飯店服務英語-電子教案

?飯店效勞英語?

電子教案

韓琦主編PublishingHouseofElectronicsIndustry北京BEIJING中等職業(yè)學校飯店專業(yè)教學用書〔飯店專業(yè)〕PartⅠFrontOfficeService前廳效勞PartⅡHousekeeping客房效勞PartⅢFoodandBeverage餐飲效勞PartⅣHealthandRecreation康體效勞PartⅤConventionService&BusinessCenter會議商務效勞PartⅥSecurityService保安效勞PartⅦOtherServicesConcerningHotels酒店其他相關效勞PartⅡHousekeeping

客房效勞Unit7FloorAttendance樓層效勞MainPoints〔知識要點〕※Provideturn-downservice開夜床※Generalcleaningforoccupancies客房清掃KeyWords〔重點詞匯〕housekeeping['ha?ski:pi?]n.家事，家政，持家permission[p?(:)'mi??n]n.同意，許可press[pres]v.按，壓draw[dr?:]v.(drew,drawn)拉，拖pillow['pil?u]n.枕頭towel['tau?l,taul]n.毛巾painful['peinful]a.痛苦的sore[s?,s??]a.疼痛的massage['m?sɑ:?].n.按摩UsefulExpressions〔實用表達〕Roomcleaning1)Whenwouldyoulikemetomakeupyourroom,sir/ma’am?2)Wouldyoulikemetocleanupyourroomrightnow,sir/ma’am?3)We’llcomeandcleanyourroomatonce.Turn-downservice1)MayIdotheturn-downserviceforyounow,sir/ma’am?2)ShallIcomebacklater?3)ShallIdrawthecurtainforyou?4)MayIturnonthelightsforyou?5)CanImakethebedsforyounoworlater?6)Howwouldyoulikemetoarrangeyourpillow，loworhigh?Unit8OperatorService

總機效勞MainPoints〔知識要點〕※Proceduresofwake-upcalls叫早效勞程序※Threewaysofwake-upcalls三種叫早效勞方式※Answerinquiriesaboutlongdistancecalls解答關于長途咨詢效勞※Thewaytotakemassagesforguests留言效勞KeyWords〔重點詞匯〕operator['?p?reit?]n.操作員，話務員wake[weik]v.叫醒，醒來useful['ju:sful]a.有用的Singapore[,si?g?'p?:]n.新加坡assist[?'sist]v.協(xié)助response[ris'p?ns]n.反響，響應ensure[in'?u?]v.保證，擔保Usefulexpressions〔實用表達〕Wake-upcalls1)Atwhattime?2)Pleasedialyournewwake-uptime.Thecomputerwillcanceltheoldtime.3)I’llwakeyouupat6:30a.m.tomorrowmorningbyknockingonyourdoor.Phonecall1)Towhichcountry,please?2)Wouldyoulikeapaycalloraperson-to-personcall?3)I’llputyouthrough.Pleaseholdon.4)MayIhavetheareacodeandthephonenumber?5)I’mafraidyougotawrongnumber.6)ShallIconnectyouwiththeinternationaloperator?Takingamessage1)I’mafraidthereisnoresponse.CanItakeamessage,please?Youcancalllater.2)I’llpassyourmessagetoMr.Green.3)Wouldyoumindleavingyourtelephonenumber?Unit9RoomCentreServiceⅠ

客房效勞中心1MainPoints〔知識要點〕※Proceduresofextra-bedservice加床效勞程序※Proceduresoflaundryservice洗衣效勞程序※Proceduresofexpressservice加急效勞程序KeyWords〔重點詞匯〕extra['ekstr?]a.額外的juice[d?u:s]n.果汁mineral['min?r?l]a.礦物的mini-bar['mini-bɑ:]n.小冰箱send[send]vt.派fast[fɑ:st]a.快速的dry-cleaned[drai-kli:nd]vt.干洗iron['ai?n]n.鐵，熨斗v.熨，燙衣服vt.熨燙button['b?tn]n.鈕扣mend[mend]v.修補deliver[di'liv?]v.遞送，交付emergency[i'm?:d?nsi]a.緊急的express[iks'pres]n.快遞remember[ri'memb?]v.記得，記憶memory['mem?ri]n.記憶UsefulExpressions〔實用表達〕Extrabedservice1)I’mcallingtoaskifIcanhaveanextra-bed.2)I’llgetyoutheextra-bedwiththepermissionofreceptiondesk.3)Howmuchdoesyourhotelchargeforanextrabed?Laundryservice1)Pleasecompletethelaundrylistandputittogetherwithyourlaundry.2)Wehaveexpresslaundryservicehere,it’s50%extrachargeforit3)Isitforformallaundryorexpresslaundry?4)Whattimecanwepickupyourlaundry?5)Thelaundryhassewed〔縫〕abuttonforyou.6)We’resendingsomeonetheretoyourroomwiththeexpresslaundryserviceforminaminute.Unit10RoomCenterServiceⅡ

客房效勞中心2MainPoints〔知識要點〕※Thecontentsofroomcenterservice客房效勞中心內(nèi)容※Specificproceduresofdifferentservicesconcerningroomcenterservice不同客房效勞中心效勞的具體程序KeyWords〔重點詞匯〕maintenance['meintin?ns]n.維護，保持，維修screw[skru:]n.螺絲釘loose[lu:s]a.寬松的，不牢固的minor['main?]a.次要的，較小的adjustment[?'d??stm?nt]n.調(diào)整inconvenience[,ink?n'vi:nj?ns]n.不便toothbrush['tu:θbr??]n.牙刷showercap浴帽lend[lend]v.借stuff[st?f]n.東西charger['t?ɑ:d??]n.充電器battery['b?t?ri]n.電池ironingboard燙衣板kindergarten['kind?,gɑ:tn].n.幼兒園minimum['minim?m]n.最小量，最低限度barbeque['bɑ:bikju:]n.烤肉野餐v.烤肉valuable['v?lju?bl]a.貴重的，有價值的wallet['w?lit]n.皮夾，錢包camera['k?m?r?]n.照相機theLostPropertyForm財務遺失單UsefulExpressions〔實用表達〕Maintenanceservice1)Sorryfortheinconvenience.We’llhavethemaintenancedepartmentcheckitforyou.2)Itneedstobereplaced.3)I’msorry,sir.I’llsendsomeoneuptoyourroomrightaway.4)Wecanhaveitrepaired.5)I’llfixitforyou.Baby-sittingservice1)Ourhoteloffersverygoodbaby-sittingservice.2)Thebabysittersareallwelleducatedandreliable.3)Wecharge$15perhour,foraminimumof4hours.Lostandfound1)Whatsize?Whatcolor?What’sinit?Canyoudescribeitindetail?2)Shallwechecktheroomonceagain?3)Don’tworry.We’lltryourbesttofindit.4