor:From:Tel.:Message:Actionrequired:Pl(wèi)easecallbackCallerwillcallbacklat(yī)erNoactionrequiredMessagetakenby:DateTime例:讓秘書告知推遲約會9a.m.MissWang,I'vegotanurgentmeetingtoday.Pleasecontacttheapplicantstopostponetheinterviewstillfurthernotice.DS分類:1告知信息inform2布置安排arrange3征求意見request4詢問信息enquire5求助申請apply6推薦建議suggest1告知信息類例題:Youareamanagerat(yī)anauditorscalledGolding&Co.YourcompanyhasjustmergedwithacompetitortobecomeMasonGolding.Youhavebeenaskedtoinformstaffofthechangeofname.Writeamemoof40-50words:*informingstaffofthenewname*tellingthemwhentostartusingthenewname*askingstafftouseonlythenewnameafterthattime.收購與兼并mergerandaquisition范文:AsaresultofourmergerwithMason&Co.,thenameofourcompanywillbechangedMasonGolding.Pl(wèi)easestarttousethenewnameon1March2023.Youareremindedthatonlythenewnamecanbeusedfromthenon.remind/advise例題Youarethetrainingmanagerofacompanywhichhaswonalargeexportorder.Youhavebeenaskedtoorganiseforeignlanguagetrainingforsomeofyourstaff.Writeamemotostaff: explainingwhythecoursesarenecessary sayingwhichmembersofstaffshouldattend announcingwhenthecourseswillstartWrite40-50wordsonaseparatesheet.[范文]To:AllstaffFrom:theTrainingManagerDate:1March2023Subject:AForeignLanguageTrainingCourseIwasaskedtoorganiseaforeignlanguagetrainingcoursebecauseofthelargeexportorderwereceivedrecently.Itwillstarton15Marchandwilllast2weeks.Thosewhowilldealwithordersshouldattendthiscourse.2布置安排類YouareHeadofResearchforaninternationalcarmanufacturer.YouhavetomakeanurgenttriptomorrowtovisitPierreBlanco,acolleaguewhoworksforasubsidiary.Writeamemoof40-50wordstoyoursecretary:tellingherwhoyouaregoingtoseeandwhenaskinghertobookflightticketsandaccommodat(yī)iontellingherwhatworkyouwouldlikehertodoinyourabsence.WriteonyourAnswerSheet.subsidiary,parentcompany,holdingcompany,affiliate,branch,headquarters,representativeoffice范文:IneedtohaveanurgentmeetingwithPierreBlancoofourParisofficetomorrow.PleasebookareturntickettoParisandahotelroomformeassoonaspossible.Duringmyabsence,pleasekeepmeinformedoftheprogressoftheproject.Ifthereisanythingurgent,givemeaphonecall.[例文]Youarethemanagerofasmallexportcompany.PeterWat(yī)son,animportantclient,isvisitingyourcompanyforthreedaysfrom22October.Writeanoteof40-50wordstoyoursecretary:AskinghertobookahotelroomSayingwherethehotelshouldbeGivingherthedates[范文]比較下面三篇作文,注意內(nèi)容點和語氣的區(qū)別。作文1:DearMsJones,Iamwritingtoinformyouthat(yī)MrPeterWat(yī)sonwillbevisitingourcompany.Wouldyoupleasebesokindlyastoreserveasuitableroomforhim?Yourssincerely作文2:HiMary,Look.I’mreallysorrytohavetotroubleyoubutPeterWatson–areallyimportantclient–isvisitingthecompanyforthreedaysinOctober,startingon22nd,todiscussacontractwithus.PleasewillyoubookforMrWatsonareallynicehotelroomassoonaspossible?Thanksverymuch.Seeyousoon!作文3Mary,MrPeterWatsonisvisitingusinOctober.Couldyoupleasehireahotelroomforhim?Heisarrivingon22ndOctoberandwillstayforthreenights.Ifpossible,thehotelshouldbeoneneartheoffice.Thankyou.3詢問信息類[例5]Youarethefactorymanagerofacarcompany.Youarewaitingforurgentlyneededcomponentsfromyourpurchasingdepartment.WriteanotetoMrGrayson,theAssistantPurchasingManager:enquiringaboutthereasonforthedelay;statingwhenthecomponentsareneeded;suggestingameetingtodiscussfuturedeliveries.Write40-50wordsonyourAnswerSheet.[范文]Iamwritingtoenquireaboutthereasonofthelatedeliveryoftheorderedcomponents.WeneedthecomponentsbynextMonday.Inordertosmoothourcooperation,Isuggestthatwehaveameetingtodiscussfuturedeliveries.4征求意見類[例文]YouareaProjectTeamLeader.Youhavehadtopostponeyournextprojectmeetingbecausesomeofthemembersofyourteamwillbeabroad.Writeamemoof40-50wordstoyourprojectteam:informingthemofthepostponingandgivingthereasonstatinganewdateandtimeforthemeetingrequestingsuggestionsfortheagenda.WriteonyourAnswerSheet.詞匯:postpone;delayagenda,schedule,timetable[范文]Iamwritingtoinformyouthatthenextprojectmeetingwillbepostponed.Becauseseveralteammemberswillbeabroadforanotherproject,wewillholdournextmeetingon1August,startingfrom9am.Pleaseletmeknowifyouhaveanysuggestionsastotheagendaofthemeeting.最后一句話可以替換為:Doyouhaveanysuggestionsregardingtheschedule?Iwelcomeyoursuggestionsconcerningthetimetable.5求助申請類[例題]Youhavelostyourcalculator,andyouwanttoorderanewone.Youneedtomakeawrittenrequesttoyoursupervisor,AnnRay.Writeamemotoher sayingthatyouneedareplacement?explainingwhathappenedtotheoldone askinghertoapprovetherequestWriteabout40-50words.[范文]Iamwritingtoapplyforareplacementcalculator.Ifoundtheoldonemissingaftertheclientmeetingyesterday.Asacalculatorisessentialtomydailywork,couldyoukindlyapprovethisrequest?[例題]Youwouldliketogotoaseminaronpresentat(yī)ionskills.Writeanemailtoyourlinemanager: requestingtimeoffworktogototheseminar?sayingwhentheseminaris?explainingwhyyouwanttogoWrite40-50wordsonaseparatesheet.詞匯:lineandstaffmanagement,linemanager,staffmanager句型:MayIhaveyourpermissiontodosth?[范文]To:NickJohnsonSubject:PresentationSkillsSeminarIwouldliketoattendaseminaron3April.Itisaboutpresentationskills.SinceIhavetomakemanypresentationstocustomers,thisseminarwillbeveryuseful.Couldyoutellmeifit’spossibletotaketimeoffworktoattendthisseminar?ThanksAngela6推薦建議類[例題]Yourcompany’sSalesDepartmenthasaskedyoutogiveatalknextFridayonyourmostrecentproject.WriteanemailtoMrsJayintheSalesDepartment: agreeingtogivethetalkandsuggestingatime?sayingwhatequipmentyouwillneed?requestinginformationabouttheparticipants.Write40-50wordsonaseparatesheet.[范文]To:AnnaJaySubject:TalkNextFridayIwouldliketogivethetalksuggestedbyyouandIthink9.30am,afterthebreak,wouldbetheperfecttime.Requiredequipment:-OverheadProjectFlipchartwithPensPleasegivemesormationaboutthepeopleparticipat(yī)ing.Renate?第四講商務(wù)信函(上)與前面題型的共性區(qū)別:值得注意的是,大作文自身的特性1讀者不同對內(nèi)/對外2信息點數(shù)量3/53閱讀量小/大4字?jǐn)?shù)規(guī)定40-50/120-14011、重視開頭和結(jié)尾段落開頭部分:(1)開頭部分要恰到好處。(2)不要使用否認(rèn)性的或不禮貌的詞語。(3)要從對方的角度出發(fā)體諒對方(You-Viewpoint),而不能以自我為中心(1-Viewpoint)。(4)開始句一定要切合正題,不要東拉西扯,反復(fù)對方明知的信息。(5)起首段落不宜太長。(6)起首段落要前后一致,保證連貫性。開始句最佳提一下上一次聯(lián)系的情況,顯得自然。結(jié)尾段落:明確指出希望對方采用的行動。假如對方不是行動的執(zhí)行者,一定要指明動作的執(zhí)行者是誰。說明該行動的具體實行細(xì)則。指明最后的期限。贊賞對方,但除非對方曾為你做過什么,否則不要隨便道謝。避免使用悲觀性詞匯。如若需要,表白樂意提供幫助的態(tài)度。結(jié)尾段落不宜過長。12.檢查在署名之前,請參考下述問題,檢查一下所寫信函是否準(zhǔn)確、恰當(dāng)。(1)布局是否合理?(2)拼寫是否對的?標(biāo)點符號用得是否恰當(dāng)?(3)是否包含所有要點?所傳遞的信息是否準(zhǔn)確?(4)措辭是否簡明、準(zhǔn)確、禮貌?·(5).語言是否自然、真誠?(6)是否做到從對方角度出發(fā),體諒對方?(7)全文總基調(diào)是否合適?能否產(chǎn)生預(yù)期的效果?(8)假如自己是收信人的話,是否樂意收到這樣一封信?假如所有的答案都是“Yes”,那么就可以放心地署名寄送了。總結(jié)常用句型:Referringtopreviouscontact:Thankyouforyourletterof/dated….WithreferencetoFurthertoInreplytoStatingthereasonforwriting:Iamwritingtoenquireabout…toconfirmthat…toapologisefor/about…inreplytoyour…withreferenceto…EndingaletterIfyouhaveanyfurtherquestions,pleasecontactmeon…Ilookforwardtohearingfromyousoon.induecourse.inthenearfuture.注意考試當(dāng)中的格式問題題目分類:1訂單類handlingorder2詢問類enquiryandreply3投訴類complaintandapology4告知變化類noticeofchanges5邀請類invitations例題Youaretheownerofaclothingfactory.Acustomerhassentyoualettersummarisingarecentnegotiation.Youhavewrittensomenotesontheletter.Writea120-140wordreplytothebuyerusingtheletterandyournotes.WriteonyourAnswerSheet.MrsPMirzaLahoreTextiles6OceanRoadLahoreSoarewe!Soarewe!DearParveenItwasgoodtoseeyouagainlastweekandwearedelightedthatyoursilkblouseswillbeincludedinourwintercatalogue.Whichcolours?Aspromised,listedbelowarethepointsagreedatthemeeting.Whichcolours?ThecontractisfortheShebarangeofsilkblousesinthreecolours.Weagreed4,000?YouwillgrantusexclusiveimportrightsfortheblousesintheUK.Weagreed4,000?Thequantitywillbe5,000pieces,withafurtheroptionof3,000.$5.25fortheoptionpiecesThepriceperpiecewillbe$5.65forthefirst5,000.Youwillconfirmthepricefortheoptional3,000pieces.$5.25fortheoptionpiecesPaymentwillbebyletterofcredit.Theinitialorderwillbereadyexfactoryby1August1999.Notpossible-15thattheearliestItrustyouwillfindthisinorder.Ilookforwardtoyourwrittenconfirmationinduecourse.Notpossible-15thattheearliestBestregardsStephaniepowellChiefPurchaser段落:平頭式/縮進(jìn)式BlockVersion(平頭式)DearSirorMadam,Wewelcomeyoutheorderaboveorder.Thepricesyoumentionedareoldones.Thecurrentpricesshouldbe5%higher.However,weacceptyourorderandwishtoassureyouthatdeliverywillbemadeimmediatelywereceiveyourL/C.OurT-shirtsandknittingwaresenjoyfavourablereceptionintheworldmarketbecauseoftheirfinequalityandexcellentcraftsmanship.Nowonderyourcustomershaveremarkedfavourablyonourproducts.Youmaybesurethatweshalldoourbesttomaintainourreputationforqualityandreliability.Weencloseaquotat(yī)ionforsummerwares,suchasbathingsuits,allcottonvestsandshallbepleasedtoreceivefurtherordersfromyou.Yoursfaithfully,EdwardWhite范例2IndentedVersion(縮行式)October30,2023MessersSamsonGhadbanCo.,Ltd.15HornsAvenue,TripoliLebanonDearSirorMadam:Thankyouforreplyingsopromptlytoourenquiryforlightweightextinguishersandalsoforyouroffertoarrangeademonstration.OurgeneralmanagerandourofficemanagerwillbothbeabletomeetMrBurtonatanytimeduringthemorningorafternoonofThursday,November10th.ItwouldbehelpfulifMrBurtonwouldwriteorphonetoletusknowatwhattimewemayexpecthim.Yoursfaithfully,JohnBlack范文:DearStephanie,Thankyouforyourletterof1March.WearedelightedthattheShebarangewillbeinyourcatalogue.Thereare,however,somesmallpointswhichneedclarifying.TheShebarangecomesinsixcolours.Pleaselookatthesamplesandconfirmwhichthreecoloursyouwouldlike.Youreferredtothefurtheroptionof3,000pieces.Ithoughtwehadagreedon4,000.Pleaseconfirmthecorrectfigure.Icanconfirmtheoptionalpieceswillcost$5.25each.Unfortunately,duetoafullorderbook,weareunabletodeliverby1.8.99.Theearliestdatewouldbe15.8.99.Ihopethiswillbeacceptable.Ilookforwardtohearingfromyousoon.Yourssincerely,ParveenMirza例題Thecompanyyouworkforisexpandingrapidlyandislookingfornewpremises.YourManagingDirectorisinterestedinWatersideReadWat(yī)ersideThen,usingallyourManagingDirector’shandwrittennotes,writeyourlettertoRosemaryBrownatWatersideDonotincludepostaladdresses.Write120-140wordsonaseparatesheet.WATERSIDEWATERSIDEAvarietyoflargeandsmallunitsavailable.Financialhelpavailableformanycompaniesmovingtothearea.Excellentroadandraillinkswithallpartsofthecountry.Skilledlabourforceformanufacturingorservicesectorbusiness.Foraninformationpack,pleasecontact: RosemaryBrown Waterside Phone(11)8008866 Fax(11)3236644Whowouldqualify?Whichotherfirmsareinthearea?Sizes?AskforthisLabourcostscomparedwithotherareas?[范文]22JulyDearMrsBrownSubject:NewPremisesWithreferencetoyouradvertisementinthelocalnewspaper,Iwouldliketohavemoreinformationabouttheabove.Couldyoutelluswhichotherfirmsareinthearea,andwhat(yī)arethesizesoftheunitsavailableforrental.Regardingthefinancialhelpmentioned,couldyouinformuswhowouldqualifyforitandhowtoapply.Anotherpointtoclarifyistheskilledlabourcostscomparedwithotherareas.Finally,wewouldbegratefulifyoucouldsendustheinformationpacktoouraddress.Welookforwardtohearingfromyousoon.YourssincerelyAlyaMaideen例題YourManagingDirectorhasaskedyoutoreplytotheletterbelowwhichisaboutaproposededucationalvisittoyourcompanybyalocalschool.Hehaswrittenhiscommentsontheletter.SUNDSTROMRe:EducationalVisitDearMr.Takahashi,Thankyouforyourrecentletteracceptingourrequestforaneducationalvisittoyourcompany.?? ?toomany-25maximumIhavespokentothestudentsconcernedaswellastheteacherwhowillaccompanythem.Theyareagroupof35students,agedbetween17and18,andwillbetakingpartinthevisitaspartoftheircareersdevelopmentprogramme.IwouldliketosuggestFriday10thDecember.Thegroupwillleavehereat9:00amandshouldbewithyouby9.45am.????Mondayoffollowingweekbetter–time’sfineIunderstandthetrainingofficeriswillingtogiveatalktothestudentsaboutthecompany’strainingprogramme.Thiswillbeofconsiderablevalue,andIwonderedifitwouldbemosteffectiveat(yī)thebeginningofthevisit. ?? Trainingofficernotavailableuntil11:30Finally,woulditbepossibleforthestudentstotalktosomenewemployeesinaninformal‘questionandanswer’session? ??No,sorry!Cannotreleaseemployeesfromduties.Iwouldbegrat(yī)efulifyoucouldinformmeastowhethertheseproposalsaresuitableandwouldliketothankyouonceagainforyourco-operationwiththeschemefor‘SchoolandBusinessLinks’.PleaserequesttoconfirmarrangementsbyphonePleaserequesttoconfirmarrangementsbyphoneMrYamaguchi,Headteacher.?Writealetter(120-140words)totheheadteacherexplainingthechangestheManagingDirectorwouldliketomaketothevisit. WriteonyourAnswerSheet.范文:DearMrYamaguchi,Thankyouforletterdat(yī)ed27July2023,inwhichyouputforwardsomesuggestionsfortheproposedvisittoourcompany.Thereare,however,afewchangeswhichIwouldliketomaketoyoursuggestions.Inordertoconfirmtheabovearrangements,Isuggestthatwediscusstheseoverthetelephoneatyourearliestconvenience.Ilookforwardtoyourearlyreply.Yoursincerely,第五講商務(wù)信函(下)投訴信結(jié)構(gòu):投訴事由詳述事件/投訴理由提出規(guī)定常用句型:LettersofcomplaintIamwritingtocomplainabout…Iamnotsatisfiedwith…Imustthereforeinsistthat…例題Yourecentlyattendedaone-daytrainingcourseonhealthandsafety.Youweredisappointedwiththecourseandyouhavedecidedtowritealetterofcomplainttothetrainingcompany.Readtheadvertisementbelow,whichgivesdetailsofthecourse.Youhavealreadymadesomenotesontheadvertisement.Then,usingallyourhandwrittennotes,writeyourlettertoMoiraGeddingsat(yī)GBGCertificationServices.Donotincludepostaladdresses.Write120-140wordsonaseparatesheet.?GBGCertificationServicesGBGCertificationServicesGoodforbusiness,goodforyou.Regardlessofwhetheryouareinamanufacturingorserviceindustry,youarerequiredbylawtooperateyourbusinessinamannerwhichissafeandhealthyforyourworkforce.Ourcourseswillhelpyouprovideasafeandlegallysoundworkingenvironmentforyourstaff.Ourone-daycoursesinclude:Experiencedandhighly-qualifiedtrainersHigh-qualityinformationpacksSmallgroups(maximum8people)PriceincludeslunchandrefreshmentsAllone-daycoursesrunMonday-Fridayfrom9.30-17.00.Formoreinformationcontact:MoraGeddingsGBGHouseSummerfieldRoadOxfordOX84DNtrainerwassicktrainerwassick-replacementpoorpileofloosephotocopies!pileofloosephotocopies!nottrue!nottrue!explainwhatwaswrongwithlunchexplainwhatwaswrongwithlunchstartedlatestartedlate[范文]DearMrsGeddings,IwriteregardingatrainingcourseonhealthandsafetywhichIattended27November.WhenIbookedthiscourse,Ichoseyourcompanyasitcamehighlyrecommendedandthecoursesseemedtobeofahighstandard.Iwaspromisedanexperiencedtrainerbutunfortunatelyhewassickandthereplacementwasnotasgoodasexpected.Regardingtheinformationpacksthesewereonlyapileofloosephotocopies,whichwasnotpromised.Theclasswassupposedtobeabout8peoplebutinminetherewereabout15.Finally,Ishouldmakeitclearthattheclassstarted1hourlate,andthelunchthatwasserved,wascold.Iamsureyoucanunderstandmydisappointment.Iwouldthereforebegladifyoucouldinvestigatethismatter.Ilookforwardtohearingfromyou.Yourssincerely,LisaKostevskaCabinAttendant索賠:compensate,indemnify,refund,apologise投訴信范文:DearSirorMadamIamwritingtocomplainaboutyourTour5210toMexicoon15June.Thequalityofthefoodinthehotelswasterribleandeverybodyinourgroupwassickmostofthetime.Iwouldliketoremindyouofthefactthatyouradvertisementsaid“superiorhotelsandfantasticfoodalltheway”.Wemustinsist,therefore,thatyourefundatleast10%ofourmoneyascompensat(yī)ion.Ifwedonotreceiveadequatecompensationwithin7days,wewillbeforcedtowritetothelocalnewspaper.Yoursfaithfully比較強烈投訴抗議信:DearSirorMadamIamwritingabouttheheatingunityouinstalledforuson15Marchlastyear.Unfortunately,theheat(yī)ingsystemexplodedon12Januarythisyear,andblewalargeholeintheroof,thusresultinginalargedamagetobothourworkshopandstocks.Ishouldliketoremindyouthatwewrotetoyouon9thDecemberlastyearbecauseitwasmakingastrangenoise,butyoudidnotgiveusareply.Wemustinsist,therefore,that(yī)youreplacetheheatingsystemimmediatelyandpayforourdamageworthUS$400,000.Yourfaithfully道歉信結(jié)構(gòu):表達(dá)歉意解釋因素解決意見再次道歉LettersofapologyIamwritingtoapologisefor/aboutThiswasdueto…Unfortunately,wehavebeenunableto…Iamsorryforanyinconveniencethishascaused.Icanassureyouthatwewill…例題Youarethesecretaryinacompanywhichmakesplastictableware.Yourbosshaslefttheletterbelowforyoutoanswer.Writealetterof120-140wordstoMs,Jerome,explainingthereasonforthedamagedgoods.Usetheinformationinherletterandthenotesfromyourboss.Donotincludeaddresses.WriteonyourAnswerSheet.Chris:pleasewritebacktoMsJeremewithregrets,etc.Wemustn’tlosethiscustomerThanks-Hugh.QUALITYCAFETERIASINC.NEWROADMELBOURNE6October1997TheManagerPlastic–A–PlentyCo.GoughIndustrialEstateMelbourneDearSirorMadam5yearstobeexact.PLASTICTABLEWARE-Productnos.0821(forks)and7234(bowls)Wehaveusedyourcompanyasasuppliertoourrestaurantsforseveralyears,anduntilrecentlythequalityofyourproductshasalwaysbeengood.However,on2Septemberthisyear,wetookdeliveryofsomeplastictablewarewhichwasofextremelypoorquality.Manyofthebowlswerechippedandseveraloftheforkswerebroken.Wecannotusetheminourcafeterias.Wewillreplacethemfreeofcharge.Idohopethat(yī)suchadeliverywillnotberepeated,andthatyoursuppliestousinthefuturewillagainbeofhighquality.If,however,wereceiveanyfurtherfaultyplastictablewarefromyou,wewillbeobligedtofindanothersuppliertoprovideuswithgoodswhichmeetourownhighstandardsIamsureyouwillbeabletoprovideuswithasatisfactoryexplanation.SodoI!Itwasthefaultypackingmachine(nowrepaired.)Tellheritwon’thappenagain–she’sanexcellentCustomer,sopleaseofferourapologies.Yoursfaithfully,AnnJeremeRestaurantsDirector范文:DearMsJeremy,Thankyouforyourletterof6October.Aftersupplyingyourrestaurantsfor5years,Iwasextremelysorrytohearthatthebatchofbowlsandforkswhichyoureceivedon2Septemberwasnotofusualquality.Aftercarefulinvestigation,wefoundthatthecauseoftheproblemwasafaultypackingmachine.Ithasnowbeenrepaired.Icanpromiseyouthatthistypeofproblemwillnothappenagain.Accordingtothesalescontractbetweenus,wewill,ofcourse,replaceyourfaultydeliveryfreeofcharge.Iwouldliketoofferourapologiesonceagainandthankyoubeinganexcellentcustomer.Yourssincerely,例題YouworkintheSalesDepartmentofaninternat(yī)ionalcompany.ManuelaGarcia,animportantclient,isvisitingyourcompanyforaday.Therearesomechangestotheitineraryyousentherlastweek.Writealetterof120-140wordstoMsGarcia,usingtheoriginalitineraryandyourhandwrittennotes,informingherofthechanges.?Proposeditineraryforone-dayvisitofManuelaGarciaWednesday20October11.00 MsGarciaarrivesonflight1B432fromMadridJohnSallistomeetMsGarciaat(yī)airportOriginalarrivaltimetoooptimisticOriginalarrivaltimetoooptimistic4511.30 Arrivalat(yī)companyJohnSallistogiveMsGarciaanintroductorytourofcompanyRestaurantfull.It’snowtheSwanhotelRestaurantfull.It’snowtheSwanhotel12.30 LunchatWhiteHartrestaurant(JohnSallis,CarolSnape,TomMcAllisterSueSmithManuelaGarcia)Carolcan’tmakeit.ExplainwhyCarolcan’tmakeit.ExplainwhyMeetinginboardroom(CarolSnapeTomMcAllisterSueSmithManuelaGarcia)GivesomedetailsCoffeebreakGivesomedetailsProductpresentation(CarolSnape,TomMcAllister;SueSmithManuelaGarcia)Johnhastogoearly.SuewilltakeManuelatotheairportJohnhastogoearly.SuewilltakeManuelatotheairportJohnSallistotakeMsGarciat(yī)otheairportMsGarciadepartsonflight1B886toMadrid例題:DearMsGarcia,Furthertolastweek’scorrespondence,IamwritingtoinformyouthatwehavetomakeafewchangestotheoriginalitineraryforWednesday20October.Firstly,inordertoallowplentyoftimeforyoutotravelfromtheairport,yourtourofthecompanywillbeslightlyshorterthanthehourwhichwehadoriginallyplanned.Secondly,pleasenotethat(yī)
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