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DEPARTMENTOFENERGYPROCUREMENT&ASSISTANCEMANAGEMENTFY2003BALANCEDSCORECARDPERFORMANCEASSESSMENTPROGRAMNationalCorePerformanceMeasuresSupportingCorporateManagementInitiatives第一頁，共六十八頁。1?BalancedScorecardMethodologyTheBSCisastructuredapproachtoperformancemeasurementandperformancemanagementthatlinkstheorganization’sstrategicthinkingtotheactivitiesnecessarytoachievedesiredresultsTheBSCisavehicleforcommunicatinganorganization’sstrategicdirectionandformeasuringachievementstowardsthesepredeterminedobjectivesTheBSCclearlyestablisheslinkagebetweenstrategicobjectives,themeasuresfordeterminingprogress,thestretchtargetsestablished,andthefocusedinitiativesneededtomovetheorganizationforwardtomeetthoseorganizationalgoals第二頁，共六十八頁。2?BalancedScorecardMethodologyTheBSCutilizesDepartment-widemeasuresplusindividuallytailoredlocalmeasurestoachievetheProcurementExecutive’sstrategicgoalsResultsofBSCmeasurementsprovidedecisionmakerswithcriticalinformationon:(1)theefficiencywithwhichresourcesaretransformedintogoodsandservices;and(2)theeffectivenessoforganizationalactivitiesandoperationsintermsoftheirspecificcontributionstostrategicobjectivesTheBSCisakeypartoftheProcurementExecutive’sperformanceplan,andisacriticalelementinME-60’sSESperformanceassessmentsInFY2003,ME-60continuestoassignaccountabilitytoindividualstaffbyflowingdowntheBSCtoindividualsandteams.第三頁，共六十八頁。3?MISSIONToprovideacquisitionandassistanceservicestosupportaccomplishmentoftheDepartment’sprogrammaticgoalsandobjectives.STRATEGYTochangethepresentsystem’sculture,managementsystems,andlineprocessesconsistentwiththeprinciplesofQualityManagement,inordertoestablishandmaintain:acustomerfocus,asenseofurgency,continuousandbreakthroughprocessimprovement,andanemphasisonresults.VISIONTodeliveronatimelybasisthebestvalueproductorservicetoourcustomerswhilemaintainingthepublic’strustandfulfillingpublicpolicyobjectives.DOEProcurementSystem第四頁，共六十八頁。4?StrategicApproachProcessAnalysisBenchmarkingWorkforcePlanningCustomer-focus第五頁，共六十八頁。5?FINANCIALToSucceedFinancially,HowDoWeContributetotheBottomLine?MISSIONVISIONSTRATEGYLEARNINGANDGROWTHToAchieveOurVision,HowWillWeSustainOurAbilityToChangeAndImprove?CUSTOMERToAchieveOurVision,HowMustOurCustomersViewUs?INTERNALBUSINESSPROCESSESToSatisfyOurStakeholdersandCustomers,WhatBusinessProcessesMustWeExcelAt?BalancedScorecardStrategicPerspectives第六頁，共六十八頁。6?LEARNINGANDGROWTH-AccesstoStrategicInformation-EmployeeSatisfaction-OrganizationStructuredforContinuousImprovement-QualityWorkforceFINANCIAL-OptimumCostEfficiencyofPurchasingOperations;CostReasonablenessofActionsMISSIONVISIONSTRATEGYCUSTOMER-CustomerSatisfaction-EffectiveService/PartnershipINTERNALBUSINESSPROCESSES-AcquisitionExcellence-MostEffectiveUseofContractingApproaches-UseofElectronicCommerce-Performance-BasedServiceContracts-UseofCompetition-StreamlinedProcesses-ReductioninOverageInstruments-On-TimeDelivery-SupplierSatisfaction-SocioeconomicsBalancedScorecardPERSPECTIVESANDOBJECTIVES第七頁，共六十八頁。7?
BalancedScorecard
PerformanceMeasures,PerformanceTargets,&ManagementInitiatives第八頁，共六十八頁。8?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
CUSTOMERPERSPECTIVEProcurement第九頁，共六十八頁。9?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
CUSTOMERPERSPECTIVEProcurement第十頁，共六十八頁。10?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
CUSTOMERPERSPECTIVEProcurement第十一頁，共六十八頁。11?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
CUSTOMERPERSPECTIVEProperty第十二頁，共六十八頁。12?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
CUSTOMERPERSPECTIVEContractorHumanResourceManagement第十三頁，共六十八頁。13?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
CUSTOMERPERSPECTIVEContractorHumanResourceManagement第十四頁，共六十八頁。14?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
INTERNALBUSINESSPERSPECTIVEProcurement第十五頁，共六十八頁。15?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
INTERNALBUSINESSPERSPECTIVEProcurement第十六頁，共六十八頁。16?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
INTERNALBUSINESSPERSPECTIVEProcurement第十七頁，共六十八頁。17?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
INTERNALBUSINESSPERSPECTIVEProcurement第十八頁，共六十八頁。18?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
INTERNALBUSINESSPERSPECTIVEProcurement第十九頁，共六十八頁。19?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
INTERNALBUSINESSPERSPECTIVEProcurement第二十頁，共六十八頁。20?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
INTERNALBUSINESSPERSPECTIVEProcurement第二十一頁，共六十八頁。21?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
INTERNALBUSINESSPERSPECTIVEProcurement第二十二頁，共六十八頁。22?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
INTERNALBUSINESSPERSPECTIVEProcurement第二十三頁，共六十八頁。23?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
INTERNALBUSINESSPERSPECTIVEProcurement第二十四頁，共六十八頁。24?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
INTERNALBUSINESSPERSPECTIVEProcurement第二十五頁，共六十八頁。25?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
INTERNALBUSINESSPERSPECTIVEProcurement第二十六頁，共六十八頁。26?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
INTERNALBUSINESSPERSPECTIVEProcurement第二十七頁，共六十八頁。27?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
INTERNALBUSINESSPERSPECTIVEProcurement第二十八頁，共六十八頁。28?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
INTERNALBUSINESSPERSPECTIVEProcurement第二十九頁，共六十八頁。29?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
INTERNALBUSINESSPERSPECTIVEProcurement第三十頁，共六十八頁。30?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
INTERNALBUSINESSPERSPECTIVEProcurement第三十一頁，共六十八頁。31?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
INTERNALBUSINESSPERSPECTIVEProcurement第三十二頁，共六十八頁。32?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
INTERNALBUSINESSPERSPECTIVEProcurement第三十三頁，共六十八頁。33?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
INTERNALBUSINESSPERSPECTIVEProcurement第三十四頁，共六十八頁。34?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
INTERNALBUSINESSPERSPECTIVEProcurement第三十五頁，共六十八頁。35?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
INTERNALBUSINESSPERSPECTIVEProcurement第三十六頁，共六十八頁。36?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
INTERNALBUSINESSPERSPECTIVEProcurement第三十七頁，共六十八頁。37?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
INTERNALBUSINESSPERSPECTIVEProperty第三十八頁，共六十八頁。38?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
INTERNALBUSINESSPERSPECTIVEProperty第三十九頁，共六十八頁。39?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
INTERNALBUSINESSPERSPECTIVEProperty第四十頁，共六十八頁。40?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
INTERNALBUSINESSPERSPECTIVEProperty第四十一頁，共六十八頁。41?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
INTERNALBUSINESSPERSPECTIVEProperty第四十二頁，共六十八頁。42?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
INTERNALBUSINESSPERSPECTIVEProperty第四十三頁，共六十八頁。43?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
INTERNALBUSINESSPERSPECTIVEProperty第四十四頁，共六十八頁。44?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
INTERNALBUSINESSPERSPECTIVEContractorHumanResourceManagement第四十五頁，共六十八頁。45?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
INTERNALBUSINESSPERSPECTIVEContractorHumanResourceManagement第四十六頁，共六十八頁。46?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
LEARNINGANDGROWTHPERSPECTIVEProcurement第四十七頁，共六十八頁。47?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
LEARNINGANDGROWTHPERSPECTIVEProcurement第四十八頁，共六十八頁。48?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
LEARNINGANDGROWTHPERSPECTIVEProcurement第四十九頁，共六十八頁。49?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
LEARNINGANDGROWTHPERSPECTIVEProcurement第五十頁，共六十八頁。50?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
LEARNINGANDGROWTHPERSPECTIVEProcurement第五十一頁，共六十八頁。51?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
LEARNINGANDGROWTHPERSPECTIVEProcurement第五十二頁，共六十八頁。52?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
LEARNINGANDGROWTHPERSPECTIVEProcurement第五十三頁，共六十八頁。53?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
LEARNINGANDGROWTHPERSPECTIVEProcurement第五十四頁，共六十八頁。54?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
LEARNINGANDGROWTHPERSPECTIVEProcurement第五十五頁，共六十八頁。55?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
LEARNINGANDGROWTHPERSPECTIVEProcurement第五十六頁，共六十八頁。56?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
LEARNINGANDGROWTHPERSPECTIVEProperty第五十七頁，共六十八頁。57?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
LEARNINGANDGROWTHPERSPECTIVEProperty第五十八頁，共六十八頁。58?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
LEARNINGANDGROWTHPERSPECTIVEContractorHumanResourceManagement第五十九頁，共六十八頁。59?BALANCEDSCORECARD
PERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVES
LEARNINGANDGROWTHPERSPECTIVEContractorHumanResourceManagement第六十頁，共六十八頁。60?BALANCEDSC
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