如何寫商務(wù)英語抱怨信

第頁如何寫商務(wù)英語抱怨信定義：

英文定義是astatementinwhichsomeonecomplainsaboutsomething.投訴信是顧客或客戶為了維護(hù)自己的權(quán)利或者因?yàn)閷?duì)某事不滿而寫的一種信。你有時(shí)可以把投訴信寄給報(bào)社，但通常你會(huì)把信寄給你所投訴公司的負(fù)責(zé)人。(e.g.theowneroftherestaurantifyoucomplainaboutameal,themanufacturerofsomethingyoubought,etc.)

示例：

投訴信雖然是埋怨某事，但他的開頭方式應(yīng)該有禮貌，這樣才干給人們一個(gè)好印象。另外一個(gè)要記住讀投訴信的人未必是犯了個(gè)錯(cuò)誤的人。

投訴信的結(jié)構(gòu)：

Introduction-Reasonforwritingthecomplaint

開始段：寫投訴信的原因

Mainbody-a.Thenecessarydetails:whereyouboughtit,whenandwhattheproblemis.b.whyyouarecomplaining

主段：a.一些必要的細(xì)節(jié)：你在哪里，什么時(shí)候購買了此產(chǎn)品，并且此產(chǎn)品有何種問題。b.你為什么要投訴。

Conclusion-Saywhatyouwantthereadertodo.

結(jié)束段：說明你希望讀到這封信的人怎么做

2商務(wù)英語埋怨信的形式

那就讓我們先來看看寫信埋怨的好處：

1.Writtenrecordsarestillveryimportant,e.g.inlegalmattersasopposedtoafaxoremail.

書面記錄仍然非常重要，比如在法律事務(wù)上是不同意用或電子郵件的。

2.Youhavecompletecontroloverwhatisbeingsaid,andyoucanpresentevidence.

你可以完全控制自己要說的內(nèi)容，還可以提供證據(jù)。

3.Youcanbeprepared,andplanyourlettercarefully.

你可以具體規(guī)劃如何寫埋怨信。

4.Youareabletokeepcopiesofanythingsentinwriting.

關(guān)于你所寫的任何東西，你都可以做備份。

5.Youhavetimetoreflectand/orconsultasopposedtocomplainingonthespot.

你有時(shí)間去好好反思或者去咨詢看法，但是去現(xiàn)場(chǎng)埋怨的話，就沒有這個(gè)優(yōu)勢(shì)了。

Soherearesomeusefulpointstoconsiderwhenwritingyourletter:

所以下面為你羅列了一些寫埋怨信時(shí)的有用招數(shù)：

Statewhatwentwrongexactly.Youneedtoprovideconcreteevidence,withdocumentation,forexampleareceipt,wherepossible.Makesureyoukeepcopiesofallcorrespondence,includingrelevantdocumentation.Youalsoneedtostatewhere,when,whowasinvolved,whatwassaidordone.Photographicorvideoevidenceboostsyourcase.

確切指出哪里出了問題。你必須要提供確實(shí)的證據(jù)，如果可能的話再附上具體的說明文檔，比如發(fā)票。所有的來往信函都要有備份，包括相關(guān)的證實(shí)文檔。你還要說明確切的時(shí)間、地點(diǎn)、人物、說過的話或做過的事。有照片或錄像的話就更加有利了。

Whatdoyouexpectfromyourcomplaint?Ifyouarecomplainingaboutasituationatwork,focusontakingactiontoimprovesituationsratherthanspendingyourtimecomplaining.

通過埋怨，你期望得到什么反饋?如果你是在埋怨工作中碰到的問題，那就要關(guān)注改善這一問題所作出的行動(dòng)，而不是只把時(shí)間花在埋怨上。

Makesureyouaddressthecomplainttotherelevantperson.

還要確定你的埋怨信能夠寄到相關(guān)人員的手中。

Thiswillbemorelikelytoensurethatyouwillachieveasatisfactoryoutcomefromyourcomplaint.Goodluck!

3商務(wù)英語埋怨信的好處

投訴信

(1)開頭：自我介紹，交代投訴內(nèi)容，說明本信的目的和要求。

(2)正文：說明狀況，講清利害，分析利弊。告訴對(duì)方你因此受到的傷害或不便，提出解決問題的建議，說明希望如何處理。

(3)結(jié)尾：表達(dá)希望問題得到迅速恰當(dāng)解決的激烈愿望，希望盡快得到滿意的答復(fù)。

投訴信經(jīng)典句型歸納

(1)Itisagreatpitythatwefindthereissomethingwrongwith

(2)Wouldyoupleaseletmeknowwhetherornotyoucanassoonaspossible?

(3)Ihopethatmyproblemwillgetyourkindconsideration.

(4)Iamsuretherearetechnicalormanmadeerrorsinvolved.

(5)lhopeyoucanmakeaninvestigationintothismatterassoonaspossible.

(6)IhopeIcangetmyrefundassoonaspossible.我希望能盡快收到退款。

(7)Iamwritingtomakeacomplaintabout

(8)Ifitisnotproperlysettled，Iwouldaskyoutogivemymoneyback,orIwouldcomplaintotheconcernedauthorities.

(9)Oneannoyingaspectofyourserviceis

(10)Ihavebeenpleasedwithyourservicesforyears，butnowIfeelverydisappointed.

(11)Iwouldliketodrawyourattentiontotheproblem/fault

(12)IamwritingtoinformyouthatIfindunsatisfactory.

(13)Iwishtoexpressmydissatisfaction/disappointmentabout

(14)Itwouldbehighlyappreciatedifyoucould

(15)Itrustyouwilltakemycomplaintsseriouslyand

SAMPLEWRITING

Directions:

Youliveinaroomincollegewhichyousharewithanotherstudent.Youfinditverydifficulttoworktherebecauseyourroommatealwayshasfriendsvisiting.He/Shehaspartiesintheroomandsometimesborrowsyourthingswithoutaskingyou.

WritealettertotheAccommodationOfficeratthecollegeand:

1)askforanewroomnextterm,

2)youwouldpreferasingleroom,

3)explainyourreasons.

4商務(wù)英語埋怨信范文

ForPoorPerformanceonaServiceContract(由于服務(wù)質(zhì)量差而埋怨)

DearMr.Weidner

ContractNo.17854

YouwillrecallthatyouandIhavediscussedatleastthreetimesduringthepastsixmonthsthelowqualityofserviceprovidedbyyourhotel.Aftereachconversation，serviceisimprovedforashorttime，andthenreverts.backtotheoldstandardthatbroughtabortmyoriginalcomplaints.Iwillsummarizeinthislettermypreviousdiscussionsaboutyourperformance.

Youmaywishtorefertoourcontractasyoureadmycomments.

1.Windows：Accordingtothecontract，allwindowsaretobecleanedonceamonth.Thisisnotbeingdone.Oftenfromsixtoeightweekselapsebetweencleanings.Evenwhenthewindowsarecleaned，thejobislessthansatisfactory.

2.Carpets：Thecarpetsshouldbevacuumedaftereachworkday.Althoughyourservicepeopledoshowupeachday，theireffortscanonlybedescribedascareless.

3.Miscellaneous：Icouldmentionadozenothercleaningresponsibilitiesthatarenotbeingmetsatisfactorily--furnitures，lavatoriesandashtrays，forexample.

Icallyourattentiontoparagraph7inthecontract，Mr.Weidner，inwhichtheprovisionsforrevocationofthecontractaredescribed.Idonotliketoconsidersuchapossibility，butImusthaveyourwrittenassurancethatallprovisionsofthecontractwillbemet.

Iwillbepleasedtomeetwithyouoncemoretodiscussthesituation.Iassureyouthatthisisamatterofsomeurgencytome.

Yoursfaithfully，XXX

親愛的韋德羅先生：您會(huì)記得，在過去六個(gè)月中，我們至少三次討論過貴旅店服務(wù)質(zhì)量低劣問題。每次討論過后，服務(wù)質(zhì)量在短時(shí)間內(nèi)有所提升，但不久又退回到原先的水平。

在這封信中，我將就先前討論問題做一