行李值機(jī)服務(wù)-情景對(duì)話(huà)

PassengerCheck-inService

乘客值機(jī)服務(wù)

BaggageCheck—inService-ScenarioDialogue行李值機(jī)服務(wù)—情景對(duì)話(huà)P：Iamtravelingwithmypet.IwonderifIcantakeitintothecabin.S：I'mafraidnot.Accordingtoourcompanyregulationspetscanonlytravelincargocompartmentsunlessit'saguidedogassistingtheblindandproperlyharnessed.Youmaynotkeepyourdoginthecabin.P：Buthowdoyoushipmydogthen?S：Putyourdoginthepetcontainer.We'llshipitasoverweightbaggage.P：Doyouofferpetcontainersthen?Situation

1Apassenger

ofAirChina

Airlinesis

goingthrough

baggageCheck-in

procedure，hehastocheckinthepet.（P：PassengerS：Check-in

staff）P：Iamtravelingwithmypet.IwonderifIcantakeitintothecabin.S：I'mafraidnot.Accordingtoourcompanyregulationspetscanonlytravelincargocompartmentsunlessit’saguidedogassistingtheblindandproperlyharnessed.Youmaynotkeepyourdoginthecabin.P：Buthowdoyoushipmydogthen?S：Putyourdoginthepetcontainer.We'llshipitasoverweightbaggage.P：Doyouofferpetcontainersthen?S：Yes,weofferonesofdifferentsizeatreasonableprice.Wechargeyourdoganditscontainerasexcessbaggage.Bytheway,doyouhaveahealthcardforyourdog?P：Yes.I'vegotitreadyforquarantineinspection.S：Sure,wouldyoumindputtingyourbaggageandcontainerontheconveyorbelt?...Thankyou...Well,yourbaggageandthecontainerweight38kilos.I'mafraidtherewillbeanexcessbaggagechargefortheextra18kilos.P：Howcome?Doesitweighthatmuch?S：I'msorry.You'retravelingeconomy.Thefreebaggageallowanceforeconomyclassis20kilos.I'mafraidyouhavetopayforexcessbaggage.P：Itakeyourairlinesallthetime.Theydidn'tchargemethatmuchwhenIcamefromTokyoearlythisyear.S：That'sourlowseason.Accordingtoourcompanyregulations,wechargeforoverweightduringhighseasons,butduringlowseasons,weareveryflexibleifoverweightisnottoomuch.Nowitisourhighseasonatthistimeoftheyear.P：InoticedthattheUniteddidn'tcharge.Wouldyoupleasewaivethecharge?S：I'msorry,eachairlinehasitsownpolicyforoverweightbaggage.MostairlineshaveagreedtocollecttheexcessbaggagechargesandsodoesAirChina.P：Well,howmuchdoIhavetopay?S：Justamoment.I'llcheckthechargestandard.Accordingtothestandardof92yuanperkilogram,youare18kilogramsoverweight,totally1656yuan.P：well.S：Howwouldyouliketopay?P：CreditCard.S：Sure.P：我要帶我的寵物一起飛行，請(qǐng)問(wèn)它能帶進(jìn)客艙嗎？S：恐怕不行，根據(jù)公司相關(guān)規(guī)定，除了合規(guī)的導(dǎo)盲犬，其他寵物一律只能放置在貨艙，您的寵物不能帶進(jìn)客艙。P：那我怎么帶它上飛機(jī)呢？S：您可以將您的寵物放進(jìn)航空箱，我們可以將它當(dāng)成超重行李進(jìn)行運(yùn)輸。P：您這里提供航空箱嗎？情景1：一位國(guó)航乘客正在辦理行李托運(yùn)手續(xù)，他要給寵物辦理托運(yùn)手續(xù)。（P：國(guó)航乘客S：值機(jī)工作人員）S：當(dāng)然，我們提供的航空箱根據(jù)不同的大小收費(fèi)不同，我們會(huì)將您的寵物與航空箱一起合并計(jì)費(fèi)。順便問(wèn)一下，您的寵物是否有檢疫證明？P：有的，我已經(jīng)準(zhǔn)備好了。S：好的，請(qǐng)將您的行李與航空箱放在傳送帶上....謝謝，您的行李共重38公斤，恐怕您需要為18公斤的行李付費(fèi)了。P：為什么會(huì)這么貴？有那么重嗎？S：非常抱歉，您搭乘的是經(jīng)濟(jì)艙，經(jīng)濟(jì)艙的免費(fèi)行李限額是20公斤，恐怕您不得不付額外的費(fèi)用。P：我總搭乘您公司的航班，今年年初我從日本飛回來(lái)的時(shí)候就沒(méi)有收我任何費(fèi)用。S：那時(shí)候我們的淡季，根據(jù)公司規(guī)定，我們會(huì)在旺季的時(shí)候收費(fèi)，淡季的時(shí)候，如果您超重不多，我們都會(huì)忽略掉。但是現(xiàn)在剛好是今年的旺季。P：我注意到有的航空公司并未收費(fèi)，您能否寬限一下不收費(fèi)？S：非常抱歉，每個(gè)航空公司都有自己的相關(guān)政策，很多航空公司都會(huì)針對(duì)超重行李收費(fèi)，我們也是一樣。P：那好吧，我需要付多少錢(qián)？S：您稍等，我查一下收費(fèi)標(biāo)準(zhǔn).....按每公斤92元的標(biāo)準(zhǔn)來(lái)計(jì)算，您超重18公斤，共計(jì)1656元。P：好的。S：請(qǐng)問(wèn)您想如何支付？P：信用卡。S：沒(méi)問(wèn)題。1.Accordingtoourcompanyregulationspetscanonlytravelincargocompartmentsunlessit’saguidedogassistingtheblindandproperlyharnessed.根據(jù)公司相關(guān)規(guī)定，除了合規(guī)的導(dǎo)盲犬，其他寵物一律只能放置在貨艙。重要詞匯和表達(dá)方式:regulation規(guī)定cargocompartments貨物隔離倉(cāng)guidegod導(dǎo)盲犬harnessed拴著的要點(diǎn)解析：2.I’vegotitreadyforquarantineinspection.

我不能忍受機(jī)翼發(fā)出的噪音。重要詞匯和表達(dá)方式:quarantine檢疫inspection視察，檢查要點(diǎn)解析：3.Accordingtoourcompanyregulations,wechargeforoverweightduringhighseasons,butduringlowseasons,weareveryflexibleifoverweightisnottoomuch.根據(jù)公司規(guī)定，我們會(huì)在旺季的時(shí)候收費(fèi)，淡季的時(shí)候，如果您超重不多，我們都會(huì)忽略掉。重要詞匯和表達(dá)方式:lowseason淡季highseason旺季flexible敏捷的，靈活的要點(diǎn)解析：4.Wouldyoupleasewaivethecharge?能否免除收費(fèi)？重要詞匯和表達(dá)方式:waive

放棄，擱置要點(diǎn)解析：5.Eachairlinehasitsownpolicyforoverweightbaggage.ButallairlinesherehaveagreedtocollecttheexcessbaggagechargesandsodoesAirChina.重要詞匯和表達(dá)方式:policy政策excessbaggagecharge超重行李費(fèi)要點(diǎn)解析：ReferenceMaterials李瑛、戰(zhàn)海林、孫卓夫編