民航地勤英語(yǔ)（項(xiàng)目02）

民

航

地

勤

英

語(yǔ)項(xiàng)目目標(biāo)LearningObjectivesAfterlearningthisproject,studentswillbeableto:Helppassengerstocheckin.Helppassengerstocheckintheirluggage.Solvedifferentproblemsencounteredbypassengersatcheck-in.項(xiàng)目目標(biāo)QualityObjectivesCultivatethequalityofdedication,andenhancetheserviceawareness.Learntobeprofessionalwhenreplyingtopassengers’inquiries.Improveproblem-solvingabilities.目

錄ContentsTask1PassengerCheck-inServiceTask2UncheckedBaggageServiceTask3CheckedBaggageServiceTask4BaggageDeliveryServiceTask1PassengerCheck-inServiceLead-in

任務(wù)導(dǎo)入KnowledgeReserve

知識(shí)儲(chǔ)備Part

1Part

2Dialogue

情景對(duì)話Reading

深入閱讀Part

3Part

4TaskDetection任務(wù)檢測(cè)TaskEvaluation任務(wù)評(píng)價(jià)Part

5Part

6Lead-in

任務(wù)導(dǎo)入KnowledgeReserve

知識(shí)儲(chǔ)備Part

1Part

2Dialogue

情景對(duì)話Reading

深入閱讀Part

3Part

4TaskDetection任務(wù)檢測(cè)TaskEvaluation任務(wù)評(píng)價(jià)Part

5Part

6Lookatthefollowingpictureswhichshowthecheck-inprocedures.Andthenselecttherightexpressionbelowforeachone.11.issueboardingpasses2.arrangeseats3.attachabaggagestickertoeachcheckedbag4.checktheticketsandIDcardsorpassports_____________________________________________________________________________

4

3

2

1Thefollowingpictureisaboardingpass,pleasetrytointroducetheinformationonittoyourpartner.2Notes:boardingpass /?b??d??pɑ?s/ n. 登機(jī)牌Aboardingpassisacardthatapassengermusthaveinordertobeallowedtogetonanaircraftoraship.Itisusedtoindicatethatthepassengerhascompletedthecheck-in.Youcangetalltheboardinginformationfromtheboardingpassincludingtheflightnumber,date,seatnumber,boardinggateandnameofthepassenger.Lead-in

任務(wù)導(dǎo)入KnowledgeReserve

知識(shí)儲(chǔ)備Part

1Part

2Dialogue

情景對(duì)話Reading

深入閱讀Part

3Part

4TaskDetection任務(wù)檢測(cè)TaskEvaluation任務(wù)評(píng)價(jià)Part

5Part

6問(wèn)候旅客1.Goodmorning,mayIhelpyou?早上好，請(qǐng)問(wèn)需要幫忙嗎？

2.Hello,whatcanIdoforyou?您好，有什么我能幫您的嗎？請(qǐng)旅客出示證件1.MayIsee/haveyourticketandpassport,please?

可以出示您的機(jī)票和護(hù)照嗎？2.Couldyoushowmeyourticketandpassport,please?

可以出示您的機(jī)票和護(hù)照嗎？3.Yourpassportandticket,please.

請(qǐng)出示您的機(jī)票和護(hù)照。詢問(wèn)旅客座位偏好1.Wouldyoulike/preferawindowseatoranaisleseat?您想要靠窗座位還是靠過(guò)道的座位？2.Whatkindofseatdoyouprefer,awindowseatoran

aisleseat?您喜歡什么樣的座位，靠窗的還是靠過(guò)道的？3.I’msorrybutthereisnomorewindow/aisleseatavailable.對(duì)不起，沒有靠窗/靠過(guò)道的座位了。詢問(wèn)旅客座位偏好4.I’msorrybutallthewindowseatshavebeentaken.

對(duì)不起，所有靠窗的座位都已經(jīng)有人了。5.I’mafraidweareunabletoofferyouthreeseatstogetheratpresent,whatIcandoistoarrangeyourseatsascloseaspossibletoeachother.恐怕我們目前不能給您提供三個(gè)連著的座位，我能做的就

是安排你們的座位盡量靠得近一些。1.Doyouhaveanybaggagetocheckin?

您有行李要托運(yùn)嗎？2.Howmanypiecesofluggageareyougoingtocheckin?

您有幾件行李要托運(yùn)？3.Pleaseputyourbaggageontheconveyorbelt.

請(qǐng)把您的行李放到傳送帶上。4.Yourbaggageiswithin/beyondthelimit.

您的行李在限額之內(nèi)/之外。5.Yourbaggageisoverweight.您的行李超重了。處理旅客行李告知旅客登機(jī)牌上的信息1.Gatesclose15minutesbeforescheduledflighttime.

起飛前15分鐘停止登機(jī)。2.Yourseatis15A,boardingtime

is30minutesbeforedeparture

andboardinggateisNo.16.您的座位是15A，飛機(jī)起飛前30分

鐘登機(jī)，登機(jī)口是16。知識(shí)角英語(yǔ)中的禮貌用語(yǔ)1借助情態(tài)動(dòng)詞變得禮貌的第一個(gè)秘訣就是多用may、might、could、would等情態(tài)動(dòng)詞。它們可以弱化你的語(yǔ)氣，不會(huì)讓對(duì)方感覺你是在命令。例如：Wouldyoumind...Wouldyoubekindenoughto...Couldyoupossibly...Iwonderif...Iwaswondering...知識(shí)角2使用seem、appear、sound、look之類的詞英語(yǔ)中的禮貌用語(yǔ)

通常在表達(dá)否定意思的時(shí)候，比較容易給人留下沒禮貌的印象。這時(shí)，可以用seem、appear、sound、look之類的詞弱化語(yǔ)氣。

例如：“Itseemsthatwedon’thaveanywindowseatnow.”顯然要比“Wedon’thaveanywindowseatnow.”知識(shí)角3使用反問(wèn)句英語(yǔ)中的禮貌用語(yǔ)如果想麻煩別人配合或幫忙做一件事時(shí)，可以用“Isitpossiblethat...”或者“Isthereanychance...”之類的反問(wèn)句表達(dá)，這樣會(huì)讓人覺得語(yǔ)氣較輕且婉轉(zhuǎn)。例1：Pleasehelpmeopenyoursuitcase.例2：Isitpossibletoopenyoursuitcaseforme?例3：Isthereanychancetoopenyoursuitcaseforme?Lead-in

任務(wù)導(dǎo)入KnowledgeReserve

知識(shí)儲(chǔ)備Part

1Part

2Dialogue

情景對(duì)話Reading

深入閱讀Part

3Part

4TaskDetection任務(wù)檢測(cè)TaskEvaluation任務(wù)評(píng)價(jià)Part

5Part

6詢問(wèn)值機(jī)時(shí)間Setting:Itis10:00am,Kriswouldliketocheckinbuthedoesnotknowthecheck-inplaceandtime.(C＝Clerk;P＝PassengerKris)C:Goodmorning,mayIhelpyou?P:Goodmorning,I’dliketocheckin1forflightCA981to().I’mwondering2ifthisistherightcounter3.C:Yes,itis,butIamafraid4thatitistoo()tocheckin.P:Whattimedoyoustart?C:Usually5,forthe()flights,webegintocheckin()beforethedeparture6time.

NewYork

early

international

2hours詢問(wèn)值機(jī)時(shí)間P:Isee.Bytheway7,whenwillthecheck-incounterbeclosed?C:Normally8,itwillbeclosed()beforethedeparturetime.Pleasepayattentionto9theannouncements10.P:Nowthetimeis().Thedeparturetimeis13:00pm.Iwillcomehereagainonehourlater.Thankyouverymuch.C:Mypleasure11.

halfanhour

10:00am詢問(wèn)值機(jī)時(shí)間Notes:1.checkin 辦理登機(jī)手續(xù)2.wonder /?w?nd?(r)/ v. 想知道3.counter /?ka?nt?(r)/ n.

柜臺(tái)4.afraid /??fre?d/ adj.

擔(dān)心的；害怕的5.usually /?ju??u?li/ adv. 通常6.departure /d??pɑ?t??(r)/ n. 離開；起程；出發(fā)7.bytheway 順便一提8.normally /?n??m?li/ adv. 通常9.payattentionto 注意10.announcement /??na?nsm?nt/ n. 廣播11.pleasure /?ple??(r)/ n. 快樂(lè)；愉快詢問(wèn)值機(jī)時(shí)間1Listentothedialogueandfillinthebrackets.2Listentothedialogueagainandrepeattheunderlinedsentences.開始辦理值機(jī)手續(xù)Setting:Kriscomestothecounteragainonehourlater.(C＝Clerk;P＝PassengerKris)C:Hello,WhatcanIdoforyou?P:CanIcheckinforCA981now?C:Yes,pleaseshowmeyourticketandpassport.P:Hereyouare.1C:Doyouhaveaseatpreference2?P:The()wouldbegreat.

windowseat開始辦理值機(jī)手續(xù)C:OK.Iwillcheckfirst.Ifeelsorrythatallthewindowseatshavebeentaken.IsthatokayifIarrange3youanaisle4seat?P:Yes,theaisleseatwouldbefine.C:OK.Howmanypiecesofbaggageareyougoingtocheckin?P:Ionlyhave()bag.Iwouldliketo5

takeitasmycarry-onbaggage6.C:That’sgreat.Hereareyourdocuments7and().P:Thanksalot.C:It’smypleasure.Hopeyouenjoy8your().

one

boardingpass

journey開始辦理值機(jī)手續(xù)Notes:1.Hereyouare. 給你。2.preference /?prefr?ns/ n. 偏愛3.arrange /??re?nd?/ v. 安排4.aisle /a?l/ n. 過(guò)道5.wouldliketo 愿意，想要6.carry-onbaggage 手提行李7.document /?d?kjum?nt/ n. 證件；文件8.enjoy /?n?d???/ v. 欣賞；享受1Listentothedialogueandfillinthebrackets.2Listentothedialogueagainandrepeattheunderlinedsentences.開始辦理值機(jī)手續(xù)團(tuán)體旅客辦理值機(jī)手續(xù)Setting:Whilecheckingin,Joewhotravelswithhisfriendisaskingifitispossibleforhimtohavetwoseatstogether.(C＝Clerk;P＝PassengerJoe)C:Goodmorning.P:Goodmorning,wearegoingtotakeflightCZ3115toBeijing.Canwecheckinhere?C:Yes.Areyoutwotogether?P:Yes.C:OK.Couldyoupleaseshowmeyourticketsandpassports?P:Sure,hereyouare.C:Wehavewindowseatsandaisleseats.Whichdoyouprefer?團(tuán)體旅客辦理值機(jī)手續(xù)P:Thewindowseatseems1better.Asyoucansee2,we’reagroupof()andwewouldliketositnexttoeachother.Couldyoupleaseassign3ourseatstogether?C:Letmecheckfirst.Iamafraidwedonothavevacant4seatstogetheratthemoment5.Howabouttwowindowseats,one()theother?P:Allright6,we’lltakeit.C:OK.Doyouhaveanybaggagetocheckin?P:Yes,wehavetwopiecesofbaggagetocheckin.Isitokaytotakethissuitcase7asmycarry-onbaggage?

two

behind團(tuán)體旅客辦理值機(jī)手續(xù)C:Yes.Wouldyoupleaseputthemontheconveyorbelt8onebyone?P:Sure.C:Yourbaggageis()thelimit.Hereareyourticketsandpassports,andyourboardingpasses.Yourseatsare15A,16A,boardingtimeis()beforethedeparturetimeandtheboardinggateisNo.03.IsthereanythingelsethatIcandoforyou?P:No.Thankyou.Iappreciate9italot.C:Youarewelcome.Hopeyouhaveapleasanttrip.

within

30minutes團(tuán)體旅客辦理值機(jī)手續(xù)Notes:1.seem /si?m/ v. 似乎；好像2.asyoucansee 正如你所看到的3.assign /??sa?n/ v. 分配4.vacant /?ve?k?nt/ adj. 空缺的5.atthemoment 此刻 6.allright 可以7.suitcase /?su?tke?s/ n. 手提箱8.conveyorbelt /k?n?ve??(r)belt/ 傳送帶9.appreciate /??pri??ie?t/ v. 感激；感謝1Listentothedialogueandfillinthebrackets.2Workinpairsandroleplaythedialogue.團(tuán)體旅客辦理值機(jī)手續(xù)TrytotranslatethefollowingsentencesintoChinese.31.Wehavewindowseatsandaisleseats,whichdoyouprefer?2.Iamafraidwedonothavevacantseatstogetheratthemoment.Howabouttwowindowseats,onebehindtheother?

3.Yourbaggageiswithinthelimit.

我們有靠窗和靠過(guò)道的座位，您喜歡哪一種?

2.我們現(xiàn)在沒有連在一起的座位了。兩個(gè)靠窗的座位，一個(gè)在另一個(gè)后面，您覺得怎么樣?

您的行李在限額之內(nèi)。團(tuán)體旅客辦理值機(jī)手續(xù)機(jī)場(chǎng)廣播情景1：開始值機(jī)Setting:Thisannouncementisusuallymadewhilethecheck-inisgoingtostart.Ladiesandgentlemen,MayIhaveyourattention,please?Wearenowreadyfor1()forflightNH948to()atcounterNo.().Thankyou.

check-in

Tokyo

32機(jī)場(chǎng)廣播情景2：推遲值機(jī)Setting:Thisannouncementisusuallymadewhilethecheck-inispostponed.Ladiesandgentlemen,MayIhaveyourattention,please?Dueto2the()condition3atourairport,theflightHX305toHongKonghasbeen().Thecheck-inforthisflightwillbepostponed4to().Pleasewaitinthe()forfurther5

information.Thankyou.

poorweather

delayed

08:30

departurehall機(jī)場(chǎng)廣播情景3：值機(jī)即將結(jié)束Setting:Thisannouncementisusuallymadewhilethecheck-incounterisgoingtobeclosed.Ladiesandgentlemen,MayIhaveyourattention,please?Check-inforflightCZ3113toBeijingwillbeclosedat16:00.Passengerswhohavenotbeencheckedinforthisflight,pleasegotocounterNo.C10().Thankyou.

immediately機(jī)場(chǎng)廣播Notes:1.bereadyfor 做好準(zhǔn)備；為……做準(zhǔn)備2.dueto 由于，因?yàn)?.condition /k?n?d??n/ n.

條件；環(huán)境4.postpone /p??sp??n/ v.

延遲；延期5.further /?f??e?(r)/ adj. 更多的，進(jìn)一步的1Listentotheannouncementsandfillinthebrackets.2Listentotheannouncementsagainandrepeatthem.3Listentotheannouncementsagainanddiscussthefollowingquestionswithyourpartner.1.What’sthefunctionoftheannouncement,doyouthinkitisnecessary?Why?2.Whatdoyouaskthepassengerstodoifthecheck-inpostponed?機(jī)場(chǎng)廣播Lead-in

任務(wù)導(dǎo)入KnowledgeReserve

知識(shí)儲(chǔ)備Part

1Part

2Dialogue

情景對(duì)話Reading

深入閱讀Part

3Part

4TaskDetection任務(wù)檢測(cè)TaskEvaluation任務(wù)評(píng)價(jià)Part

5Part

6OnlineCheck-inandKioskCheck-inService

1Onlinecheck-in(alsocalledWebcheck-in)istheprocessinwhichpassengersconfirmtheirtravelonaflightviatheinternetandtypically1printtheirownboardingpassestosavevaluable2time.2Onlinecheck-inisavailablefrom48hoursto1hourbeforedepartureforallinternationalanddomestic3flights.Passengersonlyneedtoconfirmtheirattendance4ontheflightandselecttheirseats.

★typically

/?t?p?kl?/

adv. 代表性地；作為特色地★valuable

/?v?lju?bl/

adj.有價(jià)值的；貴重的

★domestic

/d??mest?k/

adj.國(guó)內(nèi)的；家庭的

★attendance

/??tend?ns/

n.出席；到場(chǎng)

3

Thepassengerisrequestedtoarriveatthegate20minutespriortoboardingifhe/shehasnobaggagetocheckin.Ifhe/shehasbaggagetocheckinhe/sheshallarriveattheonlinecheck-incounteratleastonehourbeforedeparture.4

Onlinecheck-inisnotpossibleforpassengerswhoneedspecialservicerequestssuchaswheelchairs,extraseats,unaccompanied5minors,petinhold,stretcher6,etc.

★

unaccompanied/??n??k?mp?n?d/

adj.無(wú)伴隨的；無(wú)伴奏的

★stretcher

/?stret??(r)/

n.

擔(dān)架

OnlineCheck-inandKioskCheck-inService5

Kioskcheck-inisalsoaneasyairportcheck-infordo-it-yourselftypepeople.Allpassengersholdinge-ticketscanusetheself-check-inkiosksexceptpassengersrequiringmedicalassistanceandpassengerswhoseticketrequiressomeadditionalpayment.OnlineCheck-inandKioskCheck-inService6

Kioskcheck-inisaconvenientwayforpassengerstocheckinbyusingcheck-inkioskslocatedattheairport.Passengerscanselecttheirpreferredseatsandprintboardingpasses.PassengersmayputtheirpassportorIDcardonthescreen7

toidentifythemselvesorentertheirpassportorIDcardnumbertooperatethemachine.Thenpassengerscanfollowtheinstructionsonthedisplay8,selectthefavorseats—aisleorwindowandprintoutaboardingpass.Ifpassengersneedanyadditionalassistancefromanairlineattendant,acustomerservicephone,whichisattachedtotheKioskcanbeused.

★

screen/skri?n/

n.屏幕

v.掩藏；遮蔽★display

/d??sple?/

n.顯示；屏幕

OnlineCheck-inandKioskCheck-inService

1.typically /?t?p?kli/ adv. 代表性地；作為特色地2.valuable /?v?lju?bl/ adj. 有價(jià)值的；貴重的3.domestic /d??mest?k/ adj. 國(guó)內(nèi)的；家庭的4.attendance /??tend?ns/ n. 出席；到場(chǎng)5.unaccompanied

/??n??k?mp?nid/ adj. 無(wú)伴隨的；無(wú)伴奏的6.stretcher /?stret??(r)/ n. 擔(dān)架7.screen /skri?n/ n. 屏幕

v. 掩藏；遮蔽8.display /d??sple?/

n. 顯示；屏幕WordsandPhrases1Readthepassageandanswerthefollowingquestions.1.WhatisKioskcheck-in?

Kioskcheck-inisaneasyairportcheck-infordo-it-yourselftypepeople.Itisaconvenientwayforpassengerstocheckinbyusingcheck-inkioskslocatedattheairport.Passengerscanselecttheirpreferredseatsandprintboardingpasses.

1Readthepassageandanswerthefollowingquestions.2.Whatkindofpassengerscan’tuseonlinecheck-in?

Onlinecheck-inisnotpossibleforpassengerswhoneedspecialservicerequestssuchaswheelchairs,extraseats,unaccompaniedminors,petinhold,stretcher,etc.

Choosethebestanswer.21.Onlinecheck-incanbeavailable______hoursbeforedeparture.A.37B.39C.1D.242.Ifapassengerhasbaggagetocheckinhe/sheshallarriveatthewebcheck-in

counteratleast_______beforedepartureA.30minutesB.45minutesC.1hourD.3hours3.Accordingtothepassage,whatkindofpassengerscannotusetheself-check-inkiosks？A.Passengersrequiringmedicalassistance.

B.Passengerswhoneedspecialservicerequests.

C.Passengerswhoseticketrequiressomeadditionalpayment.D.Alloftheabove.

D

C

D

1.Thepassengerisrequestedtoarriveatthegate30minutespriorto

boardingifhe/shehasnobaggagetocheckin.2.Kioskcheck-inisalsoaneasyairportcheck-infordo-it-yourselftypepeople.3.Ifpassengersneedanyadditionalassistancefromanairlineattendant,acustomerservicephone,whichisattachedtotheKioskcanbeused.TranslatethefollowingsentencesintoChinese.3

如果旅客沒有行李要托運(yùn)，需要在登機(jī)前30分鐘到達(dá)登機(jī)口。

自助辦理登機(jī)手續(xù)對(duì)喜歡自己動(dòng)手的人來(lái)說(shuō)也很方便。

如果旅客需要航空公司服務(wù)員的幫助，可以使用附加在自助服務(wù)亭上的客戶服務(wù)電話。Lead-in

任務(wù)導(dǎo)入KnowledgeReserve

知識(shí)儲(chǔ)備Part

1Part

2Dialogue

情景對(duì)話Reading

深入閱讀Part

3Part

4TaskDetection任務(wù)檢測(cè)TaskEvaluation任務(wù)評(píng)價(jià)Part

5Part

6

地勤服務(wù)小劇場(chǎng)——值機(jī)Mr.Smith和Mrs.Smith特別喜歡中國(guó)文化，在中國(guó)游玩了近半個(gè)月后，計(jì)劃回家（英國(guó)倫敦）。他們首先在網(wǎng)上購(gòu)買了機(jī)票，現(xiàn)在正帶著機(jī)票和護(hù)照到機(jī)場(chǎng)值機(jī)柜臺(tái)辦理值機(jī)。Smith夫婦有兩件行李需要辦理托運(yùn)，想要兩個(gè)挨著的座位，但是現(xiàn)在沒有兩個(gè)挨在一起的座位，有兩個(gè)前后靠窗的座位，也有兩個(gè)前后靠過(guò)道的座位。假如你是值機(jī)服務(wù)人員，應(yīng)如何為他們提供滿意的服務(wù)？請(qǐng)?jiān)囍帽救蝿?wù)學(xué)到的單詞和句子與同學(xué)合作編寫一個(gè)劇本并進(jìn)行表演。

地勤服務(wù)小劇場(chǎng)——值機(jī)實(shí)施步驟：（1）學(xué)生自由分組（3～6人一組）。（2）小組成員總結(jié)服務(wù)人員可能會(huì)問(wèn)到的問(wèn)題，并給出相應(yīng)真實(shí)、準(zhǔn)確的回復(fù)信息。（3）將問(wèn)題和答語(yǔ)組織成完整對(duì)話，并選出3人進(jìn)行排演。（4）各小組按順序依次上臺(tái)表演。（5）表演結(jié)束后學(xué)生按照下表進(jìn)行自評(píng)和互評(píng)。Lead-in

任務(wù)導(dǎo)入KnowledgeReserve

知識(shí)儲(chǔ)備Part

1Part

2Dialogue

情景對(duì)話Reading

深入閱讀Part

3Part

4TaskDetection任務(wù)檢測(cè)TaskEvaluation任務(wù)評(píng)價(jià)Part

5Part

6

評(píng)價(jià)標(biāo)準(zhǔn)評(píng)價(jià)細(xì)則分值自評(píng)小組評(píng)價(jià)語(yǔ)言組織提問(wèn)有必要且合理優(yōu)秀（9～10分）良好（7～8分）及格（5～6分）一般（0～4分）

回答具有針對(duì)性

信息真實(shí)、準(zhǔn)確

每輪問(wèn)答之間邏輯合理、條理清晰

語(yǔ)言表達(dá)吐字清晰、發(fā)音準(zhǔn)確

語(yǔ)言流暢、語(yǔ)速適中

服務(wù)禮儀聲音飽滿、語(yǔ)氣溫和

儀表得體、舉止得當(dāng)

耐心十足、笑容親和

課堂小結(jié)這小結(jié)我們學(xué)習(xí)了如何用英語(yǔ)表達(dá)旅客登機(jī)服務(wù)的知識(shí)儲(chǔ)備及情景對(duì)話。希望大家課下多加復(fù)習(xí)，能夠?qū)⒄n堂上學(xué)到的運(yùn)用到實(shí)踐當(dāng)中去。Task2UncheckedBaggageServiceLead-in

任務(wù)導(dǎo)入KnowledgeReserve

知識(shí)儲(chǔ)備Part

1Part

2Dialogue

情景對(duì)話Reading

深入閱讀Part

3Part

4TaskDetection任務(wù)檢測(cè)TaskEvaluation任務(wù)評(píng)價(jià)Part

5Part

6Lead-in

任務(wù)導(dǎo)入KnowledgeReserve

知識(shí)儲(chǔ)備Part

1Part

2Dialogue

情景對(duì)話Reading

深入閱讀Part

3Part

4TaskDetection任務(wù)檢測(cè)TaskEvaluation任務(wù)評(píng)價(jià)Part

5Part

6LookatthefollowingtableandtrytointroducetheinformationinittoyourpartnerinEnglish.1FreeCarry-onBaggageAllowanceofAirChinaNotes:55cm=22inches,40cm=16inches,20cm=8inchesAnybaggagethatcannotbestowedintheoverheadcompartmentorfitundertheseat,orbaggagethatisoverweightoroversized,orbaggagethatweconsidercouldjeopardizesafetyshouldbecarriedascheckedbaggage.ClassesFirstClassBusinessClassEconomyClassPieces221Weight8kg/piece8kg/piece5kg/pieceDimensionsL×W×H55cm×40cm×20cmL×W×H55cm×40cm×20cmL×W×H55cm×40cm×20cmReadthefollowingsituationandtrytosolveMs.Lu’sproblem.2Ms.Luhasreservedaneconomyseat.Shetakes3piecesofbagswithher,andshewouldliketotakeallofthebagsashercarry-on.Atthecheck-incounter,theclerkfindsthatonepieceofherbaggageisovervolumebuttheothertwoarewithinthelimit.Ifyouaretheclerk,whatwouldyousuggestMs.Ludo?Lead-in

任務(wù)導(dǎo)入KnowledgeReserve

知識(shí)儲(chǔ)備Part

1Part

2Dialogue

情景對(duì)話Reading

深入閱讀Part

3Part

4TaskDetection任務(wù)檢測(cè)TaskEvaluation任務(wù)評(píng)價(jià)Part

5Part

6解釋行李規(guī)定1.Inthecaseofpassengerswithadultticketsorchildtickets,

thebaggageallowanceis20kgforEconomyClass.

持成人或兒童客票的經(jīng)濟(jì)艙的旅客可免費(fèi)托運(yùn)20千克的行李。2.EachEconomyClasspassengercancarryuptoonepieceof

carry-onbaggagethatweighsnomorethan5kg.持有經(jīng)濟(jì)艙機(jī)票的旅客可以攜帶總重量在5千克以內(nèi)的一件行李登機(jī)。3.Accordingtothepolicyofourairline,themaximumweight

foritemscarriedonboardis5kg.

根據(jù)我們航空公司的規(guī)定，帶上飛機(jī)的行李的最大重量是5千克。4.Accordingtotheregulations,thelaptopcomputerisafree

carry-onitem.

根據(jù)規(guī)定，手提電腦是免費(fèi)隨身攜帶的物品。5.Youcancarryitonboardwithoutcharge.

您可以免費(fèi)把它帶上飛機(jī)。解釋行李規(guī)定6.Thebaggageallowanceisdifferentaccordingtotheclassof

yourticket.Asafirst-classpassenger,youareallowed2

carry-onitemsonthisflight.您所允許攜帶的行李重量根據(jù)您的機(jī)票等級(jí)不同而有所不同，對(duì)于頭等艙的旅客，您可以隨身攜帶兩件行李。7.Inadditiontothecarry-onbag,youmaycarryonapersonal

item.Yourneckpillowdoesn’tcountasacarry-on.除了隨身攜帶的行李外，您還可以隨身攜帶一件個(gè)人物品。您的頸枕不算隨身行李。解釋行李規(guī)定8.Thelineardimensionsofeach

pieceofcarry-onbaggageshall

notexceed55centimetersin

length,40centimetersinwidth

and20centimetersinheight.每件隨身攜帶物品長(zhǎng)、寬、高三邊分別不得超過(guò)55厘米、40厘米、20厘米。解釋行李規(guī)定告知旅客行李未超重/超重1.Yourhandbaggageseemstooheavy.

您的手提行李似乎太重了。

2.Yourbaggageexceedsthepermittedweight.

您的行李超過(guò)了允許的重量。3.Thebiggeroneiswithinthecheckedbaggageallowance.

這個(gè)較大的在托運(yùn)行李限額內(nèi)。詢問(wèn)旅客包內(nèi)物品類型1.Isthereanythingfragile?有易碎品嗎？2.Haveyougotanythingsharpinyourbag,suchasbabypinsorneedles?您的包里有鋒利的東西嗎，比如小別針或針之類的?給旅客提建議1.Youcantakethesmalleroneasyourcarry-on.Butforthebiggerone,youshouldsenditascheckedbaggage.

小的可以隨身攜帶，大的需要托運(yùn)。2.Isuggestyourepackittomakesureitissafeenoughtobeshipped.

我建議您重新包裝一下，以確保運(yùn)輸安全。知識(shí)角隨身攜帶行李根據(jù)機(jī)場(chǎng)規(guī)定，每位旅客可以免費(fèi)攜帶一定限額的行李帶上飛機(jī)?？梢詭巷w機(jī)的物品，除了機(jī)場(chǎng)規(guī)定的免費(fèi)隨身攜帶行李之外，還可以免費(fèi)攜帶一件個(gè)人物品。例如：handbag手提包briefcas 公文包c(diǎn)amerabag相機(jī)包知識(shí)角隨身攜帶行李laptopcomputer手提電腦diaperbag尿布包Violin小提琴知識(shí)角隨身攜帶行李以下物品可以免費(fèi)帶上飛機(jī)，但不算在隨身攜帶物品內(nèi)：Jacket短上衣umbrell 雨傘Crutch拐杖知識(shí)角隨身攜帶行李（注：安檢之后在機(jī)場(chǎng)內(nèi)購(gòu)買的食物才可以免費(fèi)帶上飛機(jī)。）neckpillow頸枕foodanddrinks飲食wheelchair輪椅Lead-in

任務(wù)導(dǎo)入KnowledgeReserve

知識(shí)儲(chǔ)備Part

1Part

2Dialogue

情景對(duì)話Reading

深入閱讀Part

3Part

4TaskDetection任務(wù)檢測(cè)TaskEvaluation任務(wù)評(píng)價(jià)Part

5Part

6常規(guī)行李托運(yùn)Setting:Apassengerisinquiringaboutthefreebaggageallowance.(C＝Clerk;P＝Passenger)C:Goodafternoon,yourticketandpassport,please.P:Hereyouare.C:Doyouhaveanybaggagetocheckin?P:Yes,oneboxas()andonebagascarry-onbaggage.C:OK.Couldyoupleaseputtheboxonthe()?P:Sure.C:15kg.Itiswithinthe().P:Great.Bytheway,wouldyoumindtellingmehowmanykilosoffreebaggageeachpassengeris()?

checkedbaggage

conveyorbelt

weightallowance

allowed常規(guī)行李托運(yùn)C:Inthecaseof1passengerswithadultticketsorchildtickets,thebaggageallowanceis()forEconomyClass.P:OK.Isee.Asforthecarry-onbaggage,howmanypiecescanIcarryonto2theplane?C:EachEconomyClasspassengercancarryupto3()pieceofcarry-onbaggagethatweighsnomorethan45kg.P:Thankyouforyourinformation.CanItakemylaptopcomputerasmycarry-ontoo?C:Sure.Accordingtotheregulations,thelaptopcomputer5isafreecarry-onitem.Youcancarryitonboardwithoutcharge6.P:Wonderful.Thanksalot.C:It’smypleasure.

20kg

one常規(guī)行李托運(yùn)Notes:1.inthecaseof 就……來(lái)說(shuō)2.carryonto 攜帶到3.upto 多達(dá)4.nomorethan 至多；不超過(guò)5.laptopcomputer 手提電腦6.charge /t?ɑ?d?/ v. 要價(jià)；收費(fèi)1Listentothedialogueandfillinthebrackets.2Listentothedialogueagainandrepeattheunderlinedsentences.常規(guī)行李托運(yùn)帶嬰兒的旅客辦理值機(jī)手續(xù)Setting:Apassengerischeckinginwithababy,andhedoesn’tknowhowtodealwiththefoldablebabycradle.(C＝Clerk;P＝Passenger)C:Hello.Pleaseshowmeyourticketandpassport.P:Hereyouare.C:Howmanypiecesofbaggagedoyouhave?P:Ihaveonlyone.Iwilltakeitwithme.ButIwaswonderinghowto()thefoldable1babycradle2?ShallIbringitwithmeordoIhavetocheckin?C:Youcantakeitwithyoubecauseitiswithinthelimitation.P:What’sthelimitation?

dealwith 帶嬰兒的旅客辦理值機(jī)手續(xù)C:Thelineardimensions3ofeachpieceofcarry-onbaggageshallnotexceed55centimetersinlength,()centimetersinwidthand20centimetersinheight.P:OK.Isee.CanIsitneartheemergencyexit4

sothatthereismoreroomformysonandme?C:Sorry,that’snotpermittedbecauseyouaretravelingwithaninfant.Accordingtotheregulationsofourcompany,onlythepassengersover()yearsoldcanhavetheemergencyexitseats.P:Allright.C:Haveyougotanythingsharp5inyourbag,suchasbabypinsorneedles6?P:No.Idon’thavethingslikethat.C:That’sgreat.AnythingelsethatIcandoforyou?P:No.Thanksalot.C:Youarewelcome.

40

18帶嬰兒的旅客辦理值機(jī)手續(xù)Notes:1.foldable /?f??ld?bl/ adj. 可折疊的2.cradle /?kre?dl/ n. 搖籃3.dimension /da??men?n/ n. 尺寸；維（構(gòu)成空間的因素）4.emergencyexit 緊急出口5.sharp /?ɑ?p/ adj. 鋒利的6.needle /?ni?dl/ n. 針1Listentothedialogueandfillinthebrackets.2Listentothedialogueagainandrepeattheunderlinedsentences.Workinpairsandroleplaythedialogues.3帶嬰兒的旅客辦理值機(jī)手續(xù)行李超重Setting:Apassengerwhoischeckinginwantstotakebothofhisbaggageascarry-on,buttheclerktellshimthatoneofhisbaggageisoverweight.(C＝Clerk;P＝Passenger)C:Goodmorning.MayIhaveyourticketandpassport,please?P:Hereyouare.C:Howmanypiecesofbaggagewouldyouliketocheckin?P:Ionlyhavetwobags.CanItakebothof1themasmyhandbaggage?C:Thebaggageallowanceisdifferentaccordingtothe()ofyourticket.Asafirst-classpassenger,youareallowed()carry-onitemsonthisflight.Yourhandbaggageseemstooheavy.Couldyouputyourbaggageonthebelt?Iwillweighthemforyou.P:Yes.

class

2行李超重C:Itshows19kg.Accordingtothepolicy2ofourairline,forfirst-classpassengers,themaximum3weightforitemscarriedonboardis16kg.Yourbaggageexceedsthepermittedweight.P:SoitmeansIcannotbringthemonatthesametime,right?C:Yes.Iamafraidso.P:OK.Howtodealwiththe()baggage?C:Youcantakethesmalleroneasyourcarry-onbutforthe()oneyoushouldsenditascheckedbaggage.P:Allright.NeedIpayfortheextraweight?C:No,youneedn’t.Thebiggeroneiswithinthecheckedbaggageallowance.P:OK.That’sgood.

excess

bigger行李超重C:Isthereanythingfragile4?P:Avase5.Itisverydelicate6.Pleasehandleitcarefully.C:Certainly.ButIsuggestyourepack7ittomakesureitis()tobeshipped.P:OK.Iwillrepackitforthesakeof8safety.Thanksalot.C:Youarewelcome.I’llplaceafragilesticker9

onthisbagtoremind10thebaggagehandlers11totreatitwithcare.P:Great.Howaboutthisneckpillow12.CanIbringiton?C:Sure.Inadditiontothecarry-onbag,youmaycarryonapersonalitem.Yourneckpillowdoesn’tcountas13acarry-on.P:Thanksalot.C:Youarewelcome.

safeenoug行李超重Notes:1.bothof 兩者都2.policy /?p?l?si/ n. 政策3.maximum /?m?ks?m?m/ adj. 最大的 n. 最大值4.fragile /?fr?d?a?l/ adj. 易碎的5.vase /vɑ?z/ n. 花瓶6.delicate /?del?k?t/ adj. 易碎的7.repack /re?p?k/ v. 重新打包行李超重8.forthesakeof 為了9.fragilesticker 易碎標(biāo)簽10.remind /r??ma?nd/ v. 提醒11.baggagehandler 行李管理者12.neckpillow 頸枕13.countas 當(dāng)作1Listentothedialogueandfillinthebrackets.2Listentothedialogueagainandrepeattheunderlinedsentences.行李超重TrytotranslatethefollowingsentencesintoChinese.31.Thebaggageallowanceisdifferentaccordingtotheclassofyourticket.Asafirst-classpassenger,youareallowed2carry-onitemsonthisflight.2.Youcantakethesmalleroneasyourcarry-onbutforthebiggeroneyoushouldsenditascheckedbaggage.

3.I’llplaceafragilestickeronthisbagtoremindthebaggagehandlerstotreatitwithcare.

根據(jù)您的機(jī)票類別，行李限額是不同的。作為頭等艙旅客，您可以隨身攜帶兩件物品。

您可以隨身攜帶這個(gè)小的行李，大的托運(yùn)。

我會(huì)在這個(gè)包上貼一個(gè)易碎標(biāo)簽，提醒行李搬運(yùn)工小心對(duì)待它。行李超重Lead-in

任務(wù)導(dǎo)入