羅賓斯管理學(xué)第十一章至第十四章章練習(xí)題

Chapter11-CommunicationandInformationTechnology

True/FalseQuestions

AMANAGER'SDILEMMA

1.Accordingtothecompanyprofilein"AManager'sDilemma,"theprimaryproductofSemifreddi's

iscomputersoftware.

False(moderate)

2.Accordingtothetext,communicationisthetransferandunderstandingofmeaning.

True(moderate)

UNDERSTANDINGMANAGERIALCOMMUNICATION

3.Itisestimatedthatlessthan75%ofamanager'sdutyinvolvescommunicating.

False(moderate)

4.Organizationalcommunicationincludesallpatterns,networks,andsystemsofcommunication

withinanorganization.

True(moderate)

THEPROCESSOFINTERPERSONALCOMMUNICATION

5.Duringthecommunicationprocess,themessageisconvertedtosymbolicformcalledencoding.

True(moderate)

6.Disturbancesthatinterferewiththetransmission,receipt,orfeedbackofamessagearecalled

sources.

False(moderate)

7.Encodingisdescribedastheprocesswhenthesymbolsofamessagearetranslatedintoaform

thatthereceivercanunderstand.

False(moderate)

8.Thefinallinkinthecommunicationprocessisfeedback.

True(easy)

9.Accordingtothetext,nonverbalcommunicationiscommunicationtransmittedwithoutwords.

True(easy)

10.Thebest-knowntypesofnonverbalcommunicationaredemographicsandproxemics.

False(difficult)

11.Bodylanguagereferstogestures,facialexpressions,andotherbodymovementsthatconvey

meaning.

True(moderate)

12.Accordingtothetext,verbalintonationreferstotheemphasissomeonegivestowordsor

phrasesthatconveymeaning.

True(moderate)

13.Feedbackisthedeliberatemanipulationofinformationtomakeitappearmorefavorabletothe

receiver.

False(moderate)

14.Informationoverloadoccurswhentheinformationapersonhastoworkwithexceedshisorher

processingcapacity.

True(easy)

15.Listeningforfullmeaningwithoutmakingprematurejudgmentsorinterpretationsiscalled

passivelistening.

False(moderate)

16.Accordingtothetext,theaveragelistenercancomprehendmorethan1200wordsperminute.

False(difficult)

ORGANIZATIONALCOMMUNICATION

17.Communicationwithinanorganizationisoftendescribedascriticalornoncritical.

False(moderate)

18.Formalcommunicationreferstocommunicationthatfollowstheofficialchainofcommandoris

partofthecommunicationrequiredtodoone'sjob.

True

19.Informalcommunicationtakesplacewhenemployeestalkwitheachotherinthelunchroom,as

theypassinhallways,orasthey'reworkingoutatthecompanyexercisefacility.

True(moderate)

20.Anycommunicationthatflowsfromamanagertoemployeesisdownwardcommunication.

True(easy)

21.Upwardcommunicationisusedtoinform,direct,coordinate,andevaluateemployees.

False(moderate)

22.Downwardcommunicationiscommunicationthatcutsacrossbothworkareasandorganizational

levels.

False(moderate)

23.Accordingtothetext,theincreaseduseofe-mailfacilitatesdiagonalcommunication.

True(moderate)

24.Inthechainnetwork,communicationflowsaccordingtotheformalchainofcommand,both

downwardandupward.

True(moderate)

25.Thehorizontalnetworkrepresentscommunicationflowingbetweenadearlyidentifiableand

strongleaderandothersinaworkgrouporteam.

False(moderate)

26.Inthewheelnetwork,theleaderservesasthehubthroughwhichallcommunicationpasses.

True(moderate)

UNDERSTANDINGINFORMATIONTECHNOLOGY

27.E-mailistheinstantaneoustransmissionofwrittenmessagesoncomputersthatarelinked

together.

True(easy)

28.Instantmessagingistheinteractivereal-timecommunicationthattakesplaceamongcomputer

userswhoareloggedontothecomputernetworkatthesametime.

True(moderate)

29.Voice-mailsystemsallowthetransmissionofdocumentscontainingbothtextandgraphicsover

ordinarytelephonelines.

False(moderate)

30.Teleconferencingallowsagroupofpeopletoconfersimultaneouslyusingtelephoneorem-mail

groupcommunicationssoftware.

True(moderate)

MultipleChoice

AMANAGER'SDILEMMA

35.Accordingtothecompanyprofilein“AManager'sDilemma,"whichofthefollowingdescribesthe

primaryproductofSemifreddi's?

a.computersoftware

b.autodealerships

c.softwaredesign

d.artisan-breadbakery(easy)

e.clothing

36.WhichofthefollowingbestdescribesthechallengefacingTomFrainierinthecompanyprofilepresented

in"AManager'sDilemma?''

a.hiringqualifiedemployees

b.seekingadditionalfinancing

c.internationalcompetition

d.communicatingwithemployees(moderate)

37.Accordingtothetext,isthetransferandunderstandingofmeaning.

a.communication(easy)

b.perception

c.attitude

d.culture

e.cognition

UNDERSTANDINGMANAGERIALCOMMUNICATION

38.Howmuchofamanager'sdutyinvolvescommunicating?

a.25%

b.50%

c.75%

d.100%(easy)

39.Communicationbetweentwoormorepeopleiscalled.

a.organizationalcommunication.

b.interpersonalcommunication.(moderate)

c.extrapersonalcommunication.

d.intrapersonalcommunication.

e.segmentcommunication

40.includesallpatterns,networks,andsystemsofcommunicationwithinan

organization.

a.Organizationalcommunication.(moderate)

b.Interpersonalcommunication.

c.Extrapersonalcommunication.

d.Intrapersonalcommunication.

e.Segmentcommunication

THEPROCESSOFINTERPERSONALCOMMUNICATION

41.Beforecommunicationcantakeplace,apurpose,expressedasa(n),mustexist.

a.message(moderate)

b.need

c.want

d.value

e.moral

42.Duringthecommunicationprocess,themessageisconvertedtosymbolicformcalled

a.decoding.

b.encoding.(moderate)

c.deciphering.

d.expanding.

e.extending

43.AllofthefollowingarementionedinthetextaselementsinthecommunicationprocessEXCEPT:

a.thecommunicationsource.

b.themessage.

c.feedforward(moderate)

d.feedback

e.thechannel

44.Disturbancesthatinterferewiththetransmission,receipt,orfeedbackofamessagearecalled

a.feedback.

b.feedforward.

c.thechannel.

d.themessage

e.noise(moderate)

45.WhichofthefollowingisNOTanexampleofnoiseinthecommunicationprocess?

a.illegibleprint

b.phonestatic

c.attentionbythereceiver(moderate)

d.backgroundsoundsofco-workers

46.Allofthefollowingarementionedinthetextasconditionsthatinfluencetheeffectivenessofthe

encodedmessageEXCEPT:

a.theskills.

b.attitudes.

c.demographics.(moderate)

d.knowledgeofthesender.

e.thesocial-culturalsystem.

47.isdescribedastheprocesswhenthesymbolsofamessagearetranslatedinto

aformthatthereceivercanunderstand.

a.decoding(moderate)

b.encoding

c.reinstating

d.expanding

e.extending

48.Thefinallinkinthecommunicationprocessis.

a.encoding

b.decoding

c.feedforward

d.feedback(moderate)

e.noise

49.Whichofthefollowingdescribesthenumberofdifferentmessagesthatcanbetransmittedusing

aparticularmethodofcommunication?

a.complexitycapacity

b.breadthpotential(moderate)

c.confidentiality

d.encodingease

e.decodingease

50.Accordingtothetext,iscommunicationtransmittedwithoutwords.

a.verbalcommunication

b.nonverbalcommunication(easy)

c.theoreticalcommunication

d.transparentcommunication

51.Thebest-knowntypesofnonverbalcommunicationareand.

a.bodylanguageanddemographics.

b.verbalintonationandbodylanguage,(difficult)

c.verbalintonationanddemographics.

d.demographicsandproxemics.

52.referstogestures,facialexpressions,andotherbodymovementthatconvey

meaning.

a.Bodylanguage(easy)

b.Bodytone

c.Bodyfeatures

d.Bodyintonation

53.Accordingtothetext,referstotheemphasissomeonegivestowordsor

phrasesthatconveymeaning.

a.verbaltension

b.verbalconcepts

c.verbalapplication

d.verbalintonation(moderate)

54.Allofthefollowingarementionedinthetextasbarrierstoeffectiveinterpersonalcommunication

EXCEPT:

a.filtering.

b.selectiveperception.

c.feedback.(moderate)

d.defensiveness.

e.nationalculture.

55.isthedeliberatemanipulationofinformationtomakeitappearmorefavorable

tothereceiver.

a.Filtering(moderate)

b.Selectiveperception

c.Feedback

d.Defensiveness

e.Acculturation

56.Whenapersontellshisorhermanagerwhatthemanagerwantstohear,thatindividualisusing

whichofthefollowingbarrierstoeffectiveinterpersonalcommunication?

a.filtering(moderate)

b.selectiveperception

c.feedback

d.defensiveness

e.nationalculture

57.iswhenpeopleselectivelyinterpretwhattheyseeorhearonthebasisoftheir

interests,background,experiences,andattitudes.

a.Filtering

b.Selectiveperception(moderate)

c.Feedback

d.Defensiveness

e.Acculturation

58.Anemploymentinterviewerwhoexpectsfemalejobapplicantstoputfamilybeforecareeris

usingwhichofthefollowingbarrierstoeffectiveinterpersonalcommunication?

a.filtering

b.selectiveperception(moderate)

c.feedback

d.defensiveness

e.nationalculture

59.occurswhentheinformationapersonhastoworkwithexceedshisorher

processingcapacity.

a.Informationprocessing

b.Informationpotential

c.Informationdelineation

d.Informationoverload(easy)

60.Allofthefollowingarementionedinthetextasobviousvariablesthatinfluencethelanguageapersonuses

andthedefinitionsheorshegivestowordsEXCEPT:

a.age.

b.gender,(moderate)

c.education.

d.culturalbackground.

61.Specializedterminologyortechnicallanguagethatmembersofagroupusetocommunicateamong

themselvesiscalled.

a.bodylanguage.

b.verbalintonation.

c.proxemics.

d.jargon(moderate)

62.IntheUnitedStates,communicationpatternstendtobeoriented.

a.collective

b.individual(easy)

c.future

d.vaguely

e.secretly

63.WhichofthefollowingcommunicationpatternsisprevalentinJapan?

a.collective(easy)

b.individual

c.future

d.vaguely

e.secretly

64.Allofthefollowingaresuggestionsforovercomingtheburnerstoeffectiveinterpersonalcommunication

EXCEPT:

a.usefeedback.

b.simplifylanguage.

c.listenpassively,(moderate)

d.constrainemotions.

65.Listeningforfullmeaningwithoutmakingprematurejudgmentsorinterpretationsiscalled

a.temporarylistening.

b.passivelistening.

c.activelistening,(moderate)

d.prevalentlistening.

66.Accordingtothetext,theaveragepersonnormallyspeaksatarateofaboutperminute,

a.50to125words

b.125to200words

c.200to350words

d.350to500words

e.morethan500words

67.Accordingtothetext,theaveragelistenercancomprehendperminute.

a.upto400words(moderate)

b.400to800words

c.800to1200words

d.morethan1200words

68.WhichofthefollowingisNOTabehaviordemonstratedbyactivelisteners?

a.besympathetic

b.beempathetic

c.makeeyecontact

d.avoiddistractingactionsorgestures

e.paraphrase

69.AllofthefollowingarebehaviorsdemonstratedbyactivelistenersEXCEPT:

a.avoidintenuptingthespeaker.

b.paraphrase.

c.makeeyecontact

d.don'taskquestions(moderate)

ORGANIZATIONALCOMMUNICATION

70.Communicationwithinanorganizationisoftendescribedasor.

a.theoreticalornontheoretical

b.hypotheticalornonhypothetical

c.criticalornoncritical

d.formalorinformal(moderate)

71.communicationreferstocommunicationthatfollowstheofficialchainofcommandoris

partofthecommunicationrequiredtodoone'sjob.

a.Theoretical

b.hypothetical

c.Informal

d.Formal(moderate)

72.Whenamanagerasksanemployeetocompleteatask,heorsheiscommunicating.

a.hypothetically.

b.theoretically.

c.informally.

d.formally,(moderate)

73.communicationisorganizationalcommunicationthatisnotdefinedbytheorganization's

structuralhierarchy.

a.Theoretical

b.hypothetical

c.Informal(moderate)

d.Formal

e.Perceptive

74.takesplacewhenemployeestalkwitheachotherinthelunchroom,astheypassin

hallways,orasthey'reworkingoutatthecompanyexercisefacility.

a.Theoretical

b.Hypothetical

c.Informal(moderate)

d.Formal

e.Perceptive

75.Accordingtothetext,organizationcommunicationcanflowinallofthefollowingdirectionsEXCEPT:

a.downward.

b.upward.

c.theoretically,(moderate)

d.laterally.

e.diagonally.

76.Anycommunicationthatflowsfromamanagertoemployeesiscommunication.

a.downward(moderate)

b.upward

c.theoretical

d.lateral

e.diagonal

77.communicationisusedtoinform,direct,coordinate,andevaluateemployees.

a.Downward(moderate)

b.Upward

c.Theoretical

d.Lateral

e.Diagonal

78.Whenmanagersassigngoalstotheiremployees,theyareusingcommunication.

a.downward(moderate)

b.upward

c.theoretical

d.lateral

e.diagonal

79.Managersusecommunicationwhentheyprovideemployeeswithjobdescriptions,inform

themoforganizationalpoliciesandprocedures,pointoutproblemsthatneedattention,orevaluatetheir

performance.

a.downward(moderate)

b.upward

c.theoretical

d.lateral

e.diagonal

80.communicationiscommunicationthatflowsfromemployeestomanagers.

a.Downward

b.Upward(moderate)

c.Theoretical

d.Lateral

e.Diagonal

81.AllofthefollowingareexamplesofupwardcommunicationEXCEPT:

a.performancereportspreparedbyemployees.

b.suggestionboxes.

c.jobdescriptions,(moderate)

d.employeeattitudesurveys.

e.grievanceprocedures.

82.__________________Communicationthattakesplaceamonganyemployeesonthesameorganizationalleveliscalled

_________communication.

a.downward

b.upward

c.theoretical

d.lateral(moderate)

e.diagonal

83.Whichofthefollowingformsofcommunicationdocross-functionalteamsrelyheavilyon?

a.downward

b.upward

c.theoretical

d.lateral(moderate)

e.diagonal

84.communicationiscommunicationthatcutsacrossbothworkareasandorganizational

levels.

a.Downward

b.Upward

c.Theoretical

d.Lateral

e.Diagonal(moderate)

85.communicationtakesplacewhenacreditanalystinthecreditdepartmentcommunicates

directlywitharegionalmarketingmanageraboutacustomerproblem.

a.Downward

b.Upward

c.Theoretical

d.Lateral

e.Diagonal(moderate)

86.Accordingtothetext,theincreaseduseofe-mailfacilitatescommunication.

a.downward

b.upward

c.theoretical

d.lateral

e.diagonal(moderate)

87.Theverticalandhorizontalflowsoforganizationalcommunicationcanbecombinedintoavarietyof

patternscalled.

a.profiles.

b.descriptors.

c.expansionnetworks.

d.communicationnetworks,(moderate)

88.WhichofthefollowingisNOToneofthethreecommoncommunicationnetworks?

a.chainnetwork

b.horizontalnetwork(moderate)

c.wheelnetwork

d.all-channelnetwork

89.Inthe,communicationflowsaccordingtotheformalchainofcommand,bothdownward

andupward.

a.chainnetwork(moderate)

b.horizontalnetwork

c.wheelnetwork

d.all-channelnetwork

90.Therepresentscommunicationflowingbetweenaclearlyidentifiableandstrongleader

andothersinaworkgrouporteam.

a.chainnetwork

b.horizontalnetwork

c.wheelnetwork(moderate)

d.all-channelnetwork

91.Inwhichofthefollowingcommunicationnetworksdoestheleaderserveasthehubthroughwhomall

communicationpasses?

a.chainnetwork

b.horizontalnetwork

c.wheelnetwork(moderate)

d.all-channelnetwork

92.Inthe,communicationflowsfreelyamongallmembersofaworkteam.

a.chainnetwork

b.horizontalnetwork

c.wheelnetwork

d.all-channelnetwork(moderate)

93.Ifacompanyisconcernedwithhighmembersatisfaction,whichofthefollowingcommunicationnetworks

isbest?

a.chainnetwork

b.horizontalnetwork

c.wheelnetwork

d.all-channelnetwork(moderate)

94.Whichofthefollowingcommunicationchannelsisbestishavingastrongandidentifiableleaderis

important?

a.chainnetwork

b.horizontalnetwork

c.wheelnetwork(moderate)

d.all-channelnetwork

UNDERSTANDINGINFORMATIONTECHNOLOGY

95.istheinstantaneoustransmissionofwrittenmessagesoncomputersthatarelinked

together.

a.E-mail(easy)

b.A-mail

c.X-mail

d.S-mail

THINKINGCRITICALLYABOUTETHICS

96.Accordingtotheboxedfeature,"'ThinkingCriticallyAboutEthics,"whichofthefollowingdescribesthe

primaryproductofP?

a.Internetgames(easy)

b.collegetextbooks

c.automobiles

d.computers

e.software

97.Accordingtotheboxedfeature,^ThinkingCriticallyAboutEthics,“whatistheestimatedannualcostof

distractionsbyInternetgamessitestocompanies?

a.$5.4million

b.$54million

c.$540million

d.$5.4billion

e.$54billion(moderate)

98.istheinteractivereal-timecommunicationthattakesplaceamongcomputeruserswhoare

loggedontothecomputernetworkatthesametime.

a.Extendedmessaging

b.Passivemessaging

c.Instantmessaging(moderate)

d.Activemessaging

99.Asystemdigitizesaspokenmessage,transmitsitoverthenetwork,andstoresthe

messageondiskforthereceivertoretrievelater.

a.voice-mail(moderate)

b.fax

c.electronicdatainterchange

d.teleconference

100.allow(s)thetransmissionofdocumentscontainingbothtextandgraphicsoverordinary

telephonelines.

a.Voice-mailsystems

b.Faxmachines(easy)

c.Electronicdatainterchange

d.Teleconferencingsystems

101.Accordingtothetext,isawayfororganizationstoexchangestandardbusiness

transactiondocuments,suchasinvoicesorpurchaseorders,usingdirectcomputer-to-computernetworks,

a.voice-mail

b.fax

c.electronicdatainterchange(moderate)

d.teleconference

102.allowsagroupofpeopletoconfersimultaneouslyusingtelephoneore-mailgroup

communicationssoftware.

a.Teleconferencing(moderate)

b.Videoconferencing

c.Electronicdatainterchange

d.Avoicemailsystem

e.Afaxmachine

103.Ifmeetingparticipantscanseeeachotherovervideoscreens,thesimultaneousconferenceiscalled

a.teleconferencing.

b.videoconferencing,(moderate)

c.electronicdatainterchange.

d.avoicemail.

e.afax.

104.A(n)isanorganizationalcommunicationnetworkthatusesInternettechnologyandis

accessibleonlybyorganizationalemployees.

a.intranet(moderate)

b.extranet

c.tranfemet

d.hypemet

105.Accordingtothetext,a(n)isanorganizationalcommunicationnetworkthatusesInternet

technologyandallowsauthorizedusersinsidetheorganizationtocommunicatewithcertainoutsiderssuch

ascustomersorvendors.

a.intranet

b.extranet(moderate)

c.tranfernet

d.hypemet

UNDERSTANDINGMANAGERIALCOMMUNICATION

TheCommunicationChallenge(Scenario)

MargaretworksasthehumanresourcemanagerforHorizonSoftware,Inc.,asoftwaredevelopmentfirmthat

focusesontheimplementationofnewtechnologiesatFortune50()companies.Unfortunately,thepastfew

monthshavebeenchallengingsinceemployeeshavebecomeupsetfromthelackofcommunicationamong

companymanagers.Margaretdecidedthatitwasimperativetoconductacommunicationsworkshopforthese

managers.

106.Margaretbeganthecommunicationworkshopbyinformingthemanagersthatofamanager's

jobinvolvescommunicating.

a.25%

b.50%

c.75%

d.100%(moderate)

107.Margaretalsostatesthatbeforecommunicationcantakeplace,apurpose,expressedasa

tobeconveyed,mustexist.

a.message(moderate)

b.need

c.want

d.value

108.Steve,acompanymanagerattendingthecommunicationworkshop,askedMargarettoclarifytheelements

ofthecommunicationprocess.Margaretrepliedthatallofthefollowingareelementsofthe

communicationprocessEXCEPT:

a.sender

b.opinion(moderate)

c.message

d.medium

e.receiver

109.Margaretcontinuedtheworkshopbytellingthemanagersthatthefinallinkinthecommunicationprocess

isthe.

a.noiseloop.

b.feedforwardloop.

c.feedbackloop,(moderate)

d.expansionloop.

e.messageloop.

11().Attheconclusionofthecommunicationworkshop,Margaretinformedthemanagersthatthebest-known

typesofnonverbalcommunicationareand.

a.bodylanguageandproxemics.

b.bodyintonationanddemographics.

c.bodylanguageandverbalintonation,(difficult)

d.proxemicsanddemographics.

ORGANIZATIONALCOMMUNICATION

TheImportanceofCommunication(Scenario)

EmployeemoralehasdeclinedoverthepastfewmonthsamongemployeesatManufacturingResources

International,amulti-milliondollarcompanythatfocusesontheexportoflasertechnologytovariouscountries.

Companymanagementfeelsthatemployeesandmanagersalikeneedarefreshercourseonpropercommunication.

Johnhasbeenhiredasaconsultanttoanalyzethesituationandmakerecommendationstothecompany'ssenior

management.

111.Inanefforttoinformthecompany'sseniormanagementoftheimportanceofcommunicationinthe

workplace,Johnindicatedinhisreportthatcommunicationwithinanorganizationisoftendescribedas

or.

a.theoreticalornontheoretical.

b.hypotheticalornonhypothetical.

c.criticalandnoncritical

d.formalorinformal(moderate)

112.Inhisreport,Johnalsomentionedthatcommunicationreferstocommunicationthat

followstheofficialcommandorispartofthecommunicationthatfollowstheofficialchainofcommandor

ispariofthecommunicationrequiredtodoone'sjob.

a.theoretical

b.formal(moderate)

c.hypothetical

d.informal

113.Afterreadingthereport,Karen,oneofthecompany'sseniormanagers,askedJohntoelaborateonthe

variousdirectionsinwhichorganizationalcommunicationcanflow.Johnrepliedthatorganizational

communicationcouldflowinallofthefollowingdirectionsEXCEPT:

a.downward

b.upward

c.laterally

d.virtually(moderate)

e.diagonally

114.Keith,anewmanageratthecompany,wasabitconfusedabouttheemployeescommunicatingwiththeir

managers.HeaskedJohntoexplainwithanexample.Johnrepliedthatexamplesof

communicationincludeperformancereportspreparedbyemployees,suggestionboxes,employeeattitude

surveys,andgrievanceprocedures,

a.downward

b.upward(easy)

c.lateral

d.virtual

e.diagonal

115.Johnconcludedhisreportbylistingthevarioustypesofcommunicationnetworksthatexistinorganizations.

HestatedthatallofthefollowingwereexamplesofcommoncommunicationnetworksEXCEPT:

a.thechainnetwork,

b.thewheelnetwork.

c.thevirtualnetwork,(moderate)

d.theall-channelnetwork.

UNDERSTANDING