商務英語溝通 communication in the workplace課件

Topic3

Communicationpractices(1)

ChapterThree

CommunicationattheWorkplace

工作中的溝通商務英語溝通communicationintheworkplace3questionsbeforejob-huntingQ1:Pleasemakealistofthefactorsthatyoumayconsiderforyourfirstjoboracompany?(Intheorderofimportance)(Forexample:salary)Q2:Ifyouareamanager,whatwillyouconsiderwhenmakinghiringdecisions?(Pleasemakealistintheorderofimportance)Q3:What’stheappropriatejobforyouandyouexpectedsalaryforyourfirstjob?商務英語溝通communicationintheworkplace

ImportanceofcompetenciesinhiringdecisionRank

factors/skillsevaluated1oralcommunication2self-motivation3problem-solving4decision-making5leadership6humanrelations7teamwork.8workexperience9timemanagement10personalappreance商務英語溝通communicationintheworkplace

Thetablesummarizestheresultsofonesurveyinwhich500managersinawiderangeofindustriesincludingretail,manufacturing,service,andfinancerankedtheimportanceofvariousfactorsinhiringdecisions.商務英語溝通communicationintheworkplaceCommunicationisthekeytomanysocialissuesthatappearinevitablyduringsocialinteractions.Regardlessofitsnature,anyworkplaceistheperfectlocationtoestablishinterpersonalconnectionssothatweperformproperlyinourday-to-dayduties.商務英語溝通communicationintheworkplaceSituation1:Howtotalkaboutthesalary?Thereare5tipsonyoursupplementarymaterials.商務英語溝通communicationintheworkplaceCommunicationintheworkplace商務英語溝通communicationintheworkplaceCommunicationclimate

交際氛圍Weusecommunicationclimatetodescribethequalityofpersonalrelationshipsinanorganization.(warm/cold)Dopeoplefeelrespected?Dotheytrustoneanother?Dotheybelievethattheyareappreciated?商務英語溝通communicationintheworkplaceMicroclimateOrganizationscreateanoverallclimate,whichcanbehealthyorpolluted,butwithinthatenvironmentindividualrelationshipshavetheirownmicroclimates.Forexample,yourinteractionswithonecolleaguemightbedescribedasicy,whileyouandanotherpersonenjoyawarmrelationship.

商務英語溝通communicationintheworkplaceTherefore,thereisnoquestionthatcommunicationclimateisakeyfactorinjobsatisfactionandcommitmenttotheorganization.Forthisreason,communicatorsneedtounderstandhowtocreatepositiveclimates.

商務英語溝通communicationintheworkplaceConfirmingmessages

認可性信息Method1:Descriptive(use“I”language)Show“you”attitude商務英語溝通communicationintheworkplaceHowtocreateYou-attitude？

You-attitudeisastyleofcommunicatingthatlooksatthingsfromthereceiver’spointofview,emphasizingwhatthereceiverwantstoknow,respectingthereceiver’sintelligence,andprotectingthereceiver’sego.商務英語溝通communicationintheworkplaceCommunicationattheworkplace2aspects:communicationbetweencolleaguescommunicationbyleadersandmanagers商務英語溝通communicationintheworkplaceCommunicationbetweencolleagues

Workingwithothersisavitalpartofvirtuallyeveryjob.Inanationalsurveyofarchitectsandlandscapearchitects,over75percentoftheseprofessionalsreportedthatthey“always”or“often”workedinteams.Practicingeffectivecommunicationwithyourcolleagueswillimproveyourjobsatisfaction.商務英語溝通communicationintheworkplaceUnderstandingtheenvironmentofabusinessorganization,thedefinitionofcommunicationbetweencoworkersandthespecificsofeffectivecoworkercommunicationcanallowforrelationshipsintheworkplacetobeimproved.Effortsmadetostrengthenworkplacerelationshipscanultimatelyleadtoanincreaseinjobsatisfactionandworkplaceefficiency.商務英語溝通communicationintheworkplaceProblemsyoumayencounterintheworkplace9communicationtipsforyouintheworkplace.(supplementarymaterials)商務英語溝通communicationintheworkplace胸大無腦不要緊，腦大無胸最要命。門門測試都得A，不如人家一對C商務英語溝通communicationintheworkplaceCommunicationbyleadersandmanagers.Leadersandmanagerswiththecapacitytocommunicateeffectivelyareabletoworkdirectlywithpeople.Consequently,therearefewerhiddenagendaandissuesareresolvedatanearlystagebeforetheybecomelong-termproblems.Effectivecommunicationbyleadersandmanagersleadstofewerdirectcontrolsandmoreunderstanding,commitmentandmotivation.商務英語溝通communicationintheworkplace1.Motivation

Anorganization’smanagement,includingleadersofsmallteams,canusecommunicationtomotivateemployees.Employeeshaveaneedinvaryingdegreesforachievement,powerandasenseofbelongingtotheorganization.Whenanorganizationiswilingtoacknowledgeandprovidefeedbackontheachievementsofindividualsandgroups,jobsatisfactionandperformanceareimproved.商務英語溝通communicationintheworkplaceWhyisjobsatisfactionandmoraleimportanttoacompany?商務英語溝通communicationintheworkplaceBroadlyspeaking,jobsatisfactionisthedegreeofenjoymentthatpeoplederivefromperformingtheirjobs.Ifpeopleenjoytheirwork,theyarerelativelysatisfied;iftheydonotenjoytheirwork,theyarerelativelydissatisfied.商務英語溝通communicationintheworkplaceInturn,satisfiedemployeesarelikelytohavehighmorale---theoverallattitudethatemployeeshavetowardtheworkplace.Moralereflectsthedegreetowhichtheyperceivethattheirneedsarebeingmetbytheirjobs.Itisdeterminedbyavarietyoffactors,includingjobsatisfactionandsatisfactionwithsuchthingsaspay,benefits,coworkers,andpromotionopportunities.商務英語溝通communicationintheworkplaceCompaniescanimprovemoraleandjobsatisfactioninavarietyofways.Somelargefirms,forexample,haveinstitutedcompanywideprogramsdesignedspecificallytoaddressemployees’needs.商務英語溝通communicationintheworkplaceSomeofFortune’s“100bestcompaniestoworkfor”offertake–homemealsforemployeeswhodon’thavetimetocook.Othersprovidepersonalconcierge(門房，管理員）servicestohelpmarriedemployeeswitheverythingfrombuyingbirthdaygiftsandorganizingsocialeventstoplanningvacationsandmaintainingcars.商務英語溝通communicationintheworkplaceWhenworkersaresatisfiedandmoraleishigh,theorganizationbenefitsinmanyways.Comparedwithdissatisfiedworkers,forexample,satisfiedemployeesaremorecommittedandloyal.商務英語溝通communicationintheworkplaceSuchemployeesaremorelikelytoworkhardandtomakeusefulcontributions.Inaddition,theytendtohavefewergrievancesandengageinfewernegativebehaviors(complaining,deliberatelyslowingworkerstendnotonlytocometoworkeverdaybutalsotoremainwiththeorganization.Bypromotingsatisfactionandmorale,then,managementisworkingtoensuremoreefficientoperations商務英語溝通communicationintheworkplaceCreativemotivation

商務英語溝通communicationintheworkplace英一公司要員工全裸上班員工稱舒服效率高

商務英語溝通communicationintheworkplaceGoogle餐廳

商務英語溝通communicationintheworkplace

商務英語溝通communicationintheworkplace商務英語溝通communicationintheworkplace據不完全統(tǒng)計，他們從2007年到2010年，就開發(fā)了超過3000種甜品，而菜品的數目則多到無法計算商務英語溝通communicationintheworkplace每天的菜單都貼在食堂門口，里邊則分為中餐區(qū)、西餐區(qū)、沙拉區(qū)和現做區(qū)。舉個例子，某天的中餐涼菜是鹵鴨翅和酸辣蕨根粉，熱菜則有韭黃炒杏鮑菇、溫熗雙花、鹽水鱖魚、風味羊排等等不下十種，西餐主打的則是“12小時焗牛肩峰配芒果薩薩汁”以及白葡萄汁燴蛤蜊，另配當家比薩，還有六道西式甜品。形式是自助餐，不用刷卡不用付費，吃多少悉聽君便。商務英語溝通communicationintheworkplace每一盤菜都有自己的標簽?！爱嬕活w星的是烹飪溫度低于48度，兩顆星則是高于這個溫度；有豬肉的菜，我們會畫一只小豬，提示穆斯林員工；菜里加了酒，我們會加‘酒杯’的標志；加了奶，就有‘奶瓶’的標識；如果有蠔油或者蛤蜊、蝦等，我們會畫一個小螃蟹，對貝殼類過敏的員工就會了解商務英語溝通communicationintheworkplaceFlexibleworktime

彈性工作時間

商務英語溝通communicationintheworkplace年會上發(fā)“蘋果筆記本”商務英語溝通communicationintheworkplace奧運會員工福利通知為感謝大家的辛苦付出，公司決定在奧運月提供如下福利:一.奧運期間，每天提前2小時下班。二.奧運期間活動如下:1.凡猜對中國獎牌數者:送Newipad一部(菜扳啊!!!)2.如劉翔奪金牌:每人小米手機2代一部(上市后兌啊!)3.如李娜奪金牌:女員工500元瘦身SPA券。商務英語溝通communicationintheworkplace4.如射擊奪首金:男屌絲500元俏江南情侶券。5.轉發(fā)老板奧運微博并@5位好友:每人500G移動硬盤6.8月12日(奧運閉幕):全公司錢柜KTV通宵!三.如劉翔再破記錄，Boss王將在8層脫光裸奔，歡迎集體圍觀!商務英語溝通communicationintheworkplace

沃爾瑪公司總部設在美國阿肯色州本頓維爾市，公司的行政管理人員每周花費大部分時間飛往各地的商店，通報公司所有業(yè)務情況，讓所有員工共同掌握沃爾瑪公司的業(yè)務指標。在任何一個沃爾瑪商店里，都定時公布該店的利潤、進貨、銷售和減價的情況，并且不只是向經理及其助理們公布，也向每個員工、計時工和兼職雇員公布各種信息，鼓勵他們爭取更好的成績。

商務英語溝通communicationintheworkplace

沃爾瑪公司的股東大會是全美最大的股東大會，每次大會公司都盡可能讓更多的商店經理和員工參加，讓他們看到公司全貌，做到心中有數。薩姆.沃爾頓在每次股東大會結束后，都和妻子邀請所有出席會議的員工約2500人到自己的家里舉辦野餐會，在野餐會上與眾多員工聊天，大家一起暢所欲言，討論公司的現在和未來。

商務英語溝通communicationintheworkplace商務英語溝通communicationintheworkplace中美員工對需求的排序：美國職工的前6位需要依次為：能有所作為，獲得自我實現感；能作出成績、獲得成就感；能發(fā)揮才能；能從事具有挑戰(zhàn)性的工作；能做有意義的工作；工資和獎金比較高中國員工的前7位需要是：工資和獎金比較高；能發(fā)揮才能；能有所作為；獲得自我實現感；福利待遇較好；能體現個人價值；工作有保障，職業(yè)穩(wěn)定商務英語溝通communicationintheworkplaceHowtoaskforaraise?

商務英語溝通communicationintheworkplaceSituation1C:couldwehaveachatwhenit'sconvenientforyou?K:sure,youcandropbymyofficeinhalfanhour.C:mayIcomein?(Halfanhourlater)K:yes,whatdoyouwanttotalkabout?C:couldwepossiblydiscussmysalary?K:sure,goahead.What'sonyourmind?C:firstofall,IwantyoutoknowthatI'mreallyenjoyingworkingforourcompany.Whatdoyouthinkofmyjobhere?K:well,youaredoinganexcellentjob.商務英語溝通communicationintheworkplaceC:thankyou.I'mworkinghardeveryday.I'dliketotalkaboutmyprospectsandseeifthere'sthechanceofreceivingaraise.K:well,youdeservemore,butifIgiveyouaraise,theneveryoneinyourdepartmentshouldalsogetone.That'stoomuch.C:Iunderstandyourconcerns.K:couldyouconsiderotherbenefitsthecompanymayfindeasiertoaccommodate,morepaidholidays,forexample?C:ok,thankyouforofferingthat.商務英語溝通communicationintheworkplaceSituation2K:couldwepossiblydiscussmysalarysometime?P:sure.K:firstofall,IwantyoutoknowthatIreallylikeworkingforthiscompany.DoyouthinkI'mdoingagoodjobhere?P:well,youareaveryhard-worker.K:Itryveryhard.Theproblemis,mysalaryjustisn'tenoughtoliveon.NowthatIhaveawifeandachildtosupport,wehardlyhaveenoughmoneyforfoodandrent.P:therearetryingtimesforeveryone.Whatdoyoupropose?K:Icouldreallyusea5%rise.P:that'squiteabit.IfIgiveyouaraise,I'mgoingtohavetogiveeveryonearaise.商務英語溝通communicationintheworkplace

K:listen,ifyougivemearaise,I'lltakeonextraresponsibilities.P:thatsoundsreasonable.Howaboutthis,fromnowon,youcanberesponsibleforscheduling.Thatmeansthatifyoucan'tfindsomeonetocoverashift,thenyou'llhavetodoit.商務英語溝通communicationintheworkplaceK:that'sfine.DoIgetover-timeforanyextrahoursthatIwork?P:ofcourse.It’sbeingagainstthelawifwedidn't.K:thatsoundsgoodtome.Ireallyappreciateit.P:youarewelcome.ComeinearlytomorrowandI'llshowyouhowtodothescheduling.

商務英語溝通communicationintheworkplacePleasesolvetheproblemsinthefollowingtrickysituations商務英語溝通communicationintheworkplaceAcolleagueasksyoutorecommendhimforapromotion.Youknowheislessthanadequate.Infact,you’vehadtocompletehisworktomakedeadlines.Whatwouldyoudo?Situation1商務英語溝通communicationintheworkplaceSituation2Yousuperviseagroupofsixprofessionals.Youwerepromotedfromwithintheirranks.Eachhasworkedatthejoblongerthanyou,butyouhavemoreformaleducation.Thegroupisnowsabotaging（破壞）youreverymove.Whatwouldyoudo?商務英語溝通communicationintheworkplaceYourbossblocksyoufrommakingimportantchangesinthewayyouprocesscustomers.Threeclientshavetoldyoutheyplantouseacompetitor’sservice.Youtalkedtoyourboss,butherefusestomakethechangessaying,“thisisthewayit’salwaysbeendone.”Situation3商務英語溝通communicationintheworkplaceYouknowyourbossiscoastingtoretirement（臨退休）andnotinterestedinrockingtheboat（安于現狀）.Duringaninformalfunctionyouseeyourboss’sbossandhaveanopportunitytoshareyourconcerns.Whatwouldyoudo?商務英語溝通communicationintheworkplaceHowmanytimesandinhowmanywaysdoweencounterthesestickysituationsatwork?Whetheroursituationinvolvesacolleague,ourstaff,ourboss,oraclient,eachofusfacesofficedilemmas.Whatwedoandhowwerespondcanmakeorbreakourcareers.商務英語溝通communicationinth