21世紀(jì)不動(dòng)產(chǎn)VIP客戶推薦體系調(diào)差安家-zhanshishiyong

Relocation調(diào)差安家Eachofficeisindependentlyownedandoperated.1Preview

概要TheTeam

我們的團(tuán)隊(duì)WhatisRelocation

什么是調(diào)差安家21.TheTeam我們的團(tuán)隊(duì)Eachofficeisindependentlyownedandoperated.31.Century21CorporateOffice(Parsippany,NewJersey)1.21世紀(jì)不動(dòng)產(chǎn)總部(美國新澤西洲Parsippany)Eachofficeisindependentlyownedandoperated.TheTeam我們的團(tuán)隊(duì)41.Century21CorporateOffice(Parsippany,NewJersey)1.21世紀(jì)不動(dòng)產(chǎn)總部(美國新澤西洲Parsippany)2.Century21ChinaRealEstate-(ChinaCorporateOffice)2.21世紀(jì)中國不動(dòng)產(chǎn)

(中國總部）Eachofficeisindependentlyownedandoperated.51.Century21CorporateOffice(Parsippany,NewJersey)1.21世紀(jì)不動(dòng)產(chǎn)總部(美國新澤西洲Parsippany)2.Century21ChinaRealEstate-(ChinaCorporateOffice)2.21世紀(jì)中國不動(dòng)產(chǎn)(中國總部）3.YourRegionalOffice3.區(qū)域Eachofficeisindependentlyownedandoperated.61.Century21CorporateOffice(Parsippany,NewJersey)1.21世紀(jì)不動(dòng)產(chǎn)總部(美國新澤西洲Parsippany)2.Century21ChinaRealEstate-(ChinaCorporateOffice)2.21世紀(jì)中國不動(dòng)產(chǎn)（中國總部）3.YourRegionalOffice3.區(qū)域4.Franchise4.加盟店Eachofficeisindependentlyownedandoperated.71.Century21CorporateOffice(Parsippany,NewJersey)1.21世紀(jì)不動(dòng)產(chǎn)總部(美國新澤西洲Parsippany)2.Century21ChinaRealEstate-(ChinaCorporateOffice)2.21世紀(jì)中國不動(dòng)產(chǎn)（中國總部）3.YourRegionalOffice3.區(qū)域4.Yourfranchise4.加盟店5.Over6,500franchises5.6,500多家加盟店Eachofficeisindependentlyownedandoperated.81.Century21CorporateOffice(Parsippany,NewJersey)1.21世紀(jì)不動(dòng)產(chǎn)總部(美國新澤西洲Parsippany)2.Century21ChinaRealEstate-(ChinaCorporateOffice)2.21世紀(jì)中國不動(dòng)產(chǎn)(中國總部)3.YourRegionalOffice3.區(qū)域4.Yourfranchise4.加盟店5.Over6,500franchises5.6,500多家加盟店6.GlobalStrategicAlliancePartners(GSAP’s)6.全球戰(zhàn)略聯(lián)盟伙伴Eachofficeisindependentlyownedandoperated.91.Century21CorporateOffice(Parsippany,NewJersey)1.21世紀(jì)不動(dòng)產(chǎn)總部(美國新澤西洲Parsippany)2.Century21ChinaRealEstate-(ChinaCorporateOffice)2.21世紀(jì)中國不動(dòng)產(chǎn)(中國總部)3.YourRegionalOffice3.區(qū)域4.Yourfranchise4.加盟店5.Over6,500franchises5.6,500多家加盟店6.GlobalStrategicAlliancePartners(GSAP’s)6.全球戰(zhàn)略聯(lián)盟伙伴7.Friends7.朋友Eachofficeisindependentlyownedandoperated.10Think

Teamwork!

銘記團(tuán)隊(duì)精神！112.WhatisRelocation?

什么是調(diào)差安家？12RelocationDepartment調(diào)差安家Eachofficeisindependentlyownedandoperated.TheCustomer:客戶Individuals個(gè)人客戶MovingtoChina搬到中國來MovingfromChina從中國搬走M(jìn)ovingwithinChina在中國境內(nèi)搬遷13RelocationDepartment調(diào)差安家Eachofficeisindependentlyownedandoperated.TheCustomer:客戶Corporations,Embassies,Institutions公司、大使館、政府機(jī)構(gòu)MovingtoChina搬到中國來MovingfromChina從中國搬走M(jìn)ovingwithinChina在中國境內(nèi)搬遷14RelocationDepartment調(diào)差安家Eachofficeisindependentlyownedandoperated.AboutCustomer:客戶1.5Expatriatesperyear,percorporation.1.每個(gè)公司每年有5個(gè)人需要做調(diào)差安家。2.EasilyrecognizestheCentury21nameandlogo.2.容易識(shí)別21世紀(jì)的品牌及標(biāo)識(shí)。3.Expectssameserviceglobally.3.

期望全球統(tǒng)一的服務(wù)。4.Happycustomer=repeatbusiness.4.滿意的客戶=源源不斷的業(yè)務(wù)。15TheCentury21ChinaRealEstate

AmbassadorProgram21世紀(jì)中國不動(dòng)產(chǎn)客戶服務(wù)項(xiàng)目16TheAmbassadorProgram

客戶服務(wù)項(xiàng)目AirportTaxiService機(jī)場(chǎng)迎接服務(wù)TemporaryHousing尋找臨時(shí)住所OrientationTour城市初步了解HousingSearchTour找房Negotiationthepurchase/leasecontractfortheclient替客戶同業(yè)主協(xié)商租/售合同HouseholdMoving搬家服務(wù)StorageFacilities寄存服務(wù)17TheAmbassadorProgram

客戶服務(wù)項(xiàng)目SchoolRegistrationforthechildren兒童入學(xué)登記表SpousalServices-Educationprogramsandcareersearches為客戶的配偶提供尋找學(xué)校和工作的服務(wù)FamilyCrossCulturalTrainingProgram幫助客戶及其家庭消除文化差異Invitationtocommunityorganizations邀請(qǐng)客戶參加社區(qū)活動(dòng)Recreationassistance協(xié)助提供娛樂方面的信息18TheAmbassadorProgram

客戶服務(wù)項(xiàng)目Carrentalsandpurchases租車或購車服務(wù)“Ayi”searchassistance尋找保姆服務(wù)Phoneandinternetserviceregistration電話及互聯(lián)網(wǎng)的注冊(cè)登記Hospitalregistration醫(yī)院登記MedicalInsuranceassistance協(xié)助購買醫(yī)療保險(xiǎn)Departinghomesale/rental-basedon原有房屋的租/售—依不同地點(diǎn)而定19Remember!!

謹(jǐn)記！！Happycustomer=repeatbusiness滿意的客戶=源源不斷的業(yè)務(wù)20Supportedbyreferrals,teamwork需要客戶推薦和團(tuán)隊(duì)協(xié)作精神的支持21

1.Theknowledge:Youmustknowhowto buildthebusinesssystematically.

1.專業(yè)技能:必須知道如何系統(tǒng)地從事一項(xiàng)業(yè)務(wù)。Haveaplan!

制定計(jì)劃!

Eachofficeisindependentlyownedandoperated.22

2.Tools:Presentation,brochures,business card,manuals,database.

2.工具:講座,產(chǎn)品宣傳手冊(cè),名片,操作手冊(cè)，數(shù)據(jù)庫。

Havetherighttools.Eachofficeisindependentlyownedandoperated.23

3.BuildingMaterials:Properties, preferredclients,referrals...

3.材料:房源,客戶,客戶推薦...

Eachofficeisindependentlyownedandoperated.24

4.Workshop:Knowyourbusiness area/regionthoroughly

4.工作室:完全了解你的工作地點(diǎn)及工作環(huán)境Haveaworkshop

擁有一個(gè)適宜的工作環(huán)境

Eachofficeisindependentlyownedandoperated.25

Relocation

Department

調(diào)差安家部TheBestBuildingMaterial!!!最好的材料Referrals客戶推薦Eachofficeisindependentlyownedandoperated.26ReferralManagement客戶推薦管理How?如何進(jìn)行?Eachofficeisindependentlyownedandoperated.Relocation

Department

調(diào)差安家部27SENDING推薦方RECEIVING接受推薦方REFERRALS客戶推薦Eachofficeisindependentlyownedandoperated.28ReferralSplit

客戶推薦分傭標(biāo)準(zhǔn)Eachofficeisindependentlyownedandoperated.SendingOffice推薦方ReceivingOffice接受推薦方PropertyOwner業(yè)主Commission傭金75%25%29SENDING

推薦Step1第一步JInformcustomerthattheywillbereferredtoaCentury21Franchise通知客戶他們將被推薦給21世紀(jì)不動(dòng)產(chǎn)加盟店Eachofficeisindependentlyownedandoperated.30SENDING

推薦Step2第二步JInformthereceivingofficeoftheincomingreferral通知接受推薦方有新的客戶推薦Eachofficeisindependentlyownedandoperated.31SENDING

推薦Step3第三步JFOLLOWUP!!!客戶服務(wù)跟蹤!!!Eachofficeisindependentlyownedandoperated.32Receiving

接受推薦方Step1第一步JInformthesendingofficeinwritingof

acceptancewithin24hours收到客戶推薦24小時(shí)內(nèi)以書面方式通知推薦方Eachofficeisindependentlyownedandoperated.33Receiving

接受推薦方Step2第二步JContactreferralwithin24houruponreceiving收到客戶推薦后24小時(shí)之內(nèi)同客戶取得聯(lián)系Eachofficeisindependentlyownedandoperated.34Receiving

接受推薦方Step3第三步JSendreferralfeetosendingofficeafterpaymentbypropertyowner收到業(yè)主的傭金后,將推薦費(fèi)付給推薦方Eachofficeisindependentlyownedandoperated.35Franchise-BJ北京區(qū)加盟店Franchise-XM廈門區(qū)加盟店CorporateChina中國總部Eachofficeisindependentlyownedandoperated.Franchise-ZZ鄭州區(qū)加盟店Franchise-WZ溫州區(qū)加盟店36Franchise-BJ北京區(qū)加盟店Franchise-XM廈門區(qū)加盟店FranchiseGlobal全球加盟店CorporateChina中國總部Eachofficeisindependentlyownedandoperated.Franchise-ZZ鄭州區(qū)加盟店Franchise-WZ溫州區(qū)加盟店37Franchise-BJ北京區(qū)加盟店Franchise-XM廈門區(qū)加盟店FranchiseGlobal全球加盟店CorporateChina中國總部Eachofficeisindependent