餐食服務(wù)餐食服務(wù)

職業(yè)教育國(guó)際郵輪乘務(wù)管理專業(yè)教學(xué)資源庫(kù)《郵輪運(yùn)營(yíng)服務(wù)職業(yè)技能證培訓(xùn)（初）》（任務(wù)項(xiàng)目-餐廳服務(wù)）學(xué)校：大連澤軟信息技術(shù)有限公司授課老師：羅琳餐食服務(wù)TableService美式服務(wù)或法式服務(wù)程序Procedureforplatedorsilverserviceofameal現(xiàn)在許多餐廳里提供給顧客更多的是美式服務(wù)而不是法式服務(wù)，但是在各個(gè)餐廳中所提供的法式服務(wù)或者美式服務(wù)的標(biāo)準(zhǔn)和水平大同小異。以下面的點(diǎn)餐服務(wù)為例，提供給顧客的包括開胃菜、主菜和甜食，就餐時(shí)一起伴著的有開胃酒、佐餐葡萄酒和利口酒。Manyrestaurantsnowofferaplatedserviceratherthanfullsilverservice,althoughtheoverallstandardorlevelofservicebetweenestablishmentsofferingsilverserviceorplatedservicemayvaryverylittle.Intheexamplefortheorderofservicegivenbelow,customersarehavingastarter,maincourseandsweet,tobeaccompaniedbyapéritifs,winewiththemealandliqueurs.（1）在餐廳門口迎候就餐的顧客，詢問(wèn)顧客是否有預(yù)訂。如果顧客沒有預(yù)訂，在餐廳內(nèi)還有餐位的情況下，對(duì)顧客進(jìn)行餐位分配。協(xié)助顧客取下外套。Greetcustomersattheentrancetotherestaurant.Checktoseeiftheyhaveareservation.Ifnot,allocateatableifavailable.Assistwiththecustomers’coatsifrequired.（2）詢問(wèn)顧客是否愿意在接待區(qū)或者酒廊里享用一杯開胃酒，或者落座之后來(lái)一杯。Askcustomersiftheywouldlikeanapéritifintheloungeorreceptionarea,orprefertohaveoneatthetable.

美式服務(wù)或法式服務(wù)程序Procedureforplatedorsilverserviceofameal（3）如果顧客喜歡在餐桌前享用開胃酒，將顧客引領(lǐng)到分配好的餐桌前，把顧客介紹給餐桌值臺(tái)服務(wù)員。然后協(xié)助顧客落座，將餐巾打開置于每一位顧客的膝蓋上。Assumingtheyaretohavetheapéritifattheirtablethecustomersareledtotheallocatedtableandintroducedtotheserverwhowillbelookingafterthem.Thecustomersarethenhelpedtobeseatedandeachcustomer’snapkinisplacedoverhisorherlap（4）給顧客點(diǎn)取開胃酒并服務(wù)。Theorderforanyapéritifsistakenandtheorderisthenserved.（5）打開菜單呈遞給顧客，客人為先，主人最后。Menusarepresentedtoeachcustomer,open.Guestsfirstandhostlast.美式服務(wù)或法式服務(wù)程序Procedureforplatedorsilverserviceofameal（6）提供面包、黃油以及其他可供顧客選擇的食品，置于餐桌上，給每位點(diǎn)餐的顧客倒上冰水。Breadisoffered,butterandalternativesareplacedonthetableandanychilledwaterorderedispoured.（7）顧客詢問(wèn)菜品時(shí)，對(duì)特殊菜單進(jìn)行解釋或者提出建議。然后從主人開始點(diǎn)餐，所有餐點(diǎn)完之后向主人復(fù)述一遍，以確認(rèn)顧客所點(diǎn)到的所有菜肴及烹調(diào)的火候程度和所配的少司。Explanationsandadviceofspecificmenuitemsaregivenonrequest.Thefoodorderisthentakenfromthehost.Oncetakenitwillbereadbacktothehosttoconfirmalltheitemsorderedtogetherwithdegreesofcookingandsaucesordered.（8）點(diǎn)完餐之后點(diǎn)菜單立即分發(fā)到廚房，服務(wù)員或者酒水服務(wù)員征詢主人意見是否需要與菜肴搭配的葡萄酒。點(diǎn)酒水時(shí)從主人開始，顧客詢問(wèn)時(shí)可以提供一些葡萄酒與某些食物合理搭配的建議。有時(shí)候點(diǎn)餐時(shí)也可以同時(shí)點(diǎn)葡萄酒。Immediatelyafterthefoodorderhasbeentakenanddispatchedtothekitchen,theserverorthesommelierwillcheckwiththehosttoseeifwineisrequiredtoaccompanythemeal.Again,theorderistakenfromthehostandadviceastosuitablewinestoaccompanycertaindishesisgivenonrequest.Theglasswarewillalsobeadjustedforthewinetobeserved.Sometimesthefoodandwineorderswillbetakenatthesametime.美式服務(wù)或法式服務(wù)程序Procedureforplatedorsilverserviceofameal（9）調(diào)整餐具或者進(jìn)行開胃菜的餐具擺臺(tái)，在大多數(shù)非正式餐廳里，在用餐開始之前，從第一道菜到主菜的餐具已經(jīng)提前擺好。Thecoverswillbeadjustedorlaidforthefirstcourse.Inmorecasualestablishmentsthecoversarelaidforthefirstandmaincourseatthebeginningofthemeal.（10）顧客點(diǎn)的葡萄酒要展示給主人看一下，以確認(rèn)即將開啟的葡萄酒是顧客所點(diǎn)的。Thewineorderedwillbepresentedtothehosttoconfirmthatthecorrectbottleofwineisabouttobeopened.（11）葡萄酒在菜肴上桌之前服務(wù)。葡萄酒開啟之后，如果需要，可以倒入到醒酒器中，征詢主人品嘗以評(píng)價(jià)葡萄酒的品質(zhì)以及飲用的溫度是否符合需要。（主人或許會(huì)自己品嘗葡萄酒，也或者會(huì)指定其他顧客品嘗葡萄酒；在這兩種情況下，品酒的顧客總是最后再斟酒）。Thewineisalwaysservedbeforethefood.Thewinewillbeopened,decantedifnecessary,andthehostwillbeaskedtotastethewinetoassessthequalityofthecontentsandthattheservingtemperatureiscorrect.(Thehostmaytastethewineordesignateanothercustomertotastethewine;ineithercasethepersontastingthewinealwayshastheirglasstoppeduplast.)美式服務(wù)或法式服務(wù)程序Procedureforplatedorsilverserviceofameal（12）現(xiàn)在可以上第一道菜肴了，冷菜先上，熱菜后上，并提供佐餐調(diào)味料。這一道的所有菜肴上齊之后，給顧客介紹所上的菜肴。對(duì)于法式服務(wù)，盛放第一道菜肴的餐盤會(huì)放置在顧客面前，菜肴擺放在餐盤中呈現(xiàn)給顧客觀賞并進(jìn)行介紹，然后第一道菜肴會(huì)從顧客的左側(cè)服務(wù)給顧客，并給顧客提供所有調(diào)配料。Theplatedfirstcourse(s)willnowbeserved,coldbeforehot,andtheaccompanimentsoffered.Onceallplatesareonthetable,explanationsofthedishesaregiventothecustomers.Forsilverservicethefirstcourseplateswillbelaidinfrontofeachcustomer,thedish(es)tobeservedwillbepresentedtothetableandanexplanationofthedishesgiven.Thefirstcourse(s)willbesilverservedtothecustomersfromtheirlefthandsideandanyaccompanimentswillbeoffered.（13）這時(shí)候服務(wù)員檢查上菜情況，以確保一切順利，顧客們各取所需。Theserverwillnowcheckthetabletoensureeverythingissatisfactoryandthecustomershavealltheyrequire.（14）根據(jù)需要填滿顧客的葡萄酒杯和水杯，使用過(guò)的或者空的酒杯從餐桌上撤走。Wineandwaterglasseswillbetoppedupasnecessary.Usedoremptyglasseswillberemovedfromthetable.美式服務(wù)或法式服務(wù)程序Procedureforplatedorsilverserviceofameal（15）當(dāng)顧客用完第一道菜肴之后，使用正確的撤盤技法清理餐盤并撤掉調(diào)配料Whenthecustomershavefinishedtheirfirstcourses,clearthefirstcourseplatesandremoveanyaccompanimentsusingcorrectstackingtechniques.（16）如果主菜配用了不同類型的葡萄酒，餐桌上要擺放好與之搭配的酒杯，葡萄酒以相同的服務(wù)方式在上菜之前先服務(wù)顧客。如果顧客喝的都是同一種葡萄酒，那么通常會(huì)給品酒的顧客更換一個(gè)干凈的葡萄酒杯。Ifadifferentwineistobeservedwiththemaincourse,thecorrectglassesshouldbeplacedonthetableandthewinethenservedbeforethefoodinthesamewayasthepreviouswine.Ifabottleofthesamewineistobeservedthenthisisnormallyofferedwithacleanglassfortastingthewine.（17）如果需要，可以擺放主菜餐具。Ifnecessarythecoversshouldbelaidforthemaincourse美式服務(wù)或法式服務(wù)程序Procedureforplatedorsilverserviceofameal（18）服務(wù)員檢查主菜餐具情況并進(jìn)行擺放，主菜所需要的調(diào)配料擺放到位，顧客所點(diǎn)的其他飲料服務(wù)到位。Theserverwillnowcheckthatthecorrectmaincoursecoversaresetonthetable,anyaccompanimentsrequiredaretohandandanyotherdrinksorderedhavebeenserved.（19）空的或者使用過(guò)的酒杯從餐桌上撤走。Emptyorusedglasseswillberemovedfromthetable.（20）已經(jīng)在餐盤中盛放好的主菜菜肴從顧客的右側(cè)服務(wù)到顧客面前，熱菜在冷菜之后上桌，同時(shí)提供菜肴所需要的調(diào)配料。所有的菜肴擺放到位之后，對(duì)顧客進(jìn)行菜肴的介紹。對(duì)于法式服務(wù)，主菜餐盤擺放到每一位顧客面前，盛放主菜的餐盤放置到桌面上并進(jìn)行介紹。然后主菜菜肴按照法式服務(wù)方式從顧客的左側(cè)服務(wù)，同時(shí)提供所需要的調(diào)配料。Theplatedmaincourse(s)willnowbebroughttothetableandservedfromtherighthandsideofthecustomer,coldbeforehot,andtheaccompanimentsoffered.Onceallplatesareonthetable,explanationsofthedishesaregiventothecustomers.Forsilverservicethemaincourseplateswillbelaidinfrontofeachcustomer,thedish(es)tobeservedwillbepresentedtothetableandanexplanationofthedishesgiven.Themaincourse(s)willbesilverservedtothecustomersfromtheirlefthandside,andanyaccompanimentswillbeoffered.美式服務(wù)或法式服務(wù)程序Procedureforplatedorsilverserviceofameal（21）服務(wù)員隨后檢查餐臺(tái)以確保每一項(xiàng)服務(wù)都能夠令顧客滿意，并且每一位顧客都各取所需。Theserverwillnowcheckthetabletoensureeverythingissatisfactoryandthecustomershavealltheyrequire.（22）葡萄酒杯和水杯根據(jù)顧客需要斟滿。Wineandwaterglasseswillbetoppedupasnecessary.（23）如果顧客享用完他們的主菜，要撤走主餐盤和餐具。旁碟和黃油刀、所有的調(diào)味料、黃油和調(diào)味瓶也要按照撤臺(tái)服務(wù)標(biāo)準(zhǔn)撤走。Whenthecustomershavefinishedeatingtheirmaincourses,themaincourseplatesandcutleryarecleared.Sideplatesandsideknives,allaccompaniments,butterandthecruetsetarealsoclearedusingthecorrectclearingtechniques美式服務(wù)或法式服務(wù)程序Procedureforplatedorsilverserviceofameal（24）清理餐桌上的面包屑等。Thetableisthencrumbeddown.（25）呈遞甜品菜單。給顧客留出挑選甜品的時(shí)間。根據(jù)顧客的詢問(wèn)對(duì)特殊的甜品進(jìn)行介紹和提出享用建議。從主人開始進(jìn)行甜品點(diǎn)餐服務(wù)，點(diǎn)餐完成之后給主人復(fù)述一遍以確認(rèn)所點(diǎn)選的所有項(xiàng)目。Presentthesweetmenu.Givecustomerstimetomaketheirchoice.Explanationsandadviceofspecificmenuitemsaregivenonrequest.Thefoodorderforthesweetwillthenbetakenthroughthehost.Oncetakenitwillbereadbacktothehosttoconfirmalltheitemsordered.（26）進(jìn)行甜品餐具的擺臺(tái)服務(wù)。Coversforthesweetcoursearelaid.美式服務(wù)或法式服務(wù)程序Procedureforplatedorsilverserviceofameal（27）撤走空的或者使用過(guò)的酒杯及酒瓶。Emptyorusedwineglassesandbottlesareclearedaway.（28）如果顧客點(diǎn)選了配甜品的葡萄酒，餐桌上要配備適當(dāng)?shù)木票⑶移咸丫埔凑罩捌咸丫频姆?wù)方式在上甜品之前服務(wù)。Ifwineistobeservedwiththesweetcourse,thecorrectglassesshouldbeplacedonthetableandthewinethenservedbeforethefoodinthesamewayasforthepreviouswine(s).（29）盛放甜品的餐盤要從顧客的右側(cè)放置到餐桌上，熱的甜品在冷的甜品之后上桌，并提供相應(yīng)的調(diào)配料。甜品上齊之后，給顧客進(jìn)行甜品的介紹。對(duì)于甜品的法式服務(wù)方式，餐盤要先擺放到每一位顧客的餐桌上，盛放甜品的餐盤擺放到餐桌中間并進(jìn)行介紹。然后甜品采用法式服務(wù)的方式從顧客的左側(cè)服務(wù)，并提供所需要的調(diào)配料。Theplatedsweetcourse(s)willnowbebroughttothetableandservedfromtherighthandsideofthecustomer,coldbeforehot,andtheaccompanimentsoffered.Onceallplatesareonthetable,explanationsofthedishesaregiventothecustomers.Forsilverservicethesweetcourseplateswillbelaidinfrontofeachcustomer.Thedish(es)tobeservedwillbepresentedtothetableandanexplanationofthedishesgiven.Thesweetcourse(s)willbesilverservedtothecustomersfromtheirlefthandside,andanyaccompanimentswillbeoffered.美式服務(wù)或法式服務(wù)程序Procedureforplatedorsilverserviceofameal（30）清理甜品餐盤并撤走調(diào)配料。Clearthesweetcourseandremoveaccompaniments.（31）服務(wù)員進(jìn)行茶、咖啡或者其他熱飲的服務(wù)。Theserverwillnowtakethehotbeverageorderfortea,co