RoomService客房送餐服務(wù)

RoomService客房送餐服務(wù)RoomServiceRoomserviceappliesonlywherethecustomerhasdecidedtoeatintheaccommodationroomofamotel,hotel,servicedapartmentorresort.ClocheContinentalBreakfastEnglishBreakfastDoorKnobMenuHangontheoutsideoftheguest’sbedroomRolePlay:Doorknobmenuservice

Staff:Goodmorning.Reception.MayIhelpyou?

Guest:Goodmorning.It’sMr.WhiteinRoom489.CanIhavebreakfastinmyroomtomorrowmorning?HotBoxHotBoxLateNightMenuNonVerbalCuesReadingyourcustomers微表情系列l(wèi)ookdownonlookdownonlookdownon微表情系列ShockedUneasyConfidentHungupAfraidDisdainGestureRoomService

Roomserviceisalsoknownasin-roomdining.Itisaserviceprovidedbyhotelgenerallyhotelsof4-5starstandardsasaconvenienceandchoiceofdiningoptionfortheirguests.RoomService

Roomserviceisalsoknownasin-roomdining.Itisaserviceprovidedbyhotelgenerallyhotelsof4-5starstandardsasaconvenienceandchoiceofdiningoptionfortheirguests.BreakfastMenuAlldaydiningmenuSupermenuSnackmenuMinibarmenuRoomServicemenuinclude:1、DailyfoodserviceBreakfastLunch（Super）RoomServicemenuinclude:1、DailyfoodserviceSnackMiniBarGivetheVIPflowerbasket、fruitbasket、cards

VIP”spresent

Givethepresenttothecustomersonholiday2、Specialservice二、roomservice

DoorKnobMenuMenuonbedsidecupboardforroomserviceFineDining

OrdertakingbyphonePhonecallRoomNoNameConfirmWithin3ringsIntroduceyourselfclearlyMayIhelpyou?WritedowntheorderMayIhaveyourroomnumber?Forhowmanyperson?Yourroomnumberis…Yourorderis…Anythingelse?ThanksYourorderwillbe…minutes,It`sallright?ThankyouforyourorderLettheguesthangupfirst.接到訂單receivetheorder根據(jù)菜肴品種及數(shù)量準(zhǔn)備餐具setupthetrolley到收銀臺(tái)取帳單，了解能否簽單，現(xiàn)金買單準(zhǔn)備好零錢preparethechange到廚房出菜，需加蓋，并核對(duì)standre-check使用員工電梯送餐到房usestaff’slifttodeliver到達(dá)客房門口再次核對(duì)房號(hào)checktheroomnumber敲門三聲或一聲門鈴,您好，房?jī)?nèi)送餐knockatthedoor3timesandannounce

“Roomservice”客人開門后進(jìn)行問候并詢問能否進(jìn)入“早上好，這是您點(diǎn)的餐，我可以進(jìn)去嗎？”Goodmorning,hereisyourorder.MayIcomein?客人同意后進(jìn)入房間，致謝并詢問在哪里用餐謝謝！請(qǐng)問您在哪里用餐？Askwheretoposition.Thankyou!Wherewouldyouliketoputthetray?幫客人將餐具擺好，菜肴擺好并向客人介紹菜品，方便客人核對(duì)pullupthesidesofthetrolleyandre-arrangethesetup詢問客人是否現(xiàn)在用餐，幫客人打開菜蓋

請(qǐng)問可以幫您把菜蓋打開嗎？Askguestifhewanttoeatnow.MayItakeawaythecover?幫客人提供服務(wù)（拉椅請(qǐng)客人入座，鋪席巾，斟酒水）offertheservice詢問客人是否還有其他需要

請(qǐng)問還有什么需要嗎？Wouldyoulikeanythingelse?詳細(xì)記錄并復(fù)述，盡快送至recordtheorderandconfirm出示賬單,這是您的賬單Presentthebill.Hereisyourbill離開房間后退一步轉(zhuǎn)身，離開。如客人門未關(guān)則詢問是否需要關(guān)門farewellandclosethedoorifneeder掛賬將賬單送至前臺(tái),現(xiàn)金將賬單及現(xiàn)金交收銀臺(tái)Sendthedockettocashier登記送餐記錄recordthedeliveryorder接到訂單receivetheorder根據(jù)菜肴品種及數(shù)量準(zhǔn)備餐具setupthetrolley到收銀臺(tái)取帳單，了解能否簽單，現(xiàn)金買單準(zhǔn)備好零錢preparethechange到廚房出菜，需加蓋，并核對(duì)standre-check使用員工電梯送餐到房usestaff’slifttodeliver到達(dá)客房門口再次核對(duì)房號(hào)checktheroomnumber敲門三聲或一聲門鈴,您好，房?jī)?nèi)送餐knockatthedoor3timesandannounce

“Roomservice”客人開門后進(jìn)行問候并詢問能否進(jìn)入“早上好，這是您點(diǎn)的餐，我可以進(jìn)去嗎？”Goodmorning,hereisyourorder.MayIcomein?客人同意后進(jìn)入房間，致謝并詢問在哪里用餐謝謝！請(qǐng)問您在哪里用餐？Askwheretoposition.Thankyou!Wherewouldyouliketoputthetray?幫客人將餐具擺好，菜肴擺好并向客人介紹菜品，方便客人核對(duì)pullupthesidesofthetrolleyandre-arrangethesetup詢問客人是否現(xiàn)在用餐，幫客人打開菜蓋

請(qǐng)問可以幫您把菜蓋打開嗎？Askguestifhewanttoeatnow.MayItakeawaythecover?幫客人提供服務(wù)（拉椅請(qǐng)客人入座，鋪席巾，斟酒水）offertheservice詢問客人是否還有其他需要

請(qǐng)問還有什么需要嗎？Wouldyoulikeanythingelse?詳細(xì)記錄并復(fù)述，盡快送至recordtheorderandconfirm出示賬單,這是您的賬單Presentthebill.Hereisyourbill離開房間后退一步轉(zhuǎn)身，離開。如客人門未關(guān)則詢問是否需要關(guān)門farew