GE供應(yīng)商體系審核標(biāo)準(zhǔn)

..Word專業(yè)資料Word專業(yè)資料.Word專業(yè)資料GENERALBUSINESS（總體營運(yùn)）OrganizationandManagement(組織與管理)SupportQuestions:Provideupdatedorganizationchartforyourbusiness提供貴司的最新組織流程圖Identifykeystaffmembersandresponsibilities確定關(guān)鍵成員和職責(zé)Outlineresponsibilitiesofkeystaffrelativetooperationobjectives概括關(guān)鍵成員的職責(zé)Scoring:1.Limitedorganizationwithrolesofkeyplayersnotclearlydefined.Companyhavedifficultysupportinganewprogramstart-upwithoutsignificantstaffingand/orplantandequipmentexp有限的組織架構(gòu)，關(guān)鍵人員未能清晰定義。企業(yè)在關(guān)鍵員工、場(chǎng)地、設(shè)備資金方面將不能充分支持一個(gè)新項(xiàng)目的啟動(dòng)。3.Organizationappropriateforscopeofcurrentbusiness.Rolesareclearlydekeyplayershaveabilitytoleadcompanytocurrentobjectives.Companyhasabilitytogrow,butwouldhaveexpandstaffandfacilitiestoaccommodate.企業(yè)組織架構(gòu)能支持現(xiàn)有業(yè)務(wù)圍，角色清晰定義，關(guān)鍵人員有能力引領(lǐng)企業(yè)現(xiàn)有經(jīng)營目標(biāo)，企業(yè)有擴(kuò)展空間，但需要擴(kuò)充人員及設(shè)備能力。5.Organizationiscurrentlystaffedtohandleadditionalbusiness.Rolesarecdefinedandtoppositionsarestaffedwithleaderscapableofsuccessfullygrowingthecompany.Companyiscapableandwillingtomakeexpenditurestogrowbusiness.組織現(xiàn)有員工架構(gòu)能滿足業(yè)務(wù)增長，角色清晰定義且企業(yè)高層有能力成功引領(lǐng)企業(yè)成長，企業(yè)有能力及意愿促進(jìn)企業(yè)發(fā)展。Comments/Deficiencies:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____4______)(SupplierGrade_________)OperationalGoals（營運(yùn)目標(biāo)）SupportQuestions:Whatisyourcompanymission?Keymeasurements?貴司的使命？關(guān)鍵措施？Whatareyourcurrentyearbusinessobjectives?今年的業(yè)務(wù)目標(biāo)？Comparecurrentyearobjectivestohistoricalperformance.今年和以往歷史成績的比較Discussbusinessreinvestment.Giveexamplesofdomesticandinternationalreinvestment.討論商務(wù)再投資。舉例國和國外的投資Discussyourlong-termbusinessstrategy.長期公司發(fā)展策略Arethereanyoutstandinglegalissuesfacingyourcompanythatcouldpotentihamperyourabilitytosupplyproductunderquotedcircumstances?是否有突出的政策針對(duì)貴司，從而能潛在妨礙貴司提供產(chǎn)品的能力Doesyourcompanyhavealegalandpoliciescomplianceprogram?企業(yè)是否有遵守法律法規(guī)的相關(guān)程序？Isthereanyoutstandingregulatoryorsafetycomplaintsstillpending?是否有仍未解決的法規(guī)或安全投訴Scoring:1.Keymeasurementsareneitherdefinednorcommunicatedbeyondstafflevel.Individualrolesandresponsibilitiesnotdefinedtoincludeaccountabilityformeetingobjectivelimitedtoshorttermwithlittlelongtermplanningevident.關(guān)鍵的績效指標(biāo)未在各層員工中進(jìn)行定義或傳遞，個(gè)人角色和責(zé)任未能在目標(biāo)責(zé)任狀中清楚定義。目標(biāo)僅限于短期目標(biāo)，基本沒有長期計(jì)劃的證據(jù)。3.Keymeasurementsaredefinedandcommunicatedtoalllevels,andthereiscleaccountabilityforallkeymeasurements.Longandshorttermstrategicplanningispartoftotalbplan.關(guān)鍵績效指標(biāo)在各層員工中定義且傳遞，所以績效指標(biāo)有清晰的責(zé)任定義。長期及短期的戰(zhàn)略計(jì)劃是企業(yè)整個(gè)經(jīng)營計(jì)劃的一部分。5.Keymeasurementsaredefinedindetailandcommunicatedandintegratedintotworkplanofeachemployee.Progresstogoalsisupdatedonregularbasistoentirebusiness.longtermgrowthisanimportantpartofbusinessplan.關(guān)鍵績效指標(biāo)被詳細(xì)定義和傳遞，并整合到每位員工的工作計(jì)劃中。定期更新整體業(yè)務(wù)的進(jìn)展。長期戰(zhàn)略發(fā)展是企業(yè)經(jīng)營計(jì)劃的重要部分。Comments/Deficiencies:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____5______)(SupplierGrade_________)Industry（行業(yè)背景）SupportQuestions:Describeyourmajorcompetencies.描述主要能力Areoffshoresuppliersafactorincurrentorfuturesales?后續(xù)業(yè)務(wù)發(fā)展方向。Whereareyourgrowthopportunities?哪里有增長機(jī)會(huì)Whatareyourplanstocapitalizeontheseopportunities?如何利用這些機(jī)會(huì)Marketshare,averageannualgrowthratesoverthepast5yearsforyourmajoproducts?市場(chǎng)分額，過去5年來主要產(chǎn)品的平均年增長率Scoring:Businesspositionedtomaintainsmallshareoftotalmarketornichebusinessfundingforplanningforfuturegrowthoracquisition.Currentproductofferingsprovidelimitedpotential.業(yè)務(wù)定義為保持整體市場(chǎng)小份額或利基業(yè)務(wù)，僅有小部分小資金用作未來業(yè)務(wù)發(fā)展。當(dāng)前產(chǎn)品提供的發(fā)展?jié)摿τ邢?。Businessispositionedwellrelativetoothersinindustry,althoughtheymayoneofthekeysupplierswithintheindustry.Productlineofferingscouldprovideopportunitiesforfuturepotential.企業(yè)定位與行業(yè)其他企業(yè)良好的關(guān)聯(lián)，雖然不是行業(yè)中關(guān)鍵供應(yīng)商之一。現(xiàn)有產(chǎn)品可以為企業(yè)發(fā)展?jié)摿μ峁C(jī)會(huì)。5.Companyisclearlyanindustryleaderandaccountsforanabove-averagepropoofthetotalindustryoutput.Productlineofferingsareinnovativeandvariedenoughtoassuretheirmarkleadership.企業(yè)為行業(yè)領(lǐng)軍企業(yè)，在行業(yè)所占市場(chǎng)份額高于行業(yè)平均水平?，F(xiàn)有產(chǎn)品的創(chuàng)新性和多樣性能保持其行業(yè)領(lǐng)軍地位。Comments/Deficiencies:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____5______)(SupplierGrade_________)ProgramExecution（項(xiàng)目執(zhí)行情況）SupportQuestions:Whatprogramsarecurrentlyunderwayinyourfacility?在貴司目前執(zhí)行了哪些項(xiàng)目Whatwasthelastmajorprogramyourcompanycompleted?Howlongdidittaketcomplete?最近完成的主要項(xiàng)目？花費(fèi)多長時(shí)間來完成Arethereanyothermajorprogramscurrentlyunderconsiderationbyyourcompan目前貴公司考慮進(jìn)行哪些其他的重要項(xiàng)目？4.Outlineprogrammanagementpersonnelandresourcesavailableforprogramimplementation.概要項(xiàng)目管理人員和執(zhí)行體系的可利用資源Scoring:1.Companyhasnotimplementedamid/majorprograminrecentpast.Resourceswolimitscopeofanyprogramundertaking.GEAwouldhavetolendconsiderableresourcestassuredofsuccessfulimplementation.企業(yè)近期未能引入中/大項(xiàng)目，由于資源限制無法承擔(dān)項(xiàng)目。PEBU可考慮借一定的資源以確保其成功引入。3.Companyhassuccessfullyimplementedmid/majorprogramsinrecentpast.ResourceswouldlimitProgramstosmallormid-sized.GEAwouldrequireadetailedimplementationalongwithcorrectiveactionprogrambeforebusinesscouldbeawarded.企業(yè)近期有成功引入中/大項(xiàng)目，公司資源僅限于引入小型或中型項(xiàng)目，在業(yè)務(wù)成功授予之前PEBU希望其提供一個(gè)詳細(xì)的項(xiàng)目計(jì)劃其中需包含糾正措施。5.Companysuccessfullyimplementsmid/majorprogramsonacontinuingbasis.Resourcesareeitheravailableorcouldbeobtainedtoassuresuccessfulexecutionprogram.GEA’sresourceinvolvementwouldbelimitedprimarilytoprogrammanagementinterface.企業(yè)持續(xù)引入中/大型項(xiàng)目。資源可用且可成功保證項(xiàng)目執(zhí)行。PEBU的資源參與將僅限于項(xiàng)目的管理層面。Comments/Deficiencies:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____5______)(SupplierGrade_________)Supplier/CustomerInterface（供應(yīng)商/客戶情況）SupportQuestions:Whoareyourmajorcustomers?主要客戶Doyourcustomersmeasureyou?How?客戶如何評(píng)估貴司？Whoareyourmajorsuppliers?主要供應(yīng)商？Howdoyoumeasurethem?如何評(píng)審供應(yīng)商Provideexamplesofcurrentreportsandperformancemeasures(e.g.,on-timeshipments,availabilitybyproduct).就目前的報(bào)告和執(zhí)行方式提供一些事例Scoring:1.Companyworksprimarilythroughblanketordersandhasminimalcontactwithcustomersandsupplierbase.Quality,deliveryand/orotherissuesaregenerallyreactivelyhandledoncabasis.公司基本限于一次性訂單，且與客戶和供應(yīng)商少有接觸，質(zhì)量、運(yùn)輸和其他事宜的處理均為單個(gè)訂單測(cè)被動(dòng)處理，不夠系統(tǒng)化。3.Companyemploysarepresentativewho,astheprimarycustomercontactpersonahandlesmostquality,deliveryorcustomerquestions.Therepresentativewilliplanresourcesonanasneededbasis.Customer/supplierrelationshipsarerecognizedasbeingimportantandarehaaprofessionalandamiablemanner.企業(yè)有專人代理代理主要客戶，負(fù)責(zé)處理主要客戶的質(zhì)量、運(yùn)輸和顧客投訴。如有需要，此代表可支配其資源計(jì)劃。顧客/供應(yīng)商關(guān)系管理在企業(yè)中被重要定義，且以一種專業(yè)友好的方式處理。5.Customersatisfactionisakeyoperationalobjectiveandcompanyhassystemstomeasurecustomerapprovalaswellassupplierperformance.Companyhasestabliprogramsthatproactivelyaddresscustomersatisfactionaswellassupplierperfor顧客滿意度是企業(yè)的關(guān)鍵運(yùn)營目標(biāo)之一，企業(yè)有可用的系統(tǒng)測(cè)量顧客批準(zhǔn)和供應(yīng)商表現(xiàn)。企業(yè)已經(jīng)建立程序主動(dòng)測(cè)量顧客滿意度及供應(yīng)商表現(xiàn)。Comments/Deficiencies:___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____3______)(SupplierGrade_________)Pricing（價(jià)格）SupportQuestions:Whatpercentofsalesareinternational?海外銷售的比例？Whatareyourplansforexpandingintointernationalmarkets?擴(kuò)充國際市場(chǎng)的計(jì)劃3.Whatcompetitiondoyouseefrominternationalmarkets?從國際市場(chǎng)看，你們有何競(jìng)爭(zhēng)力4.Areyouwillingtoshareyourcoststructurewithyourcustomers?是否愿意與客戶共享成本結(jié)構(gòu)Doyouhaveaformalizedprogramforcostreductionandwasteelimination?是否有正式的體系，對(duì)于降低成本和消浪費(fèi)Doyoupasscostsavingstoyourcustomers?是否把成本積累轉(zhuǎn)移給客戶Describedeflation/costsavingshistoryoverthepastfewyears.在過去一些年，描述成本節(jié)約歷史。Scoring:1.Companycompetesprimarilyinlocal/regionalmarkets,orsuppliesanicheproLittlecompetitioninthismarket.企業(yè)的競(jìng)爭(zhēng)優(yōu)勢(shì)主要在本地市場(chǎng)，或僅限于利基產(chǎn)品。在行業(yè)市場(chǎng)中基本沒有競(jìng)爭(zhēng)力。3.Companycompetesnationallyforbusiness,withsomeinternationalmarketsser(mostlyNorthAmerican).Hasabilitytocompeteinternationally,however,curreninfrastructurecouldnotsupportalargeexportbusiness.企業(yè)主要競(jìng)爭(zhēng)優(yōu)勢(shì)在國市場(chǎng)，在國外市場(chǎng)中有一定的市場(chǎng)份額。由國際市場(chǎng)競(jìng)爭(zhēng)力，然而目前的基礎(chǔ)設(shè)施無法支持大的出口業(yè)務(wù)。5.Customerbaseisworldwideduetoabilitytoprovidepricingcompetitivewithanyone.Pricinghasallowedthemtodevelopasubstantialinternationalmarketbacomplementdomesticsales.客戶群遍布全球基于其價(jià)格優(yōu)勢(shì)。價(jià)格優(yōu)勢(shì)使其可以開發(fā)大量的國際市場(chǎng)以補(bǔ)充其國市場(chǎng)。Comments/Deficiencies:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____3______)(SupplierGrade_________ )QUALITY質(zhì)量ManagementResponsibility管理職責(zé)SupportQuestions:Whatisthequalitypolicy,howisitcommunicatedtoALLemployees?公司的質(zhì)量政策是什么？如何告知全體雇員？Dotheshopflooroperatorshavethefreedomtostopproductionifaqualitysuspected?懷疑質(zhì)量事件發(fā)生時(shí)，工場(chǎng)操作者們有無自由停止生產(chǎn)？Areallseniormanagementpersonnelmeasuredonthequalityoftheproduct?是否用產(chǎn)品質(zhì)量評(píng)估所有高級(jí)管理人員Arethegoalsappropriateforthebusiness?Aretheytoughenough?Isthereofavision?目標(biāo)是否與業(yè)務(wù)相符。是否太嚴(yán)？有何證據(jù)。Whatlevelofinvolvementdoesthemanagementteamhaveindealingwithqualiissues?IstheQualityManagerexpectedtohandleandresolveallissues?管理團(tuán)隊(duì)處理質(zhì)量問題時(shí)涉及到哪一層？質(zhì)量經(jīng)理是否被認(rèn)為是要處理各解決所有問題。Scoring:1.Qualityorganizationexists,butthereisnoevidenceofauthority,vision,otototalbusinessmeasurements.有質(zhì)量組織架構(gòu)，但沒有證據(jù)證明企業(yè)有授權(quán)、可見的或連貫的可度量的經(jīng)營目標(biāo)3.Appropriatequalitygoalsinplace,butcommunicationandtrackingofthegoathorough.適用的質(zhì)量目標(biāo)可獲得，但質(zhì)量目標(biāo)的傳遞、跟蹤不徹底。5.Thereisclearevidencethatwelldefined,effectivegoalsareinplaceandcommunicated,andthattheprogressstowardthosegoalsisunderstoodbyalllevelemployees.又清晰的定義有效的質(zhì)量目標(biāo)，并有效傳遞，且目標(biāo)別各層員工很好的理解。Comments/Deficiencies:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____5______)(SupplierGrade_________)（建議權(quán)重：５）；（供應(yīng)商等級(jí)：_______）Documentation文件SupportQuestions:Isthequalitymanualcompleteanduptodate?Isitaccessibletoallemploapprovedbyuppermanagement?質(zhì)量手冊(cè)完整及更新嗎？是否為全體雇員所理解以及是否已被高層批準(zhǔn)？Aretheredetailedqualityinstructionspostedattheworkstationsintheaplanguage?是否有詳細(xì)質(zhì)量指引用合適的語言擺放在工位。Whatistheprocessforchangecontrol?更改控制的過程是怎樣的？Howareshopfloordrawingscontrolledandupdated?Isthereamasterlisting?工場(chǎng)圖紙的控制和更新？有沒有主要清單。Arespecificationsandcontrolplansdocumented?參數(shù)和控制計(jì)劃有沒有文件化。Scoring:1.Documentationexists,butdoesnotcoverallareasandisnotcomplete.有文件，但文件未能覆蓋所有過程，且不完整。3.Documentationexistsforsome,butnotallareas,orisnotcomplete.有部分文件但不全面。5.Alldocumentationiscompleteandcurrent,nononconformity.所有文件完成，有效，并有效執(zhí)行。Comments/Deficiencies:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____4______)(SupplierGrade_________)QualityPlanning質(zhì)量計(jì)劃SupportQuestions:Areallnewcontractsreviewedpriortoacceptancebyappropriatepersonneltcustomerrequirementsareunderstood?是否所有合同在被接受前都有合適的人員評(píng)審過并確定已明白客戶的要求？Dothereviewsaddresssuppliercapabilitytomeetcustomerrequirementsandresolutionofnon-capabilities?評(píng)審有沒有含關(guān)于供應(yīng)商能力能否滿足客戶要求？及無能力時(shí)的終止？Arecriticalprocessesidentifiedandqualityplansdevelopedtoensureprocecapabilityto6Sigmarequirements?有沒有制定關(guān)鍵的過程定義和質(zhì)量計(jì)劃來保證過程能力滿足６西格碼要求？Scoring:1.Noprocedureexistswhichapplytothequalitysystemrequirementsorabilitysuppliertomeetcustomerneeds.Manyimportantpersonnelinsales,engineering,purchasingorothercustomeinterfacesareunawareoforexcludedfromqualityplanningactivities.沒有程序文件適用于供應(yīng)商能力或滿足客戶要求的質(zhì)量體系要求。營銷人員、工程師、采購人員及其他客戶層面的員工沒有意識(shí)或參與到質(zhì)量計(jì)劃活動(dòng)中。3.Evidenceexiststhatalmostallcustomerrequirementsaredefined,documentedreceivecapabilityassessment.Onlyoneortwocustomerinterfaceswereunawareofsomespecificsofqualitplanningprocedures.Theshortcomingsarenotsubstantialintermsofcapabilityassessmentandhavebeencorrectedpromptly.有證據(jù)證明所有客戶的要求都被清楚定義，文件化，且有進(jìn)行能力評(píng)估。僅有一兩個(gè)客戶層面的員工未能意識(shí)到質(zhì)量計(jì)劃程序等某些特性，能力評(píng)估方面的缺陷及時(shí)糾正。5.Allcustomerrequirementsareaddressedwithsoundcapabilityassessment.Coactionsconsistentlyinvestigateandimprovecontractrevieweffectivenesstoaddcomplianceorcustomercomplaints.Criticalprocessesare6Sigmacapable.所有顧客要求通過有效的能力評(píng)估得到解決，糾正措施有效執(zhí)行和提高合同的有效審查，處理顧客不符合和顧客投訴。關(guān)鍵流程為6西格瑪方式。Comments/Deficiencies:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____5______)(SupplierGrade_________)Traceability/InspectionandTest追蹤／檢驗(yàn)和測(cè)試SupportQuestions:Doestheinspectionandtestplanincludeacceptancecriteria,equipment,anddocumentationrequirements?檢驗(yàn)和測(cè)試計(jì)劃有無包含接受標(biāo)準(zhǔn)，設(shè)備，以及文件化要求？Isincomingmaterialhelduntiltherequiredinspections/testsarecompletednecessaryinspection/testreportsarereceivedandverified?是否拒收物料直至物料通過了要求的檢驗(yàn)和測(cè)試或必要的文件已經(jīng)被接受和已確認(rèn)。Ismaterialinspectedandidentifiedfromrawmaterialtofinishedproductasbytheinspectionandtestplan?有沒有按檢驗(yàn)和測(cè)試計(jì)劃對(duì)物料進(jìn)行從原料到成品的驗(yàn)證和定義？Aretraceabilityrecordskeptfromfinishedproducttorawmaterial?有沒有從成品到原料的追蹤記錄？Scoring:1.Traceabilityexistsonlywithinproductionprocess,butnottorawmaterial.inspectionandtestplanexists.可追溯性僅在產(chǎn)品過程中存在，在原材料中未能存在，無檢驗(yàn)或測(cè)試計(jì)劃。3.Traceabilityexistsfromfinishedproducttorawmaterial,butnodocumentedprocedureexists.Inspectionandtestplanexistsandarecordofresults/statusaccompaniesmaterialthroughouttheproductionprocess.從原材料到最終產(chǎn)品均存在可追溯性，但沒有文件化的程序，有檢驗(yàn)和測(cè)試計(jì)劃，且從原材料到最終產(chǎn)品均由檢驗(yàn)記錄。5.Proceduresaredocumentedandmaintainedsuchthatproductcanbetracedfromfinishedproducttorawmaterial.Specificationandtestplanexists(whichincludesacceptancecriteria,equidocumentation)andarecordofresults/statusaccompaniesmaterialthroughouttheproductionprocess.有文件化的程序，并保持，產(chǎn)品可從最終產(chǎn)品追溯到原材料。檢驗(yàn)和測(cè)試計(jì)劃（包括接受準(zhǔn)則、設(shè)備、檢驗(yàn)文件）且記錄貫穿整個(gè)生產(chǎn)過程。Comments/Deficiencies:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____4______)(SupplierGrade_________)ProcessControl/StatisticalProcessControl過程控制／統(tǒng)計(jì)過程控制SupportQuestions:1.Haveproceduresbeenestablishedandmaintainedformonitoringthevariationinprocesses?有沒有確立和維護(hù)流程來監(jiān)視過程偏差。ControlPlan:控制計(jì)劃Whichdepartments(finishing,sub-assembly,etc.)哪個(gè)部門（成品，半成品等） CTQcharacteristicsＣＴＱ參數(shù) Whodoesmonitoring誰監(jiān)視？ Howoftenthecharacteristicismonitored(samplesize/frequency)監(jiān)視參數(shù)的頻率（抽樣大?。l率） Toolsrequired（工具要求） Typeofmonitoring(SPC)監(jiān)視類型（ＳＰＣ） Ifoutofcontrol,whatactiontotake失控時(shí)的行動(dòng)。 Dateandlatestrevision日期／最新版本Areappearancestandardsinplace?有適當(dāng)?shù)耐庥^標(biāo)準(zhǔn)？Haveshorttermandlongtermcapabilitystudiesbeenperformed?有沒有做長／短期的能力分析？Arespecialcausevariationsinprocessesinvestigatedandcorrected?有沒有在過程中調(diào)查和糾正特殊偏差原因？Scoring:1.Littleornoevidenceofprocesscontrol.無過程控制或過程控制有限3.Operatorsunderstandandworktostationinstructions.操作者理解過程控制5.Proceduresaredocumentedandmaintainedsuchthatproductcanbetracedfromfinishedproducttorawmaterial.Specificationandtestplanexists(whichincludesacceptancecriteria,equidocumentation),andarecordofresults/statusaccompaniesmaterialthroughouttproductionprocess.有文件戶的程序并保持，Comments/Deficiencies:________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____5______)(SupplierGrade_________ )Metrology方法SupportQuestions:Isinspection,measurement,andtestequipmentcapableoftherequiredaccuracy/precision(1/10tolerance)andhandled/storedtoprotectaccuracyandfitnessforuse?檢驗(yàn)，測(cè)量，和測(cè)試儀器的精度是否達(dá)標(biāo)（1/10公差），保存是否能保證精度和能夠使用。Whataretheresultsoftherepeatability&reproducibility(R&R)studies(Whenaretheyperformed?重復(fù)性和重復(fù)能力的試驗(yàn)結(jié)果？（Ｒ&R）<20%,什么時(shí)候做？Arecalibrationrecordscompleteforobservedmeasuringandtestequipment?測(cè)量和儀器的計(jì)量是否完成？ -equipmenttype&identification -methodsofcalibration&adjustment－儀器類型&定義 －計(jì)量和調(diào)試方法 -location -acceptancecriteria－位置 －接受標(biāo)準(zhǔn) -frequencyofchecks -correctiveactionstoaddressnon-conformity－檢查頻率 －不一致的糾正行動(dòng)<Haveappropriateactionsbeentakenwhenmeasuringandtestequipmentisfounbeoutofcalibration?<當(dāng)發(fā)現(xiàn)測(cè)量和儀器計(jì)量不合格時(shí)，有無適當(dāng)?shù)男袆?dòng)？ -Previoustestresultscheckedforvalidity? 檢查前次測(cè)試的結(jié)果是否合格？ -Upstreammaterialheldforretest? －是否重測(cè)朔源的原料？ -Customersnotifiedifsuspectmaterialhasbeenshipped? 是否通知客戶已出貨的被懷疑原料？Scoring:1.Inspection,measurement,andtestequipmentisnotcapableofrequiredaccuracy/precisionandisnotcalibratedregularly.(R&Rnotperformedor>檢驗(yàn)、測(cè)量、測(cè)試設(shè)備精確度/準(zhǔn)確度不能滿足要求，或未定期校準(zhǔn)。3.Inspection,measurement,andtestequipmentiscapableofrequiredaccuracy/precision,isstoredtomaintainfitnessforuse,iscalibratedreguladocumentedproceduresoradequaterecordsarekept.(R&R<30%).監(jiān)視和測(cè)量設(shè)備精確度/準(zhǔn)確度滿足要求，并被合適存儲(chǔ)以維持合適使用，定期校驗(yàn)，但無文件化的程序和記錄5.Inspection,measurement,andtestequipmentiscapableoftherequiredaccuracy/precision,isstoredtomaintainfitnessforuse,iscalibratedperdocuscheduleandprocedures,appropriateactionshavebeentakenwhenequipmentisfoutobeoutofcalibration,andrepeatability/reproducibilitystudieshavebeencomp(R&R<20%).監(jiān)視和測(cè)量設(shè)備精確度/準(zhǔn)確度滿足要求，并被合適存儲(chǔ)以維持合適使用，根據(jù)文件化的計(jì)劃或程序進(jìn)行校驗(yàn)，但設(shè)備不在校準(zhǔn)值圍時(shí)采取有效的措施且重復(fù)性和再現(xiàn)性完成。Comments/Deficiencies:____________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____4______)(SupplierGrade_________)CorrectiveAction/ProblemSolving糾正行動(dòng)／問題解決SupportQuestions:Iscontrolprovidedforidentification,documentation,evaluation,segregatiodispositionofnon-conformingproduct?有沒有對(duì)不一致的產(chǎn)品進(jìn)行定義，文件化，評(píng)審，隔離，報(bào)廢等處理的控制？Arerecordsofnon-conformancemaintainedforcustomerreview?有無記錄和維護(hù)不一致以供客戶檢查？Doeswrittenformalprocedureexistforproblemsolvingthatdefinesrootcau有無正式文件定義根本原因并解決問題的流程？Docorrectiveactionshavedateofpermanentfixandowner?糾正行動(dòng)有無完成日期和責(zé)任人？4.Correctiveandpreventativeactionisreviewedbyseniormanagementforeffecti高層確認(rèn)和生效糾正預(yù)防措施。Scoring:1.Noproceduresexistsforcorrectiveactionorcontrolofnonconformingmate沒有程序支持糾正措施或控制不合格材料。3.Proceduresexist,butafewnon-conformanceswerefound.程序存在，但存在少量的不符合。5.Totalcontrolofnon-conformingproducts.Structuredproblem-solvingisusedcontainmentaction,definingrootcause,verifyingcorrectiveactionandsystemchpreventrecurrence.全面控制不符合產(chǎn)品，結(jié)構(gòu)化的問題解決方法預(yù)防措施、定義根本原因、驗(yàn)證糾正措施和系統(tǒng)改進(jìn)以預(yù)防問題的重復(fù)發(fā)生。Comments/Deficiencies:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____4______)(SupplierGrade_________)Handling,Storage,Packaging,Delivery搬運(yùn)，存儲(chǔ)，包裝，交付SupportQuestions:Areproceduresdocumentedandcarriedoutforeachofthefourelements?對(duì)此４個(gè)原素有無文件化的流程及執(zhí)行Doproceduresspecifywhoisauthorizedtoreceiveanddispatchproduct?流程有無指定何人接收和交付產(chǎn)品。Ismaterialexamineduponreceipttocheckquantity,identity,transitdamage接收時(shí)有無對(duì)材料進(jìn)行檢查質(zhì)量，一致，運(yùn)輸損壞等？Ismaterialexaminedpriortoshipmenttocheckquantity,identity,properpa交付前有無對(duì)材料進(jìn)行檢查質(zhì)量，一致，正確包裝等？Scoring:1.Productatriskofnon-conformanceinoneormoreofthefourelementsinthiandhavenotbeenaddressedwithprocedurestocorrect.此四元素存在一個(gè)或多個(gè)元素的引起產(chǎn)品不符合的風(fēng)險(xiǎn)，且沒有定義相應(yīng)程序進(jìn)行糾正。3.Proceduresinplaceforall4elements.Oneortwominornon-conformancestocustomerrequirementswerefound.此四個(gè)過程有文件化的程序支撐，發(fā)現(xiàn)一兩個(gè)與顧客有關(guān)的不符合。5.Therearewrittenproceduresforeachofthefourelements.Thecompliancetoproceduresresultsincustomersatisfaction.此四個(gè)過程有文件化的程序支撐，此過程執(zhí)行結(jié)果滿足顧客需求。Comments/Deficiencies:___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____3______)(SupplierGrade_________)Training（培訓(xùn)）SupportQuestions:Howaretrainingneedsidentified?如何鑒定培訓(xùn)需求？Whoisresponsibletoensurethetrainingisdocumented,accurate,completeup-to-date?誰來負(fù)責(zé)監(jiān)督培訓(xùn)是準(zhǔn)確，完成的和最新的3.Areclassparticipantstestedforaccurateapplicationofthetraining?Aresessionsscheduledtoensure knowledgeretention?培訓(xùn)參與者是否會(huì)被考核？接下來是否有計(jì)劃工作來確保知識(shí)的保持性？Whatactionistakenifclassparticipantsarenotabletocompletethetrainings如果參與者不能達(dá)到培訓(xùn)的滿意效果，將會(huì)采取什么措施？Whatisthetrainingprocessfornewpersonnel?Hours?Typeoftraining?新進(jìn)人員會(huì)進(jìn)行什么培訓(xùn)？時(shí)間？形式？Scoring:1.Trainingprogramsforselectedpersonnel.培訓(xùn)程序僅限于部分員工。3.Trainingprogramsavailableforallpersonnel,participationrequiredforCTQoperators,optionalforothers.培訓(xùn)程序適用于所有員工，CTQ操作者必須參加，其他的可選擇性參加。5.Comprehensivetrainingprogramrequiredforallemployees(hourlyandsalariewithschedulesandneedsclearlydefinedforallpositionsandpeople.所有員工（零時(shí)工或正式工）均有綜合的培訓(xùn)計(jì)劃，有培訓(xùn)日程，且對(duì)所有職位的人員需要清晰定義Comments/Deficiencies:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________(SuggestedCategoryWeight____4______)(SupplierGrade_________)CustomerOrientation客戶導(dǎo)向SupportQuestions:Doesthesupplierattempttoreviewtherealneedsandexpectationsofcustomer供應(yīng)商是否試圖了解客戶的真正需求和期望需求Doestheorganizationactivelyseekwaystokeepallemployeesawareofcustomeandtheirroletomeettheirneeds?機(jī)構(gòu)是否積極尋找方式讓所有員工認(rèn)識(shí)客戶和他們?cè)跐M足客戶需求中所扮演的角色Doallemployeesviewmeetingcustomerrequirementsastheirprimarytask-botinternalandexternal?是否所有員工認(rèn)為滿足客戶需他們的首要任務(wù)-無論是部還是外部Doesthesupplierattempttomeasurecustomersatisfaction?Arethesemeasurreviewedbymanagement?供應(yīng)商是否試圖評(píng)估客戶滿意度？這些評(píng)估是否被管理機(jī)構(gòu)評(píng)審？Scoring:1.Customerinvolvementandevaluationofcustomerneedsoccurs