香格里拉酒店員工獎(jiǎng)勵(lì)方案

CustomerDelightProgram2005(revised)ItemEnglishChineseNameoftheProgramCustomerDelightProgram(CDP)令客人喜出望外計(jì)劃Threelevelsofthemembership“SilverClub”CustomerDelightTeam“GoldClub”ThePremierClub“DiamondClub”TheCEOClub銀獎(jiǎng)令客人喜出望外團(tuán)隊(duì)金獎(jiǎng)精英俱樂部鉆石獎(jiǎng)首席俱樂部EligibilityTarget:-Permanent,Casual,ParttimeandTrainee-ManagementandNon-management-FrontandbackoftheHouse參加對(duì)象：-正式工，臨時(shí)工，鐘點(diǎn)工及實(shí)習(xí)生-管理層和非管理層-前臺(tái)和后臺(tái)Qualificationtobethememberof“SilverClub”ForFrontofHouseStaff:3CustomerDelightCardsfromguestswithin1month(Allnominationsshouldhavespecificexamples).3nominationsintheWeValueYourOpinion“CustomerDelightProgram”within1month(Allnominationsshouldhavespecificexamples).1GoodThingsIHearfromGMwithin1month.1StaffSuggestionacceptedbyhotelwithin1month.ForBackofHouseStaff:TwoMomentofTruthCardswithin1month.HotelEXCOMmemberisrequiredtogiveatleastonecardperweektoBOHstaffwhohasshownexcellentserviceattitude(excepttheirowndeptstaff).AndsubmittoHRdepartmentthroughLotusNoteassoonaspossible(tofacilitaterecordkeeping)1“GoodThingsIHear”letterfromGMwithin1month.1StaffSuggestionacceptedbyhotelwithin1month.前臺(tái)員工：-“令客人喜出望外卡”每月三次提名（須有具體事例）-在“我們重視您的寶貴意見”的“令客人喜出望外”一欄中每月三次提名（須有具體事例）-每月由總經(jīng)理提名一次的好人好事-每月一次提名并被飯店采納的員工建議后臺(tái)員工：-每月獲得兩張致意卡.每位飯店行政管理委員會(huì)成員每周將至少一張致意卡發(fā)給后臺(tái)部門的優(yōu)秀員工（本部門員工除外），通過郵件形式及時(shí)發(fā)送給人力資源部以便記錄保存-每月由總經(jīng)理提名一次的好人好事每月一次提名并被飯店采納的員工建議Shangri-LaHotel,WuhanTrainingDepartmentUpgrade(FOH)FromSilverClubmembertoGoldClubmember:FromGoldClubmembertoDiamondClubmember:AchievedSilverClubmember3timesinayearAchievedSilverClubmember8timesinayearandapprovedbyGM從銀獎(jiǎng)級(jí)成員升為金獎(jiǎng)級(jí)成員：一年內(nèi)三次成為銀獎(jiǎng)級(jí)成員從金獎(jiǎng)級(jí)成員升為鉆石獎(jiǎng)級(jí)成員（由總經(jīng)理認(rèn)可）:一年內(nèi)八次成為銀獎(jiǎng)級(jí)成員Upgrade(BOH)FromSilverClubmembertoGoldClubmember:FromGoldClubmembertoDiamondClubmember:AchievedSilverClubmember2timesinayearAchievedSilverClubmember5timesinayearandapprovedbyGM從銀獎(jiǎng)級(jí)成員升為金獎(jiǎng)級(jí)成員：一年內(nèi)二次成為銀獎(jiǎng)級(jí)成員從金獎(jiǎng)級(jí)成員升為鉆石獎(jiǎng)級(jí)成員（由總經(jīng)理認(rèn)可）:一年內(nèi)五次成為銀獎(jiǎng)級(jí)成員Awards/IncentivesSilverClubMonthlypartyforCDPceremony.ComplimentaryLunchBuffetfortwo(CoffeeGardenonly)WearingCDPpinfor12months(GreenColor)AcomplimentaryletterfromGMtohomeaddressPictureonNoticeBoardfor1monthafterwardsGoldClubCashawardRMB150MonthlypartyforCDPceremony.WearingCDPpinfor12months(SilverColor)AcomplimentaryletterfromGMtohomeaddressPictureonNoticeBoardfor1yearfromdateofaward.DiamondClubCashawardRMB500MonthlypartyfhrCDPceremonyCertificateWearingCDPpinfor12months(GoldColor)AcomplimentaryletterfromGMtohomeaddress,andparentswillbeinvitedtoattendYear-EndStaffPartyPictureonNoticeBoardduringemploymentBeeligibletoparticipateinEmployeeofYearProgram銀獎(jiǎng)兩人用自助午餐一份（限咖啡苑）每月CDP頒獎(jiǎng)茶會(huì)配戴CDP徽章十二個(gè)月（綠色）表揚(yáng)信照片張貼在飯店地下二層員工區(qū)域一月金獎(jiǎng)獎(jiǎng)金人民幣150元每月CDP頒獎(jiǎng)茶會(huì)配戴CDP徽章十二個(gè)月（銀色）表揚(yáng)信照片張貼在飯店地下二層員工區(qū)域一年鉆石獎(jiǎng)獎(jiǎng)金人民幣500元每月CDP頒獎(jiǎng)茶會(huì)證書配戴CDP徽章十二個(gè)月（金色）表揚(yáng)信，并邀請(qǐng)家長(zhǎng)參加員工新年晚會(huì)在職期間，照片永久張貼在飯店地下二層員工區(qū)域TeamCompetitionEmployeeoftheYear(OneeachfromFOHandBOH)5TeamCompetitionEmployeeoftheYear(OneeachfromFOHandBOH)5daysoff3complimentaryroomnightsinanyShangri-LaHotelinChinawithonereturnair-ticketsCashawardRMB2000PictureonNoticeBoardinperpetuity.獲得成為飯店年度優(yōu)秀員工的侯選人資格飯店年度優(yōu)秀員工（前臺(tái)、后臺(tái)各一）五日休假中國(guó)地區(qū)香格里拉飯店免費(fèi)住房二晚及往返機(jī)票獎(jiǎng)金人民幣2000元照片永久張貼在飯店地下二層員工區(qū)域CustomerDelightTeamToselectCustomerDelightTeamoneeachfrombothFOHandBOHtopromotecompetitionbetweeneachsection&dept.Thesectionand/ordepartmentobtainingthehighestratioof“monthlysilvermembers”VS“thetotalnumberofstaff”willbethewinnerofCustomerDelightTeam.TeamoftheMonth(oneforFOHandoneforBOH)TheteamofthemonthwillbeselectedandannouncedeachmonthontheNoticeBoardTeamoftheYear(oneforFOHandoneforBOH)CashawardRMB1500foreachteam令客人喜出望外團(tuán)隊(duì)每月在前臺(tái)和后臺(tái)的各小部門之間展開競(jìng)爭(zhēng)，分別評(píng)選出前臺(tái)和后臺(tái)的令客人喜出望外團(tuán)隊(duì)（由各小部門“令客人喜出望外團(tuán)隊(duì)成員”與“實(shí)際員工人數(shù)”相除比例最高的部門獲得）。月度令客人喜出望外團(tuán)隊(duì)（前臺(tái)、后臺(tái)各一）-在飯店地下二層員工區(qū)域公布獲得該月“令客人喜出望外團(tuán)隊(duì)''獎(jiǎng)的部門年度令客人喜出望外團(tuán)隊(duì)（前臺(tái)、后臺(tái)各一）-獎(jiǎng)金人民幣1500元CDPboxlocation:LobbyLounge,CoffeeGarden,ShangPalace,HealthClub,B1functionroomcorridor,Concierge,FrontDesk,BusinessCenterandHorizonClub.Allbenefitsarevalidforsixmonthfromtheeffectivemonth.WVYOwillbecollectedandcirculatedbyExecutiveOfficeanditwillberegisteredafterapprovedbyG